\nLetโs face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. \n\nWe do. We canโt cram it all in here, but youโll start noticing it from the first interview. \n\nEven our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team youโve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. \n\nThis makes for a remarkably focused and fulfilling work experience. Frankly, itโs not for everyone. But for people with fire in their belly, itโs a game-changing, career-defining, soul-lifting move.\n\nJoin us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. \n\nIf that sounds excitingโand the job description below feels like a fitโwe really should start talking. \n\nThe EMEA Customer Success Manager role contributes to the mission of BetterUp by serving our accounts with a deep understanding of the evolution of their partnersโ business strategy and operations through ongoing discovery and knowledge development. The CSM leads the end-to-end journey from design through value and outcome storytelling. The CSM will reinforce BetterUpโs vision of transformation as a trusted advisor, aligning the Human Transformation Platform narrative to the customerโs People strategy while constructively challenging to maximize BetterUp value and impact. Leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling are the core skills exercised in this role.\n\n\nWhat youโll do:\n\n\n* Build rapport with and expand customer/executive sponsorship and champions, aligning internal BetterUp resources to further relationships and account health. \n\n* Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing Account Management partners up for expansions well ahead of the renewal period. \n\n* Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market. \n\n* Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. \n\n* Manage relationships with program sponsors and day-to-day partners while teaming with AM to increase the breadth and depth of relationships. Become a true advocate of your customerโs best interest internally at BetterUp as well as with the customerโs of BetterUp.\n\n* Understand customer strategy and challenges; align BetterUpโs Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.\n\n* Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices \n\n\n\n\nIf you have some or all of the following, please apply:\n\n\n* Previous experience building deep relationships with customers, stakeholders, and client teams. Must have previously served as the main point of contact for customers. \n\n* Strong experience keeping customersโ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible. \n\n* Project management experience and/or experience managing multiple projects with separate stakeholders at once.\n\n* Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.\n\n* Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users. \n\n* Experience in the HCM SaaS space or Talent disciplines is highly valued, though not required.\n\n\n\n\nBenefits:\n\nAt BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. \n\n\n* Access to BetterUp coaching; one for you and one for a friend or family member \n\n* A competitive compensation plan with opportunity for advancement\n\n* Flexible paid time off\n\n* Per year: \n\n\n\n* All federal/statutory holidays observed\n\n* 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)\n\n* 5 Volunteer Days to give back\n\n* Learning and Development stipend\n\n* Company wide Summer & Winter breaks \n\n\n\n* Year-round charitable contribution of your choice on behalf of BetterUp\n\n\n\n\nWe are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please donโt hesitate to reach out โ we encourage everyone interested in joining us to apply.\n\nBetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\n\nWe value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to
[email protected]\n\n#LI-Remote\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Consulting and Senior jobs that are similar:\n\n
$57,500 — $92,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom