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Close


verified
Americas
 
💰 $80k - $120k

marketing

 

saas

 

product

 

exec


Close is hiring a Remote Marketing Operations Automation Manager

### About Us\nAt [Close](https://close.com/), we're building the sales communication and collaboration platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love.\n\nWe are seeking a Marketing Ops & Automation Manager that will be instrumental in leading our email, testing, and marketing data programs. \n\nThis position requires a highly motivated individual with previous experience creating conversion-oriented, automated campaigns and who is comfortable in a fast-moving environment. The ideal candidate is a customer-focused, self-motivated, and results-driven technical marketer.\n\n### About the Role\nYou will be responsible for championing the features and benefits of the Close sales platform via customer communications and action-oriented data analysis. You’ll work closely with Danny (Director of Marketing) and our motley crew of marketing experts. \n\n#### The main KPIs owned by the Marketing Ops & Automation Manager: \n\nRegular reporting on marketing success metrics including but not limited to:\n- New product trial generation\n- Trial to customer conversion\n- Customer retention\n\nPlan, oversee, and execute marketing campaigns targeted throughout the lead and customer lifecycle:\n- New trial and customer nurture via product education, content resources, etc\n- Engagement triggered email notifications\n- Promotional and campaign-based email communications\n\nMarketing ops\n- Be an in-house expert on marketing operations and technical configurations via integration and coordination of our marketing ops platforms:\n- On-site conversion rate optimization and testing\n- Lead and customer data management\n- Own and optimize our marketing tool stack\n\n### About You\n* 4+ years experience working within a B2B tech or SaaS organization\n* 3+ years in an email/automation marketing role, with a track record of growing list size and successfully using this channel to strengthen the marketing funnel\n* Understanding of email marketing operations, technology, testing techniques, and platforms; specifically requirements for list segmentation, workflows and triggered events\n* Hands-on experience with marketing email and form platforms like Customer.io and ConvertFlow.\n* Experience with web and product analytics platforms like Google Analytics, Amplitude, etc. Demonstrated ability to use these tools for in-depth analyses and uncover actionable insight.\n* Development experience as it pertains to marketing operations (JS, APIs)\n* Knowledge of data capture and management strategies (i.e. working with forms and managing data hygiene)\n* Knowledge of CSS/HTML code including email coding best practices, responsive rendering, and troubleshooting\n* Experience setting up and maintaining Zapier workflows\n* Strong project management skills with the ability to work successfully on multiple projects simultaneously \n* Must be a highly intelligent, strategic, creative thinker who brings a positive attitude, a love of innovation, and takes pride in exceptional execution\n\nEqual parts creative and strategic, you’ll marry customer understanding/empathy and data-driven insights to ensure that our marketing initiatives are successful. What you don’t know, you’ll openly admit, but then you’ll get to work figuring it out (asking others for help and/or digging deep on your own). Your self-motivation and a relentless drive to learn/do more are appreciated by all. You pride yourself on being a “clever thinker”. \n\nYou can demonstrate past positive results of your technical marketing ability. You understand the basics of front-end development and APIs, and feel comfortable tackling related challenges on your own.\n\nYou have experience working cross-functionality, especially alongside product, sales, development, and customer success teams. You understand your critical part in the overall machine, graciously accepting thoughts and feedback from others while offering your own expertise where you can. You pride yourself on being “overly communicative” -- keeping everyone up to date with the latest product marketing wins, losses, and initiatives.\n\nYou excel working remotely as part of a small team, with a high level of autonomy. You can devise your own schedule and effectively manage your workload based on the biggest opportunities and company objectives.\n\nYou are in an Americas time zone\n\n### Why Close?\n- [Culture video 💚](https://www.youtube.com/watch?v=ZbyGnLhtj0o)\n- 100% remote-first company (we believe in trust and autonomy)\n- 2 x annual team retreats ✈️ [Libson Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q) - when travel is appropriate\n- 4 x quarterly virtual summits\n- 7 weeks PTO (includes company-wide winter holiday break)\n- 2 additional PTO days every year with the company\n- 1 month paid sabbatical every 5 years\n- $200/month co-working stipend\n- Revenue Share (after 1 year)\n- Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n- 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n- 401k matching at 6% (US residents)\n- Dependent care FSA (US residents)\n\n### Our story and team 🚀\nWe are a small team doing great things - every role is critical to the success of this company. People that are most successful at Close have a resourceful, “doer” approach and mentality. We focus on productivity, impact and quality of work. We’re looking for team members that genuinely understand the nature of being part of a small team that operates in a bootstrapped / start-up-like environment. \n\nAt Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Life-work harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another (however we’re opting for quarterly virtual summits during 2020/2021). We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 14 babies (and counting!). \n\nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n\n#Salary and compensation\n$80,000 — $120,000/year\n\n\n#Location\nAmericas


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Archipelago is hiring a Remote Lead Front End Engineer

**We’re only able to consider applicants based in the United States at this time. (You can work remotely anywhere in the United States, or from our office in San Francisco.)**\n\nWe are looking for an experienced lead front-end engineer who knows their way around React to help us develop an online platform (we’d need your help with the web side of things). We’re a small growing engineering team distributed around the US & Europe, with an office in San Francisco. We iterate quickly, ship every day, build for the long term, and are looking for smart, independent engineers who want to ply their trade with like-minded people.\n\n**Responsibilities**\n\n* Architect, build, deploy and iterate on new features and capabilities of the Archipelago application stack.\n* Collaborate with other engineers, design, and product to build out new capabilities and designs.\n* Build fast but design for the feature through architecting efficient and reusable components.\n* Own the quality of your deliverable through good design, implementation and unit testing.\n* Ship code to production frequently.\n\n**Experience and Qualifications**\n\n* 7+ years of frontend SaaS application development experience\n* Experience building responsive and cross-browser compatible web applications with a strong UI focus\n* Production environment coding experience with React, Typescript, and Graphql.\n* Proven track record of delivering highly-performant and scalable software solutions, and commitments to demanding business customers.\n* Knowledge of best practices & patterns for large scale web applications.\n* Work independently as part of a distributed team.\n\n**Desired but not Required**\n\nExperience building applications for the insurance industry.\n\n**Benefits**\n\nYou’ll join at an early stage of the company, so you can take something from 0 to 1\nWe’re a supportive team who will give you as much assistance or independence as you like\n\nWe have an office in San Francisco, but most of your engineering teammates work remotely from around the world. Pre-existing remote work experience would be a big plus. **If you’d like to work remotely, please note that we’re only able to consider applicants based in the US at this time.**\n\n**About Archipelago**\n\nArchipelago is a start-up working to revolutionize how risk is insured. Our founders are tech & finance entrepreneurs with several IPOs and acquisitions under their belts. We are headquartered in San Francisco, have raised several millions in seed money to date, and currently employ over a hundred people across the US & Europe.\n\n#### View other openings in Archipelago: [https://archipelago.breezy.hr/](https://archipelago.breezy.hr/) \n\n \n\n#Salary and compensation\n$130,000 — $200,000/year\n\n\n#Location\n🇺🇸 US-only


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Bitly

 This job is getting a pretty high amount of applications right now (15% of viewers clicked Apply)

product manager

 

saas

 

exec


Bitly is hiring a Remote Group Product Manager

At Bitly, we believe in the power of the link - to start a conversation, build a relationship or grow a business. Our mission is to turn every link into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.\n\nThe Role\n\nBitly is seeking a creative and relentlessly curious Group Product Manager with extensive experience developing SaaS products. As a Group Product Manager, you will be responsible for delivering a compelling product vision and strategy for our core product applications. You will use your deep knowledge of the customer, the data and the market to solve problems for our customers, and deliver products that people love to use!  \n\nAs a senior leader of our product team, you will translate your insights and knowledge of the industry into concrete proposals supporting product expansion and improvements. You will bring the voice of the customer to every conversation and will work with the UX team on building world-class features. In addition, you will work closely with the Product Marketing and Growth teams to help shape the go to market initiatives for new features and products, and work on market research and competitive strategy initiatives. You'll work with Bitly strategy, finance, sales, marketing, customer success on new products to drive demand and work to improve existing functionality. This role reports to our Denver-based Head of Product.\n\nThe Location\n\nThis role will be fully remote for the duration of the pandemic, and Bitly has committed to not asking any employee to come back to the office through at least September 2021. We take the health and safety of our employees seriously and will continue to assess when offices can be reopened.\n\n\nApplicants must be currently authorized to work in the United States on a full-time basis.\n\nIf you are based in California, we encourage you to read this important information for California residents linked here.\n\nIf based in Colorado, the annual cash compensation range for this position is $150,000 - $170,000.  Final compensation will be determined based on experience and skills and may vary from the range listed above.\n\nIn keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Bitly also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Bitly\n


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GRAIL

 This job is getting a pretty high amount of applications right now (15% of viewers clicked Apply)

growth

 

strategy

 

healthcare


GRAIL is hiring a Remote Growth Strategy

GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit www.grail.com.\n\nThe Growth Strategy team works in close collaboration with Executive Leadership, Health System and Employer Partnerships, Corporate Development, Medical Affairs, Market Insights, and other functions at GRAIL to explore novel partnership opportunities outside of GRAIL’s core go-to-market channels. The team is considered GRAIL’s “commercial incubator”, responsible for ideating, vetting, and executing.\n\nThis is a unique opportunity to support the Growth Strategy team across at least 1 - 2 high visibility, high impact projects with long term strategic potential to the business. These activities are critical for informing major commercial and operational decisions. An ideal candidate is able to operate relatively independently in a fast-paced organization with high expectations on quality of deliverables. \n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n\nGRAIL, Inc. and its affiliates and subsidiaries ("GRAIL") does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between GRAIL and Agency describing the services and specific job openings (“Agreement”).  GRAIL may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place.  Any email or verbal contacts with any person within GRAIL is inadequate to create a binding agreement.   Agencies without an Agreement are requested not to contact any hiring managers of GRAIL with recruiting inquiries or resumes.  Agencies interested in partnering with GRAIL may contact GRAIL's HR Department through our Customer Service team.


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Grafana

 This job is getting a pretty high amount of applications right now (22% of viewers clicked Apply)

exec

 

writing

 

documentation

 

technical writing


Grafana is hiring a Remote Documentation & Technical Writing Manager

About Grafana Labs:\n\nThere are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include two other open-source projects, Grafana Loki (for logs) and Grafana Tempo (for traces)\n\nThere are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include two other open source projects, Grafana Loki (for logs) and Grafana Tempo (for traces).\n\nWith the growth in the adoption of the Grafana stack, as well as the expansion of Grafana Labs’ products and projects, we are looking for a manager who can build the technical writing team and oversee the redesign and expansion of the documentation site, so that we can better serve the users who come to our site seeking technical content about our projects and products. \n\nGrafana Labs was founded in 2015 and has grown rapidly with over 300 international employees and offices in New York, USA, and Stockholm, Sweden. We are believers in the power of global, distributed teams: Talent is not limited by borders, and great workplaces are made up of exceptional colleagues. We are an ambitious, hardworking, and friendly team.\n\nMake a difference. Documentation is among the most critical and consumed content by users of Grafana, and the Docs & Technical Writing Manager will be instrumental in guiding the direction and enhancement of our documentation and the team to support it.\n\nWe are looking for a Docs & Technical Writing Manager who understands the documentation needs of a fast-growing company with both open source and commercial products. In addition to growing a technical writing team to keep up with our fast pace of development, you will also have an ownership role in rethinking our documentation site and working with our creative director, UX team, and web developers to build the next-generation site. You will also help drive collaboration across teams on a variety of tailored content to ensure our products are easy to learn and rapidly adopted.\n\nEqual Opportunity Employer- At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.\n\nWe will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.


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Previous Remote 💼 Manager Jobs

Carb Manager


verified closed
🌏 Worldwide
 
💰 $100k - $180k

developer

 

javascript

 

vue

This job post is closed and the position is probably filled. Please do not apply.
Carb Manager is the #1 health and fitness app for people on low-carb, Keto, and other macros-focused diets, available on iOS, Android, and the web. Altogether, we've helped over 8 million people lose weight and achieve their health goals. Carb Manager is a top health and fitness app in the iOS App Store, with a 4.8/5 rating with over 400,000 five-star reviews. (We even have our own cookbook, available in paperback and Kindle!)\n\nThis is an amazing company to work for. We offer:\n\n* The convenience of a work-from-home lifestyle\n* The reach and impact of an established brand\n* The energy and dynamism of a startup\n* The stability of a profitable company with strong financials\n* A creative, entrepreneurial, friendly, and supportive culture\n* The ability to make a real, positive impact on the world\n* Highly competitive salary, health insurance, and generous vacation time\n\n**Responsibilities**\n\nWe're looking for an exceptional engineering manager to lead our development team of 8 full-stack devs. This role requires a unique mix of technical leadership, people management, and process development. \n\n**People Management:** \n- Manage the developers, including providing coaching and mentoring, periodic 1:1s, and more formal feedback\n- Set expectations, measure results, and maintain a feedback cycle\n- Provide guidance with career development\n\n**Process Management:** \n- Work with the product and marketing teams to develop the product roadmap, then break it out into actionable tasks\n- Provide detailed technical specs, hold planning meetings, and assign tasks to developers\n- Track progress, and course correct as needed\n- Run our stand-up meetings and ensure that everyone has the information they need to succeed\n- Assume the role of unblocker-in-chief\n\n**Technical Leadership:** \n- Be the principal software architect \n- Make strategic technical decisions about technologies to adopt (or remove)\n- Work with the developers to re/architect the frontend and backend codebase\n- Set and document coding standards\n- Participate in code reviews. And, time permitting, ship code yourself. :)\n\n**Skills**\n\nIn terms of specifics, we're looking for someone who checks these boxes:\n\n* Fluent in modern Javascript\n* At least 3 years of experience managing a software development team\n* At least 8 years of total software development experience\n\nIn addition, here are some desirable qualifications:\n\n* Extensive experience using Vue.js / Vue Router / Vuex\n* Has used Firebase services, or similar, including Firebase Auth / Firestore / Cloud Functions / Hosting\n* Experience with Node.js\n* Background in testing, including unit testing (Jest) and E2E testing (Cypress)\n* A pro at Git / Gitflow\nPrior work with a remote team\n* Contributions to the open source community\n* An interest in health, fitness, and wellness \n\n#Salary and compensation\n$100,000 — $180,000/year\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

SafetyWing


verified closed
🌏 Worldwide

sales

 

growth

 

marketing

This job post is closed and the position is probably filled. Please do not apply.
Overview\n\n\n\nWe are looking for our first **Sales Manager** that could potentially grow into the VP of sales. You will help our outbound sales team crush their goals by coaching, leading and inspiring them to be the best versions of themselves. You will devise creative ways to generate qualified leads. We do things differently here and you would be free to create what you know will be best for the company vs having to fit in nicely in a corporate setting. We are fully remote and we value authenticity most. You can design and execute sales outreach programs that will delight our target audience and not bore them. This strategic position will lead the company’s sales efforts and set the stage to build an incredible team with authentic remote workers living their best lives all over the world.\n\n\n\nIf you are an overachiever and want to contribute to a team that will truly appreciate you for who you are and your hard work, then consider us. In this role you can dramatically shape our sales process and have ample opportunity to grow. We are growing at a very fast pace and are looking for talented individuals that are not afraid to take risks that will join our rocketship 🚀.\n\n\n\n**What we need**\n\n\n\n* Develop highly effective inbound and outbound sales teams that engage our customer profile.\n\n* Optimize the sales process and funnel.\n\n* Motivate, inspire and lead by example to close deals.\n\n* Develop + execute an annual plan for physical and digital events that will be the talk of the community.\n\n* Build and manage a team of sales leaders that want to build a social safety net for remote, and distributed companies.\n\n\n\n**Qualifications**\n\n\n\n* You must have had and held a number.\n\n* Highly creative problem solver.\n\n* An entrepreneurial spirit that loves to work independently.\n\n* Startup experience preferred.\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

AlphaSights

 This job is getting a pretty high amount of applications right now (12% of viewers clicked Apply)

verified closed
United Kingdom

tech

 

professional services

 

exec

This job post is closed and the position is probably filled. Please do not apply.
This position is eligible for remote working opportunities within the United Kingdom. \n\n**About AlphaSights**\nAlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at alphasights.com.\n**The Engineering Manager Role**\nAlphaSights' Engineering Managers are technical team leaders early in their management experience.  They are still honing their management skills with the support of more senior technical leadership, but excel at unlocking their team’s potential for high quality delivery.  They manage both the technical and the people side of their teams; being both a career mentor as well as a technical mentor for their developers. They spend a majority of their time ensuring the technical excellence of their team, unblocking their team for maximum delivery, and communicating the team’s needs and progress to the rest of the organization.  As an engineering manager you are expected to be able to write and optimize code, as well as ensure that your developers can do the same. You'll work closely with a variety of people in the business to arrive at the best solution, immediately see the impact of your work, and get feedback directly from users.\nWe are seeking engineering managers looking to grow their experience and expertise, and experienced engineering leaders that are looking to expand their career into technical management.  In either case, you should be skilled as an individual contributor as well as interested in running (and building) technical teams and holding them accountable to an incredibly high standard.  You should be comfortable working across multiple technical languages, be excited to learn new technologies, and experienced providing technical mentorship to your teams.\n**You will:**\n- Manage a team (or subset of a team depending on experience level) of software engineers, including task planning and code reviews\n- Technically manage (and typically build) large areas of our product and service ecosystem\n- Work with Product Owners to flesh out business requirements and ensure that the team is solving the right problems to help the business\n- Ensure that the team adheres to high standards and practices sustainable engineering\n- Help your team grow from both a technical and career perspective.\n- Follow an agile methodology for rapid, nimble delivery.\n**What We Look For:**\n- Have at least 4 years of professional development experience, and have served as a technical lead (or manager) for at least a year.\n- Enjoy mentoring other team members, including code reviews and tech talks\n- Can balance deep work with cross team collaboration\n- Enjoy writing code in a variety of languages\n- Constantly learn from and mentor other engineers\n**What You Can Expect**\n- You would join a dynamic, multinational, and diverse team who enjoy solving interesting problems in a collaborative environment\n- We have self-taught engineers as well as graduates from top Computer Science and Engineering schools\n- Your co-workers will include motivated recent graduates as well as experienced industry leaders from companies such as Google and Amazon\n\nDon't worry if your experience or background doesn't match all of these areas, we believe a broad spectrum of experience provides great perspective on solving problems in new and innovative ways and we’d love to hear from you.\n\n#Location\nUnited Kingdom


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Bonfire.com


closed
🌏 Worldwide

director

 

software

 

engineering

 
This job post is closed and the position is probably filled. Please do not apply.
This is a remote position. You will be managing 100% remote team.\n\nBonfire is an ecommerce platform where anyone can design and sell custom apparel online with a no-inventory campaign-based model. Our users range widely, including nonprofits raising money and building brand awareness, content creators engaging their audiences, individuals launching personal fundraisers and everything in between.\n\nWe build software that facilitates just about every aspect of buying or selling custom apparel online. Our UX-heavy modules include our self service merchandise design tool and campaign/store setup flows which dovetail into our highly trafficked campaign pages & checkout flows. We also build for the supply chain & logistics side of our business, with portals and services that serve admin, preproduction, design and fulfillment needs.\n\nAs Director of Engineering you’ll report directly to the CTO and lead our company’s engineering planning efforts while ensuring that every feature that we ship is made with quality and delivered on time. You’ll be a key contributor to our close-knit executive & leadership team, helping make company-level decisions. Our tremendous growth needs a process-driven, systems thinker to help translate our vision into long term success.\n\nAre you ready to join an amazing company doing good in this wonderful world?\n\nYour Responsibilities Include:\n\n**People:**\n\n* Leading and monitoring the progress of engineering teams (20 people)\n* Help Bonfire hire and manage best developers, keep them engaged and motivated\n\n**Process:**\n\n* Own and improve processes, tools and systems for day-to-day activities of our Dev team\n* Attend organizational meetings in Leadership and represent Dev’s perspective and impact; communicate with the executive team and help guide company planning from the tech perspective\n* Communicating the strategic vision to directors and managers, ensuring that each individual team’s work aligns with the company’s broader goals\n\n**Software:**\n\n* Orchestrate architecture decisions in coordination with the Product & Dev teams, and help make final decisions on complex integrations and infrastructure projects\n* Overseeing the execution of large initiatives & features, from the initial brainstorming session to the finished product\n\n \n**Requirements:**\n\n* Fluent English (written and spoken)\n* 3+ years management experience (ideally with managing remote teams)\n* Familiarity with modern development methodologies (including planning & reporting)\n* Familiarity with AngularJS, Spring (Java), Postgres, Linux\n* Strong analytical and problem-solving skills\n\n \n**Compensation & Benefits**\n\n* Competitive base salary + annual bonus\n* World class benefits including unlimited PTO + holidays\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Modal


closed
🇺🇸 US-only

backend

 

back-end

 

lead

 
This job post is closed and the position is probably filled. Please do not apply.
* We are a Y-Combinator ‘16 startup based in San Francisco, and we’re hiring hands-on principal architects to architect and code-review features using Node & React. \n\n* Our SaaS business has raised $11+ million, 40 employees, cash-flow, TechCrunch / Hackernews coverage, and growing rapidly.\n\n* Competitive offer, super positive team. Remote OK for anyone in United States. \n\n# Requirements\n* 6 yrs+ hands-on experience as developer, in any language/stack.\n\n* 3 yrs+ experience architecting features and running code reviews.\n\n* Expert in Node & React, or willing to learn it.\n\n* Write clean, simple, commented code.\n\n* Be a hard worker and help us crank out high-quality PR’s daily as an individual contributor.\n\n\n\n**Stack**\n\n* Backend: REST API in Node, Hapi, Express.\n\n* DB: MySQL and Redis.\n\n* Frontend: React, Redux, Babel, Webpack.\n\n* Ops: AWS, CircleCI. \n\n#Salary and compensation\n$150k-180k • 0.05% - 0.10%/year\n\n\n#Location\n🇺🇸 US-only


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

ORCID

 This job is getting a pretty high amount of applications right now (14% of viewers clicked Apply)

verified closed
🌏 Worldwide

support tickets

 

helpdesk

 

user support

 
This job post is closed and the position is probably filled. Please do not apply.
**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our mission is to connect research and researchers, with a strong focus on user control and privacy. Launched in October 2012, there are now over 9,000,000 registered ORCID users, more than 1,100 member organizations, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 11 languages.\n\nWe are a mission-driven not-for-profit organization grounded by our core values: we are open, transparent, collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our remote-only team is diverse, and based around the globe.\n\n\n**THE ROLE**\n\nORCID is seeking an experienced manager to lead the user support function for the organization. The successful candidate will manage a team of four to provide timely and quality user support, serve as the “voice of the user” within the organization and work with other departments in improving the user experience, and scale the user support function as the organization grows.\n\nThis position is full-time (40 hour/week), and reports to the Technology Director. This is a fully remote role at an all-remote organization. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n\n\n# Responsibilities\n **Timely and Quality User Support**\n\nEnsures ticket responses meet expectations in both quality and quantity, and that Service Level Agreements and other support team goals are met\nEnsures relevant metrics are tracked in order to extract actionable data \nManages support processes and workflows, identifies and implements process and policy improvements, collaborating with other teams as appropriate\nEnsures that appropriate tools/documentation/training exist to support the work of the support team\nEnsures we are maximizing our use of tools (especially Zendesk) in support workflows\nArranges adequate help desk coverage (e.g. holidays, vacations, weekends)\nAssists the support team members in responding to user requests by providing clarification and guidance where required\nIdentifies trends in user requests and determines the best methods to address them\n\n\n**Voice of the User in the organization**\n\nReports bugs and technical issues that drive ticket volume to Technology and Product Team\nEnsures user feedback and feature requests are communicated to Product Team\nMakes recommendations and collaborates with Product Team on areas of UI which are driving ticket volume\nParticipates in calls and projects with the other teams (Product, Technology, Communications, Engagement) as needed to provide a “voice of the user” to the larger organization\n\n\n**Support at Scale**\n\nLeads the support team in identifying ways of reducing ticket volume per number of active users (through bug fixes, suggestions for UI improvements, KnowledgeBase documentation, and other methods)\nLeads the support team in identifying ways of improving the efficiency of ticket responses (through technological, organizational, workflow and other means)\nAnticipates foreseeable increases in ticket volume and ensures support team will be able to respond at scale\nUnderstands process involved in automating some aspects of user support, as well as benefits, drawbacks, and when to consider automation\n\n\n**Management**\n\nCoordinates and runs regular (e.g.: 1-2x weekly) internal support team meetings, and other meetings as necessary\nCoordinates weekly 1:1 meetings with each support team member\nWorks with support team members on career goals and professional development\nParticipates in hiring, evaluating, scheduling and transferring support team members where appropriate\nWrites and delivers employee evaluations\n\n\n\n \n\n# Requirements\nFluent written and spoken communication in English\n2+ years of support experience and 2+ years of management experience, OR 2+ years managing a user support team via a helpdesk platform\nExcellent communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic environment\nExperience extracting and communicating actionable recommendations from feedback and data\nMotivated and results-driven, with a high-level of energy, enthusiasm, and initiative\nTech-savvy and able to troubleshoot technical issues\nExperience optimizing process and building efficiencies through automation\nMust be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n\n**NICE-TO-HAVES**\n\nExperience working remotely\nExperience working in the research community\nExperience improving support workflows and processes\nExperience resolving disputes or other sensitive issues\nExperience writing documentation\nExperience with analytics, especially with ticket data\n\n\nWE PROVIDE\n\n\n\nA committed and awesome team serving an engaged community\nCompetitive compensation and benefits\nFlexible work hours and tools to support our virtual office environment\nORCID provides a laptop\n\n\n\n\n\n\n#Location\n🌏 Worldwide


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Makerpad


verified closed
🌏 Worldwide

social

 

brand

 

marketing

 
This job post is closed and the position is probably filled. Please do not apply.
### **Part to Full Time (20 hours a week to full-time)**\n### \nMakerpad is looking for a creative marketer to join our team. This position is remote (although ideally close to the UK timezone. Years of experience isn't absolutely necessary but what is essential is a track record of marketing engaging and unique content or projects (even if just personally). We're looking for someone who can...\n\n- Come up with fun, unique and creative ideas for how Makerpad can further gain awareness in the no-code space.\n- Manage, schedule and launch multiple campaigns (videos, podcast, blog posts) across platforms.\n- Help us develop a brand voice and personality across all channels\n- Build engagement and boost our impact across our social media channels\n\nSome interesting reads/listens that we find super relevant for this person would be:\n- How MasterClass Built an $800M EdTech Empire in Just 5 Years **[link](https://foundationinc.co/lab/masterclass-empire/)**\n- This is not a T-shirt by Bobby Hundreds [**link**](https://www.amazon.co.uk/dp/B07HF2RLJW/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1) \n- Unbundling work from employment by Li Jin [**link](https://li.substack.com/p/unbundling-work-from-employment)**\n- Why MasterClass Isn’t Really About Mastery by Adam Keesling [**link](https://napkinmath.substack.com/p/why-masterclass-isnt-really-about)**\n- 10 YEAR VISION: WRITE OF PASSAGE by David Perell **[link](https://www.perell.com/blog/10-year-vision)**\n- How GitHub Democratized Coding, Built a $2 Billion Business, and Found a New Home at Microsoft by Hiten Shah **[link](https://usefyi.com/github-history/)**\n- Naval Ravikant on Education — Almanack of Naval Ravikant **[link](https://www.navalmanack.com/education?ss_source=sscampaigns&ss_campaign_id=5edff0ce4f2eb0418e48529b&ss_email_id=5ee0eea2fe1269710a2a81f9&ss_campaign_name=New+Page%3A+Naval+Ravikant+on+Education&ss_campaign_sent_date=2020-06-10T14%3A31%3A50Z)**\n- ‘We’re an anomaly’: Barstool Sports CEO Erika Nardini on building a ‘lifestyle brand’ **[link](https://digiday.com/media/think-anomaly-barstool-sports-ceo-erika-nardini-building-lifestyle-brand/)**\n- Austin Rief & Alex Lieberman: Morning Brew’s Secret Sauce **[listen](https://podcasts.google.com/feed/aHR0cHM6Ly9wZXJlbGwubGlic3luLmNvbS9yc3M/episode/NThmZGY0MzctM2I5NS00NDczLWE0NjEtMTYxYTJjZjI3NzZj?sa=X&ved=0CAgQkfYCahcKEwjQ7q_6wInrAhUAAAAAHQAAAAAQBA)**\n- Dave Portnoy and Barstool Sports’ Secret Billion Dollar Plan by Pomp **[link](https://medium.com/@apompliano/dave-portnoy-and-barstool-sports-secret-billion-dollar-plan-bb002ba429a7)**\n\n***we don't necessarily support the folks behind these brands but love how they execute*\n\n### The **Role**\n\nThis role is a mix between a creative marketer and a social media manager. We're looking for someone who can pitch and execute new ideas and run with them. We've got a whole host of areas with an existing audience, partners and companies to work with. Here are a few ongoing campaigns which you can work with...\n\n- Deep Dives\n- Feature Launches\n- Tutorial Launches and awareness\n- Partner Collaborations\n- Events\n\n*Extra credit if you know something about SEO and paid advertising*\n\n# Responsibilities\n ### We believe the person suited most for this role will likely be....\n### \n- Hungry to make an impact\n- Curious and constantly learning\n- A natural at engaging with other folks online and does this already for fun\n- Has projects in the past that show their enthusiasm for launching fun ideas to attract attention.\n- Keen interest in the no-code space\n\n#Location\n🌏 Worldwide


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Modal

 This job is getting a pretty high amount of applications right now (10% of viewers clicked Apply)

closed
🇺🇸 US-only

backend

 

back-end

 

lead

 
This job post is closed and the position is probably filled. Please do not apply.
• We are a Y-Combinator ‘16 startup based in San Francisco, and we’re hiring 2 hands-on lead engineers to run Node & React squads.\n\n• Our SaaS business has raised $11+ million, 40 employees, cash-flow, TechCrunch / Hackernews coverage, and growing rapidly.\n\n• Competitive offer, super positive team. Remote OK for anyone in United States.\n\n\n\n***Qualifications***\n \n• 10 yrs+ hands-on experience as developer, in any language/stack.\n\n• 2 yrs+ experience as a team lead.\n\n• Expert in Node & React, or willing to learn it.\n\n• Write clean, simple, commented code.\n\n• Be a hard worker, run a team that cranks out high-quality PR’s daily.\n \n \n\n***Stack***\n\n• Backend: REST API in Node, Hapi, Express.\n\n• DB: MySQL and Redis.\n\n• Frontend: React, Redux, Babel, Webpack.\n\n• Ops: AWS, CircleCI.\n\n \n\n#Salary and compensation\n$150k-180k • 0.05% - 0.10%/year\n\n\n#Location\n🇺🇸 US-only


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Binance


closed
Urdu

community

 

social media

 

exec

This job post is closed and the position is probably filled. Please do not apply.
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.\n\n\n\nAre you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?\n\n\n\nBinance is looking for a Community Manager to support our communities in Pakistan through our online presence with Social Media and chat platforms. \n\n\n\nCommunity Managers will be representing Binance and should be very knowledgeable about our services and the cryptocurrency industry in order to best support and create content for our communities with accuracy and passion. \n\n\n\nThe ideal Community Manager has exceptional written communication skills with the mindset for helping others. They have the ability to develop engaging and unique content to excite existing users and inspire new users to our platforms.\n\nYou should also possess the ability to moderate community conversations.\n\n\n\nUltimately, you will act as the face and voice of our brand and the management of all community communication. \n\n\n\nConditions\n\n• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry\n\n• Fast moving, challenging and unique business problems\n\n• International work environment and flat organisation\n\n• Great career development opportunities in a growing company\n\n• Possibility for relocation and international transfers mid-career\n\n• Competitive salary\n\n• Flexible working hours, Casual work attire\n\n#Location\nUrdu


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