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There are 419 Remote Support Jobs in Mar 2017 at companies like heptio, Fusionetics and Style Hatch updated 9 hours ago. The median salary for Support jobs while working remotely is $52,500 as of March 2017.

There are 419 Remote Support Jobs in Mar 2017 at companies like heptio, Fusionetics and Style Hatch updated 9 hours ago. The median salary for Support jobs while working remotely is $52,500 as of March 2017.

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2017-03-28FlexibleRemote

Heptio

Support Engineer


Heptio


support

engineer

support

engineer

9h

Apply

Heptio is a Seattle startup in the systems infrastructure space. Our mission is to make mainstream enterprise more efficient in how they build teams and use physical resources. Our approach combines the what we learned at Google and other first tier software companies, with our experiences working with an empowered open source ecosystem.

While at Google, the Heptio founders (Craig McLuckie and Joe Beda) started an open source project called Kubernetes. Kubernetes is a "container orchestrator" that enables IT organizations to offer API driven services to their organization along with drive up resource utilization. It is also a fast-growing open source community and the "seed crystal" for a groundbreaking set of technologies.

While the founding team is based in Seattle, Heptio is building a distributed company that fully supports remote workers. People with prior experience working effectively in a remote company are highly desired. For now, we are restricting this to the Americas under the theory that time zones matter more than distance.

We are looking for extraordinary engineering talent to continue the mission to bring Kubernetes to enterprise developers and beyond. A huge part of our success will be driven through our ability to help customers understand Kubernetes, and work through issues that arise with our supported configurations of Kubernetes.

WHAT YOU'LL BE DOING...

  • Help our customers work through issues they encounter when deploying and running Kubernetes.
  • Be an expert and continually learn about the open source project. Keep abreast of a highly innovative new technology area.
  • Build out our knowledge base by capturing best practices and diagnostics tips and tricks that we can share with our customers.
  • Make Kubernetes even better by providing actionable and timely feedback to the core engineering team and the open community to drive our priorities.
  • Be the face of Heptio to many of our customers. Embody our values, have fun and create great outcomes for our customers and the community.

    YOUR QUALIFICATIONS...

  • Experience administering, configuring and managing Linux system either on-premises, or in the cloud (or preferably both).
  • You have a good grasp of network technologies.
  • You are good at troubleshooting, and are familiar with a variety of diagnostics and troubleshooting tools.
  • You are passionate about creating great outcomes for customers.

    IT WOULD BE NICE IF...

  • You've worked on or with technologies that make up the new "cloud native" stack. This would include Kubernetes, Docker, Mesos.
  • You have previous experience in a support role helping customers solve technical problems, particularly with open source technologies.
  • You have some familiarity with code (Python for example) or scripting technologies.

    Important: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. We want to embody the change we need in our industry.
2017-03-28FlexibleRemote

Fusionetics

Support And Feature Developer


Fusionetics


dev

support

digital nomad

dev

support

digital nomad

22h

Apply

Who We Are

At Fusionetics we are moving the needle on the health of millions of people. From elite athletes to people who sit in front of computers all day our solutions help reduce pain, improve performance, and speed up injury recovery.

We are a R.O.W.E, remote-assumed product team that has built and supports web and mobile applications used by people throughout the world. (More information: http://fusionetics.com/about or google our work with the NBA)

Who You Are

We are looking for a mystery-solver, fast-learner, passionate worker, and reliable teammate to help us with our technical support. This person would also help us build out our product offering when support is quiet (which is often).

  • You are not intimidated by trying to fix something that you don't much about. You take things apart and know how to put them back together (sometimes).
  • Strong dislike for fixing the same thing twice.
  • Enjoy building things and can work across the "full" stack (we have developers do front/mid/back on features).
  • Can write clearly and communicate aggressively.

Technical Competencies
  • We use C#, ASP.NET MVC/WebAPI, javascript (angular), SQL Server, MongoDB, AWS, PhoneGap, SASS

Extra Credit Bonus Round
  • Previous remote work experience.
  • AWS experience.
  • HIPAA experience.
  • We have a very mild preference for people in the greater Atlanta area for occasional meetups.
  • At this time, remote candidates are limited to U.S. timezones only.

Next Steps & Expectations

After you apply we will have you fill out some online q+a, talk to us on the phone, and then talk to a larger group. We won’t have you try to write code on some online whiteboard as we insult you, but will expect you to show us your chops in a way that best demonstrates your strengths.

As part of the overall hiring process you will:

-   Talk to the person you will report to and the team you will work with.
-   Find out more information about our company goals, culture, and processes.
-   Be provided a more detailed job description and explanation of the role and expectations. You will see a week’s worth of real tasks this job would have performed and a list of planned projects you will build.

To apply: Send an email to productJobs@fusionetics.com that gives us a quick overview of why you would be great in this role, and why this job posting caught your eye.

This month

You

  • have experience working as a remote assistant, researching, assisting projects and accounting.
  • tasks may include web publishing, handling support, filing expense reports, project reports, researching and booking flights
  • are happy to learn new tasks and tools, improve methods and processes and can work independently, without constant guidance
  • want to join a team spread over the entire world, although hopefully you are within ±6h of Central European Time.
  • can communicate efficiently using Slack and track your own projects
  • are happy to break down your problems into smaller tasks and keep track of your time using harvest
  • want a freelance position with continuous hourly work

How do you apply?

Please go to my website and fill out the form there.

Apply for this Job

We’re an established software business helping content publishers approach the mobile space with easy to use and efficient solutions. We’ve built a successful product, MobiLoud, helping WordPress publishers create native apps with their content and we’re working on other products in the same space.

You’ll be responsible to deal directly with our customers, explaining the product, helping them during onboarding, supporting them with any questions or issues. You’ll also work closely with our developers to lead the development of new features, improvements and bug fixes.

We’re looking for a person with strong technical understanding in the mobile and WordPress space (PHP and WordPress knowledge required), sales and customer support skills, excellent writing and communication skills. You have an entrepreneurial, hands-on and problem-solving approach to business.

This is the right job for you if you’re a fluent English speaker who can write and code and loves to delight customers. You might be a developer by training, but you’ve set your mind on working in a customer facing role.

You’ll join a small team including the company founder and a junior Support person, a WordPress plugin developer and two app developers. You’ll work closely with our app production teams, who ensure our apps are built and delivered to the stores every day. You’ll be the company founder’s right hand man and take responsibility to lead the whole team to provide our customers the best possible experience.

On a typical day you’ll be:

  • Responding to customer inquiries, demonstrating the product, ensuring a good fit with the customer problem and helping out with any issues.
  • Working with our developers on issues to resolve, new features to build and other improvements, coordinating the development of new product features and their roll out.
  • Testing and releasing our WordPress plugins, managing QA on our apps.
  • Troubleshooting issues directly with customers, trying to resolve technical problems before involving a developer, creating detailed bug reports where developers need to be involved.
  • Overseeing our production processes and ensurin we take action where needed to get to a positive outcome for our customers in the shortest time possible.
  • Writing support documentation and procedures, suggesting improvements to our systems and team organization.

    Your skills:

  • Excellent organisation skills, you can keep track of open issues and the work of our app production team.
  • Strong communications skills, perfect written and spoken English
  • Confident dealing with customers over email and phone
  • Working knowledge of PHP and WordPress, you know at least the basics of web development (CSS/HTML/PHP)
  • Strong technical problem solving skills, you can identify and resolve technical problems independently when a developer is not needed

    How we work

    We’re a remote team spread around the world. We enjoy this way of working and the freedom it affords all of us. We collaborate mainly using chat (Slack/Skype) and great simple tools like Trello.

    We care about the people working with us and aim to build long-lasting relationships with anyone who will join the company. For this, personality fit on top of skills is key. We’re looking for smart, independent and creative people who want to build something great, take decisions independently and make an impact.

    Time and salary

    We will decide together on a work schedule that works for you based on your life and priorities. You can work from wherever you want and whenever you want. We like to find responsible people and let them do their job autonomously. Time required: 30-40 hours a week.

    Salary will be based on experience. While the company is based in London, UK, you can be anywhere. You’ll be hired as an independent contractor.

How do you apply?

Please apply on our website answering a few initial questions.

Apply for this Job

Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.

Award Force www.awardforce.com is a fast-growing Australian SaaS company, with a great product, and we need remote support staff based in North America, to help make the most of growing demand.

We have an awesome opportunity for a people person interested in the challenge of a growing user-base, as we continue to expand our global client audience.

Does this sound like you?


  • You’re located in North America
  • You love solving problems and helping others solve theirs
  • You’re naturally curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!
  • You have a natural aptitude with technology and experience with SaaS
  • You’re excited about joining a young company, and committed to being part of our growing success
  • You can work independently, but enjoy being part of a team
  • Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!
  • You have access to fast, reliable internet and a dedicated home office space

    About us


    Award Force is the industry-leading cloud software for organisers of awards, employee recognition, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.

    We provide the platform to accept all awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their awards are going.

    Since launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients in Asia Pacific, Europe, North & South America and the Middle East.
    Award Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!

    Our growing team is distributed across 12 cities in 5 countries, mostly working from home offices. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. We’re an energetic group of intelligent, creative people, driven by high standards and passionate about creating and delivering exceptional products and services.

    Your role


    This role is based in US or Canada but will include communicating with people in other countries, cultures and time zones. It doesn’t matter where you are, as long as you have good internet connectivity and a dedicated space to work without distractions.

    Like any good startup, it can get messy— responses may be required at odd hours, and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair, but you will need to be flexible.

    You’ll love this role if you’re self-motivated and genuinely enjoy talking with people and solving problems. Lots of energy, confidence with technology and a sense of humour are a must!

    The best part about supporting Award Force? It’s really fun :) It’s a fantastic product, and the people we speak with are diverse and lovely. We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!

    Responsibilities


  • Technical support
    • Issue diagnosis
    • Resolution of 1st level support issues
    • Work with the internal team to resolve more complex issues
    • Communication of solution back to client through Zendesk
  • Be amazing with clients
    • Respond quickly
    • Get to the heart of the issue
    • See the issue through to resolution
    • Make sure all clients feel heard and valued
  • Contribute to continuous improvement
    • Identify and report common user issues for product improvement
    • Identify and fill gaps in support documentation
    • Be on the lookout for anything that can be better

      Capabilities


      Technical requirements:

  • Able to learn new systems quickly (from a user perspective)
  • Ability to communicate complex issues with clients in plain language
  • Ability to communicate complex issues with product/engineering team
  • High-level general computer skills
  • Familiarity and confidence with online tools and systems

    Human requirements:

  • Easy to be clearly understood over the (net)phone
  • Great communication skills, verbal and written
  • Able to really listen to people and get to the heart of their issue
  • Convey appreciation and respect to our clients at all times
  • Good interpersonal skills
  • Able to get along with team members of all shapes and sizes
  • Genuinely interested in solving problems
  • Naturally curious
  • Remain calm in high pressure situations

    Just the facts…


  • Full-time, based remotely
  • Competitive salary
  • We’re ready to go when you are, the sooner the better
  • Head office is Sydney Australia but our growing team is mainly remote
  • We’ll make sure you’re set up with the equipment you need
  • There will be lots of training and you’ll have good internal support

    Summary of key tasks:

  • Get to know the product really, really well
  • Help clients get the most out of the product
  • Respond to phone, email and web support requests
  • Identify improvements and speak up
  • Energetically embrace our global mission!

How do you apply?

Please read this part carefully!

We get a lot of applications and we don’t want to waste your time, or ours.

  • Submission is via the Award Force system only, the application will take you about 15-20 minutes and applications outside the system will not be considered
  • If you’re not confident with technology please don’t apply. We wish you well, but this is not the role you’re looking for

Ready? Here you go…!

Apply for this Job
2017-03-26FlexibleRemote

Style Hatch

Customer Success Specialist - Shopify Themes


Style Hatch


support

ecommerce

non tech

support

ecommerce

non tech

2d

Apply

Style Hatch is looking for a Customer Success Specialist to join our team.  The Customer Success Specialist role is both highly challenging and rewarding.  Every day you will have a chance to help Shopify merchants around the world grow their online stores with our premium themes.  You will be faced with questions where it will take research to find elegant answers, and at the same time find ways to simplify, document and optimize common answers.  Phenomenal service has been one of the cornerstones of Style Hatch’s growth since we started in 2010.
2017-03-21FlexibleRemote

Rise Vision

Customer Support Manager


Rise Vision


support

exec

support

exec

8d

Apply

Thanks for the interest in us and our Support Manager position. We appreciate you taking the time to consider what we have to offer.
2017-03-21FlexibleRemote

Rise Vision

Customer Support Representative


Rise Vision


support

non tech

support

non tech

8d

Apply

Thanks for the interest in us and our Support Representative position. We appreciate you taking the time to consider what we have to offer.
2017-03-17FlexibleRemote

Museum Hack

Liaison And Support Associate For Renegade Tour Guides (New York City)


Museum Hack


support

support

12d

Apply

Museum Hack is looking to hire a part-time liaison for our Renegade Tour Guides to support our growing team of 35+ people in NYC, DC, SF, & Chicago.
2017-03-16FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

13d

Apply

We are a small team with a big business! 
Our customers come first, and our Customer Support team is at the forefront.
Are you passionate about people? Do you want to join an established e-commerce company? 

If you're basedin CANADA and interested in remote work, then we are looking for you! 

Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script, right?). As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.

Successful applicants will begin with a two-week training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and may include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:
  • Answering customer inquiries via email, phone & chat
  • Optimizing the team's tools and work procedures

We're looking to fill this role immediately, so please apply ASAP!

Meet James, one of our teammembers → https://youtu.be/WRcYDQf81E0?rel=0

To apply: https://dealdash.workable.com/jobs/346738

2017-03-14FlexibleRemote

GitHub

Enterprise Support Agent


GitHub


support

non tech

support

non tech

15d

Apply

Full Time: Enterprise Support Agent (Remote- New Zealand) at GitHub in Remote-New Zealand

2017-03-14FlexibleRemote

GitHub

Technical Support Specialist


GitHub


support

support

15d

Apply

Full Time: Technical Support Specialist (Remote- Japan) at GitHub in (Remote- Japan)

2017-03-14FlexibleRemote

GitHub

Enterprise Support Manager


GitHub


support

exec

support

exec

15d

Apply

Full Time: Enterprise Support Manager (Remote- New Zealand) at GitHub in (Remote- New Zealand)

2017-03-14FlexibleRemote

GitHub

Enterprise Support Engineer


GitHub


support

engineer

support

engineer

15d

Apply

Full Time: Enterprise Support Engineer (Remote- New Zealand) at GitHub in Remote-New Zealand

2017-03-14FlexibleRemote

GitHub

Enterprise Support Engineer; Japanese Language


GitHub


support

engineer

support

engineer

15d

Apply

Full Time: Enterprise Support Engineer; Japanese Language (Remote- Japan) at GitHub in Remote-Japan

2017-03-13FlexibleRemote

15Five

Customer Support/Happiness Rep


15Five


support

non tech

support

non tech

16d

Apply

15Five is seeking a customer support specialist to help us bring the next generation of employee engagement and performance software to the world’s best companies. She/He is a startup player excited about the opportunity to join an early-stage, high-growth startup with a world class (party remote) culture.
2017-03-13FlexibleRemote

InVision

L2 Support (Americas, West)


InVision


support

non tech

support

non tech

16d

Apply

InVision is the world’s leading design collaboration platform.
2017-03-09FlexibleRemote

Dekeo

Sr. Technical Support Engineer (US/Canada)


Dekeo


support

engineer

support

engineer

19d

Apply

Dekeo, a new venture spun out of an ecommerce company, is creating a global online marketplace for customizable apparel with brand logos or emblems. As we're in a growth mode disrupting a highly fragmented $20B market, there's a huge number of challenges to be solved, exciting ideas to pursue, and value to build.
2017-03-09FlexibleRemote

CafeMedia

Administrative Support & Communication Specialist


CafeMedia


support

non tech

support

non tech

20d

Apply

As an Administrative Specialistfor AdThrive, you’re the kind of person who enjoys helping people and going outof your way to make sure they’re happy. You embody clarity in the midst ofchaos and find joy in organization, tying up loose ends, and swooping into savethe day (no project is too big or too small for you!)
2017-03-09FlexibleRemote

Doist

Support Specialist (Bilingual Japanese/English)


Doist


support

non tech

support

non tech

20d

Apply

At Doist, our best resource, hands-down, is our team. For the last five years, we’ve focused on fostering an amazing culture of scrappiness, independence, responsibility and ownership. We believe that a strong, vibrant and cohesive company culture comes before anything else. Our flagship product is Todoist (https://todoist.com), a to do app used by more than 10 million people worldwide. 
2017-03-08FlexibleRemote

ElevenYellow Pte

Customer Success Director


ElevenYellow Pte


support

exec

support

exec

20d

Apply

Hello!

We’re ElevenYellow, an intentionally small team of 16 coming from 6 different countries.

Generating more sales through social media is a bit of smoke and mirrors. Large companies have entire departments figuring things out, but small companies often lack the resources and need to hire expensive agencies or do everything on their own. That’s where we come in. We create simple and intuitive tools that automate behaviors on social media platforms to generate growth. Not only are they effective, they’re affordable for businesses of any size. Some of our tools include Archie.co, Linkedeep.com, and Holr.co.

Each of our products has a small dedicated customer support team. We’re looking for someone to oversee the customer success strategy of them all.

About you

  • You thrive in startup environments and are self-motivated.
We’re a small team so there will be many hats to wear and many fires to put out.

  • Excellent written English skills.
All of our customer support is done via e-mail and tickets. English as a primary language is important but not necessary.

  • 2 to 4 years of experience in managing small teams
+ if Customer Support, ++ if SaaS or using Zendesk
We’re looking for creative leaders that will inspire others.

  • You are organized and committed to documentation
Because we are a remote team, thorough and detailed documentation is critical to our success. You will also be asked to help us improve and better organize this key component of our 100% remote culture.

  • Deep empathy for customers & social media knowledge
Our customers are primarily small businesses that drive revenue through social media. We take great pride in helping them achieve their goals; you should too.

Things you’ll be doing

  • Being a guru of all of our products.

  • Recruiting, organizing and managing the support team
Our support team is currently 5 people.

  • Documenting internal support processes

  • Creating content for our clients
(FAQ, Guides, Screencasts…) finding ways to reduce churn rate and improve upselling and cross-selling.

  • Analyzing all customer feedback
Gain insights from feedback to help us make our products better.

  • KPIs you’ll be responsible for:
Churn rate, Ticket answer time, Overall support satisfaction, Tickets opened per 1000 clients.

  • Develop and deploy strategies to reduce the amount of support needed.

  • Generate performance reviews
Regularly assess customer support performance in relation to KPI’s and any new developments in terms of feedback, content, or strategy development.

What we offer

  • A fully remote team and culture - no difference between those in the office and those working remotely.
  • Competitive salary.
  • Fast growing products with a chance of owning stock in them after the first year.
  • Competitive perks (health insurance, sports allowance, knowledge allowance, latest technology, etc).
  • Yearly retreats in beautiful places like Bali and Berlin.

How to apply

Send us an e-mail and tell us why you think you'd be a good fit. 

Complete any or all of the following for a more complete application:

  • Send us a link to any kind of documentation that you’ve written and evaluate its strengths and weaknesses. 

  • Tell us what books you’ve read about customer service and what you thought of them.

  • Have you been part of a great customer support experience? Tell us about it.

  • A user requests white-labeling for a product that doesn’t support it yet. Write a reply to this user.

  • What is something you believe about customer support that most people don’t? 

To apply: Send us an e-mail to wat@elevenyellow.com.

2017-03-08FlexibleRemote

QuickMail.io

Technical Support Hero


QuickMail.io


support

support

21d

Apply

2.5 years ago, I started QuickMail.io, an internet application that allows users to send automated emails as well as follow-ups if no reply is detected (super useful to help start-ups and sales teams).
2017-03-06FlexibleRemote

Jhana

WordPress Application Developer & Customer Support Engineer (f/t Or Contract)


Jhana


wordpress

support

dev

engineer

wordpress

support

dev

engineer

22d

Apply

About Jhana:
The mission that gets us out of bed in the morning is simple: help millions of people get the great manager they deserve. People’s relationships with their managers are a major driver of job satisfaction. With good managers, teams and companies thrive. With bad managers, teams and companies implode. That’s why we built a web application to help managers be effective people leaders.

We’re a high-performing team of entrepreneurs and deep thinkers who get really excited about ideas and learning. And with more than 50 delighted customers (including FitBit, Etsy, Carfax, and Glassdoor), we’re well on our way to building a strong, sustainable enterprise SaaS company. To learn more, visit jhana.com.

About the job:
We’re looking for a strong WordPress developer to be our first in-house engineering hire (we prefer full-time but are open to part- or full-time contract or contract-to-hire for the right person). This is a huge opportunity to help us (or even lead us!) in scaling our technical onboarding and support processes. You’ll also be collaborating with our WordPress development agency and product and client success teams to ensure a secure, seamless, and downright awesome experience for managers.
This often means collaborating and coordinating with multiple stakeholders, from a client’s IT department to our own non-technical writers. If you’re the type who’s motivated by translating people’s real-world problems into technical solutions that users love — and doing so seems all the more exciting in an ever-evolving startup environment — then you’ll probably like it here.

Responsibilities:

  • Manage technical onboarding and support for new Jhana customers.
  • Provide first response WordPress platform support for Jhana’s customers.
  • Work with our Platform team to design and code WordPress platform innovations.

Requirements:

  • 4+ years daily WordPress development experience including: Demonstrable understanding of WordPress standards, database structure and security, custom theme development, custom widget development, and responsive mobile WordPress theme development and testing.
  • Support and full-stack development experience with PHP/MySQL, JavaScript, and HTML5 at a minimum.
  • You have a people-person side and enjoy communicating with a range of stakeholders (clients, internal teams, IT staff, and non-technical people).
  • You’re self-motivated, collaborative, adaptable and excited about building, fixing, and improving a fast-changing startup.

Benefits:

  • The opportunity to move the needle and to see the immediate impact of your work
  • Competitive salary
  • Generous stock options
  • Company-paid medical and dental coverage
  • Discretionary paid time off: we treat employees like responsible, trusted adults, giving the flexibility needed to manage their work + personal lives
  • Remote-work friendly company culture
  • Personal learning and professional development budgets
  • 401(k)
  • Dog friendly office

We value diversity
Jhana is an equal opportunity employer, and we're actively recruiting diverse candidates from a wide range of backgrounds and experiences. Not sure What do we mean? Read this article by Robin Cangie, head of our Diversity Impact Team, to learn more about our approach to building a diverse company.

To apply: Please apply here: https://jhana.workable.com/jobs/417058/candidates/newQuestions? Don't hesitate to reach out to Maddy at maddy*at*jhana.com. Thanks for your interest!

2017-03-06FlexibleRemote

BrickFTP

Holacracy-Powered BrickFTP Seeks Full-Time Support/Sales Engineer For Its Cloud Storage And Hosting Products


BrickFTP


support

cloud

sales

engineer

support

cloud

sales

engineer

22d

Apply

Hi there.  We're Action Verb and we build Infrastructure-as-a-Service products.  We've been around for almost 10 years, operate profitably, and will probably make the Inc 5000 list this year.
2017-03-05FlexibleRemote

Efolder

DevOps Support Engineer


Efolder


sys admin

support

devops

engineer

sys admin

support

devops

engineer

23d

Apply

As a DevOps Support Engineer you will be a part of our DevOps team, which is responsible for maintaining our cloud infrastructure and other critical systems. You will be working closely with our support team and our customers to resolve a wide variety of technical and logistical problems. The role will require technical aptitude as well as strong customer service and communication skills. This position is not your standard support job, as you’ll also be responsible for DevOps work in a mixed Linux/Windows environment.

Positions on the DevOps Team are remote and require a high level of self-motivation while offering our team the unique opportunity to work from anywhere with a reliable Internet connection.

Responsibilities:

  • Provide world-class technical support for our customers directly through email and phone.
  • Work closely with our support and DevOps teams to effectively route and resolve problems.
  • Closely monitor a support queue for incoming tickets throughout the day.
  • Perform daily data-moving and VM provisioning operations in a Linux and Windows environment.

    Skills & Requirements

    Qualifications:

  • Minimum 2 years experience working in an IT or Technical Support role.
  • Outstanding communication and customer-service ability.
  • Basic literacy in common IT concepts (e.g. servers, networks, computer hardware, VMs, SSH).
  • Experience installing and troubleshooting computer hardware a plus.
  • Familiarity working in a Linux shell preferred.
2017-03-02FlexibleRemote

CafeMedia

Client Support - Communication Strategist


CafeMedia


support

non tech

support

non tech

27d

Apply

AdThrive helps serious bloggers make more money with ads ontheir site by acting as their trusted expert guide in the wild-west like worldof online advertising.This means helping them figure out which ad networks touse, strategizing how to place ads on their site, and then actually setting theads up for them for them. Through our work, we’re help the best creators andcontributors on the web, people who have a passion their craft (cooking,decorating, parenting, finance, investing) get to write about their passion andbe paid to live their dream. We help bloggers leave their full-time jobs andstay home with their kids. We help struggling families pay their bills and findhope. We support the people who are creating the internet!
2017-03-02FlexibleRemote

Teamup

Customer Success Executive


Teamup


support

exec

support

exec

27d

Apply

Customer Success Executive

ABOUT US!

Teamup (goteamup.com) is an all-in-one business management solution for independent fitness businesses. Our customers include CrossFit gyms, yoga studios, martial arts centers, and personal trainers. 

Since 2012, Teamup has helped thousands of businesses take control of payments, scheduling, and member management. 

Our remote team of 9 is currently based in the US, UK, and Spain. 

THE JOB

  • Work directly with customers via telephone, email and screen sharing to resolve technical issues and business workflow challenges
  • Coordinate with other members of the success team to get customers up and running in goteamup.com as quickly as possible
  • Create helpdesk content that explains features and details set up steps and best user tips
  • Write up bug reports and feature requests for our engineering team to review

YOU HAVE

  • Native-level English proficiency and are excited to work directly with customers via email, phone or live chat
  • Determination for every customer to have a great experience with Teamup and a desire to take responsibility for the customers you are helping to have their issue resolved
  • The ability to translate more complex concepts into easy-to-follow written content
  • Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Skype, Basecamp, ZenDesk, Jira etc.)
  • The schedule to work Monday through Friday, 9am - 6pm UTC, with ability to cover some hours at weekends and on public holidays if required. 

BONUS POINTS FOR…

  • Experience of fitness businesses
  • Experience providing support for a SaaS product
  • Knowledge of other languages. In particular Spanish. 

WHY WORK FOR US?

We’re a very small team doing very big things — your work will make a huge impact and your voice will be heard! We offer a competitive salary, gym membership, round the world team meet ups and a great team atmosphere to help you achieve your best work.

To apply: mitch@goteamup.com

Last 30 days

The roles is a remote working position providing technology support to our clients

• Provide online technical assistance to users reported IT issue / problems (external clients).
• Support and rectification is provided by the use of online chat and remote access tools.
• Installation of Applications on clients computer and servers remotely.
• Technologies supported – Desktops, servers, routers, switches and printers.
• Must be able to work as a remote worker.

Experience
• Two or more year’s experience with online helpdesk support
• Documented remote support, online chat and helpdesk system experience
• Experience with Microsoft Operating Systems – Win 7, 8, 10 / Server 2003 – 2012
• Complex fault finding skills (Application / Hardware)
• Cisco / Netgear /Desktop / Server hardware skills at an advance level
• Experience with Zendesk and Remote Access tools (VNC/Techinline and TeamViewer)
• Must have experience with MS SI Autorun and Process Explorer / System Explorer / Hwifo Apps

How do you apply?

Please go to the our application form - http://jobapp.shernet.biz/You can add your resume and cover letter on the form.

Apply for this Job

As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations :)


CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites. Our mission is simple…. Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharing


Responsibilities you will own:

  • Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
  • Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly
  • Pro-actively helping new trialers get onboarded with their new accounts
  • Assist in developing first-class content for our help docs website
  • Review existing customer accounts for any issues or possible account optimizations
  • Reach out to customers about referrals and testimonials
  • Come up with and execute random acts of kindness for our customers :)


    This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits.



    Requirements

  • You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
  • 1 + years of customer support experience (Bonus if it's for a SaaS company!)
  • Foundational understanding of HTML and basic JavaScript
  • Experience working in a remote environment
  • College educated
  • Fantastic writer and communicator
  • Access to high-speed internet


    Benefits

  • Remote work and flexible schedule
  • We genuinely care about our employees/contractors and their happiness in their every day work
  • Chance to step in and have a big impact on a growing SaaS company
  • A fun, relaxed company culture (Skype happy hours every month!)
  • Annual team trip
  • We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
  • Competitive compensation (w/ opportunity for growth related bonuses)
  • When you transition to a full-time employee you would receive health and dental insurance + some other perks

    So, sound like an awesome fit for you? If so, we'd love to hear from you!
2017-02-27FlexibleRemote

Codeable ApS

Codeable Happiness Hero


Codeable ApS


support

non tech

support

non tech

29d

Apply

Codeable Happiness Hero

Hey there! Thanks so much for taking time to get to know us. Hopefully we’ll be getting to know you better too! 

We’re searching for the next person who could be a great fit for our Codeable Happiness Team!

This new Happiness Hero would need to be available during the hours of 8am - 4pm EST.

The Codeable Happiness Team

Our Happiness team works closely with our experts, clients, and visitors to provide a superior level of service and support not found with any other outsourcing company. We’re working hard to make a difference and change perceptions about WordPress outsourcing by actually caring about our clients and experts. :)

At the foundation of what we do, we brighten people’s day. And the faster we can reply and help in a fun and creative way, the better. Ultimately, we make people happy as often as possible, every day. 

We’re a quickly growing start up at just 3 years old. But in those 3 years, we’ve had over 51,000 projects posted and in the last 90 days have paid out over $1million to our experts.

We hold ourselves to high standards and in the last 28 days our users started 1,699 new conversations, of which our team replied to 1045 (61.5%) with a median first response time of 3 minutes. While this is good, we want to be better and respond even faster - which is where you come in!

What We Value and Who We’re Looking For

We value honesty, integrity, clear communication, empathy, patience, and understanding. So naturally, we’re looking for someone who shares these same qualities and who can delight every person they come in contact with using a friendly and helpful tone.

Ideally, we want to find someone who is happy and positive, is a WordPress developer (frontend, backend or fullstack), and enjoys chatting with people.

99% of all communication with our users is done via text and takes place inside of Intercom, but sometimes a quick phone call is needed.

Where You’ll Work

Where ever makes you happiest as we’re a fully distributed team. Based on the hours we need your help, you most likely will be based in the East Coast, USA somewhere, but if you’re willing and able to work 8am-4pm EST Monday - Friday, you could live in Alaska and that would be cool too. You’ll be working alongside team members around the world including Denmark, Slovenia, UK, and the US.

Benefits of Working With Us

-Live and work from anywhere that makes you happiest and doing your best work

-Join us on team retreats at least 1x per year (usually WordCamp Europe). Our last retreat was to Vienna, Austria and before that Seville, Spain.

-Competitive salary with pay raise at 3 months and again at 1 year anniversaries.

-Paid vacation time off (starting at 2 weeks per year)

-Working alongside a brilliant passionate team in a startup environment

Still interested? Awesome! We want to hear from you!

If you feel we’d make an amazing fit together, we’d love for you to take time to reach out to us.

Tell us a bit about yourself and why you feel you’d make a terrific Happiness Hero. 

You can also include a CV or resume, but don’t forget to tell us about yourself! 

Bonus points if you can share with us any screenshots of emails or chat logs showing you providing a great experience to the person on the other end of the chat. 

To apply: Send a resume to applications@codeable.io

2017-02-27FlexibleRemote

MoveOn.org

Campaign Support Engineer


MoveOn.org


support

engineer

support

engineer

29d

Apply

MoveOn.org

CAMPAIGN SUPPORT ENGINEER

Regular and Exempt, Full-Time • Starts ASAP • Competitive Pay • Excellent Benefits
Work from Anywhere in the US

Help us build the resistance!

In preparing for the opportunities and challenges ahead of us in 2017, MoveOn is investing deeply in supporting our organizing team to use technology that amplifies ordinary people’s voices in our democracy. We are hiring a passionate problem solver who will work broadly across many projects with campaign staff to run innovative campaigns using top-of-the-line political technology, digital campaigning tools and data analysis. Do you love working at the intersection of progressive organizing and technology? Join our team! Work alongside MoveOn’s core team of strategists, organizers, data scientists, and software engineers on technical projects that lift up progressive values, defend vulnerable communities, and build the resistance movement that will fight Trump.

The MoveOn team works and lives in communities around the country, providing employees tremendous flexibility to live and work anywhere in the continental United States. MoveOn staff are embedded in the communities that make up America, and we pursue the healthy development of community and social connections outside our work lives.

Responsibilities:

  • Quickly get up to speed and develop mastery in the online campaigning platform ActionKit. Candidate will have a supported onboarding and learning plan that includes ActionKit.
  • Work side by side with MoveOn team members on complex digital organizing tasks like creating targeted emails, surveys, donation forms, and live event recruitment pages.
  • Help MoveOn team members edit HTML on campaign webpages.
  • Write SQL and use data analysis tools to support team members with campaign reporting.
  • Train MoveOn team members on complex workflows that use online campaigning tools.
  • Contribute your ideas to organizational strategy discussions
  • Contribute your ideas to tech team discussions to enhance and improve our tools and tactics.

Required skills and experience:

  • Knowledge of SQL in a relational database like MySQL or PostgreSQL, or a desire to quickly learn.
  • Experience editing HTML and CSS, or a desire to quickly learn.
  • Comfortable with or willing to learn to use a linux command line interface.
  • A strong interest in learning and developing expertise in new technical tools, frameworks, and software.
  • Able to fluently communicate with both technical and campaign staff, and communicate technical information to a diverse audience
  • Determined and thorough- see projects through from idea to implementation to launch, supporting MoveOn team members through the whole process.
  • Curious, and a fearless learner and problem solver.
  • Ability to be effective in an organization whose team members all work remotely.

Location: Position may be based anywhere in the continental United States.

Classification: Regular and Exempt, Full-Time.  Every position at MoveOn begins with a 6-month introductory period (including our Executive Directors) which is intended to serve as a natural period of evaluation and reflection for both MoveOn and the employee to determine whether a successful employment relationship can be created.  Nothing in this classification section alters the at-will employment relationship between MoveOn and MoveOn employees.

Salary, and Benefits:  Competitive salary including benefits such as 100%-employer-paid premiums for medical, dental, and vision insurance for all staff and their children; employer-paid premiums for life insurance for all staff; four weeks accrued paid vacation time per year; 12 weeks of paid maternity or paternity leave, 10 days accrued paid sick time; and reimbursement of office expenses.  

To apply: To Apply: Click here to submit your application, resume, and cover letter: https://docs.google.com/forms/d/e/1FAIpQLSdBIhDTYywvWBsQeoAMgiGVR_KKqsUPqPzDYq95CrSwH0ONIA/viewformMoveOn.org Civic Action and MoveOn.org Political Action provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

2017-02-25FlexibleRemote

Kayako

Customer Support Advocate


Kayako


support

non tech

support

non tech

1mo

Apply

Kyako is seeking a Customer Advocate to join our Customer Support team. We have offices in Gurgaon and London, but you’re welcome to work from anywhere with an internet connection!

Kayako is one of the leading customer service platforms, used by more than 30,000 organizations to deliver a better customer experience to millions of customers. We believe that customer support is more than just answering questions - we directly impact business goals through providing feedback to our product team and driving customer success. Our support team is one of the main reasons for our success and we want to be role models for our customers.

We believe traditional help desk software prevents great customer experiences by depersonalizing customers and disempowering teams. That’s why we built Kayako, the unified customer service platform, to help teams work better together to deliver better, personalized and memorable experiences to their customers at scale.

As the flag-bearer of the next level of customer experience in the industry, we are looking for someone who is not deterred by the road blocks and instead enjoys the challenge and keeps moving forward. Someone who doesn’t believe in following the herd. Someone who is proactive and enthusiastic, passionate, super friendly, well-spoken and energetic. A good sense of humor is also always a plus.

You'll love this role if you get your kicks by helping others. We’re looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

Responsibilities and goals you’ll own:

  • Respond to and resolve customer queries through chat, email and the community forum quickly and effectively.
  • Educate and empower our customers to get better at customer support through Kayako
  • Become an expert on Kayako features and capabilities
  • Drive our Voice of the Customer program to advocate for the customer and improve Kayako through incorporating user feedback
  • Escalate critical support issues to the appropriate internal channel
  • Help to develop the customer support profession through sharing knowledge, contributing to blog posts, experimenting with new innovations and discussing best practices.
  • Assist in creating first-class Help Center documentation
  • Increase customer satisfaction and build loyalty through providing amazing, personal customer support.

    Who will love this job:

  • You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away.
  • You are energised by interacting with and helping people. You know that everyone has trouble sometimes, and seek to empower and educate our customers.
  • You love reading and learning about new ways of doing things. There’s always a better way.
  • You’re a positive person and know how to look on the bright side.
  • You bring solutions to the table not just problems. (But you aren’t afraid to point out where we’re going wrong).
  • You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.

    Experience and requirements:

  • Excellent verbal and written communication skills
  • Ability to solve problems logically and critically
  • 1+ years in online customer support, preferable supporting a SaaS product
  • Demonstrate effective time management and organizational skills
  • A strong understanding and working knowledge of the internet and technical concepts (eg. you understand the terms HTML, browser and cache)

    Reasons why you’ll love working at Kayako

  • Stock options - we want everyone to be invested in the success of their work.
  • Unlimited PTO - take time off as you need it.
  • Pension - we’ll contribute to your pension so you can plan for the future.
  • Private health insurance package - including a 50% discount gym membership, because we want to be and stay healthy.
  • Choose your own gear - we want you to have all the tools you need to do the work best.
  • Flexible working hours - we love spending time in the office together and think we’re at our best in-person, but we’re realistic and flexible about it.
  • Family friendly - we operate a childcare vouchers scheme for all our employees.
  • Monthly on-site massage - yes, we have someone come in once a month. No, it’s not weird.
  • Fully stocked fridge and pantry - keeping you going. Standard.
  • Weekly craft beers and wines - every Friday. No reason or explanation needed. And we won’t judge you if you wanted to start on Thursday, either.
  • Weekly fruit delivery - to compensate for the weekly beers.
  • Weekly team lunches - because we like food, and we love bonding over it.
  • Regular learning opportunities - from Lunch n’ Learns to opportunities to attend the best industry events, we want you to grow in every way possible.

    Equal opportunities (it is boilerplate, but we believe it)

    Kayako is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

    About Kayako

    We've brought customer service a long way. We started out with an ambitious goal: a better online customer support experience. Today, tens of thousands of businesses deliver better, personal customer service to millions of customers using Kayako. We are on a mission to completely revolutionize the way businesses support and build relationships with their customers. Why do we care? Because life's too short for bad customer service. Does that pique your interest? Drop us a line.
2017-02-24FlexibleRemote

CafeMedia

WordPress Support & Happiness Engineer


CafeMedia


wordpress

support

engineer

wordpress

support

engineer

1mo

Apply

AdThrive.com helps serious bloggers make more money with theads on their site by acting as their trusted expert guide in the wild-west likeworld of online advertising. This means helping them figure out which adplacements to use, how to develop an ad strategy, and then actually installingthat strategy for them. Through our work, we’re help the best creators andcontributors on the web, people who have a passion their craft (cooking,decorating, parenting, finance, investing) get to write about their passion andbe paid to live their dream. We help bloggers leave their full-time jobs andstay home with their kids. We help struggling families pay their bills and findhope. We support the people who are creating the internet!
2017-02-22FlexibleRemote

GitHub

Enterprise Support Agent


GitHub


support

non tech

support

non tech

1mo

Apply

Full Time: Enterprise Support Agent (Remote- Australia) at GitHub in Remote- Australia

2017-02-16FlexibleRemote

Bonfire Funds

Customer Happiness Representative


Bonfire Funds


support

non tech

support

non tech

1mo

Apply

We are Bonfire.com. We help people design, sell & share custom apparel. (And we love what we do!)
2017-02-13FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

1mo

Apply

We are a small team with a big business! 
Our customers come first, and our Customer Support team is at the forefront.
Are you passionate about people? Do you want to join an established e-commerce company? 

If you're based in CANADA and interested in remote work, then we are looking for you!

Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script, right?). As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.

Successful applicants will begin with a two-week training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and may include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:

  • Answering customer inquiries via email, phone & chat
  • Optimizing the team's tools and work procedures

We're looking to fill this role immediately, so please apply ASAP!

Meet James, one of our team members → https://youtu.be/WRcYDQf81E0?rel=0

To apply: https://dealdash.workable.com/jobs/346738

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2017-02-10FlexibleRemote

Simple Texting

Support And Onboarding Specialist


Simple Texting


support

non tech

support

non tech

2mo

Apply

SimpleTexting is a compelling text message marketing software platform used by business customers in the USA and Canada. As a leading player in the text message marketing SaaS space we provide an easy to use web-based software product that allows businesses to send mass text message campaigns to their subscribers.
2017-02-05FlexibleRemote

InVision

Customer Success Manager


InVision


support

exec

support

exec

2mo

Apply

InVision is the world’s leading design collaboration platform.
2017-02-02FlexibleRemote

Noredink

Entry Level QA Analyst Support Representative


Noredink


support

analyst

qa

support

analyst

qa

2mo

Apply

Do you revel in the details? NoRedInk is looking for a Quality Assurance Analyst / Support Representative to help hold our product to the highest standards. This person will ensure that our dedicated, talented team delivers seamless, functional features with every deploy.
This could be a good fit for you if you’re passionate about disrupting education and looking for a meaningful role on a small team. You’ll have competitive compensation and fantastic benefits. More importantly, you’ll be doing work that really matters, and every feature you dig into will directly affect massive numbers of students, teachers, and parents all over the world.

About You

  • You’re detail-oriented, thorough, and creative; you’re comfortable working slowly and diligently to catch and document errors.
  • You're organized, tech savvy, and comfortable creating systems to manage complex tasks.
  • You’re an eager learner, you like asking questions, and you feel comfortable juggling priorities.
  • You communicate clearly and succinctly both verbally and in writing.
  • You can empathize with our users and are excited to collaborate with Design, Product, and Engineering to ensure that features meet user needs.

    Responsibilities

  • As a QA Analyst / Support Representative, you will:
  • Learn the ins and outs of our product and the features being developed so that you can assess their quality and catch issues.
  • Test our site daily, both to find bugs and to confirm compliance with product specifications.
  • Answer customer service emails, craft responses to common issues, and work with our Product and Engineering teams to eliminate teacher pain points.
  • Create plans for how to test new features, considering potential areas of confusion or complexity for our users.
2017-02-02FlexibleRemote

XAPO

Customer Support Representative


XAPO


support

non tech

support

non tech

2mo

Apply

Customer Support Specialist [remote]

Xapo is a leading bitcoin wallet, and we have a mission to bring bitcoin to the everyday lives of people across the world.

Our business is growing fast, and we want to make sure we can keep providing the best quality support to our customers. We’re known for our fast responses to users, positive attitude, and a real desire to find the best working solutions to the people who chose to use Xapo’s products and services.

Our Customer Support Specialists are spread across several countries in order to provide the most personal care to our customers by responding to their questions via email and chat.

Why do we want you for this role?

You are proactive, resilient and equipped with a positive attitude. You find solutions where other people don’t. You are resourceful, and do not settle. You contribute to a high quality customer support strategy, but you’re not afraid to dig deep and work with details. You love learning new things.

You will work from your home.

Responsibilities:

  • You will respond to customer inquiries by directing them to the website, FAQs, appropriate personnel, etc when needed.
  • Address customers in a professional and respectful manner.
  • Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
 We encourage applicants from the following locations [not exclusively] 

- Venezuela
- Colombia
- Nicaragua
- Peru
- Brazil
- India
- Nigeria
- Russia
- Greece
- China


To apply: Please submit your resume to flor@xapo.com including the subject "customer support rep"

This year

Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!

5CA is looking for a work from home German and English speaking Customer Support Advisor to provide support for various well-known international technology and gaming companies.


Tasks:

  • Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date.
  • Making sure that the customer is satisfied with the whole customer service experience.

    Requirements:

    a) Must-haves:

  • Fluent English and German skills (a minimum of a C1 level is required). All candidates will be tested on their language skills.
  • Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.
  • You have a dedicated quiet work space that is located within your own residence.
  • You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
  • You are available for a long term position and able to work with a fixed schedule.

    b) Preferred:

  • Additional languages will be appreciated.
  • Experience with computers and technology products.
  • Experience in a Customer Service environment or an international business setting.
  • Flexibility as well as strong communication, multitasking and problem-solving skills.
     
    What we offer:

  • A competitive salary for the market’s standards which will be specified during the recruitment process.
  • A professional and multicultural working environment with people from all over the world.
  • The possibility to work from the comfort of your own home.
  • Up to date training and access to the latest information in technology and video games.
  • An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.
  • All the required software, tools and database.
  • A contract focused on a long-term relationship.
  • Being part of a company that treats remote employees as part of its family.

How do you apply?

Please apply via the website
Apply for this Job

Do you want to work on projects that’re viewed over 100 million times every day?

We are on a mission to help businesses grow. With our tools, we’re changing the way businesses do marketing, lead generation, and conversion rate optimization online.

No, we’re not a VC-backed startup. We are a profitable bootstrapped company that is growing exponentially.
We’re looking for amazing people to join our rapidly growing team. We are only looking to fill full-time positions (no part-time, no contractors please).

As a Technical Support Specialist, you’re responsible for guiding people to the fullest use of our products. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.

REQUIRED SKILLS:


  • Excellent writing and communication skills.
  • Patience, grace, and a sense of humor.
  • Working knowledge of WordPress, HTML, and CSS.
  • Working knowledge of PHP and JavaScript is a bonus, but not required.
  • Ability to take technical lingo and make it understandable.
  • Experience working with email marketing service providers (ex. MailChimp and AWeber) or CRM’s (ex. Salesforce).
  • Exceptional troubleshooting abilities.
  • Must be comfortable with customer-facing roles including support and documentation.

    To love this role, here’s the type of person you are:


  • You’re passionate about solving problems and helping people.
  • You’re incredibly positive and enjoy making another person’s day.
  • You’re an excellent communicator who makes sure nothing slips through the cracks.
  • You’re a self-starter who loves taking initiative and seeing things through to completion.
  • You have the curiosity and desire to learn and grow your skills.
  • You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

    WHAT WE OFFER:

    Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

  • Competitive Salary.
  • Health Insurance benefits for full-time U.S. employees.
  • Flexible Schedule – Work from your home. We’re spread out all over the world – United States, UK, Czech Republic, Greece, Pakistan, and more.
  • We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
  • Open maternity/paternity leave. If you’ve been with us for 12 months, your leave is fully paid.
  • We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
  • We give you the opportunity to solve challenging and meaningful problems that makes a difference.
  • Custom Branded laptop at your five year anniversary.
  • We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
  • Ability to work with some of the best people in the business through frequent, if not daily, interactions.
  • And in case you were wondering: no politics, no b.s., and no jerks.

How do you apply?

If all of this sounds interesting, then please submit our online application telling us about yourself, what you can contribute to the team, and attach a resume.

Apply for this Job

ABOUT US

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.

THE JOB


  • Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges

  • Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible

  • Create helpdesk content that explains features and details workflow setup

  • Write up bug reports and feature requests for our engineering team to review

NodeBB Inc. is a Toronto-based tech startup providing community forum software for small business and large corporations. We are seeking a Technical Support Agent in the Asia/Pacific region to work remotely with our team in order to better serve our clients from a time zone outside of North American (Eastern) business hours. Responsibilities include acting as front-line support for incoming inquiries during working hours, answering technical questions for prospective and current NodeBB clients, and performing upgrades and fixes on client forum installations as required. In addition, the Agent will also be required to create general support documentation for client use. Primary client communication will be handled through a support ticket system (ZenDesk), with additional communication via email, phone, and video/screencast as required.
Requirements: fluency in English, both comprehension and written communication; ability to work remotely and without direct supervision (you will supply an appropriate computer, AV equipment and Internet access); initiative and independent judgment to resolve client problems; experience with Javascript, including Node.js, HTML, CSS/LESS, jQuery, Git, SSH, Bash or other *nix shell (scripting knowledge nice-to-have), NoSQL data stores (Redis/MongoDB), test-driven development, Continuous Integration (TravisCI, specifically); experience with cloud hosting services such DigitalOcean and Amazon Web Services; comfortable with command-line shell, remote system administration of Ubuntu-based servers; an initial working knowledge of NodeBB and related projects (dependencies, plugins, themes, etc) is encouraged.

How do you apply?

Please provide a resume in English.
Apply for this Job

Remote Year Business Description

Remote Year is a program for global professionals, during which we travel for a year with interesting people while working remotely (12 cities, 12 months). With a massive shift toward cloud / remote productivity, and a millennial passion for experiences and travel, Remote Year delivers a year-long work and travel experience.

Role Description

The Customer Success Manager will lead Remote Year’s key account management, onboarding new corporate clients and coordinating internal resources to resolve requests and participant needs. This role will also interface directly with individual customers (Remotes) that work for assigned Enterprise clients, ensuring their Remote Year experience exceeds their expectations.

Responsibilities

  1. Act as assigned Enterprise Clients’ key point of contact for the Remote Year organization
  2. Play the role of internal advocate on behalf of your client, sharing expectations and innovative solutions and building support internally to address those needs
  3. Provide regular updates to the client as well as to internal stakeholders, identifying and tracking key success factors as determined during the client onboarding process
  4. Continually identify and support potential Remotes (customers) from within assigned Enterprise Clients, and assist them in their applications, business cases, and other requests as needed

    Experience and Requirements
    • 3+ years experience in account management, customer success or related field
    • Bachelor's degree in a related field preferred
    • Customer first mindset and communication skills to match
    • Ability to travel full-time with our programs required
    • Experience traveling globally while working preferred
    • Experience managing complex projects with tight, often quick deadlines
    • Excellent communication skills and organizational skills
    • Ability to work with minimal guidance and be comfortable operating in ambiguity

      Qualities:
    • Ownership – we are looking for someone that will own this and crush it
    • Passion for travel – role will require presence on Remote Year programs
    • Organization skills – great time management skills, ability to multitask
    • Interpersonal skills - while the role is more strategic in nature, each member of our team touches Remotes (customers) in one way or another

      Extra tags: sales, customer service

KeyCDN is a fast growing startup located in Switzerland with services and technologies focused on web performance. KeyCDN is a content delivery network (CDN) that has been crafted from the ground up with focus on high performance. We have 25 data center locations worldwide to accelerate the web assets of our customers.

The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You will interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems.

Skills & Experience

  • Passionate about technology and customer support
  • Excellent communication skills
  • Familiar with how a content delivery network works
  • Analytical skills to troubleshoot and fix things quickly
  • Ability to learn quickly in a fast changing environment
  • Work both independently and collaboratively within a global team (we love Slack!)
  • Incident management and escalations
  • Help to improving the overall user experience
  • Educating on best practices

    Extra tags: support

The Position: Join our team remotely to support the solution that will unleash the value of the Internet of Things through stream processing: SQLstream Blaze.

Responsibilities: SQLstream Blaze technical support engineers have the primary responsibility of answering inbound support requests via email and telephone. In addition they also do the following:

• Perform “devops”, i.e. monitor customer deployments and manage issues that arise, resolving them directly or engaging others for help

• Develop test cases for customer issues to confirm software deficiencies

• Log software and documentation issues when they are found

• Verify engineering fixes and coordinate software deliveries

• Propagate knowledge across the company and to customers as needed

• Quickly learn how to use tools that help diagnose problems
|
• Develop and document knowledge and processes

Extra tags: streaming,sql,java,support

Trade Vitality is looking for a part-time sales & customer support team member. Responsibilities include courting (via e-mails, calls, screenshares) and on-boarding new and existing clients. Strong written and verbal communication skills a must.

While this is a remote job, our clients are US based, so there will need to be some overlap in timezones to take scheduled calls, demos and screenshares.

We're in our 2nd year as a distributed team startup and we have 4 core team members at this time.

Extra tags: sales, customer support, customer service

2017-01-30FlexibleRemote

Acuity Scheduling

Customer Happiness Specialist


Acuity Scheduling


support

non tech

support

non tech

2mo

Apply

Profile
Country of Origin: USA
Location: New York, New York
Age: 10 (Kids grow up so fast these days, don't they?)
Eye Color: Hazel
Hair Color: Teal
Personality: Friendly. Cool. Down to earth. Kind of like if Josh Hartnett and Reese Witherspoon started a software company, and then got their nerd on.

Likes: Espresso. Whiskey. The TV show Arrested Development. Eating Human Food. (As long as it doesn't have too much fiber.)
Dislikes: Cucumbers pickled (but love everything else pickled), and having to use the phone *cringes with disgust* to make dinner reservations for eating food without too much fiber.

Looking For: Long-term relationship with friendly, outgoing, spirited person in search of a brand new career with a cool NYC tech company. Must love dogs. (Kidding, there are no dogs.)

About Me
A̶r̶e̶ ̶y̶o̶u̶ ̶t̶h̶e̶ ̶o̶n̶e̶ ̶m̶y̶ ̶s̶o̶u̶l̶ ̶h̶a̶s̶ ̶b̶e̶e̶n̶ ̶s̶e̶a̶r̶c̶h̶i̶n̶g̶ ̶f̶o̶r̶?̶

̶D̶o̶ ̶y̶o̶u̶ ̶l̶i̶k̶e̶ ̶l̶o̶n̶g̶ ̶w̶a̶l̶k̶s̶ ̶o̶n̶ ̶t̶h̶e̶ ̶b̶e̶a̶c̶h̶?̶

̶H̶e̶y̶,̶ ̶c̶h̶e̶c̶k̶ ̶o̶u̶t̶ ̶m̶y̶ ̶m̶u̶s̶c̶l̶e̶s̶!̶

Hi.

My name is Acuity.

I'm an online scheduling tech company based in New York City. It's cold here this time of year, so I drink a lot of hot chocolate. I hope this doesn't lead to a spare tire around my calendar.

While I don't usually do this sort of thing, I figured it was time to "put myself out there" and see if, just maybe, the right person might be reading on the other side of the screen.

Where to begin? Well, for starters, I help small, medium and very large businesses keep their schedules organized. It's a great gig, and I like when people tell me how much they love me. Though I am always sad when, at the end of the day, they abandon me (my log-out button is my least favorite physical feature) and go on to do things they tell me humans do, like go to happy hour and play with these things called "the kids."

My dad, Gavin, is great. He built me from scratch almost a decade ago (which means I'm almost going into the double digits!). They tell me he's a wonderful boss to work for, and that's where you come in.

We need another human to come work with us, in order to help even MORE humans. (You guys are everywhere.)

You see, while I'm very useful to your kind (especially what you refer to as "business owners"), sometimes people can be confused by my buttons, bells and whistles. I love to whistle.

So, my dad decided to get together some other smart humans to help out. Before long, though, there was so much to do! Humans are very limited in their processing capacity, you know. So my dad hired some more humans. And then some more. Because apparently I am growing at the - how do you call it? speed of light? - so while my dad is very happy, it also means we need even more hands.

Not just any old hands, of course. And not just any old human. We're looking for a very special human--one who loves to dig in, solve problems, be on a team, laugh together, hustle together, and want a long term relationship with me. (Sorry my dad taught me early on that one night stands are bad.)

And guess what? The best part is that you don't even need to live where I do, in New York City. Cool, right? My sister, the internet, has made life quite convenient for your race. I'm very proud of her.

Well, that's enough about me. I talk too much, sometimes. But usually only when my sister is being a pain. We have a love/hate relationship.

Anyway, is this you? Could you be my new soul mate?
  • Human
  • Loves to talk to other humans
  • Loves to help other humans
  • Loves to write emails to other humans
  • Loves to live chat with other humans (this is getting to be a real mouthful)
  • Excited about working remotely 
  • Thinks tech is cool and spends free moments in between bathroom breaks and during the latest episode of Arrested Development brainstorming ways to make me, Acuity, even cooler
  • Considers themselves a "self-starting maniac who would get it done even when nobody was looking over their shoulder and even if their significant other begged them to give up everything and go on a free trip to Aruba." Okay, just kidding about that last part. We just like self-starters. And if your significant other is giving away free trips to Aruba, she should probably come work here, too.
  • Likes the idea of having 100% of their medical / dental / vision premiums covered (white teeth, mmhmmmmmm)
  • Gets jazzed when they see the term "401K," and even more jazzed when they read "with 3% of your salary contributed whether you want the money or not" (retirement, mmhmmmmm)
  • Loves to learn, because when you work here, you also get an annual $5,000 credit toward continuing education (education, mmhmmmmm)
  • Would play a great detective, à la Dick Tracey, digging to the root of other humans' problems and trying to help them crack the case (even if the case is just "I forgot my password")
  • Can write clearly, AKA doesn't typically communicate in ancient Sanskrit. This is important.
  • Bonus tiara and sash (or gold medal for the dudes) if you understand basic CSS/HTML/Javascript, have experience creating videos and screencasts (APPROPRIATE videos and screencasts, you silly human), have worked in Wordpress, Squarespace, Wix or other website creation tools. (My Space doesn't count unless you worked at My Space, or really like the movie Space Balls.)
  • Oh, and the most important part! The salary range for the right human is USD $45,000 - $65,000, depending on experience and skills. Told you my dad was a great guy!
Do you think you might be THE ONE?
Now accepting love letters. We'll let you decide what to write!

To apply: https://acuity-scheduling.workable.com/jobs/417309

2017-01-29FlexibleRemote

Qwilr

Customer Support Lead (North America Or Australia)


Qwilr


support

non tech

support

non tech

2mo

Apply


Hey! Hola ! Hello! 

We are looking for an awesome human to help Qwilr become truly excellent at customer support. We need someone who isn't afraid to get their hands dirty, but who is also comfortable building out a team, processes, best practices and can be a leader in our company.

For this remote role we are looking for someone based in Australia (where the founders are based) or in North America (where most of our customers are based). If you are based elsewhere, but are interested, feel free to get in touch - but we likely aren't hiring just yet. 

If this sounds like you - please read on for more! 

Docs for the web.

At Qwilr, we’re bringing the power of the web to documents. Think documents that can utilize the best of the web: functional, beautiful, interactive, secure, connected to a multitude of APIs and have deep analytics. We want to help the world to move from the horrors of the 1980s “paper” paradigm of documents i.e. Word, Powerpoint & PDF to the web – because the web can do so much more.

We have the best product in the market, customers from over 50 countries, and are well funded by some excellent investors. We’re beginning to grow like crazy. So we need a talented Customer Support Lead to join our team to ensure our customers keep getting the most out of Qwilr.

At Qwilr you will develop creative and innovative solutions to novel problems amongst accomplished, interesting and fun peers. We are a small, growing team and you will have a significant impact on the development of our product & our business.

Our Customer Support Team: 

  • Deliver awesome, personal & useful support to our customers, helping them resolve issues and use Qwilr to create the best documents possible.
  • Work with our team (including our founders) to make sure that our customers’ voices are being heard in every business decision we make. 
  • Troubleshoot and log bugs to help our engineers prioritize fixes and product enhancements to keep our customers happy.
  • Create new knowledge base articles and other resources to ensure our documentation is accurate and useful. 
  • Sweat the little details with our customers - but are also comfortable looking at the big picture and understanding our business as a whole. 

You'll be great for this role, if you: 

  • Have built &/or lead a Customer Support Team for an excellent Tech company (big or small). We would expect at least two years experience in this type of role, but more would be great. 
  • Have experience working remotely and being super-productive with minimal supervision (obviously doesn't apply to Sydney based candidates). 
  • Are a kind, upbeat person with superhuman levels of EQ, who can make a frustrated customer smile, even from behind a computer. 
  • Are a creative and resourceful problem solver - who gets joy out of going the extra mile for a customer even if that isn't explicitly part of the job. 
  • Love software and are comfortable using a range of tools like Qwilr, Slack, Asana, Skype, Intercom, Zendesk, KissMetrics, Stripe and Google Apps. 
  • Can talk like a human, even when things get technical. You need to have excellent English writing and speaking skills. 
  • Are comfortable working with colleagues in Product, Engineering, Design, Marketing & Sales. 

BONUS POINTS: 
(Not essential - just kinda neat)

  • Experience with HTML, CSS & JS (especially CSS).
  • Have worked for a SaaS company (so you're ok with MRR, Churn, LTV, NPS, etc). 
  • Have used Qwilr for some (or all!) of your application.
  • Skills with Video &/or GIF creation.
  • Fluency in languages other than English.

A Little More About Us.

Work & Life Ethos.

While we get great joy from helping our customers, creating an excellent product & building an awesome business, we also know that there is more to life than Qwilr! 

We have multiple team retreats each year, financially support further education, cover the costs of any relevant books you want to read, and we firmly believe in flexibility & work/life balance - holidays, weekends & nights are important! 

Oh, and we have competitive salary & benefits too! 

Product Ethos.

We're a company that prides itself on marrying engineering with design.

Team.

Our team has a big design focus, with some serious engineering & business chops too (with backgrounds at Microsoft, Google, Harvard, Dropbox and more). If you believe that the best way to learn is to be surrounded by excellence, we have the place for you!

Founders.

Qwilr was founded by Dylan (engineer, designer and all-round creative human) and Mark (ex-Googler, business & sales guru). You will work with both of us! 

To apply: Does this sound like somewhere you could do your best work? THEN APPLY!To apply for this role send a brief CV and a short, but thoughtful cover letter to careers@qwilr.com. Please explain why you're a great fit for this role, why you're interested in working for Qwilr, and what feature you think our customers would love us to build next. Qwilr heartily supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, sexual orientation, marital status, physical or mental disability.

2017-01-27FlexibleRemote

Sonatype

Senior Technical Support Specialist


Sonatype


support

senior

support

senior

2mo

Apply

The Senior Technical Support Specialist will be responsible for providing in-depth technical support for our Western US and Asia Pacific region.

2017-01-26FlexibleRemote

Focallocal

Hack Homelessness Happiness Weekend On The 4th 5th


Focallocal


Meteor JS

support

Meteor JS

support

Worldwide2mo

Apply

Facebook event link

Location:

2017-01-26FlexibleRemote

AgencyAnalytics

Customer Success Manager (EN/ES Preferred)


AgencyAnalytics


exec

support

exec

support

2mo

Apply

We at AgencyAnalytics are looking for our next *star* customer success manager. We are a self funded company that has experienced tremendous success and growth. You'll be joining a small team where sharing your ideas is encouraged and may be implemented in a matter of days. 
2017-01-23FlexibleRemote

Conversio

Customer Success Manager


Conversio


exec

support

exec

support

2mo

Apply

The Company

We are Conversio and we've built an all-in-one marketing dashboard for Ecommerce stores. We have a huge passion for small business and are building products to help them grow.
We’re looking for a passionate Customer Success Manager to join our growing team.

The Responsibilities

You will be responsible for helping Conversio customers feel like superheroes, because they're successfully using our awesome products.

This includes but is not limited to:

  • Answering any incoming support e-mails and triaging issues to the product team when needed.
  • Help Conversio customers implement our tools.
  • Engage with users to help them use Conversio optimally (including upselling users to paid plans).
  • Craft content that educates customers and empowers them to be better store owners / marketers.
  • Interview customers & create customer success case studies.
  • Build a community of store owners and marketers around Conversio.

The Requirements

The primary skill required for this position is superb communication along with compassion for others. It's also definitely a benefit if you're an early adopter and know your way around web apps.

Basic experience and knowledge of the following are also preferred:

  • HTML / CSS
  • Ecommerce platforms (Shopify / WooCommerce / Bigcommerce)
  • Github

We Expect That:

  • You have prior experience in Customer Success Management or equivalent history of increasing customer satisfaction, adoption, and retention.
  • You're obsessed about helping other people.
  • You have a passion for the eCommerce space and building products and solutions that drive incredible value for other businesses.
  • You enjoy working within a team without compromising your own initiative and intuition.
  • You take action and pay attention to detail.
  • You have superior communication skills.

How We Work:

  • Conversio is a UK corporation.
  • The team is completely distributed and all team members work remotely.
  • We believe that "bums in seats" is a bad indication of productivity and instead trust in our team members to apply self-discipline to do great work consistently.
  • We work in the most flexible way possible and have a "no holiday" policy (i.e. you take a break whenever you need it to recharge and fuel the next phase of great work).

Remuneration:

  • Salary is market-related an open for discussion / negotiation.
  • Equity is also an option.

More about the Conversio team:

Conversio is a group of people with a goal. That goal is to take over the world (by creating value and utilising wasted opportunities).

Our journey started with a spark; an idea that pulled together a small team of unique misfits. This team started with a blank page and have created a platform that is being used by more than 15 000 stores to generate more than $50m in additional revenue. This is not the end of this glorious story, in fact it’s just the beginning.

To apply: Please complete the application form here: https://getconversio.recruiterbox.com/jobs/fk0mjdi.

2017-01-20FlexibleRemote

SUCCESS Agency

Technical Support Specialist


SUCCESS Agency


support

support

2mo

Apply

The technical support specialist is active in the Marketing Department, Web Design Department, and Support Department and coordinates with clients and internal team members to complete recurring and one-time tasks that require technical expertise.
2017-01-19FlexibleRemote

GitLab

(Technical) Support Lead


GitLab


support

support

2mo

Apply

GitLab is a fully distributed organization - meaning all of our jobs are entirely remote! If this role isn't for you, please check out the rest of our open positions at about.gitlab.com/jobs. 
2017-01-19FlexibleRemote

Hotjar

Customer Success Manager (Europe / East Coast US)


Hotjar


exec

support

exec

support

2mo

Apply

Note: Although this is a remote position we are seeking candidates in the following timezones: Europe or US EST, UTC-5 to UTC+4 
2017-01-17FlexibleRemote

ReCharge

Technical Customer Support (SAAS Payments Platform)


ReCharge


saas

support

saas

support

2mo

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.
2017-01-12FlexibleRemote

Dapulse

Customer Success Manager


Dapulse


support

exec

support

exec

3mo

Apply

Do you lie awake at night thinking about how to give clients the best customer experience in the universe? Do you toss and turn wondering if that client will upgrade his plan with us after that awesome call?

We hope not – get some sleep :)

Do you count sheep? (Ok, that was a trick question, who doesn’t?)

But if you think about these things during productive waking hours then we might have just the opportunity for you. dapulse is hiring another superstar Customer Success Manager and you just might be the hero we need!

Traits of our superhero include:

  • Ability to make small talk with just about anyone
  • Loves engaging with people over the phone, email and demos
  • Great attention to detail
  • Excited to help our clients succeed
  • Superb work ethic

    Responsibilities of our superhero include:

  • Teaching new and existing clients how to use our platform
  • Answering customers concerns by voice or over email
  • Making the customer happy no matter what it takes
  • Working with several systems (financial, bookings, etc.)
  • And much more…

    Expectations of our superhero include:

  • Prior customer service experience (or equivalent)
  • Prior start-up or corporate experience
  • Technical background is an advantage
  • Self-managing

    The USA Customer Success Manager hours are as follows:

  • Monday-Friday 11am – 8pm EST
  • Hours are somewhat flexible
  • 40-hour week
  • Evening hours may apply
  • Looking for American candidates in any USA time zone

    Annual Salary Expectation: $35,000-$50,000
2017-01-12FlexibleRemote

Dapulse

Customer Success Manager At Dapulse


Dapulse


exec

support

exec

support

3mo

Apply

Do youlie awake at night thinking about how to give clients the best customerexperience in the universe? Do you toss and turn wondering if that client willupgrade his plan with us after that awesome call?
2017-01-11FlexibleRemote

Farmerswife-Sl

Project Manager Technical Support USA


Farmerswife-Sl


support

exec

support

exec

3mo

Apply

We are looking for a multi faceted team player, someone who can bridge the gap we are missing technically, but also be a valuable Project Manager. This is a full time position in a software implementation and client support role.

  • Your primary role will be technical Support work, client calls, emails and visits to help problem-solve and guide clients through to resolution of query.
  • Software demonstrations at tradeshows as well as onsite and online demos of our software to potential new clients (mostly in the US/Canada)
  • Work directly with clients to scope, design and develop integration solutions from farmerswife to third party software that our clients are already have implemented.
  • Client Training ; on and offsite, including pre-training database prep and build in close relation to clients workflow.
  • Internal Tasks; improving documentation and internal processes, both in written and shortform video.

    About you

    You love challenges and learning new things and always strive to be better at what you do. You are a great communicator and work well in a team. You are highly client services minded, have a go-get attitude and excellent communicator in written and verbal English. You are able to keep many balls in the air, have an ‘early adopter’ attitude to new software, quick to understand our client’s needs and have creative problem solving skills. Spanish as a second language would be really advantageous.

    Skills & Requirements

    Must-haves

  • Knowledge of Production and/or Post Production workflows.
  • Experience with scheduling software in general is a plus.
  • Experience with designing, implementing and testing integrations to third party financial systems we work with for example: QuickBooks, Oracle and SAP and working knowledge of API’s, Web Services like REST protocol, scripts/script languages, MySql and XML would be a huge bonus.
  • Excellent knowledge of Mac, iOS and PC platforms will be required and it would be great if you had knowledge or expertise in AWS EC2 administration.

    Nice-to-haves

  • Experience with farmerswife software preferred.
  • Spanish as a second language would be really advantageous.
  • Experience working with remote teams
  • Experience in automated testing
  • Experience with Git or other version control systems
  • Understand software development concepts and basic system administration
  • Passionate about documentation and setting up workflows for developers
  • Experience in OSX native applications and iOS app testing

    What we offer

    The chance to join a fantastic worldwide team of colleagues, a flexible work schedule, varied tasks and a generous package with many public holidays + vacation days.

    About us

    farmerswife was started in 1999 by Mads Linden co-founder of Chimney Pot Post Production in Sweden. Mads original problem was that there was not an efficient software on the market to solve their resource management needs so the decision was made to start the creation of what has become farmerswife today.

    farmerswife is a software company providing scheduling and facility management software to the Media Industry. HQ is based in Mallorca with offices in London, Stockholm, Copenhagen, Denver, Santa Monica, Nürnberg and Melbourne. We’re a growing, very committed, multi-national bunch of people and we’re looking for a person who will fit in with our hardworking, fun (and wine) loving culture.
2017-01-09FlexibleRemote

Intellum

Technical Support Specialist


Intellum


support

support

3mo

Apply

Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our growing team.  The scope of this role is to help the users of our tools reach their highest potential by educating them about our products, industry standards, and best practices.  To be successful, you must be an excellent communicator, a creative and critical thinker, a master of organization, and a passionate learner.  Most importantly, you need to love helping people!

We are in the process of expanding our team to support our growing list of global clients.  Our headquarters is located in the Eastern US, and this position will expand the hours that our support services are available.  The ideal candidate for this position would be geographically located in an area that enables them to work what would be night time hours in Atlanta, GA.

Responsibilities

  • Answer support tickets in a timely manner
  • Coordinate issues with other shift(s) or Account Strategists as appropriate to ensure timely resolution
  • Build relationships with our clients and promote Intellum’s culture through the ticketing process
  • Support the Client Success team as needed

Skills & Requirements

  • 1+ years in a technical help desk role
  • SaaS software support experience preferred
  • Zendesk experience preferred
  • Experience with learning software a plus
  • Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
  • Excellent organizational & time management skills
  • Active learner who will hold him/herself accountable for his/her own job performance
  • Naturally positive and open-minded; able to view the world from more than one perspective
  • Creative thinker
  • Flawless written and verbal communication skills in English

About Intellum

Intellum is an Atlanta-based company located inside the Perimeter, with a development team distributed around the world. We strive to hire the best, regardless of location. Our clients include organizations such as Google, NASCAR, AT&T, and Facebook. We are a company of doers and creators. We are not a sales and marketing machine. We believe that enterprise software should help our clients use technology to reach their highest potential and that it should be every bit as enjoyable, powerful and user-friendly as the consumer applications that we use everyday.

Our main product (Exceed LMS) is built with Rails and processes millions of student enrollments annually in over 11,000 cities and 65 countries. We have been pushing the boundaries of Rails for years now. Our other product, Tribe Social, is built on top of MongoDB and node.js.

We maintain a startup feel at our company despite being in business for more than 15 years. We’ve been featured on the 37signals blog where you can learn more about our history.

To apply: Please visit Workable to apply and upload resume at the following link: https://intellum-inc.workable.com/jobs/406900

2017-01-09FlexibleRemote

Findify

Frontend Developer Customer Success Engineer


Findify


dev

design

support

engineer

dev

design

support

engineer

3mo

Apply

We’re looking for a Mid / Senior Frontend Developer, with great communication skills and a passion to help customers. If you’re always on top of the latest technologies, have a keen eye for design and you love helping customers make the best of the product you’ve built - read along! :)

Our tech stack:

We always strive to use the most suitable tool for the job, so our stack is constantly evolving. We write our frontend code in Typescript using ES6 modules. Our main stack is built using React with Redux, and vanilla Javascript. We have several applications that are yet to build so you'll have the opportunity to choose the technology that will best fit each project.
We’re not afraid to challenge our choices, we love open source and above all, we’re a product driven company so technology is at the core of everything we do. You can check out our full stack on StackShare (http://stackshare.io/findify)

Our development culture:

We are a small team that moves fast and iterates. We do weekly sprints, code reviews, testing, and once your code is submitted it gets pushed to production through our continuous deployment infrastructure (using Jenkins). We put a lot of emphasis on code style, cleanliness and robustness. You will get to work with a dedicated UX designer, and amazing engineers specializing in machine learning and distributed systems.

What you can expect from us:
As an early engineer in a small team, you’ll have the opportunity to make a real impact on the product, company vision and culture. You will get to work with the latest technologies out there, without being bound to any legacy. Have the opportunity to solve real-life problems using machine learning. We will never limit your creativity, never shut down ideas before testing them with customers and we will never be boring! it's going to be an exciting ride!

Compensation:

Your annual compensation will be between 20,000 and 36,000 EUR pre-tax ( about $22,500 - $40,000), based on your experience and qualifications, plus equity.

If this sounds like a company you’d love be a part of building, and you’ve got the skill set, we’d love to hear from you!

What we're looking for:

The most important thing we are looking for in a candidate is proven passion for programming and problem solving: a Github/Stackoverflow account, an interesting project you can share, or a blog you write will go a long way.
We are a distributed team, so you can work from anywhere you want, as long as it's 2 hours +/- from GMT+2. (The timezone is an important requirement for us at this stage)
It’s really important to us that you have the ability to adapt to the company’s work processes using the agile-scrum methodology, and using tools such as Jira and Slack. Not only because of our remote working culture, but even more so because of this, you need to be really awesome at communicating, and to be organized and self-driven.
Oh, and you need to want to have fun.

The ideal candidate will:

  • Have solid experience with HTML5, CSS3, SASS, React and Redux
  • Have strong Typescript and ES6 skills, and able to deliver Interface based design
  • Think with responsive design
  • Have an eye for good design
  • Be proficient with modern frontend build tools and the ability to create build processes
  • Understand the core principles of functional programming and immutable state handling (and can write a .reduce function without stackOverflow :D)
  • Be good at explaining complex technological topics - for sharing knowledge within the team and being able to provide advanced support to our top merchants
  • Work with Git

    Beyond the basics (what would really impress us):

  • Experience with functional programming.
  • Experience with full-stack development (Express, child process management, fs)
  • Experience with AWS management
2017-01-09FlexibleRemote

Hotjar

Hotjar Hero Engineer


Hotjar


support

engineer

support

engineer

3mo

Apply

Note: Although this position is fully remote, it is for candidates living in the EST timezone, UTC-5

The Hotjar Hero team supports thousands of users and customers in over 180 countries by providing world class service, documentation, and training. The Hero team also works closely with our product teams to help prioritize and define changes to Hotjar to continuously improve the overall user experience.

We are looking for extremely organized and self driven Hotjar Hero Engineer to work in a remote role with a fast growing startup.

All new Heroes receive extensive technical, product, and marketing training – as well as a yearly budget for additional training and self development. With this knowledge you will help our users set up and use Hotjar features to improve the experience and performance of their sites and apps. This is a great opportunity to develop your career by learning new skills and joining a fast-growing startup.



About You

Detail is key. Troubleshooting an issue isn’t always straightforward. Since our tool can get pretty technical, obsessing over detail really helps. If you can’t solve it, that’s ok - just provide enough details to help the engineers as they investigate further.

Empathy for the win. Our users come from a wide range of backgrounds and have a wide range of technical ability. Hotjar Hero Engineers need to be able to put themselves in the users’ shoes to help them resolve any questions while at the same time empowering users with knowledge.

Independent mindset. As a remote team, autonomy and self-motivation is necessary. One of our core values is Honesty. We don’t use apps to measure whether or not you're working, we simply trust you. Are you up to the challenge?

Learning is growing. Hotjar is always adding new capabilities and improving the way our tool works. This means Hotjar Hero Engineers are always learning. Plus, it doesn’t stop there - everyone at Hotjar aims to learn 1% each day (machine learning, anyone?).

Go Team! Though we are spread across the world, our team is always in contact. We hold daily scrums, weekly planning, and company wide demos. We need to be prepared to step up if a team member is out. Or share a new idea we have for how to make the team or the company better. Being a team player is vital to the role of Hero Engineer.




What Hotjar Hero Engineers do...

  • Creating 'WOW' moments by promptly replying and communicating with users on our support channels.
  • Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users' sites – which use a myriad of different technologies.
  • Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.
  • Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.
  • Representing Hotjar users within the company – to further their needs and help generate




    Requirements


    Must have:

  • Very strong English communication skills – both written and spoken. If you are fluent in other languages, tell us! German, French, Spanish and Japanese will be considered as assets.
  • Familiarity with the basics of HTML, CSS, Javascript, and using browser developer tools.
  • Ability to effectively communicate complex concepts that empowers our users without making them feel small.
  • Be able to work independently - accountable for your own actions and able to act with both urgency and integrity
  • Experience working in technical support roles and teams, Agile experience a plus.
  • Desire and drive to always be learning.
  • Ability to work independently and within a team towards both personal and shared work goals
  • Passion for talking to users all day, every day.
  • Strong Javascript and angularJS knowledge.
  • Proficient in any one of the following: Python, PostgreSQL, Mercurial, Redis, Memcached, Lua, Nginx.
  • Previous experience in a troubleshooting environment and be a great problem solver.


    Nice to have:

  • Experience working in technical support roles and teams.
  • Experience in codifying and maintaining customer support processes.
  • Experience working remotely.
2017-01-06FlexibleRemote

Customer.io

Technical Support Engineer


Customer.io


support

engineer

support

engineer

3mo

Apply

Hello, future addition to Customer.io! We’re looking forward to getting to know you better, but you probably want to know what you’re getting yourself into. You can check out our careers page, or read on.
2017-01-06FlexibleRemote

Platform.sh

Customer Success Engineer Americas


Platform.sh


support

engineer

support

engineer

3mo

Apply

Note: we are seeking someone in North or South America. The position is remote insofar as work-from-home is expected, but you need to be in the right continents. Thanks!

Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.

2017-01-06FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

3mo

Apply

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront.
2017-01-05FlexibleRemote

Groove

Customer Support Agent


Groove


support

non tech

support

non tech

3mo

Apply

At some companies, customer support is a cost center.

A necessary evil that they’re forced to pay for to keep their customers from leaving.

Where support agents are a commodity, evaluated on their ability to save the business money.

Groove isn’t one of those companies.

Support is the lifeblood of our business. We exist to make our customers happy and successful. To deliver support that’s so good that our customers can’t help but tell their friends.

To do that, we’re adding to our team of the best damn customer support agents on the planet.

Does that sound like you?

If so, then we want you to join our team.

Here’s what you’ll accomplish at Groove:

  • Deliver awesome, personal support to our 6,000+ customers, helping them resolve issues and use Groove to deliver better support to their own customers.
  • Work with our team to make sure that our customers’ voices are being heard in every business decision we make
  • Give demos to prospects and customers to help them better understand and use Groove.
  • Troubleshoot and log bugs to help our developers prioritize fixes and product enhancements to keep our customers happy.
  • Create new knowledge base articles and canned replies to keep our documentation up to date.

Here are some things that describe you:

  • You’re a kind, upbeat person with superhuman levels of empathy, who can make a customer smile, even from behind a computer. 
  • Our core values -- these aren’t just words that we put on a wall, these are the cornerstone of how we run our business -- resonate with you and align with what makes you tick.
  • You’re tech savvy and totally comfortable using different software, including:
               -Groove to manage support requests 
               -Slack, Trello and Zoom to work closely with our remote team.
               -Skype or Join.me to train our customers with screencasts and webinars.
  • You have experience working remotely and being super-productive with minimal supervision.
  • You’re comfortable working on a small, agile startup team that’s continuously evolving.
  • You’re a problem solver and enjoy figuring things out on your own.
  • You’re a strong, concise writer that can explain things clearly to customers.
  • You’ve read our Journey to 500K and Customer Support blogs, so you know what kind of company we are and how we think about growth and support.

Here’s what we can offer:

In addition to competitive salary, you’ll:

  • Work from literally anywhere you want, as long as it has an internet connection.
  • Enjoy a real 40-hour work week with plenty of paid vacation (we want you happy and healthy for the long haul, and we avoid burnout)
  • Work daily with a super close-knit team of smart, like-minded individuals who believe in making things simple for our customers, and having fun doing it (we end every team meeting with a random Urban Dictionary word; don’t tell HR)
  • Be challenged to get better and grow every single day (and we’ll hold you to it with quarterly goals). We’re growing fast, and we want you to grow with us.

Does this sound like a job you’d love?

Email us and let us know:

  • Why you’re a great fit for the role
  • Why you want to work at Groove rather than another company
  • What would your reply be to a customer who emails about a bug that is only affecting their account, and we don't have the developer resources to fix it right now?

To apply: Email us at support@groovehq.com with the answers to the questions above.

2017-01-04FlexibleRemote

Platform.sh

Customer Success Engineer Australia


Platform.sh


support

engineer

support

engineer

3mo

Apply

Note: we are seeking someone inside Australia. The position is remote insofar as work-from-home is expected, but you need to be in the country. Thanks!

Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.

2017-01-03FlexibleRemote

Recruiterbox

Customer Happiness Representative


Recruiterbox


support

non tech

support

non tech

3mo

Apply

The Company
Recruiterbox allows companies to centralize their hiring process in one convenient software. We are rapidly growing and are already used by 2000+ companies across the globe including LonelyPlanet, BookMyShow, and the US Government.

The Role
Here at Recruiterbox we are in love with listening to our customers. Almost every change we make in our system is a direct result of a suggestion by one of our customers.  
As a Customer Happiness Representative you are at the crux of this communication. In this role you will be licensed, equipped and expected to WOW our customers daily.  The honest truth - our customers really love Recruiterbox and our support team, and we take our role very seriously.

This means:
  • You are our customer’s voice to the product team
  • You are the liaison between what our customers think, and our entire company
  • You are the face of Recruiterbox

On a typical day you will:
  • Talk to prospects and customers over email and chat, to resolve their product questions
  • Respond caringly, accurately, and quickly to every single customer request
  • Create WOW moments for our customers
  • Pair with our technical and product teams to resolve issues and give customer feedback
  • Ensure all pending queries and issues are resolved in a timely manner
  • Take ownership.  Oversight isn’t our thing.  We’ll give you the base and you’re expected to excel from there

You’re best for this role if:
  • Talking to people and helping them solve their problems makes you happy
  • Every interaction you have with others is filled with patience and empathy
  • You can talk like a human, even when things get technical.  You are a human, and you’ll be writing to humans.  We expect skilled and eloquent English writing and speaking skills
  • You are responsible, organized and prompt.  You do what you say you will do, without being reminded
  • You have a true desire to be the best part of our customer’s day
  • Canned and automated responses make your skin crawl
  • You are open to change - we’re growing fast, and your role will evolve as we do

The Benefits:
  • Work with a passionate team, growing a global customer base
  • Work for a company who sees Customer Support as a key voice in product decisions
  • Competitive Market Salary
  • Work remotely from anywhere you'd like (US residents only)
  • Hours will be based around US Eastern or Central time workday

Ready to sit at the Adult Table?  Your move.

To apply: https://recruiterbox.recruiterbox.com/jobs/fk0mmwx?cjb_hash=O_kTGZ15

2016-12-29FlexibleRemote

Help Scout

Customer Success Manager


Help Scout


exec

support

exec

support

3mo

Apply

Your impact 
As a Customer Success Manager, you'll push the business forward by building relationships with prospective Help Scout customers. You aren't selling so much as you are becoming a trusted advisor, a partner that will work with people to find the best product fit. 

About the Role
  • As a member of the Growth Team (traditionally Marketing and Sales), you’ll help people evaluate Help Scout for their business. This will likely be a mix of people in an active trial, or on our free plan.
  • You’ll work to better qualify the thousands of inbound leads we get each month, leveraging creative approaches to email marketing, marketing automation, and one-on-one conversations. Your goal will be to help self-directed customers find their own way and help larger or more complex customers find the right person to talk to.
  • Your job doesn’t really end when the deal closes. You may find yourself training new customers in their first 45 days, or working with long-term customers to make sure they have what they need.
  • We’re hiring you to own this part of the customer experience, to take in all the perspectives you can, and then build a plan. We have years of historical data and many hypotheses to experiment with.
  • You’ll experiment with, measure and document strategies that help us increase revenue cycle effectiveness and be a critical part of improving our revenue playbook.
  • We believe nurturing current and potential customers is a team sport, which is why this role is paid a full salary based on your experience and what you would make as an inside sales rep “on plan” in another company. We have no plans for commission plans or quota targets.

Who you'll work with
  • Tim Thyne, Head of Customer Development- Tim’s spent the past year building and adapting our approach to driving revenue and building relationships with customers, with an approach that fits our values and reputation in the market.
  • Suneet Bhatt, Chief Growth Officer - Suneet’s been here since July and has been a partner to Tim in building out Customer Development at Help Scout; Suneet also manages our Content Team, Marketing Analytics, and Product Marketing.
  • Nadia Basil, Head of Product Marketing - Nadia runs Product Marketing at Help Scout and will be a go to resource and partner to you as you find and create content that will be most relevant to our customers and potential customers.

About you
  • You have a history of digging into challenges and opportunities first-hand to understand what’s going on, and then get jazzed about codifying what you’ve learned so (elements of it) can be automated and scaled.
  • You’ve operated in and around the traditional handoff between Marketing and Sales (Demand Generation, Inside Sales) and are excited to bring those two disciplines even more tightly together.
  • You can easily lose track of time geeking out with Marketing Automation (HubSpot) and Sales Automation (Salesforce) tools. Mastering this stuff can be challenging but you love it.
  • This role is exciting because you love helping people win! It energizes you to work alongside people to help them grow their business.
  • You’re curious and have a history of learning new things quickly. Your curiosity is well-suited to this part of the customer experience because you are great at listening to customers and working with them to solve business challenges.
  • You maintain a healthy disrespect for the way things are traditionally done in Enterprise/SaaS sales. You look to do things differently in order to better align motivations between teammates and customers.

About us
  • Help Scout is a remote team with employees in eleven countries (eight people in the Boston office). We optimize for excellence over geography and overcome remote challenges through transparency, trust, chat and video conferencing.
  • We’re a customer-driven company and always will be. Everything follows the customer experience, no exceptions.
  • Our company is growing and has aspirations of helping millions of people around the world. Accomplishing our goals will present countless challenges and require you to excel in every aspect of the position. It’s hard work, but the people we’re looking for love exploring and solving hard problems.
  • This is not the typical startup “rocket ship.” We’ll never compromise customers or the experience in favor of growth. Our purpose is to build a profitable company that small businesses love and sustain it. We optimize your career at Help Scout for the long term as well, so keeping a healthy work/life balance is an important priority.
  • We value diversity at Help Scout and welcome all applicants regardless of actual or perceived race, color, ethnicity, sexual identity, gender identity, gender expression, economic status, ability, disability, religious beliefs or disbeliefs, national origin, age, military service eligibility, veteran status, marital status, parental status, or caregiver status.

Benefits
  • Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
  • Work anywhere - Work from our office in Boston or anywhere else, provided you have 4 hours of overlap with the team. We’ll even buy your home office furniture or help you pay for a co-working space.
  • Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Harvard Pilgrim HMO or PPO policies.
  • Long-term/Short-term Disability Insurance & Life Insurance - we cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider.
  • International Benefit Stipend - If you’re based outside the US, you’ll receive a monthly stipend that goes towards covering medical insurance, long and short-term disability, and accountant costs.
  • Flexible vacation - Take time off when you need it, we trust you.
  • Paid parental leave, including adoption - 12 weeks if you have or adopt a baby, 4 weeks if your partner has a baby.
  • 401k with 1% match- 1% Retirement Plan matching for both US and International Employees
  • Personal development stipend - Up to $1,800 per year to improve your craft
  • Great tools - Each employee receives a Mac laptop and 27'' display (or equivalent). We’ll also purchase any of the software or hardware you need as well as high-end furniture to get your home office started
  • Complete transparency - Everyone has full access to business metrics and financial information about the company.

To apply: https://help-scout.workable.com/jobs/400795

2016-12-23FlexibleRemote

Secret Benefits

Customer Support & Profile Moderation


Secret Benefits


support

non tech

support

non tech

3mo

Apply

There are no benefits and the pay won’t go far in New York or San Fran. The work may be tedious with dating profile reviews and often answering similar support questions. At times you will lose faith in humanity and wonder how the asker gets by each day. If you need your social life packaged in a meal-deal with your work, prepare to be underwhelmed. No one will look over your shoulder to ensure the work gets done.
2016-12-20FlexibleRemote

Goshipages

Customer Support Manager


Goshipages


support

exec

support

exec

3mo

Apply

Goshipages is looking for a part-time remote Customer Support Hero to join our team.

We are a small start-up that has been helping thousands of people find housing in South Korea each year with our super simple accommodation management and search product.

We are currently investing heavily into our technology and finalizing a complete re-imagination of our entire business and will launch a shiny new product in the coming months.

Our goal is to build the business tool of choice for accommodation providers around the world. We are starting in South Korea and plan to quickly grow to the rest of Asia before taking over the entire world - We have a lot of work to do and we need you to help us get there.

----

As our customer support manager you will be the voice of the company.

  • You will be communicating with our existing and trial customers via phone and chat for customer support and lead generation
  • You will grow our leads database of potential customers and contacting leads via phone to convert them to paying customers
  • You will be maintaining our blog and social media channels in Korean and English for both our housing-managers and housing-seeker users.
  • This is a remote and part-time role, which means we are accepting applications from anywhere in the world - so long as you can be available to work Monday to Thursday 9am to 5pm South Korean time.

    We offer

  • A lot of room to learn and work on your own ideas
  • The freedom to work from anywhere in the world that you want
  • A competitive salary + commission

    About you:

    Must haves:

  • Exceptional phone manners
  • You are a sales genius and can prove it
  • Native Korean fluency
  • You're fluent in English, verbally and written
  • You are able to work during Korean working hours
  • You are able to work independently and to structure your work day on your own

    For bonus points:

  • You have good knowledge of the housing/accommodation industry in Korea
  • You have experience working remotely and can tell us about it
  • You also speak other languages - Mandarin or Japanese would be a plus!
2016-12-19FlexibleRemote

BoldLeads

Customer Success Champion


BoldLeads


support

non tech

support

non tech

3mo

Apply

BoldLeads is changing the way Real Estate Agents are doing business. Our lead generation software program is the fastest-growing system in North America, and we are looking for a Customer Success Champion who is serious about making the customer experience the best in the business!
2016-12-18FlexibleRemote

Hostpapa

Bilingual Customer Care Representative


Hostpapa


support

non tech

support

non tech

3mo

Apply

Located in Burlington, Ontario, HostPapa Inc. is one of Canada’s fastest growing technology companies. Our goal is to provide our customers with the web hosting solutions they need to achieve success, while maintaining our reputation for reliability, security and award-winning customer service.

An innovative, dynamic, and fast-paced environment awaits you as you will handle a large volume of customer support calls and emails regarding related account and technical support issues.

We are seeking Bilingual Customer Care Representatives, English/French and English/German.

Responsibilities:

  • Provide prompt, effective and courteous first level technical support to existing and potential clients via email, phone, and live chat services
  • Input support/customer-related information into tracking software in a timely and accurate manner
  • Provide sales information including pricing, plan, and upgrade options
  • Use troubleshooting skills to assist clients with technical issues

    Requirements:

  • 1-3 years of web hosting experience
  • Demonstrated experience creating websites using various content management systems (WordPress, Joomla, Drupal, etc.)
  • Must be fluent in English, French and/or German (written and verbal)
  • Excellent email and phone etiquette, with the ability to service clients with issues and/or questions relating to web hosting services
  • Reliable, motivated, ability to multi-task, enthusiastic, and able to work independently as well as in a team environment
  • A willingness to work shifts outside of regular business hours (weekend, day, evening, and midnight shifts may be required)

    What we offer:

  • Competitive salary
  • Flexible schedule
  • Paid training and continuous learning opportunities
  • Excellent team environment
  • Possibility to work from home

    PLEASE NO PHONE CALLS OR AGENCIES
2016-12-15FlexibleRemote

CafeMedia

WordPress Support & Customer Success Manager


CafeMedia


wordpress

support

exec

wordpress

support

exec

3mo

Apply

This position can be in-office in NYC orremote work-from-home. Remote U.S. candidates are encouraged to apply.
2016-12-15FlexibleRemote

MailerLite

Customer Support Manager


MailerLite


exec

support

exec

support

3mo

Apply

We're looking for a smart, customer service focused person to help our customers with daily issues: answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will be reviewing customer accounts to make sure they comply with our anti-spam policy.
2016-12-12FlexibleRemote

BrickFTP

Holacracy-Powered BrickFTP Seeks Full-Time Japanese Speaking (Japan/Asia Timezone) Inside Sales & Customer Support Representative


BrickFTP


support

sales

full time

non tech

support

sales

full time

non tech

4mo

Apply

Do you absolutely love sales and get excited about the idea of scoring your next commission?
2016-12-09FlexibleRemote

ReCharge

Technical Customer Support


ReCharge


support

support

4mo

Apply

Only apply if you meet the following:
• Works well in fast growing chaotic environment 
• Self starter that wants to take ownership and be accountable for results.
• Extremely cares about doing the right thing by people 

ReCharge is a fast moving small team making ecommerce payments easy for everyone. Our goal is to help grow the world economy and create prosperity for all. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.

We are looking for a Customer Success Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls. 

You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You'll help to find convergence in what customers need so we build the highest value product. We get a lot of applicants, so we encourage you to do something that stands out and help us know why your the perfect fit for ReCharge. If you want to learn more about us check this link http://rechargepayments.com/about

Job Description:
• Combining technical expertise with customer service to resolve questions and issues.
• Able to communicate clearly in writing for both technical and non-technical people
• Document and build new tools to improve support flows.
• Identify patterns - recommend improvements, and filter our unimportant issues. 
• Authoring Success documentation for our customer facing Help Center. 
• Assist with successful on-boarding of new customers

Requirements:
• Schedule Sunday - Thursday
• Covering US hours (9am PST - 5 pm PST)
• Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus) 
• 2+ Years experience in a similar role at another SaaS company
• Excellent organizational and communication skills. 
• Detail oriented, to prove this make sure to add to job application headline "I am detailed oriented".
• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
• Language requirements, English fluency (written and spoken)
• Background in the software industry.

To apply: https://recharge.workable.com/jobs/205239/candidates/new

2016-12-09FlexibleRemote

Pressable

Customer Success Agent


Pressable


support

non tech

support

non tech

4mo

Apply

Pressable is looking for individuals who have experience working with WordPress and have a strong background in technical support.

Happy customers are our greatest sales force and keeping those customers happy will be your focus. Pressable is looking for someone to have a positive and meaningful impact on the customer experience. You will be their first point of contact for the good, the bad, and the ugly.

At Pressable we do not ask anyone to do something we aren’t capable or comfortable doing ourselves. You should be able to support the needs of our customers, answer the questions potential clients will have, and ask for help when you need it.

We are looking for these specific qualities:

  • Working knowledge of WordPress, HTML, and CSS.
  • Basic knowledge and experience with domain registration and email setup.
  • Ability to work independently and with little direction.
  • Strong troubleshooting and problem solving skills.
  • Excellent written and verbal communication skills. The ability to clearly communicate ideas through text based mediums is key.
  • Legal right to work in the USA.
  • Availability to work one full weekend or two weekend days per month (with compensatory weekdays off).

    Bonus if you’ve got:

  • Experience working with PHP.
  • Experience working in a command line interface.

    This person will have the following responsibilities:

  • Analyze, troubleshoot, and resolve customer reported issues.
  • Respond to help desk tickets in a clear, thorough, and timely manner.
  • Assist customers in moving websites to Pressable’s servers.
  • Identify issues with Pressable’s customer facing toolset and report them to the appropriate team(s).
  • Answer WordPress related questions and make simple recommendations to customers based on their needs.
  • Identify malware on infected websites and assist in cleanup.
  • Writing and updating knowledge base articles.

    Benefits of working at Pressable:

  • Competitive salary and benefits.
  • Generous paid leave.
  • Work from wherever you are!
2016-12-08FlexibleRemote

Geckoboard

Customer Success Champion


Geckoboard


support

non tech

support

non tech

4mo

Apply

Who we are

Geckoboard is a successful and growing 33-person B2B SaaS startup based in London (UK). Our elegant, real-time dashboards solve a difficult but valuable problem for thousands of paying subscribers, by taking the complexity out of connecting to their data and making that data simple for anyone to interpret at a glance. As a result, our customers unlock data they didn’t know they had, connect people and join up projects, and make better decisions faster.

We have a lot of exciting work ahead and are looking for curious and creative problem solvers to help develop our product and take it to even more customers.

Who you are

We’re looking for a full-time Customer Success Champion, ideally based in a country/state on PST, HST or NZDT (i.e. Pacific Coast of the US)

You’ll ensure users have a top-notch trial experience and customers are successful with Geckoboard.

You’ll become the go-to person our customers count on by combining your love of technology with your love of helping people. To your teammates you’re the customer expert ensuring our customer’s voices is always heard.

About the role

  • Total mastery of the Geckoboard product
  • Helping customers wherever they need it: email, community, chat, webinars, Facebook…
  • Writing and maintaining a living knowledge base
  • Understanding and reproducing bugs and working with product to prioritise and squash them
  • Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others

About you

You love technology and love to learn
You’re positive, upbeat and thrive on helping others in a fast and friendly way
You’re familiar with HTML and CSS, and interested in learning about other web technologies (help is at hand and we’ll support you in your learning)
You enjoy solving tricky problems
You have bucketloads of empathy and know that patience and understanding are crucial when dealing with other people
You have excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
You want to work in a successful and growing startup

If this sounds like you then get in touch. We’re more interested in what you can offer than what you’ve done!

To apply: Sign up for a free Geckoboard account at https://www.geckoboard.com/try-geckoboard/Create your own dashboard. This is your opportunity to shine and show off so go wild. Bonus points if you can include your own Dataset or add some custom CSS to the dashboard. Don’t forget to include the dashboard share link on your applicationTell us a little bit about your background and why you want to work at Geckoboard as well as your response to the following customer query “Hi, Please cancel my account” Apply with all of the above at geckoboard-gckb0402@applications.recruiterbox.com

2016-12-07FlexibleRemote

Saent

Customer Support And Community Manager


Saent


social media

exec

support

social media

exec

support

4mo

Apply

Close date: Please submit your complete application by December 12, 2016.
2016-11-28FlexibleRemote

Pixellu

Customer Support Representative (Full-Time)


Pixellu


full time

support

non tech

full time

support

non tech

4mo

Apply

ABOUT US

We are a group of 25 passionate individuals, spread across multiple locations in three different countries, serving thousands of professional photographers all around the world. Our flagship product is an album design software called SmartAlbums, which simplifies photographers' lives by drastically reducing the amount of time they have to spend designing wedding and portrait albums. 
We firmly believe that a company is only as good as its people, and we are lucky to have some of the very best people in the world! We hope you join our amazing team.

LOCATION
Anywhere! This job opening is for remote work. High-speed internet required.

JOB RESPONSIBILITIES
  • Provide accurate, efficient, and courteous service to Pixellu users through various online channels
  • Respond to user inquiries within established guidelines, standards and timeframes
  • Achieve individual performance goals as it relates to departmental objectives
  • Troubleshoot and resolve technical issues
  • Demonstrate positive working relationships with coworkers

REQUIRED SKILLS
  • Customer Service Skills - empathy/passion for helping people
  • Problem Solving Skills – ability to approach customer issues logically and take appropriate steps to meet customer’s needs.
  • Communication Skills – excellent oral and written communication skills. Strong listening skills. Must exhibit ability to clearly understand customer’s issues and compose a grammatically correct, concise, and accurate written or verbal response.
  • Computer Skills - Experience with social media. Proficiency with Mac OS and Windows/PC. Quick mastery of new technology. Typing > 50 WPM.

QUALIFICATIONS
  • High School Diploma required
  • 2 years of Customer Service/Technical Support experience preferred

COMPENSATION
Fair market salary

To apply: Apply here: https://pixellu.typeform.com/to/ydXdZG

2016-11-25FlexibleRemote

WP Site Care

Full-Time Technical Support Agent


WP Site Care


full time

support

full time

support

4mo

Apply

We’re looking to grow our support team with someone who loves to solve problems and help people.
2016-11-10FlexibleRemote

Recruiterbox

Customer Success Specialist


Recruiterbox


support

non tech

support

non tech

5mo

Apply

The Company

Recruiterbox allows companies to centralize their hiring process in one convenient software. We are rapidly growing and already used by 2,000+ companies across the globe including Lonely Planet (BBC) and US Government.

The Role

We have new success function to onboard our customers that commit to our annual PRO plan. We are looking for an experience success specialist to be the customer's guide - educate them on how to get the most out of Recruiterbox to optimize their hiring results, and also to be the customer's champion and raise their concerns to our product and sales team. Some of the activities include: 

- Product Onboarding: Provide screen share onboarding to teams. Share best practices and help customize Recruiterbox to fit the customer's needs.
- Ongoing training: Customers will need your help from time to time to train new team members on existing and new features.
- Quaterly check-ins: You will be working on tools such as Totango to track customer engagement with Recruiterbox and respond accordingly in your quaterly health checks. 
-  As far as the customer is concerned, you are Recruiterbox's voice and face.

The Requirements

- Patience and empathy
- Skilled and eloquent in writing and presenting
- Experience with success software such as Totango
- Enjoy talking to people and help solve their problems
- Basic understanding of recruiting processes 
- Based in the US. 

The Benefits

- Sole point of contact to hundreds of global customers. 
- Work with a passionate team, growing a global customer base
- Competitive Market Salary
- Work remotely anywhere in the United States (PST hours)

To apply: https://recruiterbox.recruiterbox.com/jobs/fk0nv1

2016-11-01FlexibleRemote

AgentMethods

Customer Support Representative (Part Time)


AgentMethods


support

part time

non tech

support

part time

non tech

5mo

Apply

At AgentMethods we provide high quality online marketing services to insurance agents across the United States based on our unique software platform. As a nimble, entrepreneurial organization, we look for people interested in advancing quickly and having a say in their success. We are looking for part time customer support representatives to become part of our growing company.
2016-11-01FlexibleRemote

AgentMethods

Customer Support Representative


AgentMethods


support

non tech

support

non tech

5mo

Apply

At AgentMethods we provide high quality online marketing services to insurance agents across the United States based on our unique software platform. As a nimble, entrepreneurial organization, we look for people interested in advancing quickly and having a say in their success. We are looking for customer support representatives to become part of our growing company.
2016-10-26FlexibleRemote

Follow Up Boss

Customer Support Champion (Remote, 8am - 5pm EST)


Follow Up Boss


support

non tech

support

non tech

5mo

Apply

If you have a passion for making your customers happy, you really should check us out! We are a truly customer-centric company serious about doing everything we can for our users. You’re not going to find red tape - everyone from the co-founders to the dev team prioritizes the customer experience above all else. Our customers love us, and we love them.
2016-10-26FlexibleRemote

ReCharge

SaaS - Technical Customer Success


ReCharge


saas

support

saas

support

5mo

Apply

Requirement: 2+ Years experience in a similar role at another B2B Software company.
2016-10-25FlexibleRemote

Dapulse

Customer Success Manager In The USA


Dapulse


exec

support

exec

support

5mo

Apply

Do you lie awake at night thinking about how to give clients the best customer experience in the universe? Do you toss and turn wondering if that client will upgrade his plan with us after that awesome call?
2016-10-21FlexibleRemote

Zapier

Support Engineer


Zapier


support

engineer

support

engineer

5mo

Apply

About You

You love helping people. You have empathy for other people and can easily put yourself in their shoes. You recognize that people have different skill sets and that everyone makes mistakes and needs help sometimes. You enjoy directly interacting with people who need assistance and do so in way that leaves them smiling afterwards. You don't take things personally and are good at de-escalating situations when people are frustrated. You are good at explaining technical issues to people who don't have the same technical aptitude you do.

You love figuring things out. You enjoy being presented with situations that don't have an immediately obvious answer and relish finding the solution. You are excited, not intimidated, by problems you don't know the answer to. You love applying the things you have learned to unfamiliar situations in order to see the deeper patterns that connect seemingly disparate issues.

You love code and APIs. You are proficient at reading and writing code and genuinely enjoy making and maintaining software. You’ve worked with many APIs and have a fundamental understanding of how they work. You have a solid intuition for what could be causing an API to respond to a request with an error, and you know the little tricks you can employ to get misbehaving requests back on track. You're comfortable working with code and logs to diagnose, fix, and safeguard against API issues.

You love building tools. You are excited by the opportunity to build internal tools such as chrome extensions, CLIs, and web apps that make you and your teammates more effective and efficient. You enjoy iterating based on constructive feedback from your co-workers to make everyone's tools awesome.

You love doing things efficiently. You are constantly looking for ways to use computers to become more efficient. You get excited about saving clicks, keystrokes, and brain cycles with tools like Alfred and Text Expander.

You love learning. You recognize that engineering is always changing and there will always be more to learn, and that is part of why you enjoy it so much. You think experimenting with new tech is fun.

You love variety. You would enjoy a multifaceted role that interacts with a wide variety of people, topics, and issues. The idea of seeing something new and different every day is invigorating. You are able to learn and act quickly to keep up with rapidly changing and sometimes unfamiliar situations. You can balance a variety of projects and responsibilities without getting overwhelmed.

You love communicating through writing. You have a very strong command of written English and enjoy communicating extensively through writing. Your writing is concise but effective.

You love being part of a team. You enjoy working with other people and contributing to something bigger than yourself. You are committed to building others up. You make everyone around you better.

Things You'll Do

Zapier is a startup and this is a hybrid role, so you'll be involved in a variety of projects around the company. That said, here are some of the things you'll get to focus on as a Support Engineer here:

  • Help customers troubleshoot technical issues with their Zaps via email
  • Help partners identify and resolve problems between their APIs and Zapier
  • Build and maintain internal tools that empower your co-workers
  • Identify and fix bugs in the Zapier codebase
  • Create and improve documentation to help users and partners help themselves
  • Experiment — this is a startup so everything can change

    Compensation

    If you want to work remote, that's cool. If you want to work near others, that's cool too. We have team members all around the world in places like the USA, Canada, England, Spain, Portugal, India, Thailand, Australia, New Zealand, and more.

  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare, dental, and vision coverage
  • 401k retirement plan with 4% company match
  • Profit sharing
  • 2-3 annual company retreats to awesome places
  • 14 weeks paid leave for new parents

    How to Apply

    Applying is fairly straightforward but a bit unique. Creativity is highly encouraged! To kick off the hiring process, we ask a few questions that would normally get asked at the start of an interview. This speeds up the process by letting us get to know you better right from the start. Make sure to answer each question and include all requested resources in order for your application to be considered. And don't forget to have some fun with it! :)

    Complete this form with answers to the below questions.

  • Tell us why you are a good fit for this role.
  • A user hits an edge case where we’re not parsing their RSS feed correctly. We can't fix it because fixing it would adversely affect most other users. Write an email reply to that user.
  • Tell us about the most difficult API/library/software bug you've tackled. We love real life stories.
  • Send us a link to an app's API docs that you think are well done, and explain why you think they are good.
  • Send us a link or an attachment to some documentation you wrote and maintained.
  • Include links to your portfolio, GitHub profile or provide us with 500+ LOC. We're hoping to see some code you wrote in the past.
  • How did you hear about Zapier?

    If you think you might be a good fit, we'd love to hear from you!
2016-10-18FlexibleRemote

Snap Projections

Customer Success Specialist / Manager


Snap Projections


exec

support

exec

support

5mo

Apply

Want to help people succeeded and make a difference in the lives of Canadians? I’ve got a position for you.
2016-10-16FlexibleRemote

Pathable

Customer Success Manager


Pathable


support

exec

support

exec

5mo

Apply

Working hours for this position are either US Pacific or Eastern Time. For this reason, candidates outside the Americas and Western Europe will not be considered.

Pathable provides mobile apps and web sites for tradeshows, conferences and conventions. We are a purely remote company: everyone works from their home office. We make heavy use of Skype, GoToMeeting, Slack and other team collaboration tools to create a healthy team environment.

Customer success managers are responsible for everything from the moment the sale closes on. You’ll master our provisioning and deployment dashboard, you’ll be sweet-talking the important details out of the harried and over-worked event planners that are our customers, preparing and launching the sites, and then providing “best practices” nudges and hand-holding to help them get the most out of the on-line community you built for them. When something goes wrong and a customer calls, hot under the collar, you’re imperturbable. When they finish talking to you, they’re thinking “whew, that’s one less thing I need to worry about!”

We are a software company, which means you should be adept and comfortable with computers, the Internet and the modern way of doing things: you know when to right-click in your browser, you use formulas in Excel, you’re on Skype, you can tell me why you prefer your mobile device to the one that you don’t have. You know the difference between a text message and a push notification, you check your e-mail somewhat obsessively and you know that sometimes, work has to be done at 1 AM because it has to be done at 1 AM.
You are fun to work with and when a client is difficult to work with, you know how to get your zen on.

Essential Job Functions

  • Provision, configure and deploy Pathable apps and websites for our customers using our web-based management dashboard
  • Educate conference planners and other customers on the use of the community tools using the phone, e-mail and GoToMeeting / web conferencing
  • Provide Tier 1 support to conference planners and attendees on the use of the community service, by phone and e-mail
  • Cool hot tempers, amuse the amusable
  • Ensure our customers meet their goals successfully and with a minimum of hassle
  • Provide integrity and credibility as the “main point of contact” for your customers
  • Provide input and insights into how to make the process more effective or more efficient

    Requirements

  • Proven success in customer relations
  • Grace under pressure
  • Excellent problem-solving abilities, instinct to figure out “how to do it” when faced with a “it can’t be done”
  • Proven ability to successfully communicate company goals and vision to customers and prospects
  • Comfort and facility with modern computers, the Internet, and the web lifestyle
  • Superior communication and demonstration skills (verbal and written)
  • Self-motivated professional who operates well in an empowered, dynamic, and fast-paced environment
  • Creative and strategic thinking skills to help introduce, develop and promote new ideas into corporate vision, marketing strategy and programs
  • Ability to juggle multiple projects, prioritize effectively and meet deadlines with minimal staff support
  • Strong organization, planning and execution skills with an emphasis on successful delivery against established goals.

    Desired but not required

  • College degree
  • 2+ years in the conference and event industry in a customer-touch position (including sales, customer service, or support)
  • Experience in the technology field, and in particular, experience in translating technical products and services into meaningful value for customers and prospects
  • Fluency with HTML and CSS

    Benefits:

  • Starting salary from $45K - $60K depending on experience
  • Stock options
  • Participation in company health insurance plan
  • Commute down the hall in your pajamas
  • Joie de vivre
2016-10-13FlexibleRemote

GitHub

Technical Support- North America (Remote)


GitHub


support

support

6mo

Apply

The GitHub Technical Support team is looking for full-time team members in located in North America (US and Canada)! This person will join GitHub as part of our global support team and support our customers around the world.
2016-10-13FlexibleRemote

GitHub

Technical Support


GitHub


support

support

6mo

Apply

Full Time: Technical Support at GitHub in North America (Remote)

2016-10-13FlexibleRemote

Social Pinpoint

Customer Success Agent At Social Pinpoint


Social Pinpoint


support

non tech

support

non tech

6mo

Apply

About Us
Social Pinpoint is expanding into North America and we're looking for passionate customer success agents to join our distributed team.
You'll be responsible for helping grow and nurture our customer base in a hands on, proactive manner.
Check out our website for specific information on our product and features - www.socialpinpoint.com

About You
You have a unique combination of technical skills but favour communication with the end user. End user issues are your issues!
You are self driven and have a record of working independently and remotely. You have great communication skills, both with the end user as well as you're team via slack/IM/ticketing systems.
You are a learner and constantly strive for improvement and not afraid to speak up to make change happen.

The Role
  • Answer customer queries via our Helpdesk
  • Onboard users and run screen shares/webinars
  • Provide proactive tips for clients on project setup
  • Some GIS related work with QGIS (We can train you)
  • Reach out to existing clients to ensure they are using new features and getting benefit from our software
  • Assist with Online Marketing efforts
  • Author technical and help documentation as well as newsletter content
  • Work with our engineers to test and validate new features
  • Monitor and coordinate our Social Media content
  • Making requested edits to our wordpress website
  • Take active steps to improve our support process and customer satisfaction scores

Initially a flexible hourly role but as we expand we expect this to become full-time. 

The Requirements
To succeed in this position you will have:
  • Native-level fluency in English
  • Located in North America (Canada is ok!)
  • Fantastic written communication and interpersonal skills
  • An endless curiosity for our products and our users
  • Ability to thrive in a remote environment (along with a reliable internet connection). Evidence of working remotely are key
  • Availability for 1-2 trips / year
  • +1 for those with some flare for design (photoshop, illustrator etc..)

To apply: Send us an email explaining why you're interested in this job and how you fit with our requirements. No need for a resume, just list how your past experience can help :)

2016-10-12FlexibleRemote

Appear.in

Customer Support Engineer - US (remote)


Appear.in


engineer

support

engineer

support

6mo

Apply

Do you love making customers succeed? Are you able to help people troubleshoot technical problems? Are you the kind of person that can turn a frustrated customer into an enthusiastic ambassador? Do you want to help develop a tool for the next generation workers? If so, you may be the Customer Support Engineer we are looking for!
2016-10-12FlexibleRemote

TaxJar

Technical Customer Success (Tier II)


TaxJar


support

support

6mo

Apply

We have an immediate opening for a hungry Technical Customer Success (Tier II) who wants to make a difference on a growing, experienced team of entrepreneurs.
2016-10-12FlexibleRemote

TaxJar

Customer Success Engineer


TaxJar


engineer

support

engineer

support

6mo

Apply

We have an immediate opening for a hungry Customer Success Engineer who wants to make a difference on a growing, experienced team of entrepreneurs.
2016-10-03FlexibleRemote

Appsignal

Customer Success Manager


Appsignal


support

exec

support

exec

6mo

Apply

AppSignal provides amazing insights into the workings and effects of applications. Our service is used by development teams around the world to build better applications. This is what drives us. Or as we like to say: We monitor the crap out of your app.

We’ll be looking for people who share excitement for our mission before we start looking at your skills. So if you get excited by our mission, you should definitely apply for this position.

The role

Every day, development teams start new trials for our product. They have 30 days to try AppSignal for free, and in that time we do everything in our ability to make their trial a success. Our first priority is making sure developers get the insights they need, followed by converting them into paying customers. It's your responsibility to welcome them, guide them during their trial and make sure they're happy. You'll keep an eye on them after they've become paying customers to make sure we keep matching their needs. And you're not on your own: all of this is a team effort.

The activities

  • You keep track of our sales funnel on a daily basis
  • You help people who have questions about our product
  • You help convert trials into customers
  • You manage social media conversations
  • You find opportunities to improve our product, our conversion rates and above all, the client's experience & happiness

    Your skills

  • You're a native English speaker, or close
  • You have experience or affinity with development tools
  • You have experience or affinity with customer happiness / support / sales
  • You are willing to learn about our product / development
  • You love making people happy
  • You would love to work remotely in a young company without a crazy start-up culture

    Room for growth

    AppSignal is a team of six excited people. Our company is still growing and shaping itself. Your ideas and input are very welcome. You can shape your role around your interests and talents. You will be included in conversations and decisions about the direction of our product and company.

    Your profile

    We welcome people of all backgrounds, genders and orientations to apply for this position. You value a culture where we respect each other, but can have intense discussions about the contents of our work.
2016-09-29FlexibleRemote

GitHub

Technical Support- Asia Pacific (Remote)


GitHub


support

support

6mo

Apply

The GitHub Technical Support team is looking for full-time team members located in Asia Pacific. This person will join GitHub as part of our global support team and support our customers around the world. This is the current list of countries in which we are set up as an employer in Asia Pacific, so legal working authorization is required: Japan, Australia, and New Zealand.
2016-09-21FlexibleRemote

Couchbase

Technical Software Support Engineer


Couchbase


support

dev

engineer

digital nomad

support

dev

engineer

digital nomad

6mo

Apply

Did you always want to be part of an exciting startup with new technology? Would you find it exciting to work with high-profile customers who are responsible for some of the most successful and largest web applications? Are you passionate about helping customers and find it exciting to figure out root causes? If you want to be part of the big-data revolution we may just have what you are looking for...

Couchbase, one of the NoSQL industry leaders, is looking for a Technical Support Engineer to support the rapidly growing Couchbase customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers to help them with their technical questions. Users range from developers who may have a coding problem with one of our SDKs to administrators who may need help tuning or troubleshooting their cluster.

This is a remote position working from your home office in Israel on a standard Sunday - Thursday workweek schedule.

Responsibilities:

  • Work with our customers during implementation and in production of their Couchbase Server based applications.
  • Troubleshoot and research customer issues. They can range from development time SDK questions to performance tuning or failure analysis.
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
  • Become a product expert for customers and stay up-to-date on new features in Couchbase.
  • Identify and write internal and external technical articles and knowledgebase entries, like typical troubleshooting steps, workarounds and best practices.

    Requirements:

  • BSc in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.
  • Programming experience in PHP/Java/.Net/Ruby/Perl/Python. The more the merrier.
  • Excellent analytical skills, passion for pinning down technical issues and solving problems.
  • Experience maintaining and troubleshooting Linux or Windows systems.
  • Solid communication skills, ability to convey deep technical concepts in a simple and concise manner (verbal and written). Strong English language skills are required, additional languages are highly desirable.
  • Enjoy a fast-paced startup environment.
  • Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.).
  • Familiarity with NoSQL databases a big plus.
  • Experience in troubleshooting distributed high performance systems ideal.
  • Previous customer relationship experience.

    About Us

    Couchbase delivers the database for the Digital Economy. Developers around the world choose Couchbase for its advantages in data model flexibility, elastic scalability, performance, and 24x365 availability to build enterprise web, mobile, and IoT applications. The Couchbase platform includes Couchbase, Couchbase Lite - the first mobile NoSQL database, and Couchbase Sync Gateway. Couchbase is designed for global deployments, with configurable cross data center replication to increase data locality and availability. All Couchbase products are open source projects.

    Couchbase customers include industry leaders like AOL, AT&T, Cisco, Comcast, Concur, Disney, Dixons, eBay, General Electric, Marriott, Nordstrom, Neiman Marcus, PayPal, Ryanair, Rakuten / Viber, Tesco, Verizon, Wells Fargo, as well as hundreds of other household names.

    Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
2016-09-14FlexibleRemote

Pivotflow

Customer Support Agent


Pivotflow


support

non tech

support

non tech

7mo

Apply

Pivotflow is looking for a customer-oriented service representative to act as a liaison, provide product and services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Our main focus and target is to ensure excellent service standards and maintain high customer satisfaction. 
2016-09-11FlexibleRemote

Fleetio

Customer Success Director


Fleetio


exec

support

exec

support

7mo

Apply

As the Customer Success Director at Fleetio, your job is to deliver continuous value for our customers, enabling their success and driving customer retention. This is a demanding but rewarding role that requires a broad skillset. You’ll manage Customer Experience Reps who support our customers every day. You will also monitor customer health through usage and satisfaction data, customer surveys and more, then take proactive action to ensure customer retention.
2016-09-09FlexibleRemote

Lurn .

Customer Happiness Specialist


Lurn .


support

non tech

support

non tech

7mo

Apply

Love making people feel happy? Love connecting with our customers, readers, and fans? Then this could be the job for you.
2016-09-06FlexibleRemote

ShopStorm

Customer Support Specialist


ShopStorm


support

non tech

support

non tech

7mo

Apply

ShopStorm is looking for a Customer Success Specialist to join our fully distributed team. You’ll be responsible for supporting a growing set of Shopify apps which help power thousands of online stores.
2016-09-02FlexibleRemote

Resin.io

Customer Success Lead


Resin.io


support

non tech

support

non tech

7mo

Apply

Our customers choose to work with us because our technology flat out works and because we hire responsive and trustworthy people. Nowhere is this more important than on our Customer Success team. If you have technical chops, a knack for process, and loads of empathy, this job is for you. As a Customer Success Lead, you will join, lead and grow a team of highly skilled engineers who are responsible for supporting our customers use of resin.io in production environments.

2016-09-01FlexibleRemote

Olark

Customer Support Champion


Olark


support

non tech

support

non tech

7mo

Apply

You probably haven’t run into a company like Olark before.

We are 42 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model.

Are you fanatical about providing great customer support and have meticulous attention to detail? We are looking for a new member to join our support team!

You will play a pivotal role in helping define our customer support culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers. We do this by building user-facing web applications and infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

*Please note this position is based within the United States or Canada.*

Your primary responsibilities will be:
  • Frontline support: interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Skype or social media.
  • This position is a full-time role and the typical hours will be weekdays Monday-Friday between 7am-4pm PST.

What we expect of you:
  • 1-3 years of public facing customer support experience. Aptitude to learn technologies and tools like chat, email and CRM software.
  • Ideally, you are located in the Mountain or Pacific time zones. This is preferred in order to provide our customers with adequate support across all regions.
  • Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!
  • You need to LOVE chatting with people and solving problems.
  • You have mad skills at communicating technical issues to both engineers and to new users of all skill levels.
  • You have demonstrated experience providing amazing customer service and making people happy.
  • Experience with, or willingness to try, working remotely.

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000. Beyond what you see there, as a member of our support team you can expect:
  • A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  
  • A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.
  • We value your time to do focused work: We have one weekly required customer support meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Please apply at https://olark.recruiterbox.com/jobs/fk06lvw

2016-09-01FlexibleRemote

Papertrail

Customer Success Engineer


Papertrail


engineer

support

engineer

support

7mo

Apply

The gist: Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.

2016-09-01FlexibleRemote

Platform.sh

Customer Success Engineer


Platform.sh


support

engineer

support

engineer

7mo

Apply

Platform.sh the award-winning PaaS solution from Paris, France, is looking for a talented customer success engineer who is passionate about assisting customers succeed with cloud technologies. 

2016-08-30FlexibleRemote

ReCharge

Customer Success Agent


ReCharge


support

non tech

support

non tech

7mo

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week. Customer Success is the cornerstone of our growth; and we're looking to grow the team!
2016-08-26FlexibleRemote

OneSky . Limited

Customer Success - Support Representative


OneSky . Limited


support

non tech

support

non tech

7mo

Apply

The Customer Success team is responsible for onboarding, educating, and supporting our customers. We start work once a customer decides to use OneSky. We ensure they get the most value from our product the moment they decide to use OneSky.
2016-08-25FlexibleRemote

Tawkify

Customer Success / Matchmaker


Tawkify


support

non tech

support

non tech

7mo

Apply

Make a Living Out of Finding Love! 

What is Tawkify? 
Tawkify is the fresh, smart and sexy matchmaking startup dedicated to putting fun and romance back into dating. We hire exceptionally kind, smart people who believe in Happily Ever After and want to help our clients find it. 

Why join the Tawkify team?: 
  • Be your own boss
  • Create your own hours
  • Make a positive impact
  • No limits to earning potential

Job requirements: 
  • Strong communication skills & emotional intelligence
  • Ability to execute on a timeline
  • Multi-tasking: Administrative, Organizational, Creative Skills
  • Ability to manage expectations of diverse personalities
  • Extensive networks & desire to network
  • Self-motivated, self-starters only
  • Desire to grow with company

What makes a great matchmaker? 
Our matchmakers come from diverse backgrounds - lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We've found the most effective matchmakers share the following qualities:
  • Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable.
  • Empathy. You have charisma. You're a great listener. You have no trouble connecting with people. You build trust and rapport instantly.
  • Passion. Our matchmakers are more invested in their clients' relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you're doing.
  • Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.

What to expect? 
You'll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our "VIP" approach to compatibility: Values, Individual lifestyle and Personal preferences. 
All matches take place via curated blind dates that you'll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match.

To apply: http://tawkify.com/apply?utm_source=weworkremotely&utm_campaign=customersuccessmatchmaker

2016-08-17FlexibleRemote

Paper Anniversary By Anna V

Customer Support & Jewelry Customization Designer


Paper Anniversary By Anna V


support

support

7mo

Apply

We’re looking for a customer support & graphic design superstar.

At Paper Anniversary by Anna V, we help couples commemorate their love stories. We help spouses custom-design jewelry and other handmade gifts their partner. They send us their wedding vows, and we turn the words into a one-of-a-kind gift they can cherish forever.

Your role will be to take the customers’ wedding vows, and position the words in a graphic design program. You will design how the words will eventually appear on a piece of jewelry. You will communicate with the customer via Etsy and Email, to show them photo proofs and modify the design according to their feedback. You will work with the customer from start to finish, and provide “it was so good they couldn’t stop talking about it” service. You’ll also be responsible for answering general customer service questions about shipping, materials, returns, etc. 

We have a stellar 5-star customer service record, which keeps customers coming back year after year, so your role is extremely vital to our company's success! 

YOUR SKILLS

We’re looking for someone who loves to help others, someone who can keep smiling even when dealing with customers (empathy is important), and someone who has a passion for our products and company. You should enjoy the process of making an anxious customer a happy customer.

You have to be an excellent writer who enjoys writing. Since you’ll be customizing gifts using customer’s wedding vows, your spelling and grammar must be impeccable (and you must be able to detect mistakes). We're seeking a Native-English speaker.

You must have experience in graphic design or print design. You will be using a graphics program to position customer’s words. You must be extremely comfortable modifying the font size, line spacing, character spacing, etc. You must have an eye for visual details, symmetry and design.
If you’ve had experience doing customer service for an online store, or Etsy shop, this is a definite bonus.

HOURS

The hours are flexible; you will work about 2-3 hours/day, 4-5 days/week. The hours can be completed at any time during the day/night, but you must be available 4-5 days/week. The hours will average around 10-15 hrs/ week.

BENEFITS

We offer very flexible hours, and you can work from anywhere in the world! We offer a monthly performance-based bonus, in addition to the base salary. We find it incredibly rewarding to hear customers' love stories, and help them design a surprise gift for their spouse. We hope you will too!

To apply: Please tell us...Why do you want to work at Paper Anniversary by Anna V?How do you think your skills & experience can help our customers?Please, respond to this customer (any solution is possible for the scenario :-)"I ordered the jewelry with overnight shipping, but it still hasn't arrived! My anniversary is this Saturday and we're leaving for the Bahamas on Friday. I am freaking out imagining if my wife's gift doesn't arrive on time. HELP!"

2016-08-17FlexibleRemote

Theranest

Customer Happiness Billing Specialist


Theranest


support

non tech

support

non tech

7mo

Apply

DESCRIPTION

The Customer Happiness and Billing specialist is responsible for assisting in on-boarding, educating, and supporting our customers from pre-trial inquiries all the way to subscription and beyond. You will also be responsible for helping and guiding our customers with everything insurance and claims billing related. This position requires you to be able to work from 8 am to 5 pm US Pacific Time.

The position will require responding to anywhere from 80 to 100 emails a day and 20 to 25 calls. Often, you will be required to remotely help a customer by sharing screens and walking them through the application. The goal is to solve any problems the user has as it relates to using the software and setting up their accounts to submit claims smoothly.

You also act as the customers’ liaison with the product team to pass on unique use cases and challenges you see customers experiencing, and how we can help resolve them. You will also use your interactions with customers to help the marketing and sales team in explaining the problems TheraNest helps solve and the key questions and concerns you hear from customers.

----

REQUIREMENTS

  • Ability to self-manage your own time and be self motivated.
  • Assimilate information quickly.
  • Comfortable speaking on the phone for long periods of time.
  • Experience with insurance claims and billing. A plus if billing experience is related to mental and behavioral health.
  • Excellent communication skills in English. You need to be able to concisely express your thoughts in writing. Clear writing is required. Blogging experience is a plus.
  • Respond to customer inquiries via phone, email, live chat, occasionally on social channels.
  • Patience and empathy must be your strong suit.

    Not For You

  • If you need to always be told what to do. Even if you’re great at implementing but can’t self-direct, you will not be happy in this position.
  • You’re not comfortable with working in a distributed team and communicating with tools like Hipchat, Slack, etc.
  • If you just hate it when your plans for the day get disrupted.

    ----

    BENEFITS

  • Health and Dental Insurance
  • Book and training reimbursement.
  • Unlimited vacation and sick days
  • Gym stipend plus tools like FitBit
  • 401k
2016-08-17FlexibleRemote

Flywheel

Happiness Engineer


Flywheel


support

engineer

support

engineer

7mo

Apply

Shift hours: 8am-4:30pm UTC +10

Location: Australia

The customer support team is the heart of the Flywheel organization. At other companies, support is an afterthought – often a second class citizen – but not here. At Flywheel we live and breathe customer support, and are looking for some amazing people to help us continue to provide an exceptional experience to our customers.

Our support team (we call them Happiness Engineers), focuses on going the extra mile to make sure our customers are happy. They help with all types of issues ranging from servers down to recommending plugins.

A Happiness Engineer’s typical responsibilities include…

  • Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
  • Troubleshooting the most technical of issues, escalated from our Tier 1 support team
  • Debugging performance issues related to PHP and/or WordPress sites using New Relic or similar tools
  • Digging into and solving technical issues related to anything along the LEMP stack
  • Combing through logs to identify errors being generated from code being executed on the server

    Happiness Engineers at Flywheel come from a diverse set of backgrounds. From musicians to WordPress developers. In general though, we look for the following characteristics…

  • A desire to help people, and a strong sense of empathy for their needs
  • Basic to advanced knowledge of MySQL
  • Basic to advanced knowledge of Apache and NGINX
  • Comfort with the command line/general internet infrastructure (DNS / SFTP Linux, etc.)
  • Willingness to learn new things, and an aptitude for technology
  • Excellent written English – Both short form (emails/chats) and long form (documentation)
  • Intermediate knowledge of WordPress and WordPress Plugins and Themes

    We are also just getting started building out our remote support team. Here are a few things our remote employees will have to look forward to…

  • Monthly stipend for coffee, snacks, coworking space
  • Office stipend to allow you to create the home workspace of your dreams. Want a gigantic monitor or super comfy chair? Just buy it and we’ll reimburse you up to a set amount.
  • Quarterly trips to our headquarters in the United States to hang out with your co-workers at our amazing office in Omaha, Nebraska.

    Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us.

    If you've built WordPress sites, love solving problems for people, and are ready to join a fast-growing company, we'd love to hear from you.
2016-08-16FlexibleRemote

Flywheel

Happiness Engineer (Technical) - Australia


Flywheel


engineer

support

engineer

support

7mo

Apply

Shift hours: 8am-4:30pm UTC +10
Location: Australia

The customer support team is the heart of the Flywheel organization. At other companies, support is an afterthought – often a second class citizen – but not here. At Flywheel we live and breathe customer support, and are looking for some amazing people to help us continue to provide an exceptional experience to our customers.

Our support team (we call them Happiness Engineers), focuses on going the extra mile to make sure our customers are happy. They help with all types of issues ranging from servers down to recommending plugins.

A Happiness Engineer’s typical responsibilities include…

  • Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
  • Troubleshooting the most technical of issues, escalated from our Tier 1 support team
  • Debugging performance issues related to PHP and/or WordPress sites using New Relic or similar tools
  • Digging into and solving technical issues related to anything along the LEMP stack
  • Combing through logs to identify errors being generated from code being executed on the server
Happiness Engineers at Flywheel come from a diverse set of backgrounds. From musicians to WordPress developers. In general though, we look for the following characteristics…

  • A desire to help people, and a strong sense of empathy for their needs
  • Basic to advanced knowledge of MySQL
  • Basic to advanced knowledge of Apache and NGINX
  • Comfort with the command line/general internet infrastructure (DNS / SFTP Linux, etc.)
  • Willingness to learn new things, and an aptitude for technology
  • Excellent written English – Both short form (emails/chats) and long form (documentation)
  • Intermediate knowledge of WordPress and WordPress Plugins and Themes
We are also just getting started building out our remote support team. Here are a few things our remote employees will have to look forward to…

  • Monthly stipend for coffee, snacks, coworking space
  • Office stipend to allow you to create the home workspace of your dreams. Want a gigantic monitor or super comfy chair? Just buy it and we’ll reimburse you up to a set amount.
  • Quarterly trips to our headquarters in the United States to hang out with your co-workers at our amazing office in Omaha, Nebraska.
Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us.

If you've built WordPress sites, love solving problems for people, and are ready to join a fast-growing company, we'd love to hear from you.

To apply: Go to http://getf.ly/2boawwt to apply!

2016-08-12FlexibleRemote

Mixmax

Part-Time Technical Customer Success Contractor


Mixmax


part time

support

part time

support

8mo

Apply

At Mixmax, our mission is to do the impossible with email: to make it as rich, interactive, and developer-friendly as the web. We’re looking for a part-time technical customer success contractor to join our team. You’ll delight customers, diagnose and resolve technical issues, and take part in the product development process.
2016-08-10FlexibleRemote

ConveYour

Customer Success Crusader


ConveYour


support

non tech

support

non tech

8mo

Apply

ConveYour is built by Throwing Boulders, a self-funded software startup based just outside Austin, TX. We have team members also in Bend, OR. Founded in 2009, Throwing Boulders has a solid track record of building B2B SaaS products. 
2016-08-06FlexibleRemote

CoachAccountable

Director Of Customer Support And Hand-Holding


CoachAccountable


exec

support

exec

support

8mo

Apply

About CoachAccountable
CoachAccountable is a platform for coaches to structure and support coaching work done with their clients (think business coaching, fitness programs, life coaching and so on).

It's going well, and after 4 years my days of doing this as a one-man shop are numbered as business continues to grow.  I'm looking for an independent, sharp and personable individual to join me as CA's first hire and gradually take over the customer support side of things.  Think startup-like freedom but with the stability of an established company.

There are 3 pillars to the position:

I. Fielding Customer Support Issues
Currently relatively low volume, I can usuallyknock it out in a morning an evening session of 30-45 minutes each. Answering questions, directing attention to how to do this or that, andoften pointing out a given article or tutorial video which wouldanswer the specific question but also teach other related goodies. Loads of opportunity to be more awesome by pointing out related things theymight be looking for, and thereby educating users further on how to best use thesystem.

II. Developing the Inline Support Knowledge Base
We're building an inline help system, a collection of interconnected articles based onvarious sections and features within the system. Much of thematerial already exists scattered about in the blog, manuals, etc. It is to be recompiled with updated screen shots, and 2 or 3 versionswritten for each topic: one as an internal reference for support staff, one for coaches, and one for clients (for client-facing features). There isalso much to be written from scratch to flesh out the content tocompletely represent all the system does (as a one-man shop I indeed haven't kept things fully up to date!).

III. Customer Hand holding and Concierge Service
SO often folks benefit massively from just beingshown around the system, helping them get acquainted with whicheverfeatures would serve a given coaching style or program. CA iswickedly powerful but it takes something for folks to find andrealize the benefit of that power, and so often folks left to theirown devices just won’t bother, either under utilizing the system orjust walking away from it. CoachAccountable is very much in thebusiness of teaching coaches to be better coaches, and someonereaching out proactively to offer that sort of guidance holds greatpotential to grow the business. It’s the sort of support thatbleeds into being a sales role.

Succeeding in this looks like...
Being a clear writer and a patient, personable teacher are key to this.  Being technically sharp and able to quickly learn a software system is nice, but if you're not a whiz at this sort of thing already it's fine because you'll learn and get fluent with how the system works through experience soon enough.

I'm looking for someone who is keen to grow and evolve with this role over the long haul, someone who really learns the system and excels at teaching coaches how to be better and get great value out of the platform will become more and more valuable over time.  Because it's an early stage company there is a LOT of room to innovate and make yourself massively valuable, while enjoying a wide variety of (hopefully!) intellectually stimulating and satisfying work.  I know what I need today, and together we can co-create your role as we continue to build the team and infrastructure to make a fabulous machine of customer support and on boarding.  Doing webinars and making screen casts for example are two directions in which you might branch out within this role.

Structure of the job
Structurally, the role will begin with an emphasis on you learning the system and easing in to fielding support emails as you learn (i.e. Pillar I above).  Once you get the hang of that you'll add in Pillar II and begin flexing your copy writing chops to write informative and illustrating articles on how the system works.  Finally once your fluency with the system is comprehensive enough you'll be able to move on to Pillar III outreach and hand-holding to compliment your other duties.

Hourly contract basis to start, $30/hour.  If you're awesome and twist my arm I'm willing to consider starting higher.  Again, I view this role as having greatpotential to grow the business and so the right person, one who's able excel from the start and grow over time, is worth a lot.  I imagine the role to commence part time and grow into a full 40 hours a week within a month or two as you get up to speed and are ready to take on more responsibility.  When we're both clear this is a great fit and love working with each other we can make your position a full time salaried one.

Speaking of loving working together, it is my intention that whomever takes this position LOVES their role, and I'll do whatever is in my power to make that happen.  I'll be relating to you as a competent, responsible adult and give you as much freedom as possible (within the needs of the role) to do your thing independently, where and whenever works best for you.  I want this work to be interesting and life giving to you, varied and purposeful from the interactions you have.  For this to work you have to have at least a baseline love for doing customer support, for being a guide over the phone, and for doing writing that teaches.

Application Instructions
In any application here is what I'd like to see:

  • A brief introduction of yourself and your experience with customer support and/or teaching in general
  • Your thoughts on how you would ideally like to spend your time among the 3 pillars of the position and why
  • Answers to these two common support questions, so that I can get a sense for your writing style:
      1. I couldn't find CoachAccountable in the app store, is there one?
       2. How can I have the system send out a worksheet for my clients to fill out before our sessions together?


To apply: Keen to hop on board as employee number 2 in a successful and growing venture? Great. To be considered for the role, send me an email to john@coachaccountable.com. In it please include the items listed in the instructions above. Finally please include your own candid assessment of how likely you are to love this role and why. Having whomever takes this role be blissing their brains out as often as possible is one of my top priorities. :)

2016-08-04FlexibleRemote

PersistIQ

Customer Support / Product Specialist


PersistIQ


product manager

exec

support

product manager

exec

support

8mo

Apply

PersistIQ is a sales technology company that blends the core human element of sales with automation where it counts. Our software empowers salespeople to do more and spend time on what matters.
2016-08-04FlexibleRemote

PersistIQ

Customer Success


PersistIQ


support

non tech

support

non tech

8mo

Apply

PersistIQ is a sales technology company that blends the core human element of sales with automation where it counts. Our software empowers salespeople to do more and spend time on what matters.
2016-08-04FlexibleRemote

Spidergap

Customer Success Manager (Part-Time)


Spidergap


part time

exec

support

part time

exec

support

8mo

Apply

About Spidergap

At Spidergap, we’ve grown an online start-up into a profitable business used by 100s of businesses around the world. Our 360 Feedback tool is rated by customers as the best available: www.capterra.com/360-degree-feedback-software/spotlight/131885/Spidergap/Spidergap

To quote Jerie Shaw from Shopify, "I was looking for a 360 feedback solution. I tried 10 tools, and all of them sucked except Spidergap, which was amazing"

Our passion is helping organizations to achieve more through employee development. We’re fueled with the exceptional talent of a successful start-up, and focused on the happiness and quality-of-life of our small team.
 

We’re looking for a motivated and friendly Customer Success Manager to join the team

Someone who’s passionate about what they do. Someone we can trust to deliver outstanding service to others, and to do so with a keen understanding of customer need and business impact. Someone who believes in more than work, and is excited by the opportunity to balance work with their families and/or other hobbies. 

As one of first Customer Success Managers, you'll work closely with the co-founders to understand how everything works, how we currently amaze our customers and partners, and where we see opportunities to improve. 

Over time you'll take ownership of all customer support, and be responsible for proactively reaching out to our existing customers (e.g. New Look, Shopify, Fitness First, European Commission, Canva, Sony, and many more) to ensure their projects are a success. 

You’ll also help to optimize our processes, develop training content, and work with our strategic partners from around the world to help them better serve their clients and grow profitable businesses. 

Your passion for helping others and attention to detail will help us to amaze our customers, and to grow our business in a robust and sustainable way. 

Your responsibilities

  • Help us to deliver outstanding customer support via email & chat
  • Follow-up with existing customers to ensure their 360 Feedback projects are successful and help them (and people they know) to get more value from Spidergap
  • Use phone-calls to build trust and help to overcome challenges 
  • Ensure customer problems, feedback and ideas are communicated clearly to the right people
  • Identify ways to better support our customers and increase sales by improving our tool, support and marketing resources
  • Help to develop and optimize our customer support processes and training materials
  • Work with Spidergap Partners from around the world to help them deliver more value to their clients (and our customers!) and make their businesses more successful.

Is this role right for you?

  • Are you keen to work remotely and part-time, perhaps so you can be with your family more often?
  • Do you believe attention to detail and follow-up are important?
  • Do you consider yourself passionate and driven, both about the work, and about life outside work?
  • Do you love 'going the extra mile' to deliver outstanding customer service?
  • Do you have experience helping customers reach their desired outcome?
  • Do you practice regular self-improvement / personal development?
  • Do you find it easy to communicate clearly, in a friendly way?
  • Do you love technology and figuring out how things work (and helping others to do the same)?

If the answer to all of these questions is ‘yes’, you’re a great fit to be our new Customer Success Manager!

Note: Any experience with working with people in HR / L&D / Talent development is a bonus but not essential.


Why join us?

An amazing role:

  • Work directly with amazing businesses from all over the world
  • Opportunity to join a tiny but profitable company
  • The job security and salary of a larger company
  • Yet still with the opportunity to help learn from (and shape) a start-up company

And some excellent quality-of-life benefits:

  • 15-20 hour work week, flexible hours
  • Remote working (location not an issue as long as you have a good internet connection)
  • 40 days vacation (inclusive of public holidays, pro-rata)
  • Competitive salary
  • Profit-share bonus
  • 4 months fully paid paternity/maternity leave
  • Co-working space fees
  • Gym membership contribution
  • Ergonomic home office equipment as required
  • Annual meet-up with the team somewhere fun (e.g. Sweden / Spain / Switzerland)

To apply: Keen to take on this challenge? Just fill in this short-form (and remember to attach your CV at the bottom!): https://podio.com/webforms/16423007/1103445

2016-08-04FlexibleRemote

Spidergap

Customer Success Manager


Spidergap


exec

support

exec

support

8mo

Apply

About Spidergap

At Spidergap, we’ve grown an online start-up into a profitable business used by 100s of businesses around the world. Our 360 Feedback tool is rated by customers as the best available: www.capterra.com/360-degree-feedback-software/spotlight/131885/Spidergap/Spidergap

To quote Jerie Shaw from Shopify, "I was looking for a 360 feedback solution. I tried 10 tools, and all of them sucked except Spidergap, which was amazing"

Our passion is helping organizations to achieve more through employee development. We’re fueled with the exceptional talent of a successful start-up, and focused on the happiness and quality-of-life of our small team.
 

We’re looking for a motivated and friendly Customer Success Manager to join the team

Someone who’s passionate about what they do. Someone we can trust to deliver outstanding service to others, and to do so with a keen understanding of customer need and business impact. Someone who believes in more than work, and is excited by the opportunity to balance work with their families and/or other hobbies. 

As one of first Customer Success Managers, you'll work closely with the co-founders to understand how everything works, how we currently amaze our customers and partners, and where we see opportunities to improve. 

Over time you'll take ownership of all customer support, and be responsible for proactively reaching out to our existing customers (e.g. New Look, Shopify, Fitness First, European Commission, Canva, Sony, and many more) to ensure their projects are a success. 

You’ll also help to optimize our processes, develop training content, and work with our strategic partners from around the world to help them better serve their clients and grow profitable businesses. 

Your passion for helping others and attention to detail will help us to amaze our customers, and to grow our business in a robust and sustainable way. 

Your responsibilities

  • Help us to deliver outstanding customer support via email & chat
  • Follow-up with existing customers to ensure their 360 Feedback projects are successful and help them (and people they know) to get more value from Spidergap
  • Use phone-calls to build trust and help to overcome challenges 
  • Ensure customer problems, feedback and ideas are communicated clearly to the right people
  • Identify ways to better support our customers and increase sales by improving our tool, support and marketing resources
  • Help to develop and optimize our customer support processes and training materials
  • Work with Spidergap Partners from around the world to help them deliver more value to their clients (and our customers!) and make their businesses more successful.

Is this role right for you?

  • Are you keen to work remotely, perhaps so you can be with your family more often?
  • Do you believe attention to detail and follow-up are important?
  • Do you consider yourself passionate and driven, both about the work, and about life outside work?
  • Do you love 'going the extra mile' to deliver outstanding customer service?
  • Do you have experience helping customers reach their desired outcome?
  • Do you practice regular self-improvement / personal development?
  • Do you find it easy to communicate clearly, in a friendly way?
  • Do you love technology and figuring out how things work (and helping others to do the same)?

If the answer to all of these questions is ‘yes’, you’re a great fit to be our new Customer Success Manager!

Note: Any experience with working with people in HR / L&D / Talent development is a bonus but not essential.


Why join us?

An amazing role:

  • Work directly with amazing businesses from all over the world
  • Opportunity to join a tiny but profitable company
  • The job security and salary of a larger company
  • Yet still with the opportunity to help learn from (and shape) a start-up company

And some excellent quality-of-life benefits:

  • 15-20 hour work week, flexible hours
  • Remote working (location not an issue as long as you have a good internet connection)
  • 40 days vacation (inclusive of public holidays, pro-rata)
  • Competitive salary
  • Profit-share bonus
  • 4 months fully paid paternity/maternity leave
  • Co-working space fees
  • Gym membership contribution
  • Ergonomic home office equipment as required
  • Annual meet-up with the team somewhere fun (e.g. Sweden / Spain / Switzerland)

To apply: Keen to take on this challenge? Just fill in this short-form (and remember to attach your CV at the bottom!): https://podio.com/webforms/16423007/1103445

2016-08-04FlexibleRemote

Order Desk

Customer Support Specialist


Order Desk


support

non tech

support

non tech

8mo

Apply

Order Desk provides custom order management services to our ecommerce customers. Our service allows customers to download their orders from dozens of carts and run the orders through various business rules to automate their fulfillment workflow. As the founder of the company, I am searching for our first hire: a motivated individual to join Order Desk and help support our customers.
2016-07-30FlexibleRemote

Codeship

Senior Customer Success Engineer


Codeship


support

senior

engineer

support

senior

engineer

8mo

Apply

As more and more teams are using Codeship for their Continuous Integration and Continuous Delivery needs, we are looking to extend our Customer Success team. When our users are having problems, they’ll contact our support team, and it is our job to make sure to help them and solve their issues in a timely manner.

Your primary responsibility will be to work with our users to resolve their support tickets. Those tickets cover all possible topics from workflow specific questions to issues with their build, their Codeship setup or bug reports and feature requests. You will work closely with our Product and Engineering teams to provide feedback and help improve the customer experience. You will also make sure our documentation is up to date with current information as well as the extend and improve articles.

Codeship works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.

Responsibilities

  • Assisting customers with solving problems they experience with Codeship and their project setups.
  • Communicate customer feedback and requirements to Product Management teams.
  • Update and extend Codeship product documentation as well as write documentation for upcoming features.

    Qualifications

  • Excellent problem-solving skills
  • Prior experience providing technical support
  • Familiarity with at least one programming language (Ruby, Python, Go, …)
  • Understanding of continuous integration and automated software testing
  • Familiarity with a modern web application stack (Rails, Django, AngularJS, …)
  • Enthusiasm for working directly with customers
  • Stellar English verbal and written communication skills
  • Familiarity with Git and GitHub or Bitbucket

    Bonus Points

  • B.S. in Computer Science or a related field is strongly preferred
  • Previous experience as a Software Engineer or an Operations Engineer
  • Familiarity with LXC and/or Docker

    About Codeship

    Codeship started in early 2011 with the vision of bringing continuous delivery to every software team. The founding team is originally from Vienna, Austria and moved to Boston in early 2013 to take part in the Techstars Accelerator Program.

    The Codeship team is distributed across multiple locations. We're committed to working together regardless of physical location or time zone. We rely on great communication to enable lots of collaboration, and you'll have the chance to work in-person with team members in different cities and offices.

    Our culture is collaborative and inclusive - we value diversity. As a software development tool company we have pride in what we build and enjoy making our software available to others. We love to share the knowledge and learnings of all software engineers on our blog at blog.codeship.com
2016-07-25FlexibleRemote

ReCharge

Technical Customer Support (Remote)


ReCharge


support

support

8mo

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.
2016-07-25FlexibleRemote

Email Hunter

Customer Success Specialist — Europe


Email Hunter


support

non tech

support

non tech

8mo

Apply

Email Hunter crunches the web's data to allow businesses to connect to each other. We provide our service to more than one hundred thousand users and our growth is accelerating. From the start, we focused on building a powerful, simple and efficient service. We're now looking for our fourth recruit to continue this mission. You'll join a small team with big goals, full transparency and the belief that a handful of people can make great things happen!
2016-07-25FlexibleRemote

Email Hunter

User Happiness Specialist — Europe


Email Hunter


support

non tech

support

non tech

8mo

Apply

Email Hunter crunches the web's data to allow businesses to connect to each other. We provide our service to more than one hundred thousand users and our growth is accelerating. From the start, we focused on building a powerful, simple and efficient service. We're now looking for our fourth recruit to continue this mission. You'll join a small team with big goals, full transparency and the belief that a handful of people can make great things happen!
2016-07-21FlexibleRemote

Hotjar

Director Of Customer Success


Hotjar


exec

support

exec

support

8mo

Apply

We’re looking for an extremely organized and self-driven Customer Success Director to help build and foster a self-service Customer Success program and community. Your main objectives will be to empower and help users through top notch resources, onboarding, support, and act as a champion for our users and a visionary and leader for the customer success team. You must be passionate about customers and have the ability to not only solve for the customer, but also strive for excellence in both staffed service interactions and self-service resources.
2016-07-20FlexibleRemote

InVision

Customer Support, L1 (West Coast Hours)


InVision


support

non tech

support

non tech

8mo

Apply

InVision is the world’s leading design collaboration platform.
2016-07-20FlexibleRemote

Codeship

Customer Success Engineer @ Codeship


Codeship


support

engineer

support

engineer

8mo

Apply

Full Time: Customer Success Engineer - Remote @ Codeship at Codeship in Remote

2016-07-19FlexibleRemote

Complexible

Technical Support Engineer


Complexible


support

engineer

support

engineer

8mo

Apply

Technical support engineers are responsible for providing support for Stardog via email, chat, and phone. You will troubleshoot, diagnose, and resolve issues for customers. In your spare time, you will improve documentation and training materials and work on internal software projects.

2016-07-15FlexibleRemote

Compose

Support Engineer


Compose


support

engineer

support

engineer

9mo

Apply

Our customer base is growing quickly, and we want your combination of sharp technical and warm people skills to help our customers solve problems and get the most out of their databases at Compose. We operate a fleet of various databases, so there is something for everyone: MongoDB, PostgreSQL, Redis, Elasticsearch, RethinkDB, and likely many more!

If you are a developer, DevOps/SRE magician, or database junkie and know how to help developers with technical questions, we want to talk to you. You will be most effective if you have an inquisitive nature, are technically-inclined and love to learn. We are not just looking to fight fires, we are looking to prevent them. We pride ourselves in providing top-notch support and guidance, so being able to communicate effectively with empathy and compassion is a must.

This is the perfect position for a motivated learner who wants to gain experience within a vibrant team focused on building an intuitive and customer-focused product. Spending time with our customers and product will let you interact with all sorts of interesting characters and will help you grow into a high-end distributed systems engineering position (we need those too, so if you start on support and do a great job, there is a huge amount of room for growth).

We're a distributed team and we work across many different time zones. If you're a night owl, an early riser, or somewhere in between, we're happy to accommodate untraditional work schedules -- our worldwide customers often need help at odd hours!

Technical bits we hope you're good at (or can become good at):

  • Databases: We provide production-grade databases to our customers. Hopefully you've navigated a few, even if it was Visual FoxPro.
  • Linux: You'll want to know vmstat from sysstat and iftop from iotop. You should be comfortable with a text editor (vi, emacs, nano, makes no difference) and be able to grep | sed | awk your way through a mess of log files.
  • A language: They're not just for humans anymore! Ruby, Go, Python, JavaScript, Haskell... chicken!? Whatever works. We interface with developers every day, and the support team itself is a team of devops, system engineer, and developers. You'll be happiest if you can poke through someone else's code, and maybe hack out a little bit of your own.
  • Communication: You should like to communicate with people. Human-focused communication of technical things - it's a delicate balance!
  • Creative Problem-Solving: You'll face a wide range of weird, wild problems.

    We're excited to see what sort of character will wind up in this role... a few helpful traits include:

  • Patient: You'll deal with many crisis-like situations. Being able to stay cool under fire is essential.
  • Driven: We're a self-managing organization that gives you the respect, trust and responsibility to operate with minimal oversight.
  • Compassionate: Compose is stuffed with many great hearts, minds, and spirits. We'd love for you to want to collaborate and grow with them.
  • Inventive: You'll need buckets of creativity to help you solve a wide range of (sometimes vague) conundrums.
  • Accepting: Freedom to fail! Things won't always work, but things will always iterate. This is a fun role and should feel that way.

    Compose implements blind-hiring! Merit based, objectively graded work samples are the first step. We have worked hard to minimize our own biases as much as possible and find the best possible humans for the team. We respect a fancy education or a list of spectacular previous accomplishments, but nothing is more impressive than the right combination of ingredients - which you can objectively demonstrate.

    At any time during the process, we are available to chat (email, video, whatever you like) to ensure you are comfortable with the process and feel that you're being treated fairly and with respect.

    We look forward to meeting you!

    Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.
2016-07-14FlexibleRemote

Paperless Post

Remote Customer Support Associate (New York Based)


Paperless Post


support

non tech

support

non tech

9mo

Apply

Paperless Post is seeking a compassionate customer support associate that will help our users have the best experience possible on our platform on a daily basis. Because we never read answers out of a manual, you’ll spend your days providing the kind of personalized responses that make customers feel like they’re talking to a real live human being—because, well, they are!
2016-07-13FlexibleRemote

Sonatype

Senior Technical Support Specialist US Western Region APAC 100% Telecommute


Sonatype


senior

support

senior

support

9mo

Apply

The Senior Technical Support Specialist will be responsible for providing in depth technical support for Sonatype’s Western US and Asia Pacific region. This is not a typical technical support role. In fact, the current support team members all have development and/or quality engineering backgrounds.

2016-07-13FlexibleRemote

QuickMail.io

Customer Support Champion


QuickMail.io


support

non tech

support

non tech

9mo

Apply

Fancy a change this summer and join a kick ass team?

https://youtu.be/3lnvAtMDWqE (who will you be working with)

POSITION SUMMARY

We are looking for a Customer Support Champion to make our support consistently exceptional.

This position full-time and 100% remote.

DISQUALIFIERS: PLEASE DO NOT APPLY TO THIS POSITION IF YOU:
  • Have less than 2 years of Customer Support experience
  • Have never worked remotely before
  • Don’t like exploring other countries
If none of these things can be said of you, then please continue reading…

ROLES AND RESPONSIBILITIES
  • Answer customer support tickets and gather business intelligence (you’ll be my eyes and ears).
  • Put in place processes & policies to make sure customer experience is consistent and always awesome.
  • Develop ongoing improvement initiatives for customer support, establish KPI & drive them.
  • Design, build & maintain well organized help-center with video tutorials and articles, to reduce amount of trivial support requests.
  • Good opportunity to lead a small growing team.

SKILL REQUIREMENTS
To be our Customer Support Champion requires a number of skills including:

  • Excellent interpersonal and communication skills.
  • Excellent organizational skills (don’t drop any ball)
  • Great at understanding priorities and executing in order of importance.
  • Self directed & motivated (previous track record of working remotely unsupervised). 
  • Experience building processes and systems to improve workflows.
  • Have a webcam & stable internet. The magic word is unicorn (add this to the form).
  • Be comfortable with technology to be able to understand how the product works internally without any problem.

ADDITIONAL INFORMATION

Here are the values we stand for: https://quickmail.io/values

We’ll be accepting applicants until the position is successfully filled.

To apply: https://docs.google.com/forms/d/1mFVaxYhEUnZeJ2Il2mOQoKjOK9hCEBtXX0SwmxfiZ1M/viewform

2016-07-10FlexibleRemote

LearnDash

Customer Support Specialist


LearnDash


support

non tech

support

non tech

9mo

Apply

Do you enjoy the satisfaction of helping someone solve a problem?

Are you the "go-to" person for tech support from friends and family?

Would you like to get paid to help people in the comfort of your home?

We are seeking a passionate and friendly person to join our team as a Customer Service Specialist where you'll get the opportunity to make a real impact on people's lives and businesses.

Great performance is rewarded with increases in both responsibility and compensation!


CUSTOMER SERVICE SPECIALIST RESPONSIBILITIES:

Provides technical support and guidance to users by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.


CUSTOMER SERVICE SPECIALIST DUTIES:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending improvements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Responds to pre-sales inquiries.
  • Avoids legal challenges by monitoring compliance with terms of service agreements.


SKILLS & QUALIFICATIONS

Strong WordPress Competency is a Must, Customer Service Acumen, Basic Proficiency of CSS & HTML, Basic PHP Proficiency Preferred.

Bachelors Degree Preferred but not required given relevant experience.


ABOUT LEARNDASH

LearnDash (http://www.learndash.com) is the leading learning management system built upon the popular WordPress platform. Using our software, people and organizations can create (and even sell) online courses.

LearnDash powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers.

Backed by industry professionals with Fortune 500 experience, LearnDash powers innovative and engaging online training programs across the globe.

To apply: Apply at http://www.learndash.com/careers

2016-07-07FlexibleRemote

Powerfront

System Admin Technical Support


Powerfront


sys admin

support

admin

sys admin

support

admin

9mo

Apply

Are you an IT Support professional with at least 6 years IT support experience?


Would you like to join a fast growing company with a fantastic culture?


Powerfront is looking for talented DevOps / Technical Support Engineer to support our Powerfront CMS platform.


We are a dedicated, passionate and close knit team with technology running through our veins. We're reinventing the world of eCommerce software; we're not developing small applications. We have developed software that transforms the way companies run their online business. You'll use the latest technologies. Every day, you'll be challenged. A career at Powerfront is your opportunity to become a leader in the future of the software industry.


Responsibilities



  • Management of systems ensuring maximum system availability by maintaining a stable, standard and secure technology platform

  • Monitoring, administration and management of server/network infrastructure (internal and hosted)

  • Support server, network and desktop hardware, software and applications

  • Installing patches and security upgrades on server infrastructure

  • Use formal Change Request process for making changes to infrastructure.

  • Provide help desk support to clients and resellers by phone or email using the Help desk Ticket system

  • Stress Testing Sites

  • Client email support

  • Copying Client Sites & Client data

  • Provide dedicated support during system critical & high platform availability incidents as a key member of the 24x7 incident response team

  • Plan Manage and implement authorised infrastructure projects e.g. server optimisation, firewall replacement, setup U.S. hosting services etc.

  • Disaster recovery plan development, implementation and maintenance

  • Documentation of all systems configurations and processes


Values we look for



  • Honesty, Caring, Self-Improvement, Confidence, Fun, Productivity and Toughness.

  • Showing an eagerness to grow and learn more about the business. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement.

  • Exhibit professionalism and commitment to role, the company and creation of the product.

2016-07-06FlexibleRemote

Moz

Customer Support Engineer


Moz


engineer

support

engineer

support

9mo

Apply

Hi there! Seattle based Moz is looking for our first remote employee in Australia! 
2016-06-30FlexibleRemote

Quimbee

Director Of Customer Happiness


Quimbee


exec

support

exec

support

9mo

Apply

The director of customer happiness will own all aspects of customer service at Quimbee. Customer happiness is a top priority at Quimbee, and you will be in a position of trust. Quimbee has a highly sophisticated customer base made up of some 15,000+ law students from all over the country. Your job will be to provide impeccable service to each and every customer, no matter how big or small the request. 
2016-06-30FlexibleRemote

Iwantmyname

Customer Support Developer


Iwantmyname


support

dev

digital nomad

support

dev

digital nomad

9mo

Apply

About you


You love teaching and helping, and often annoy people by constantly saying "patience is a virtue."

----

About us


iwantmyname is a small, New Zealand-based domain registrar (there's 12 of us at present) where creativity, transparency, and happiness are the company's core values. Our team is made up of a bunch of geeks who love building the very best domain management service on the planet.

Also, our work environment is quite modern and unique, offering:

  • Self-management of your time and resources
  • Virtual workplace
  • Opportunities to work overseas

    ----

    The position


    What we're looking for is someone to assist people with all technical questions and to help improve the overall support experience for both customers and other team members. Providing amazing customer support is possibly the most crucial aspect of our business, so it can't be understated how important you will be to our success.

    Your day-to-day tasks will include:

  • Replying to technical support inquiries and updating internal documentation as well as our public knowledge base
  • Improving admin tools and external support interactions (you need to be happy to dive into our codebase for that)
  • Reporting bugs and working with our technical team to resolve them
  • Communicating with suppliers to debug issues with domain registrations, transfers, and updates
  • Influencing the direction of iwantmyname's website and dashboard based on customer feedback
  • Excellent English-language writing skills are a must. Also note that we're specifically looking for someone in Asia-Pacific timezones (UTC+8 ± 1 hour), but other location would also be fine if you don't mind timeshifting.

    And if you really want to razzle-dazzle us, tell us about your:

  • Knowledge of domains, DNS and related topics
  • Your favourite technologies and programming languages
  • Previous experience in customer service
  • Time spent trapped on deserted islands
2016-06-29FlexibleRemote

Waysact

Technical Support Manager


Waysact


exec

support

exec

support

9mo

Apply

Who we are:

Waysact is software as a service that supports the face to face fundraising of most of the world's largest non profit organisations. Charities like UNICEF, Red Cross, Greenpeace, WWF, Save the Children, UNHCR, Amnesty International and World Vision use Waysact to recruit new donors out on the streets, in shopping malls and door to door. 
We're making an incredible difference. We're a group of highly dedicated and talented people (and a few veritable  geniuses) located globally; from the rain forests of Argentina to the heart of the Emerald Isle to the South of France and the northern Australian New South Wales hinterland; from London to Berlin to Cardiff to Toronto to Washington to San Francisco to Buenos Aires to Melbourne to Byron Bay, Bondi Beach and Manly. We operate in 30 countries and 17 different languages. 

We've grown and are growing at a blistering pace because we have always put our customers at the centre of everything we do. We are proudly bootstrapped and a creative commons for an industry that raises a billion dollars annually for the improvement of the world around us.

Who you are:

  • We support mission critical activities 24x7x365 and some highly demanding and pressured environments. You'll be able to respond to that pressure with strong communication and problem solving skills. You'll love stepping up and doing whatever it takes to get the right outcome. Your sleeves are ready-rolled.
  • We support some users that are such fundraising heroes they simply don't have any room left for aptitude with technology. You'll love that and want to make their experience a wondrous one.
  • We're a small multi-disciplinary team. You'll appreciate the variety and opportunity that offers and be able to switch focus easily but you don't get distracted and you finish everything you start. You have the technical proficiency to pick up and use new tools and technologies easily.
  • We all work from home, as must you. You'll enjoy the flexibility and freedom that brings but have the maturity to handle it. You can work unsupervised because you over-deliver and that's the only way you work.
  • You're bi-lingual in Spanish and English with impeccable writing skills in both.
  • You have a background in web development, QA or at the very least a computer science degree.
  • You're known to be honest, kind, fun, patient, generous and intelligent.

We'll expect you to:

  • Help our fundraisers through the design and technical implementation of new campaigns and get them set up on Waysact;
  • Answer support queries and issues via email, phone and chat;
  • Deliver fantastic user experiences in online help and email communications; 
  • Learn everything there is to learn about Waysact's products and regular giving fundraising;
  • Use your skills and acquired expertise in regular giving fundraising to innovate and improve Waysact; and
  • Support the whole team in delivering software that people love to use.

Why you should apply:

In return, we will provide you with the opportunity to build something amazing. We have a fun, friendly and supportive team culture, and we're offering the opportunity to grow and develop your skills & experience as a Waysact expert in a ground-breaking technology environment.

We'll accept applications from UTC-7 (PDT)

To apply: Send an email to james@waysact.com

2016-06-28FlexibleRemote

Nookal

Customer Support Analyst


Nookal


analyst

support

non tech

analyst

support

non tech

9mo

Apply

About You

You love talking to clients and eager to help them solve their issues. You’re quick to learn, and are excited about technology and the future of the Internet. Kindness plus a sense of humour are paramount.

You can determine the root cause of issues, resolve testing issues, and drive issues to closure.

You own the QA and testing process and understand how to work alongside a development team to help foster innovation and creativity, while building a comprehensive knowledge base and persist in finding solutions.

You don’t shy away from "the new" and can implement processes and systems with ease.

You’re a wizard with cloud-based software and have general knowledge of first level support, bug tracking, and testing new code. 

Bonus points for:

  • Being a very competent author - plus the ability to explain a range of topics in easy to understand and concise terms [English]
  • SQL and scripting skills
  • Basic understanding of software development lifecycle (SDLC) methodologies
  • Understanding of JavaScript/PHP/HTML and browser developer tools (Firebug, etc.)

Unlike a lot of other companies, we talk directly with users – that is the focus of our customer support.

About Nookal

For the last 5+ years we have been working hard to develop a great product while building a lasting team within a fun, flexible environment.

We are driven to make Nookal the world's leading provider of cloud-based practice management software. Nookal helps allied health (e.g. physiotherapy, chiropractic, etc) companies manage core business processes with a single, fully integrated system covering bookings, payments, financials, notes, inventory and more.

About Your Role

You will be primarily responsible for onboarding, educating, solving technical problems, training and supporting our users on a global level. Your role is to guide new and existing users every step of the way to ensure they get the most out of our product - then diagnose, report and solve issues or concerns they may have. 

An essential part of this role is to influence the product direction by gathering customer feedback, identifying workflow bottlenecks, and working with the production team to make a positive impact for our users.

To apply: Send a resume to darrenr@nookal.com

2016-06-26FlexibleRemote

DealDash

Customer Support Specialist (Telecommute)


DealDash


support

non tech

support

non tech

9mo

Apply

DealDash is looking for talented and motivatedindividuals who are interested in joining a company with startup roots that hasnow grown into an e-commerce success.
2016-06-23FlexibleRemote

Call Loop

Customer Happiness & Success Agent


Call Loop


support

non tech

support

non tech

9mo

Apply

Call Loop is looking for a talented customer success person to help us engage, grow, and support our current and growing new customer base.
2016-06-21FlexibleRemote

InVision

Technical Support, Level 2 (Remote - US West Coast)


InVision


support

support

9mo

Apply

InVision is the world’s leading design collaboration platform.
2016-06-16FlexibleRemote

Datastax

Enterprise Solutions Engineer


Datastax


support

engineer

support

engineer

10mo

Apply

DataStax Enterprise is the database for Cloud Applications, and we're looking for a talented Enterprise Solutions Engineer to help us solve some of the worlds most challenging problems.

The Solution Engineer will have a deep understanding of both the traditional RDBMS and Open Source technologies with the ability to interface with both a developer audience as well as a non-technical audience. This is a remote position; may be located anywhere in the U.S.

Essential Job Functions:

  • Provide empirical based guidance that leads to the successful development, configuration and delivery of large-scale, distributed solutions built on the DataStax Enterprise platform, Apache Cassandra, SOLR, and Spark
  • Heavy focus on ensuring the success of customer PoC/Pilots through hands-on delivery, effective management of acceptance criteria and issue escalation/resolution.
  • Qualifying customers' requirements and effectively articulating DataStax's ability to meet these requirements.
  • Work with the Account Executive to build effective strategies to drive sales into F500 Customers.
  • Partner education and deal support maximizing DataStax's success through effective mentoring and product positioning.
  • Developing and delivering exceptional company/product presentations and demonstrations 1:1 and 1:many.
  • An active member of the field's feedback process to the Product Management team.
  • Engagement of the Cassandra's community through attendance to community events and the delivery of DataStax content as required.

    Job Requirements:

  • 5+ year’s customer facing experience.
  • Prior Federal Industry experience
  • 5+ years in an application development or consulting role
  • Past NoSQL Experience in production environment
  • Past experience and knowledge around DevOps methodology.
  • 1+ years’ experience with Apache Cassandra
  • Proven track record within a software vendor or turn-key hardware/software vendor.
  • Strong communication and presentation skills with an ability to present complex solutions concisely 1:1 and to a large audience.
  • 5+ years’ experience with traditional RDBMS including Data Modeling, performance tuning and configuration.
  • 5+ years’ experience with Linux.
  • 5+ years’ experience with and proficiency in Java, C# and/or Python
  • Proficiency with and understanding of Scala
  • Experience with SOLR and Spark
  • Ability to learn new technology quickly.
  • Ability to communicate well to the developer community from the individual developer to the team leader.
  • Comfortable talking up and down the IT chain of command including at IT Director / CIO level.
  • Good knowledge of datacenter architecture, particularly multi-datacenter and global deployments.
  • Organized and analytical, able to thrive under pressure whilst leveraging strong time management skills.
  • Autonomous and self-motivated.
  • Creative and adaptive approach with an ability to remove obstacles and accelerate the sales cycle.
  • The candidate will be initially be working from a home office.
  • Ability to travel up to 25% of the time is required.

    DataStax is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sexual orientation, gender identity, disability, protected veterans status, or any other characteristic protected by law. The following link provides more information regarding Federal laws prohibiting discrimination in employment: "EEO is the Law"
2016-06-10FlexibleRemote

Sulvo

Senior Customer Success Manager


Sulvo


Meteor JS

full time

support

exec

Meteor JS

full time

support

exec

Fully Remote position10mo

Apply



 

Location:

2016-06-07FlexibleRemote

Spreedly

Technical Customer Support Manager


Spreedly


support

exec

support

exec

10mo

Apply

Principals only, no recruiters

Spreedly is a fast-growing startup that is building out a support team to keep up with our expanding customer growth. We need an experienced technical support person that can jump into the role, start learning, and contribute quickly.

We're a payments API that’s used by developers around the world. This makes the technical aspect of a support team member very important, so we are looking for someone who can code. Today our engineering team primarily works with Ruby, Rails, Riak, Postgres, Redis, and Linux; tomorrow could see them using Elixir, Rust, Kafka, FreeBSD, etc. We need someone with grit enough to dive into code to troubleshoot customer problems, but who can also express empathy and patience in moments of confusion.

You’ll be spending the majority of your time answering customer inquiries and researching issues, as well as consistently updating and maintaining documentation and other customer-facing materials to make our customers’ experience with Spreedly as simple as possible.

RESPONSIBILITIES

  • Work with customers and find resolutions to their questions as quickly and simply as possible.
  • Speak to customers daily with an engaging personality, polished written/verbal communication skills, and meticulous attention to detail.
  • Support Spreedly’s self-service goals by guiding prospects and customers to use the rich, publicly available resources to best serve their initial and ongoing use of the service.
  • Discover and analyze gaps in customer experience and identify early warning signals that lead to churn - and then work with other teams to address root causes.
  • Build compelling business cases backed by data to introduce new processes or functions that will drive customer success at scale.

    QUALIFICATIONS

  • Proven experience working with technical customers/end users, who are primarily developers using our API to support commerce businesses, including heavy usage of curl, Git, etc.
  • The confidence and ability to embrace new technologies, as needed, to advance Spreedly’s ever changing support goals.
  • Ability to operate semi-autonomously to incorporate your own immediate priorities with the longer-term and ever-shifting needs of a startup environment.
  • Consultative and investigative mindset with the ability to find the right pieces of information to put together the whole puzzle.
  • Demonstrated ability to work remotely with desire to work Pacific time zone hours; i.e. UTC-7.
  • Our team is largely based in the RDU area of North Carolina, however we are looking for someone remote for this opportunity who will ideally be located on the West coast of the U.S.

    The team needs people that are great at their job who know how to elevate the team members and customers around them. You must enjoy talking to customers every day, but always be looking for new ways to automate yourself out of the job. Your contributions will be formative in helping to build the support org from the ground up. This opportunity is perfect for someone with an unmatched passion for understanding customers’ needs and connecting the dots to make them continuously successful with our service.
2016-06-01FlexibleRemote

The-Middle-Finger-Project

Customer Service Administrative Assistant


The-Middle-Finger-Project


support

non tech

support

non tech

10mo

Apply

DESCRIPTION

We're looking for a high-energy, internet-loving, customer service & administrative assistant jungle cat who totally SLAYS at creative, thoughtful approaches to keeping our customers loving us and having fun—even when they're experiencing an issue and/or taking us to task for something. ;)

You'll work under Ash Ambirge, an award-winning blogger & business maven who originally went from $26 in her bank account to building a million dollar online empire, and whose made it her life's mission to encourage and inspire other women around the world to live & work creatively using technology. Ash is represented by her literary agency, Writers House NYC, where she's working on a forthcoming memoir documenting her journey, and is known for her irreverent voice online, her no-punches approach to business, and her online programs, workshops & international retreats.

A copywriter by trade, and also the owner of her own copywriting agency, Ash has her hands in a million fun & exciting projects at any given time, and needs your help to act as a liaison between her and her many loyal and devout customers & fans–particularly when they're having an issue downloading a product, or maybe just writing in looking for an encouraging slap in the a*—and help all operations run smooth as a glass of Malbec down the throat. (Because, MALBEC.)

As one of Ash's right hand superstars, here are a few of the things we're on a mad hunt for in a candidate!

1. Outgoing personality, a sense of humor, and willingness to have fun with your work!

We believe that doing business isn't worth it if we're not having fun. We're big fans of emojis and gifs in emails, and that basically says everything you need to know. YOU'RE EITHER AN EMOJI PERSON OR YOU AREN'T, AM I RIGHT? <---Truth. We're looking for the fun-loving sort of human who can kill it for us and have a great time doing it, alongside our customers and our mini team on Slack. :) See? I couldn't even resist a smiley face right there.

2. Big creative writing chops. Or bones. Or something that shows us that you won't sound like a robot when you write emails...and that you actually like helping people. :)

Our company is a creative writing & online publishing company, so anyone who has contact with our customers has got to walk the walk and talk the talk. We're less "Dear Madam" and more "Hey, girlfriend!" We pride ourselves on creating a really enjoyable customer service experience through language that makes people smile and assure them they're not just another number / ticket / email. Human-to-human is the goal, and we're looking for someone who's going to take as much pride in their emails as they would their mother's obituary. OKAY, OKAY, TOO FAR. But, you get the point. (And that includes grammar and proper punctuation, yo.)

3. Confidence & courage.

We're a mini team, rebuilding from the ground up, and that means that anyone who works with us is automatically going to be the ruler of their domain, i.e. You'll be calling a lot of the shots—and we want you to. We want you to take ownership over your work, and we trust you to make the right call. You won't have to run everything past a boss, or ask permission for every little thing, which is cool, because it means you'll have a big impact on our company and a lot of control. We want you to do the best job that you can, and we'll often let you decide what that means.

4. Organized, connected, curious & one step ahead.

Is a customer reporting an issue that you can't resolve? You'll need to link up with the right person on the team who
can fix the issue, and work through it together, and then report back to the customer. Something wonky happening with the site? Dive in with them and let's figure things out. You'll be in problem solving mode 50% of the time, and so you've got to really love getting your hands dirty and not being afraid to try any number of avenues to show someone that we'll stop at nothing to make things right.

5. Located anywhere in the world, on any time zone, and willing to set your own hours.

This is a part-time contractor position, meaning that YOU get to set your own hours, work when you're available, and do it from a French Riviera seaside or a back porch in Nebraska. Cool, huh? This company sprung from the CEO's belief that we can do great creative work without sacrificing our lives working in a lonely little cubicle for 40 hours a week until we're grey in the face and wake up one day wondering where time went. We're staunch advocates of travel, new experiences, and creating a life that you actually give a sh
t about. Which means you can be anywhere, anytime as long as you get your work done.

Key Job Responsibilities Include:

  • Being the queen or king of all customer service emails & issues. This is your domain, baby!
  • Social media monitoring & sassery
  • Arranging interviews between various media outlets & the CEO and managing calendar
  • Troubleshooting basic technical issues (e.g. login issues, new passwords)
  • Contacting vendors and clients, acting as a liason
  • Proofreading
  • Publishing blog posts in Wordpress
  • Working with email marketing software
  • Tasks as assigned to assist CEO & team with project work
  • Keeping everyone's head on straight ;)

    ----

    REQUIREMENTS

  • Minimum availability of 10 hours per week // maximum 20 hours with potential to grow
  • Computer
  • Wifi / internet connection
  • Online & social media prowess
  • Familiarity with Wordpress highly desired
  • Ability to work independently & remotely
  • Communicate with other team members through Slack messaging system & Asana
  • Willing to track your time hourly via our system
  • At least one funny pet peeve. ;)

    Bonus skills:

  • AWeber or Mail Chimp
  • Photoshop
  • Facebook / Twitter Ads

    ----

    BENEFITS

  • $18 USD / hour with potential for growth, based on success in role
  • Work from home in SILK PAJAMA PANTS, YOU GUYS
  • Set your own hours and do anything you want on a Monday morning at 9am
  • Work with a super fun, small creative team (seriously, we're fun, we SWEAR)
  • Potential for occasional international travel with the team
  • Have your ideas heard & influence the company's growth like a baller
  • If you're one of ours, we take care of you like one of ours
2016-06-01FlexibleRemote

Dapulse

Customer Success Manager In The US


Dapulse


exec

support

exec

support

10mo

Apply

Our job is to make our customers happy. Sometimes it's not that easy, but we're willing to do anything it takes to make it happen! (Well, almost anything)...
2016-05-27FlexibleRemote

ShopStorm

Customer Success Specialist


ShopStorm


support

non tech

support

non tech

10mo

Apply

ShopStorm is looking for a Customer Success Specialist to join our fully distributed team. You’ll be responsible for supporting a growing set of Shopify apps which help power thousands of online stores.
2016-05-25FlexibleRemote

Veeam Software

Technical Support Engineer


Veeam Software


engineer

support

engineer

support

10mo

Apply


  • The Tier 1 technical support engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation

  • Fortify client relationships focused on 100% customer satisfaction

  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool

  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers

  • Perform troubleshooting and analysis, including log file investigation

2016-05-20FlexibleRemote

CPanel

Linux Technical Support


CPanel


linux

support

linux

support

10mo

Apply

Available Shifts: 7AM- 3:30PM, 3PM- 11:30PM, 11PM- 7:30AM 
Telecommute: Possible                                 

2016-05-17FlexibleRemote

Intercom

Customer Support Engineer


Intercom


engineer

support

engineer

support

11mo

Apply

For this position we will only consider candidates who are physically located in the APAC timezones (UTC+8 ± 3 hours). 
2016-05-16FlexibleRemote

ChartMogul

Customer Success Engineer


ChartMogul


engineer

support

engineer

support

11mo

Apply

We are looking for a Customer Success Engineer with mad debugging, troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls. You are self driven, with a knack for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You will be a champion for the customers voice within our company.
2016-05-15FlexibleRemote

Onelogin

Senior Technical Support Engineer


Onelogin


support

senior

engineer

support

senior

engineer

11mo

Apply

DESCRIPTION

OneLogin provides a single sign on solution so you don’t have to worry about passwords, links, or bookmarks - you simply log in and all your applications are at your fingertips. We are a leader in the fast growing market segment known as identity and access management, expected to grow to an $18 billion market over the next few years. We are growing rapidly, behind $43 million in funding from CRV, The Social+Capital Partnership, and Scale Venture Partners.

ONELOGIN CONTINUES TO INNOVATE IN ENTERPRISE IDENTITY MANAGEMENT, PROVIDING THE INDUSTRY’S LEADING SAAS SOLUTION FOR MANAGING INTERNAL AND EXTERNAL USERS ACROSS ALL DEVICES AND APPLICATIONS. OUR HEADQUARTERS ARE IN DOWNTOWN SAN FRANCISCO. WE ALSO HAVE OFFICES IN ENGLAND AND MEXICO BUT THIS POSITION IS REMOTE. OUR EXCELLENT EMPLOYEE BENEFITS AND PERKS ARE A GREAT COMPLIMENT TO THE BREATHTAKING VIEWS OF THE BAY.

We're looking for a talented and driven Senior Technical Support Engineer. We're a fast growing company working in the Enterprise Identity and Access Management and single sign-on (SSO). We believe in hiring talented individuals with a passion and drive to succeed!

In the Technical Support role, you will be responsible for helping customers resolve technical questions related to product use and set up. You will be a key part of our Customer Success strategy; helping integrate new clients and working with engineering for 2nd level support. This is a great opportunity for an experienced Technical Support engineer, looking to learn and also take advantage of their existing skill set. A second responsibility of the role consists of working on documentation for common technical issues and adding that to the OneLogin Knowledge Base.

----

JOB DUTIES AND RESPONSIBILITIES

  • Be proactive in providing outstanding design and deployment services resulting in outstanding customer satisfaction
  • Be prompt and provide high quality service and leadership to align with customer goals and requests
  • Mentor and train customers on the OneLogin service
  • Lead interaction and collaboration with other OneLogin teams such as Engineering and Support as needed to address escalated issues
  • Contribute to and use knowledge base repository of deployment best practices
  • Provide development and integration assistance

    ----

    QUALIFICATIONS

  • The ideal candidate has experience with providing technical support for a software product (SaaS a plus!)
  • Exceptional written and oral communication skills
  • Comfortable with Windows Server operating systems
  • Experience configuring and administering Windows services such as Active Directory, DNS, DHCP
  • Experience with Javascript and HTML
  • Knowledge of Active Directory Group Policy creation and maintenance
  • Knowledge of AD, LDAP, SSO, SAML
  • Familiar with enterprise level active directory deployments and configurations
  • Capable of enabling web based application with SAML
  • Past coding experience in core web technologies; Ruby on Rails, Python, PHP, HTML, and others
  • Knowledgeable in configuration of OTP solutions such as Symantec VIP, Yubico, and RSA
  • FLUENCY IN GERMAN PREFERRED
2016-05-09FlexibleRemote

Museum-Hack

Customer Service Sales Support VA


Museum-Hack


support

sales

support

sales

11mo

Apply

We love our Virtual Assistants. Museum Hack employs several VAs and have flown many of them to NYC for team building.

Are you looking for something fun and fast-paced?

Are you bit of a perfectionist who loves getting stuff done?

Want to work with a super cool, hilarious and art-inspired team?

MUSEUM HACK WANTS YOUR HELP!

----

JOB DESCRIPTION

  • Assist in responding to customers via email.
  • Utilize Google Docs, Gmail, Google Calendar, and many other web-based services.
  • Return phone calls to our new customers to answer questions about our tours.
  • Note: No outbound sales calls are required! But we do expect you to call our customers on the phone when they submit requests for more information and include a phone number.
  • This will start as a part-time contract position with 10-30 hours per week. Many of our part-time contractors choose to make us their primary source of income, with lots of great perks. We are a cool place to work: new opportunities every day, passionate coworkers, and fun customers.

    ----

    JOB REQUIREMENTS

  • Must have nearly perfect written English skills and amazingly awesome spoken English skills.
  • High quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details. (In short: You get shit done.)
  • Great phone skills: You will call future guests who have emailed us to find out what kind of event they would like, and get them excited about coming to the best museums on earth with us.
  • Resourceful and have intuition for accomplishing tasks without too much explanation.
  • Be fun and exciting without using too many exclamation marks!!!!!!!!!!!
  • Able to work Eastern USA timezone hours, preferably based in Eastern USA timezone (or an early riser elsewhere).
  • Flexibility quotient high: Things can and do change on a dime around here – you gotta go with the flow, and be ready to kick it into high gear at a moment’s notice.
  • Weekend availability is a major plus! To check our Help Desk and reply to any urgent messages. We estimate 1-3 hours per weekend.

    ----

    JOB TASKS

  • Monitor our email accounts for new messages.
  • Reply to customer messages in a fun and helpful way.
  • Use our ticketing and Help Desk system.
  • Create Google Calendar entries based on customer appointments.
  • Call customers to inform them about any special information and answer sales questions.

    ----

    HOURS

    This is a part-time position for 2-6 hours per day. You should be available to work a flexible amount of hours in the Eastern Time Zone (UTC-05:00), 9am to 6pm, Monday to Friday with an hour or two per day on the weekends (flexible time).

    ----

    PAY RATE

    $12 to $16 per hour, depending on experience.

    ----

    MORE INFORMATION

  • Many people on our team are remote and work from home.
  • Most of our VAs stay with the company for years, and move up to do really exciting things with us.
  • VAs occasionally receive performance-based rewards and incentives.
  • Our company is GROWING! We are an innovative arts-based business in New York City. Find out more about us by watching our CEO Nick's TEDx talk.

    ----

    ABOUT MUSEUM HACK

    Museum Hack is a non-traditional private tour company crafting museum experiences that encourage visitors to look at museums in new ways. We use the expansive collection of the Metropolitan Museum of Art and the American Museum of Natural History as our playground to create “un-highlights” tours that focus on hidden works and unexpected stories.

    Museum Hack is not affiliated or endorsed by the Metropolitan Museum of Art.
2016-05-03FlexibleRemote

Leadfeeder

Customer Support Specialist


Leadfeeder


support

non tech

support

non tech

11mo

Apply

We are building an international customer support team for Leadfeeder and we are looking for a Customer Support Specialist to work remotely with us.

We are a fast growing startup headquartered in Helsinki, Finland. We are determined to make Leadfeeder a big thing globally. Currently we are a team of seven and we are hiring a lot of new key people during the next years. We have a solid business and our customers are loving what we do for them with Leadfeeder.

Your job would be to:

  • respond to customer questions about using or setting up Leadfeeder
  • contact Leadfeeder trial users by phone and email to educate them how to use the tool
  • support our Partner companies to offer Leadfeeder to their customers

    We hope you are:

  • Fluent in spoken and written English
  • Ideally based in Europe or USA
  • Able to work remotely (i.e. from home, or other settings with decent internet connection)
  • Aware of how a web based software works
  • Interested in developing our customers' sales processes
  • Naturally interested in customer questions and devoted to solve the problems they have
  • Hungry to get better and better as a professional and as a contributor in a team

    What we have to offer:

  • Competitive base pay
  • Interesting growing business field
  • Good support from the team
  • A chance to be a part of the next success story
2016-04-28FlexibleRemote

SolarWinds

Customer Success Engineer


SolarWinds


engineer

support

engineer

support

11mo

Apply

Papertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds Cloud, which includes Librato and Pingdom.

2016-04-27FlexibleRemote

Animalz

Customer Success


Animalz


support

non tech

support

non tech

11mo

Apply

We’re hiring a highly organized and empathetic person for Customer Success.

If you are ridiculously organized, passionate about process and execution, kind, and want to be an indispensable part of a fast-growing startup, then we want to talk to you. You could be:

  • a seasoned customer support or customer success person
  • a fresh college grad
  • an experienced administrative assistant looking to make a broader organizational impact
  • an office manager who wants to dig deeper into nitty gritty business logistics
  • a teacher looking to make a career switch
  • or someone who wants to learn how to start and grow a company

There's no particular kind of job experience that makes you right for this role. We want people with growth mindsets:

  • You are highly organized (this cannot be overemphasized)
  • You are empathetic and take the customer perspective
  • You are process and systems oriented
  • You are flexible and can adapt to new challenges
  • You communicate effectively
  • You leave your ego at the door and embrace failure as an opportunity to learn

About us:

We are a content marketing agency, and we believe that content writing is both a science and an art. We produce meaningful articles that teach people something, offer them real value, and make the point you don't expect.

The clients we work with are usually from the tech world. They are top SaaS (software-as-a-service) entrepreneurs. They do everything from mobile app analytics and email marketing to business video hosting and virtual reality. Each and every one of them knows that content crafted with love and hard work is worth a lot more than the sum of its parts, and they work with us because we refuse to compromise on quality.

Put simply, we offer the best content marketing in the world as a service. And we are growing!

In the long run, we're looking to totally change the game of digital content, and to do that we need people who are passionate about quality and excited to build something new!

You will:

  • proactively communicate with customers
  • answer inbound questions
  • make sure that deadlines are being hit
  • ensure that our article pipeline is moving along smoothly
  • dig into our production process to uncover and remove roadblocks
  • schedule company outings and other fun things that build our culture
  • coordinate promotion of our articles
  • run the hiring process
  • NOT be in meetings all day
  • have an awesome sense of humor
  • learn the art of the /giphy command in Slack, and much more.

You'll be the 12th member of our fast growing team. Sorry, we're not looking for part-time or contract employees at this time. But we are accepting remote candidates for this role! We’re located in New York City, but you don’t have to be.

To apply, send us an email and include [content marketing] in the subject. In your email, please include:

  • your résumé/CV
  • a short note on the best customer support experience you’ve had in recent memory

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply: Send a cover letter and resume to workwithus@animalz.co

2016-04-27FlexibleRemote

Harvest

Harvest Expert (Customer Support)


Harvest


support

non tech

support

non tech

11mo

Apply

Disclaimer: Don't judge us too quickly! We've made some intentional typos in this job post. See the "apply for this position" section for more info.
2016-04-26FlexibleRemote

LeadFuze

Customer Success Manager


LeadFuze


exec

support

exec

support

11mo

Apply

Position Overview:
Since our customers pay us over time, it is imperative that they continue to receive massive value from us.

As such, we need an experienced Customer Success Manager to own the process of helping our customers succeed.

This role includes responsibilities for Customer Success activities (e.g., on-boarding, support calls, advising customers on sales strategies, demo calls, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). 

What We Offer:
This position is a remote working opportunity. We will communicate regularly via Slack and through web conferencing solutions such as Google Hangouts, Appear.in, etc. 

You are able to take as much vacation as you need. We trust our employees! 

The pay range is $48,000 to $60,000 per year based on experience with bonuses for hitting certain bonuses for revenue growth and retention.

Responsibilities:
  • Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Expand our revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
Define and Optimize Customer Lifecycle
  • Map customer journey
  • Develop listening points in journey (e.g., usage, satisfaction, etc.)
  • Standardize interventions for each point in journey
  • Define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
Manage Customer Success Activities
  • Onboarding
  • Training
  • Professional Services
  • Customer Support
  • Customer Success Management
  • Renewals
  • Cross-sell / Up-sell
  • Advocacy
Measure Effectiveness of Customer Success
  • Define operational metrics for team
  • Establish system for tracking metrics
  • Create cadence for review within team
  • Expose subset of metrics to executive team, company and board
Deliver Sales Related Advice and Strategies to Customers
  • Understand how sales processes function
  • Be able to advise our customers who may be in high level roles
Enhance Effectiveness and Efficiency Through Technology
  • Support systems
  • Customer marketing software
  • Reference and advocacy solutions
  • Create rapid onboarding process for new team members
  • Foster collaboration within team and across customer lifecycle
  • Delivering webinars on a weekly basis
  • Encourage continuous learning within team
Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives
  • Drive company-wide definition of ideal customer
  • Create company-wide customer feedback loop
Required Experience / Skills:
  • 3+ years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of post-sale account management and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Experience within a software company preferred

To apply: Apply here: http://leadfuze.breezy.hr/p/c891e6f271c9-customer-success-manager

2016-04-22FlexibleRemote

Twilio

Technical Support Engineer


Twilio


engineer

support

engineer

support

11mo

Apply

As a Technical Support Engineer at Twilio, you will be the voice of Twilio to our customers and partners; we’ll count on you to interact in a friendly and professional way. You will engage with our customers' and partners' developers, architects and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

2016-04-21FlexibleRemote

WP All Import

WordPress - Customer Support For WP All Import


WP All Import


wordpress

support

non tech

wordpress

support

non tech

11mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility:

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

It doesn't mean you can work 20hrs more than normal one week and then 5hrs the next. It doesn't mean that you can work two 15 hour days and then take the rest of the week off.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


Write a PHP function and add it to the Function Editor. Pass the product color through your function - it should change:

'Fish Blanket' to 'Shrimp Blanket'
'Digi Plaid' to 'Sgt Bilko Brown'
'Rasta' to 'Pasta'


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-04-21FlexibleRemote

WP All Import

WordPress - Customer Support Representative For WP All Import


WP All Import


wordpress

support

non tech

wordpress

support

non tech

11mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility:

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

It doesn't mean you can work 20hrs more than normal one week and then 5hrs the next. It doesn't mean that you can work two 15 hour days and then take the rest of the week off.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-04-21FlexibleRemote

Soflyy

Customer Support Representative


Soflyy


support

non tech

support

non tech

11mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-04-14FlexibleRemote

GitHub

Technical Support North America


GitHub


support

support

12mo

Apply

Full Time: Technical Support- North America (Remote) at GitHub in North America (Remote)

2016-04-14FlexibleRemote

GitHub

Technical Support Asia Pacific


GitHub


support

support

12mo

Apply

Full Time: Technical Support- Asia Pacific (Remote) at GitHub in Asia Pacific (Remote)

2016-04-14FlexibleRemote

Automattic

Happiness Engineer (ES)


Automattic


engineer

support

engineer

support

12mo



Como un Happiness Engineer (ES), te encanta ayudar a la gente. Quizás desarrollaste tu propia filosofía de soporte leyendo libros como Delivering Happiness o Exceptional Service, Exceptional Profit. Quizás eres un contribuyente a una comunidad de soporte en línea como los foros de WordPress.com o los de WordPress.org.

Transformar la publicación en la web no es tarea sencilla. Nuestra meta es construir relaciones basadas en confianza que resulten en clientes y colegas felices, apasionados y leales, escuchando sus necesidades y guiándolos a un uso completo de los productos que ofrecemos. Estamos buscando gente con la mezcla justa de compasión, habilidad al escribir y conocimiento técnico para resolver el trabajo.

¿Te interesa saber más acerca de cómo trabaja nuestro equipo? Mira la presentación

de Andrew Spittle en UserConf.

En el rol de Happiness Engineer (ES), estamos buscando gente que se regocije en educar a otros sobre WordPress, sean fluídos en español, y sean confortables comunicándose diariamente con colegas en inglés. En general, un día típico incluirá:

Ayudar a nuestra comunidad hispano-hablante a usar los productos de Automattic, incluyendo WordPress.com, Jetpack, Gravatar y otros

Diagnosticar, investigar y crear detallados reportes de errores

Componer y editar documentación de soporte útil

Ser un miembro activo de un equipo que provee, a nuestros usuarios en español, soporte a través de chats en vivo, foros y correo electrónico

Construir una comunidad de soporte compartiendo conocimiento y puntos de vista entre miembros del equipo

Ser un Happiness Engineer (ES) requiere:

Paciencia, gracia y sentido del humor

Excelentes habilidades comunicativas y escritas, en español e ingles también

Conocimiento de trabajo de WordPress, HTML y CSS

Un don para tomar lenguaje técnico y hacerlo comprensible

Pasión para resolver problemas difíciles y proponer soluciones elegantes

Los foros de WordPress.com y WordPress.org son lugares fantásticos para ganar la experiencia requerida para esta posición. Si ya eres un miembro activo allí, ¡háznoslo saber! Envía un enlace a tu perfil del foro y lo revisaremos.

Las solicitudes sólo se aceptarán en inglés. Por favor, ten en cuenta que la entrevista para esta posición será en inglés.

CÓMO POSTULARSE

¿Suena interesante? Si así es, envía un corto correo electrónico a jobs @ este dominio contándonos acerca de tí y adjunta un resumé. Haznos saber que puedes contribuir al equipo. Incluye el título de la posición para la cual te postulas y tu nombre en el asunto. ¡Revísalo! Asegúrate de deletrear y capitalizar WordPress y Automattic correctamente. Somos afortunados de recibir cientos de aplicaciones para cada posición, así que haz que tu postulación se destaque. Si te postulas para múltiples posiciones o envías múltiples correos electrónicos habrá sólo una respuesta.

¿Quieres incrementar tus chances de destacar? Si así es, por favor incluye los siguientes puntos en el correo electrónico al postularte:

¿Que libros leíste sobre servicio al cliente? ¿Qué te parecieron?

¿A qué comunidades en línea contribuíste? Agrega enlaces a tu perfil en ellas.

¿Fuiste parte de una increíble experiencia de soporte al cliente? Dinos que la hizo memorable.

¿Eres alguien que alcanza sus metas? Cuéntanos sobre un logro en tu vida, personal o profesional, del que estás orgulloso.

← Work With Us

2016-04-14FlexibleRemote

Hotjar

Customer Success Engineer (CET Timezone Or Close)


Hotjar


engineer

support

engineer

support

12mo

Apply

Ready to join a revolution?

Hotjar empowers Designers and Marketers by allowing them to truly understand how their visitors are using their sites. In less than a year Hotjar is already used on 120,000 sites across 134 countries making it one of the world’s fastest growing analytics and feedback platforms.

Culture at Hotjar:

Headquartered on the beautiful island of Malta, in the “heart” of the Mediterranean, Hotjar is a young startup that embraces remote working and personal development.

Hotjar’s culture is driven by transparency, respect, open discussion, collaboration and blunt and direct feedback. In fact we’re obsessed with communicating with our users as well as within the team. We hate bureaucracy and slow moving organizations – but we’re suckers for well defined processes. We love lean, iterative improvements and success is measure by the value we create for our users.

The Perks:

  • Remote & Flexible. Work from anywhere in the world you choose. We’re looking for the very best people, so we won’t restrict you by your location.
  • Collaborate with prestigious organizations. Imagine what it will feels like to be part of a product that is used by companies like Time Inc, Lloyds Bank, Pingdom, Booking.com, Intuit and the Red Cross.
  • Only the best hardware and software. Mac, PC or Linux – we will get you equipped with the best hardware and software available.
  • Personal home office budget. Every Hotjar team member receives a €3000 home office setup budget. Upgrade your desk, chair or buy any peripherals you might need.
  • Kindle + Personal development budget. Everyone receives a free kindle as well as direct management of their own personal development yearly budget of €500. Buy books, short courses or magazine subscriptions.
  • Work with a very talented team. Our team has an impressive background building and optimizing products and businesses around the globe.
  • Make a difference. Hotjar is ‘democratizing’ site analytics and feedback by making them affordable and easy to use for everyone around the world. We call it the ‘Hotjar revolution’.


We are looking for an extremely organized and self driven customer success engineer to work in a remote role with a fast growing startup. Your main objective is to onboard, educate and help our users integrate Hotjar onto their sites, diagnose, and solve technical issues users run into, and act as the bridge between our users and our product teams.

This includes:

  1. Creating 'WOW' moments by promptly replying and communicating with users on our support channels.
  2. Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users’ sites - which use a myriad of different technologies.
  3. Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.
  4. Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.
  5. Representing Hotjar users within the company – to further their needs and help generate more value for them.

Requirements:

  • Extremely strong English communication skills – both written and spoken. You will need to explain complex problems and topics in concise, easy to understand language.
  • Passion for talking to users all day, every day.
  • Strong Javascript and AngularJS knowledge.
  • Proficient in any one of the following: Python, PostgreSQL, Mercurial, Redis, Memcached, Lua, Nginx.
  • Previous experience in a troubleshooting environment and be a great problem solver.
  • Assets: Experience working in technical support roles and teams. Experience in codifying and maintaining customer support processes. Experience in working remotely.

To apply: Please answer the survey questions on our careers page http://careers.hotjar.com/o/customer-success-engineer-eu/c/new

2016-04-14FlexibleRemote

Hotjar

Customer Success Agent


Hotjar


support

non tech

support

non tech

12mo

Apply

Ready to join a revolution?

Hotjar empowers Designers and Marketers by allowing them to truly understand how their visitors are using th