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There are 250+ remote support jobs at startups like conseev, dribbble and DealDash. The median salary for remote support jobs is around $52,500

There are 250+ remote support jobs at startups like conseev, dribbble and DealDash. The median salary for remote support jobs is around $52,500

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This week

Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!

5CA is looking for a work from home German and English speaking Customer Support Advisor to provide support for various well-known international technology and gaming companies.


Tasks:

  • Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date.
  • Making sure that the customer is satisfied with the whole customer service experience.

    Requirements:

    a) Must-haves:

  • Fluent English and German skills (a minimum of a C1 level is required). All candidates will be tested on their language skills.
  • Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.
  • You have a dedicated quiet work space that is located within your own residence.
  • You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
  • You are available for a long term position and able to work with a fixed schedule.

    b) Preferred:

  • Additional languages will be appreciated.
  • Experience with computers and technology products.
  • Experience in a Customer Service environment or an international business setting.
  • Flexibility as well as strong communication, multitasking and problem-solving skills.
     
    What we offer:

  • A competitive salary for the market’s standards which will be specified during the recruitment process.
  • A professional and multicultural working environment with people from all over the world.
  • The possibility to work from the comfort of your own home.
  • Up to date training and access to the latest information in technology and video games.
  • An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.
  • All the required software, tools and database.
  • A contract focused on a long-term relationship.
  • Being part of a company that treats remote employees as part of its family.

Instructions

Please apply via the website
Apply
2017-01-20FlexibleRemote

SUCCESS Agency

Technical Support Specialist


SUCCESS Agency


support

support

2d

Apply

The technical support specialist is active in the Marketing Department, Web Design Department, and Support Department and coordinates with clients and internal team members to complete recurring and one-time tasks that require technical expertise.
2017-01-19FlexibleRemote

GitLab

(Technical) Support Lead


GitLab


support

support

3d

Apply

GitLab is a fully distributed organization - meaning all of our jobs are entirely remote! If this role isn't for you, please check out the rest of our open positions at about.gitlab.com/jobs. 
2017-01-19FlexibleRemote

Hotjar

Customer Success Manager (Europe / East Coast US)


Hotjar


exec

support

exec

support

3d

Apply

Note: Although this is a remote position we are seeking candidates in the following timezones: Europe or US EST, UTC-5 to UTC+4 
2017-01-17FlexibleRemote

ReCharge

Technical Customer Support (SAAS Payments Platform)


ReCharge


saas

support

saas

support

5d

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.

This month

2017-01-12FlexibleRemote

Dapulse

Customer Success Manager


Dapulse


support

exec

support

exec

10d

Apply

Do you lie awake at night thinking about how to give clients the best customer experience in the universe? Do you toss and turn wondering if that client will upgrade his plan with us after that awesome call?

We hope not – get some sleep :)

Do you count sheep? (Ok, that was a trick question, who doesn’t?)

But if you think about these things during productive waking hours then we might have just the opportunity for you. dapulse is hiring another superstar Customer Success Manager and you just might be the hero we need!

Traits of our superhero include:

  • Ability to make small talk with just about anyone
  • Loves engaging with people over the phone, email and demos
  • Great attention to detail
  • Excited to help our clients succeed
  • Superb work ethic

    Responsibilities of our superhero include:

  • Teaching new and existing clients how to use our platform
  • Answering customers concerns by voice or over email
  • Making the customer happy no matter what it takes
  • Working with several systems (financial, bookings, etc.)
  • And much more…

    Expectations of our superhero include:

  • Prior customer service experience (or equivalent)
  • Prior start-up or corporate experience
  • Technical background is an advantage
  • Self-managing

    The USA Customer Success Manager hours are as follows:

  • Monday-Friday 11am – 8pm EST
  • Hours are somewhat flexible
  • 40-hour week
  • Evening hours may apply
  • Looking for American candidates in any USA time zone

    Annual Salary Expectation: $35,000-$50,000
2017-01-12FlexibleRemote

Webconnex

Senior Systems Engineer


Webconnex


exec

support

exec

support

10d

Sacramento, United States - Responsibilities:- Work closely with CTO and product managers to define new features- Implementation of our backend services responsible for processing millions of dollars/day in transactions. - Continually improving the reliability and scalability of th...

2017-01-12FlexibleRemote

Dapulse

Customer Success Manager At Dapulse


Dapulse


exec

support

exec

support

10d

Apply

Do youlie awake at night thinking about how to give clients the best customerexperience in the universe? Do you toss and turn wondering if that client willupgrade his plan with us after that awesome call?
2017-01-11FlexibleRemote

Farmerswife-Sl

Project Manager Technical Support USA


Farmerswife-Sl


support

exec

support

exec

11d

Apply

We are looking for a multi faceted team player, someone who can bridge the gap we are missing technically, but also be a valuable Project Manager. This is a full time position in a software implementation and client support role.

  • Your primary role will be technical Support work, client calls, emails and visits to help problem-solve and guide clients through to resolution of query.
  • Software demonstrations at tradeshows as well as onsite and online demos of our software to potential new clients (mostly in the US/Canada)
  • Work directly with clients to scope, design and develop integration solutions from farmerswife to third party software that our clients are already have implemented.
  • Client Training ; on and offsite, including pre-training database prep and build in close relation to clients workflow.
  • Internal Tasks; improving documentation and internal processes, both in written and shortform video.

    About you

    You love challenges and learning new things and always strive to be better at what you do. You are a great communicator and work well in a team. You are highly client services minded, have a go-get attitude and excellent communicator in written and verbal English. You are able to keep many balls in the air, have an ‘early adopter’ attitude to new software, quick to understand our client’s needs and have creative problem solving skills. Spanish as a second language would be really advantageous.

    Skills & Requirements

    Must-haves

  • Knowledge of Production and/or Post Production workflows.
  • Experience with scheduling software in general is a plus.
  • Experience with designing, implementing and testing integrations to third party financial systems we work with for example: QuickBooks, Oracle and SAP and working knowledge of API’s, Web Services like REST protocol, scripts/script languages, MySql and XML would be a huge bonus.
  • Excellent knowledge of Mac, iOS and PC platforms will be required and it would be great if you had knowledge or expertise in AWS EC2 administration.

    Nice-to-haves

  • Experience with farmerswife software preferred.
  • Spanish as a second language would be really advantageous.
  • Experience working with remote teams
  • Experience in automated testing
  • Experience with Git or other version control systems
  • Understand software development concepts and basic system administration
  • Passionate about documentation and setting up workflows for developers
  • Experience in OSX native applications and iOS app testing

    What we offer

    The chance to join a fantastic worldwide team of colleagues, a flexible work schedule, varied tasks and a generous package with many public holidays + vacation days.

    About us

    farmerswife was started in 1999 by Mads Linden co-founder of Chimney Pot Post Production in Sweden. Mads original problem was that there was not an efficient software on the market to solve their resource management needs so the decision was made to start the creation of what has become farmerswife today.

    farmerswife is a software company providing scheduling and facility management software to the Media Industry. HQ is based in Mallorca with offices in London, Stockholm, Copenhagen, Denver, Santa Monica, Nürnberg and Melbourne. We’re a growing, very committed, multi-national bunch of people and we’re looking for a person who will fit in with our hardworking, fun (and wine) loving culture.
2017-01-09FlexibleRemote

Intellum

Technical Support Specialist


Intellum


support

support

13d

Apply

Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our growing team.  The scope of this role is to help the users of our tools reach their highest potential by educating them about our products, industry standards, and best practices.  To be successful, you must be an excellent communicator, a creative and critical thinker, a master of organization, and a passionate learner.  Most importantly, you need to love helping people!

We are in the process of expanding our team to support our growing list of global clients.  Our headquarters is located in the Eastern US, and this position will expand the hours that our support services are available.  The ideal candidate for this position would be geographically located in an area that enables them to work what would be night time hours in Atlanta, GA.

Responsibilities

  • Answer support tickets in a timely manner
  • Coordinate issues with other shift(s) or Account Strategists as appropriate to ensure timely resolution
  • Build relationships with our clients and promote Intellum’s culture through the ticketing process
  • Support the Client Success team as needed

Skills & Requirements

  • 1+ years in a technical help desk role
  • SaaS software support experience preferred
  • Zendesk experience preferred
  • Experience with learning software a plus
  • Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
  • Excellent organizational & time management skills
  • Active learner who will hold him/herself accountable for his/her own job performance
  • Naturally positive and open-minded; able to view the world from more than one perspective
  • Creative thinker
  • Flawless written and verbal communication skills in English

About Intellum

Intellum is an Atlanta-based company located inside the Perimeter, with a development team distributed around the world. We strive to hire the best, regardless of location. Our clients include organizations such as Google, NASCAR, AT&T, and Facebook. We are a company of doers and creators. We are not a sales and marketing machine. We believe that enterprise software should help our clients use technology to reach their highest potential and that it should be every bit as enjoyable, powerful and user-friendly as the consumer applications that we use everyday.

Our main product (Exceed LMS) is built with Rails and processes millions of student enrollments annually in over 11,000 cities and 65 countries. We have been pushing the boundaries of Rails for years now. Our other product, Tribe Social, is built on top of MongoDB and node.js.

We maintain a startup feel at our company despite being in business for more than 15 years. We’ve been featured on the 37signals blog where you can learn more about our history.

To apply: Please visit Workable to apply and upload resume at the following link: https://intellum-inc.workable.com/jobs/406900

2017-01-09FlexibleRemote

Findify

Frontend Developer Customer Success Engineer


Findify


dev

design

support

engineer

dev

design

support

engineer

13d

Apply

We’re looking for a Mid / Senior Frontend Developer, with great communication skills and a passion to help customers. If you’re always on top of the latest technologies, have a keen eye for design and you love helping customers make the best of the product you’ve built - read along! :)

Our tech stack:

We always strive to use the most suitable tool for the job, so our stack is constantly evolving. We write our frontend code in Typescript using ES6 modules. Our main stack is built using React with Redux, and vanilla Javascript. We have several applications that are yet to build so you'll have the opportunity to choose the technology that will best fit each project.
We’re not afraid to challenge our choices, we love open source and above all, we’re a product driven company so technology is at the core of everything we do. You can check out our full stack on StackShare (http://stackshare.io/findify)

Our development culture:

We are a small team that moves fast and iterates. We do weekly sprints, code reviews, testing, and once your code is submitted it gets pushed to production through our continuous deployment infrastructure (using Jenkins). We put a lot of emphasis on code style, cleanliness and robustness. You will get to work with a dedicated UX designer, and amazing engineers specializing in machine learning and distributed systems.

What you can expect from us:
As an early engineer in a small team, you’ll have the opportunity to make a real impact on the product, company vision and culture. You will get to work with the latest technologies out there, without being bound to any legacy. Have the opportunity to solve real-life problems using machine learning. We will never limit your creativity, never shut down ideas before testing them with customers and we will never be boring! it's going to be an exciting ride!

Compensation:

Your annual compensation will be between 20,000 and 36,000 EUR pre-tax ( about $22,500 - $40,000), based on your experience and qualifications, plus equity.

If this sounds like a company you’d love be a part of building, and you’ve got the skill set, we’d love to hear from you!

What we're looking for:

The most important thing we are looking for in a candidate is proven passion for programming and problem solving: a Github/Stackoverflow account, an interesting project you can share, or a blog you write will go a long way.
We are a distributed team, so you can work from anywhere you want, as long as it's 2 hours +/- from GMT+2. (The timezone is an important requirement for us at this stage)
It’s really important to us that you have the ability to adapt to the company’s work processes using the agile-scrum methodology, and using tools such as Jira and Slack. Not only because of our remote working culture, but even more so because of this, you need to be really awesome at communicating, and to be organized and self-driven.
Oh, and you need to want to have fun.

The ideal candidate will:

  • Have solid experience with HTML5, CSS3, SASS, React and Redux
  • Have strong Typescript and ES6 skills, and able to deliver Interface based design
  • Think with responsive design
  • Have an eye for good design
  • Be proficient with modern frontend build tools and the ability to create build processes
  • Understand the core principles of functional programming and immutable state handling (and can write a .reduce function without stackOverflow :D)
  • Be good at explaining complex technological topics - for sharing knowledge within the team and being able to provide advanced support to our top merchants
  • Work with Git

    Beyond the basics (what would really impress us):

  • Experience with functional programming.
  • Experience with full-stack development (Express, child process management, fs)
  • Experience with AWS management
2017-01-09FlexibleRemote

Hotjar

Hotjar Hero Engineer


Hotjar


support

engineer

support

engineer

13d

Apply

Note: Although this position is fully remote, it is for candidates living in the EST timezone, UTC-5

The Hotjar Hero team supports thousands of users and customers in over 180 countries by providing world class service, documentation, and training. The Hero team also works closely with our product teams to help prioritize and define changes to Hotjar to continuously improve the overall user experience.

We are looking for extremely organized and self driven Hotjar Hero Engineer to work in a remote role with a fast growing startup.

All new Heroes receive extensive technical, product, and marketing training – as well as a yearly budget for additional training and self development. With this knowledge you will help our users set up and use Hotjar features to improve the experience and performance of their sites and apps. This is a great opportunity to develop your career by learning new skills and joining a fast-growing startup.



About You

Detail is key. Troubleshooting an issue isn’t always straightforward. Since our tool can get pretty technical, obsessing over detail really helps. If you can’t solve it, that’s ok - just provide enough details to help the engineers as they investigate further.

Empathy for the win. Our users come from a wide range of backgrounds and have a wide range of technical ability. Hotjar Hero Engineers need to be able to put themselves in the users’ shoes to help them resolve any questions while at the same time empowering users with knowledge.

Independent mindset. As a remote team, autonomy and self-motivation is necessary. One of our core values is Honesty. We don’t use apps to measure whether or not you're working, we simply trust you. Are you up to the challenge?

Learning is growing. Hotjar is always adding new capabilities and improving the way our tool works. This means Hotjar Hero Engineers are always learning. Plus, it doesn’t stop there - everyone at Hotjar aims to learn 1% each day (machine learning, anyone?).

Go Team! Though we are spread across the world, our team is always in contact. We hold daily scrums, weekly planning, and company wide demos. We need to be prepared to step up if a team member is out. Or share a new idea we have for how to make the team or the company better. Being a team player is vital to the role of Hero Engineer.




What Hotjar Hero Engineers do...

  • Creating 'WOW' moments by promptly replying and communicating with users on our support channels.
  • Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users' sites – which use a myriad of different technologies.
  • Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.
  • Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.
  • Representing Hotjar users within the company – to further their needs and help generate




    Requirements


    Must have:

  • Very strong English communication skills – both written and spoken. If you are fluent in other languages, tell us! German, French, Spanish and Japanese will be considered as assets.
  • Familiarity with the basics of HTML, CSS, Javascript, and using browser developer tools.
  • Ability to effectively communicate complex concepts that empowers our users without making them feel small.
  • Be able to work independently - accountable for your own actions and able to act with both urgency and integrity
  • Experience working in technical support roles and teams, Agile experience a plus.
  • Desire and drive to always be learning.
  • Ability to work independently and within a team towards both personal and shared work goals
  • Passion for talking to users all day, every day.
  • Strong Javascript and angularJS knowledge.
  • Proficient in any one of the following: Python, PostgreSQL, Mercurial, Redis, Memcached, Lua, Nginx.
  • Previous experience in a troubleshooting environment and be a great problem solver.


    Nice to have:

  • Experience working in technical support roles and teams.
  • Experience in codifying and maintaining customer support processes.
  • Experience working remotely.
2017-01-09FlexibleRemote

Hotjar

Hotjar Hero Engineer


Hotjar


support

engineer

support

engineer

13d

Apply

Note: Although this position is fully remote, it is for candidates living between UTC+0 and UTC+4 timezones

The Hotjar Hero team supports thousands of users and customers in over 180 countries by providing world class service, documentation, and training. The Hero team also works closely with our product teams to help prioritize and define changes to Hotjar to continuously improve the overall user experience.

We are looking for extremely organized and self driven Hotjar Hero Engineer to work in a remote role with a fast growing startup.

All new Heroes receive extensive technical, product, and marketing training – as well as a yearly budget for additional training and self development. With this knowledge you will help our users set up and use Hotjar features to improve the experience and performance of their sites and apps. This is a great opportunity to develop your career by learning new skills and joining a fast-growing startup.



About You

Detail is key. Troubleshooting an issue isn’t always straightforward. Since our tool can get pretty technical, obsessing over detail really helps. If you can’t solve it, that’s ok - just provide enough details to help the engineers as they investigate further.

Empathy for the win. Our users come from a wide range of backgrounds and have a wide range of technical ability. Hotjar Hero Engineers need to be able to put themselves in the users’ shoes to help them resolve any questions while at the same time empowering users with knowledge.

Independent mindset. As a remote team, autonomy and self-motivation is necessary. One of our core values is Honesty. We don’t use apps to measure whether or not you're working, we simply trust you. Are you up to the challenge?

Learning is growing. Hotjar is always adding new capabilities and improving the way our tool works. This means Hotjar Hero Engineers are always learning. Plus, it doesn’t stop there - everyone at Hotjar aims to learn 1% each day (machine learning, anyone?).

Go Team! Though we are spread across the world, our team is always in contact. We hold daily scrums, weekly planning, and company wide demos. We need to be prepared to step up if a team member is out. Or share a new idea we have for how to make the team or the company better. Being a team player is vital to the role of Hero Engineer.




What Hotjar Hero Engineers do...

  • Creating 'WOW' moments by promptly replying and communicating with users on our support channels.

  • Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users' sites – which use a myriad of different technologies.

  • Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.

  • Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.

  • Representing Hotjar users within the company – to further their needs and help generate




    Requirements


    Must have:

  • Very strong English communication skills – both written and spoken. If you are fluent in other languages, tell us! German, French, Spanish and Japanese will be considered as assets.

  • Familiarity with the basics of HTML, CSS, Javascript, and using browser developer tools.

  • Ability to effectively communicate complex concepts that empowers our users without making them feel small.

  • Be able to work independently - accountable for your own actions and able to act with both urgency and integrity
  • Experience working in technical support roles and teams, Agile experience a plus.

  • Desire and drive to always be learning.

  • Ability to work independently and within a team towards both personal and shared work goals

  • Passion for talking to users all day, every day.

  • Strong Javascript and angularJS knowledge.

  • Proficient in any one of the following: Python, PostgreSQL, Mercurial, Redis, Memcached, Lua, Nginx.

  • Previous experience in a troubleshooting environment and be a great problem solver.


    Nice to have:

  • Experience working in technical support roles and teams.

  • Experience in codifying and maintaining customer support processes.

  • Experience working remotely.
2017-01-06FlexibleRemote

Customer.io

Technical Support Engineer


Customer.io


support

engineer

support

engineer

16d

Apply

Hello, future addition to Customer.io! We’re looking forward to getting to know you better, but you probably want to know what you’re getting yourself into. You can check out our careers page, or read on.
2017-01-06FlexibleRemote

Platform.sh

Customer Success Engineer Americas


Platform.sh


engineer

support

engineer

support

16d

Apply

Note: we are seeking someone in North or South America. The position is remote insofar as work-from-home is expected, but you need to be in the right continents. Thanks!

Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.

2017-01-06FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

16d

Apply

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront.
2017-01-05FlexibleRemote

Groove

Customer Support Agent


Groove


support

non tech

support

non tech

17d

Apply

At some companies, customer support is a cost center.

A necessary evil that they’re forced to pay for to keep their customers from leaving.

Where support agents are a commodity, evaluated on their ability to save the business money.

Groove isn’t one of those companies.

Support is the lifeblood of our business. We exist to make our customers happy and successful. To deliver support that’s so good that our customers can’t help but tell their friends.

To do that, we’re adding to our team of the best damn customer support agents on the planet.

Does that sound like you?

If so, then we want you to join our team.

Here’s what you’ll accomplish at Groove:

  • Deliver awesome, personal support to our 6,000+ customers, helping them resolve issues and use Groove to deliver better support to their own customers.
  • Work with our team to make sure that our customers’ voices are being heard in every business decision we make
  • Give demos to prospects and customers to help them better understand and use Groove.
  • Troubleshoot and log bugs to help our developers prioritize fixes and product enhancements to keep our customers happy.
  • Create new knowledge base articles and canned replies to keep our documentation up to date.

Here are some things that describe you:

  • You’re a kind, upbeat person with superhuman levels of empathy, who can make a customer smile, even from behind a computer. 
  • Our core values -- these aren’t just words that we put on a wall, these are the cornerstone of how we run our business -- resonate with you and align with what makes you tick.
  • You’re tech savvy and totally comfortable using different software, including:
               -Groove to manage support requests 
               -Slack, Trello and Zoom to work closely with our remote team.
               -Skype or Join.me to train our customers with screencasts and webinars.
  • You have experience working remotely and being super-productive with minimal supervision.
  • You’re comfortable working on a small, agile startup team that’s continuously evolving.
  • You’re a problem solver and enjoy figuring things out on your own.
  • You’re a strong, concise writer that can explain things clearly to customers.
  • You’ve read our Journey to 500K and Customer Support blogs, so you know what kind of company we are and how we think about growth and support.

Here’s what we can offer:

In addition to competitive salary, you’ll:

  • Work from literally anywhere you want, as long as it has an internet connection.
  • Enjoy a real 40-hour work week with plenty of paid vacation (we want you happy and healthy for the long haul, and we avoid burnout)
  • Work daily with a super close-knit team of smart, like-minded individuals who believe in making things simple for our customers, and having fun doing it (we end every team meeting with a random Urban Dictionary word; don’t tell HR)
  • Be challenged to get better and grow every single day (and we’ll hold you to it with quarterly goals). We’re growing fast, and we want you to grow with us.

Does this sound like a job you’d love?

Email us and let us know:

  • Why you’re a great fit for the role
  • Why you want to work at Groove rather than another company
  • What would your reply be to a customer who emails about a bug that is only affecting their account, and we don't have the developer resources to fix it right now?

To apply: Email us at support@groovehq.com with the answers to the questions above.

2017-01-04FlexibleRemote

Platform.sh

Customer Success Engineer Australia


Platform.sh


engineer

support

engineer

support

18d

Apply

Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.

2017-01-03FlexibleRemote

Recruiterbox

Customer Happiness Representative


Recruiterbox


support

non tech

support

non tech

19d

Apply

The Company
Recruiterbox allows companies to centralize their hiring process in one convenient software. We are rapidly growing and are already used by 2000+ companies across the globe including LonelyPlanet, BookMyShow, and the US Government.

The Role
Here at Recruiterbox we are in love with listening to our customers. Almost every change we make in our system is a direct result of a suggestion by one of our customers.  
As a Customer Happiness Representative you are at the crux of this communication. In this role you will be licensed, equipped and expected to WOW our customers daily.  The honest truth - our customers really love Recruiterbox and our support team, and we take our role very seriously.

This means:
  • You are our customer’s voice to the product team
  • You are the liaison between what our customers think, and our entire company
  • You are the face of Recruiterbox

On a typical day you will:
  • Talk to prospects and customers over email and chat, to resolve their product questions
  • Respond caringly, accurately, and quickly to every single customer request
  • Create WOW moments for our customers
  • Pair with our technical and product teams to resolve issues and give customer feedback
  • Ensure all pending queries and issues are resolved in a timely manner
  • Take ownership.  Oversight isn’t our thing.  We’ll give you the base and you’re expected to excel from there

You’re best for this role if:
  • Talking to people and helping them solve their problems makes you happy
  • Every interaction you have with others is filled with patience and empathy
  • You can talk like a human, even when things get technical.  You are a human, and you’ll be writing to humans.  We expect skilled and eloquent English writing and speaking skills
  • You are responsible, organized and prompt.  You do what you say you will do, without being reminded
  • You have a true desire to be the best part of our customer’s day
  • Canned and automated responses make your skin crawl
  • You are open to change - we’re growing fast, and your role will evolve as we do

The Benefits:
  • Work with a passionate team, growing a global customer base
  • Work for a company who sees Customer Support as a key voice in product decisions
  • Competitive Market Salary
  • Work remotely from anywhere you'd like (US residents only)
  • Hours will be based around US Eastern or Central time workday

Ready to sit at the Adult Table?  Your move.

To apply: https://recruiterbox.recruiterbox.com/jobs/fk0mmwx?cjb_hash=O_kTGZ15

Last 30 days

Do you want to work on projects that’re viewed over 100 million times every day?

We are on a mission to help businesses grow. With our tools, we’re changing the way businesses do marketing, lead generation, and conversion rate optimization online.

No, we’re not a VC-backed startup. We are a profitable bootstrapped company that is growing exponentially.
We’re looking for amazing people to join our rapidly growing team. We are only looking to fill full-time positions (no part-time, no contractors please).

As a Technical Support Specialist, you’re responsible for guiding people to the fullest use of our products. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.

REQUIRED SKILLS:


  • Excellent writing and communication skills.
  • Patience, grace, and a sense of humor.
  • Working knowledge of WordPress, HTML, and CSS.
  • Working knowledge of PHP and JavaScript is a bonus, but not required.
  • Ability to take technical lingo and make it understandable.
  • Experience working with email marketing service providers (ex. MailChimp and AWeber) or CRM’s (ex. Salesforce).
  • Exceptional troubleshooting abilities.
  • Must be comfortable with customer-facing roles including support and documentation.

    To love this role, here’s the type of person you are:


  • You’re passionate about solving problems and helping people.
  • You’re incredibly positive and enjoy making another person’s day.
  • You’re an excellent communicator who makes sure nothing slips through the cracks.
  • You’re a self-starter who loves taking initiative and seeing things through to completion.
  • You have the curiosity and desire to learn and grow your skills.
  • You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

    WHAT WE OFFER:

    Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

  • Competitive Salary.
  • Health Insurance benefits for full-time U.S. employees.
  • Flexible Schedule – Work from your home. We’re spread out all over the world – United States, UK, Czech Republic, Greece, Pakistan, and more.
  • We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
  • Open maternity/paternity leave. If you’ve been with us for 12 months, your leave is fully paid.
  • We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
  • We give you the opportunity to solve challenging and meaningful problems that makes a difference.
  • Custom Branded laptop at your five year anniversary.
  • We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
  • Ability to work with some of the best people in the business through frequent, if not daily, interactions.
  • And in case you were wondering: no politics, no b.s., and no jerks.

Instructions

If all of this sounds interesting, then please submit our online application telling us about yourself, what you can contribute to the team, and attach a resume.

Apply
2016-12-29FlexibleRemote

Help Scout

Customer Success Manager


Help Scout


exec

support

exec

support

24d

Apply

Your impact 
As a Customer Success Manager, you'll push the business forward by building relationships with prospective Help Scout customers. You aren't selling so much as you are becoming a trusted advisor, a partner that will work with people to find the best product fit. 

About the Role
  • As a member of the Growth Team (traditionally Marketing and Sales), you’ll help people evaluate Help Scout for their business. This will likely be a mix of people in an active trial, or on our free plan.
  • You’ll work to better qualify the thousands of inbound leads we get each month, leveraging creative approaches to email marketing, marketing automation, and one-on-one conversations. Your goal will be to help self-directed customers find their own way and help larger or more complex customers find the right person to talk to.
  • Your job doesn’t really end when the deal closes. You may find yourself training new customers in their first 45 days, or working with long-term customers to make sure they have what they need.
  • We’re hiring you to own this part of the customer experience, to take in all the perspectives you can, and then build a plan. We have years of historical data and many hypotheses to experiment with.
  • You’ll experiment with, measure and document strategies that help us increase revenue cycle effectiveness and be a critical part of improving our revenue playbook.
  • We believe nurturing current and potential customers is a team sport, which is why this role is paid a full salary based on your experience and what you would make as an inside sales rep “on plan” in another company. We have no plans for commission plans or quota targets.

Who you'll work with
  • Tim Thyne, Head of Customer Development- Tim’s spent the past year building and adapting our approach to driving revenue and building relationships with customers, with an approach that fits our values and reputation in the market.
  • Suneet Bhatt, Chief Growth Officer - Suneet’s been here since July and has been a partner to Tim in building out Customer Development at Help Scout; Suneet also manages our Content Team, Marketing Analytics, and Product Marketing.
  • Nadia Basil, Head of Product Marketing - Nadia runs Product Marketing at Help Scout and will be a go to resource and partner to you as you find and create content that will be most relevant to our customers and potential customers.

About you
  • You have a history of digging into challenges and opportunities first-hand to understand what’s going on, and then get jazzed about codifying what you’ve learned so (elements of it) can be automated and scaled.
  • You’ve operated in and around the traditional handoff between Marketing and Sales (Demand Generation, Inside Sales) and are excited to bring those two disciplines even more tightly together.
  • You can easily lose track of time geeking out with Marketing Automation (HubSpot) and Sales Automation (Salesforce) tools. Mastering this stuff can be challenging but you love it.
  • This role is exciting because you love helping people win! It energizes you to work alongside people to help them grow their business.
  • You’re curious and have a history of learning new things quickly. Your curiosity is well-suited to this part of the customer experience because you are great at listening to customers and working with them to solve business challenges.
  • You maintain a healthy disrespect for the way things are traditionally done in Enterprise/SaaS sales. You look to do things differently in order to better align motivations between teammates and customers.

About us
  • Help Scout is a remote team with employees in eleven countries (eight people in the Boston office). We optimize for excellence over geography and overcome remote challenges through transparency, trust, chat and video conferencing.
  • We’re a customer-driven company and always will be. Everything follows the customer experience, no exceptions.
  • Our company is growing and has aspirations of helping millions of people around the world. Accomplishing our goals will present countless challenges and require you to excel in every aspect of the position. It’s hard work, but the people we’re looking for love exploring and solving hard problems.
  • This is not the typical startup “rocket ship.” We’ll never compromise customers or the experience in favor of growth. Our purpose is to build a profitable company that small businesses love and sustain it. We optimize your career at Help Scout for the long term as well, so keeping a healthy work/life balance is an important priority.
  • We value diversity at Help Scout and welcome all applicants regardless of actual or perceived race, color, ethnicity, sexual identity, gender identity, gender expression, economic status, ability, disability, religious beliefs or disbeliefs, national origin, age, military service eligibility, veteran status, marital status, parental status, or caregiver status.

Benefits
  • Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
  • Work anywhere - Work from our office in Boston or anywhere else, provided you have 4 hours of overlap with the team. We’ll even buy your home office furniture or help you pay for a co-working space.
  • Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Harvard Pilgrim HMO or PPO policies.
  • Long-term/Short-term Disability Insurance & Life Insurance - we cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider.
  • International Benefit Stipend - If you’re based outside the US, you’ll receive a monthly stipend that goes towards covering medical insurance, long and short-term disability, and accountant costs.
  • Flexible vacation - Take time off when you need it, we trust you.
  • Paid parental leave, including adoption - 12 weeks if you have or adopt a baby, 4 weeks if your partner has a baby.
  • 401k with 1% match- 1% Retirement Plan matching for both US and International Employees
  • Personal development stipend - Up to $1,800 per year to improve your craft
  • Great tools - Each employee receives a Mac laptop and 27'' display (or equivalent). We’ll also purchase any of the software or hardware you need as well as high-end furniture to get your home office started
  • Complete transparency - Everyone has full access to business metrics and financial information about the company.

To apply: https://help-scout.workable.com/jobs/400795

2016-12-23FlexibleRemote

Secret Benefits

Customer Support & Profile Moderation


Secret Benefits


support

non tech

support

non tech

1mo

Apply

There are no benefits and the pay won’t go far in New York or San Fran. The work may be tedious with dating profile reviews and often answering similar support questions. At times you will lose faith in humanity and wonder how the asker gets by each day. If you need your social life packaged in a meal-deal with your work, prepare to be underwhelmed. No one will look over your shoulder to ensure the work gets done.
2016-12-20FlexibleRemote

Goshipages

Customer Support Manager


Goshipages


support

exec

support

exec

1mo

Apply

Goshipages is looking for a part-time remote Customer Support Hero to join our team.

We are a small start-up that has been helping thousands of people find housing in South Korea each year with our super simple accommodation management and search product.

We are currently investing heavily into our technology and finalizing a complete re-imagination of our entire business and will launch a shiny new product in the coming months.

Our goal is to build the business tool of choice for accommodation providers around the world. We are starting in South Korea and plan to quickly grow to the rest of Asia before taking over the entire world - We have a lot of work to do and we need you to help us get there.

----

As our customer support manager you will be the voice of the company.

  • You will be communicating with our existing and trial customers via phone and chat for customer support and lead generation
  • You will grow our leads database of potential customers and contacting leads via phone to convert them to paying customers
  • You will be maintaining our blog and social media channels in Korean and English for both our housing-managers and housing-seeker users.
  • This is a remote and part-time role, which means we are accepting applications from anywhere in the world - so long as you can be available to work Monday to Thursday 9am to 5pm South Korean time.

    We offer

  • A lot of room to learn and work on your own ideas
  • The freedom to work from anywhere in the world that you want
  • A competitive salary + commission

    About you:

    Must haves:

  • Exceptional phone manners
  • You are a sales genius and can prove it
  • Native Korean fluency
  • You're fluent in English, verbally and written
  • You are able to work during Korean working hours
  • You are able to work independently and to structure your work day on your own

    For bonus points:

  • You have good knowledge of the housing/accommodation industry in Korea
  • You have experience working remotely and can tell us about it
  • You also speak other languages - Mandarin or Japanese would be a plus!
2016-12-19FlexibleRemote

BoldLeads

Customer Success Champion


BoldLeads


support

non tech

support

non tech

1mo

Apply

BoldLeads is changing the way Real Estate Agents are doing business. Our lead generation software program is the fastest-growing system in North America, and we are looking for a Customer Success Champion who is serious about making the customer experience the best in the business!
2016-12-18FlexibleRemote

Hostpapa

Bilingual Customer Care Representative


Hostpapa


support

non tech

support

non tech

1mo

Apply

Located in Burlington, Ontario, HostPapa Inc. is one of Canada’s fastest growing technology companies. Our goal is to provide our customers with the web hosting solutions they need to achieve success, while maintaining our reputation for reliability, security and award-winning customer service.

An innovative, dynamic, and fast-paced environment awaits you as you will handle a large volume of customer support calls and emails regarding related account and technical support issues.

We are seeking Bilingual Customer Care Representatives, English/French and English/German.

Responsibilities:

  • Provide prompt, effective and courteous first level technical support to existing and potential clients via email, phone, and live chat services
  • Input support/customer-related information into tracking software in a timely and accurate manner
  • Provide sales information including pricing, plan, and upgrade options
  • Use troubleshooting skills to assist clients with technical issues

    Requirements:

  • 1-3 years of web hosting experience
  • Demonstrated experience creating websites using various content management systems (WordPress, Joomla, Drupal, etc.)
  • Must be fluent in English, French and/or German (written and verbal)
  • Excellent email and phone etiquette, with the ability to service clients with issues and/or questions relating to web hosting services
  • Reliable, motivated, ability to multi-task, enthusiastic, and able to work independently as well as in a team environment
  • A willingness to work shifts outside of regular business hours (weekend, day, evening, and midnight shifts may be required)

    What we offer:

  • Competitive salary
  • Flexible schedule
  • Paid training and continuous learning opportunities
  • Excellent team environment
  • Possibility to work from home

    PLEASE NO PHONE CALLS OR AGENCIES
2016-12-15FlexibleRemote

CafeMedia

WordPress Support & Customer Success Manager


CafeMedia


wordpress

support

exec

wordpress

support

exec

1mo

Apply

This position can be in-office in NYC orremote work-from-home. Remote U.S. candidates are encouraged to apply.
2016-12-15FlexibleRemote

Optinmonster

Technical Support Specialist


Optinmonster


support

support

1mo

Apply

Do you want to work on projects that’re viewed over 100 million times every day?

We are on a mission to help businesses grow. With our tools, we’re changing the way businesses do marketing, lead generation, and conversion rate optimization online.

No, we’re not a VC-backed startup. We are a profitable bootstrapped company that is growing exponentially.
We’re looking for amazing people to join our rapidly growing team. We are only looking to fill full-time positions (no part-time, no contractors please).

As a Technical Support Specialist, you’re responsible for guiding people to the fullest use of our products. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.

REQUIRED SKILLS:


  • Excellent writing and communication skills.
  • Patience, grace, and a sense of humor.
  • Working knowledge of WordPress, HTML, and CSS.
  • Working knowledge of PHP and JavaScript is a bonus, but not required.
  • Ability to take technical lingo and make it understandable.
  • Experience working with email marketing service providers (ex. MailChimp and AWeber) or CRM’s (ex. Salesforce).
  • Exceptional troubleshooting abilities.
  • Must be comfortable with customer-facing roles including support and documentation.

    To love this role, here’s the type of person you are:


  • You’re passionate about solving problems and helping people.
  • You’re incredibly positive and enjoy making another person’s day.
  • You’re an excellent communicator who makes sure nothing slips through the cracks.
  • You’re a self-starter who loves taking initiative and seeing things through to completion.
  • You have the curiosity and desire to learn and grow your skills.
  • You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

    WHAT WE OFFER:

    Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

  • Competitive Salary.
  • Health Insurance benefits for full-time U.S. employees.
  • Flexible Schedule – Work from your home. We’re spread out all over the world – United States, UK, Czech Republic, Greece, Pakistan, and more.
  • We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
  • Open maternity/paternity leave. If you’ve been with us for 12 months, your leave is fully paid.
  • We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
  • We give you the opportunity to solve challenging and meaningful problems that makes a difference.
  • Custom Branded laptop at your five year anniversary.
  • We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
  • Ability to work with some of the best people in the business through frequent, if not daily, interactions.
  • And in case you were wondering: no politics, no b.s., and no jerks.
2016-12-15FlexibleRemote

MailerLite

Customer Support Manager


MailerLite


exec

support

exec

support

1mo

Apply

We're looking for a smart, customer service focused person to help our customers with daily issues: answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will be reviewing customer accounts to make sure they comply with our anti-spam policy.
2016-12-12FlexibleRemote

BrickFTP

Holacracy-Powered BrickFTP Seeks Full-Time Japanese Speaking (Japan/Asia Timezone) Inside Sales & Customer Support Representative


BrickFTP


support

sales

full time

non tech

support

sales

full time

non tech

1mo

Apply

Do you absolutely love sales and get excited about the idea of scoring your next commission?
2016-12-09FlexibleRemote

ReCharge

Technical Customer Support


ReCharge


support

support

1mo

Apply

Only apply if you meet the following:
• Works well in fast growing chaotic environment 
• Self starter that wants to take ownership and be accountable for results.
• Extremely cares about doing the right thing by people 

ReCharge is a fast moving small team making ecommerce payments easy for everyone. Our goal is to help grow the world economy and create prosperity for all. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.

We are looking for a Customer Success Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls. 

You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You'll help to find convergence in what customers need so we build the highest value product. We get a lot of applicants, so we encourage you to do something that stands out and help us know why your the perfect fit for ReCharge. If you want to learn more about us check this link http://rechargepayments.com/about

Job Description:
• Combining technical expertise with customer service to resolve questions and issues.
• Able to communicate clearly in writing for both technical and non-technical people
• Document and build new tools to improve support flows.
• Identify patterns - recommend improvements, and filter our unimportant issues. 
• Authoring Success documentation for our customer facing Help Center. 
• Assist with successful on-boarding of new customers

Requirements:
• Schedule Sunday - Thursday
• Covering US hours (9am PST - 5 pm PST)
• Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus) 
• 2+ Years experience in a similar role at another SaaS company
• Excellent organizational and communication skills. 
• Detail oriented, to prove this make sure to add to job application headline "I am detailed oriented".
• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
• Language requirements, English fluency (written and spoken)
• Background in the software industry.

To apply: https://recharge.workable.com/jobs/205239/candidates/new

2016-12-09FlexibleRemote

Pressable

Customer Success Agent


Pressable


support

non tech

support

non tech

1mo

Apply

Pressable is looking for individuals who have experience working with WordPress and have a strong background in technical support.

Happy customers are our greatest sales force and keeping those customers happy will be your focus. Pressable is looking for someone to have a positive and meaningful impact on the customer experience. You will be their first point of contact for the good, the bad, and the ugly.

At Pressable we do not ask anyone to do something we aren’t capable or comfortable doing ourselves. You should be able to support the needs of our customers, answer the questions potential clients will have, and ask for help when you need it.

We are looking for these specific qualities:

  • Working knowledge of WordPress, HTML, and CSS.
  • Basic knowledge and experience with domain registration and email setup.
  • Ability to work independently and with little direction.
  • Strong troubleshooting and problem solving skills.
  • Excellent written and verbal communication skills. The ability to clearly communicate ideas through text based mediums is key.
  • Legal right to work in the USA.
  • Availability to work one full weekend or two weekend days per month (with compensatory weekdays off).

    Bonus if you’ve got:

  • Experience working with PHP.
  • Experience working in a command line interface.

    This person will have the following responsibilities:

  • Analyze, troubleshoot, and resolve customer reported issues.
  • Respond to help desk tickets in a clear, thorough, and timely manner.
  • Assist customers in moving websites to Pressable’s servers.
  • Identify issues with Pressable’s customer facing toolset and report them to the appropriate team(s).
  • Answer WordPress related questions and make simple recommendations to customers based on their needs.
  • Identify malware on infected websites and assist in cleanup.
  • Writing and updating knowledge base articles.

    Benefits of working at Pressable:

  • Competitive salary and benefits.
  • Generous paid leave.
  • Work from wherever you are!
2016-12-08FlexibleRemote

Geckoboard

Customer Success Champion


Geckoboard


support

non tech

support

non tech

2mo

Apply

Who we are

Geckoboard is a successful and growing 33-person B2B SaaS startup based in London (UK). Our elegant, real-time dashboards solve a difficult but valuable problem for thousands of paying subscribers, by taking the complexity out of connecting to their data and making that data simple for anyone to interpret at a glance. As a result, our customers unlock data they didn’t know they had, connect people and join up projects, and make better decisions faster.

We have a lot of exciting work ahead and are looking for curious and creative problem solvers to help develop our product and take it to even more customers.

Who you are

We’re looking for a full-time Customer Success Champion, ideally based in a country/state on PST, HST or NZDT (i.e. Pacific Coast of the US)

You’ll ensure users have a top-notch trial experience and customers are successful with Geckoboard.

You’ll become the go-to person our customers count on by combining your love of technology with your love of helping people. To your teammates you’re the customer expert ensuring our customer’s voices is always heard.

About the role

  • Total mastery of the Geckoboard product
  • Helping customers wherever they need it: email, community, chat, webinars, Facebook…
  • Writing and maintaining a living knowledge base
  • Understanding and reproducing bugs and working with product to prioritise and squash them
  • Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others

About you

You love technology and love to learn
You’re positive, upbeat and thrive on helping others in a fast and friendly way
You’re familiar with HTML and CSS, and interested in learning about other web technologies (help is at hand and we’ll support you in your learning)
You enjoy solving tricky problems
You have bucketloads of empathy and know that patience and understanding are crucial when dealing with other people
You have excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
You want to work in a successful and growing startup

If this sounds like you then get in touch. We’re more interested in what you can offer than what you’ve done!

To apply: Sign up for a free Geckoboard account at https://www.geckoboard.com/try-geckoboard/Create your own dashboard. This is your opportunity to shine and show off so go wild. Bonus points if you can include your own Dataset or add some custom CSS to the dashboard. Don’t forget to include the dashboard share link on your applicationTell us a little bit about your background and why you want to work at Geckoboard as well as your response to the following customer query “Hi, Please cancel my account” Apply with all of the above at geckoboard-gckb0402@applications.recruiterbox.com

2016-12-07FlexibleRemote

Saent

Customer Support And Community Manager


Saent


social media

exec

support

social media

exec

support

2mo

Apply

Close date: Please submit your complete application by December 12, 2016.

This year

ABOUT US

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.

THE JOB


  • Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges

  • Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible

  • Create helpdesk content that explains features and details workflow setup

  • Write up bug reports and feature requests for our engineering team to review

NodeBB Inc. is a Toronto-based tech startup providing community forum software for small business and large corporations. We are seeking a Technical Support Agent in the Asia/Pacific region to work remotely with our team in order to better serve our clients from a time zone outside of North American (Eastern) business hours. Responsibilities include acting as front-line support for incoming inquiries during working hours, answering technical questions for prospective and current NodeBB clients, and performing upgrades and fixes on client forum installations as required. In addition, the Agent will also be required to create general support documentation for client use. Primary client communication will be handled through a support ticket system (ZenDesk), with additional communication via email, phone, and video/screencast as required.
Requirements: fluency in English, both comprehension and written communication; ability to work remotely and without direct supervision (you will supply an appropriate computer, AV equipment and Internet access); initiative and independent judgment to resolve client problems; experience with Javascript, including Node.js, HTML, CSS/LESS, jQuery, Git, SSH, Bash or other *nix shell (scripting knowledge nice-to-have), NoSQL data stores (Redis/MongoDB), test-driven development, Continuous Integration (TravisCI, specifically); experience with cloud hosting services such DigitalOcean and Amazon Web Services; comfortable with command-line shell, remote system administration of Ubuntu-based servers; an initial working knowledge of NodeBB and related projects (dependencies, plugins, themes, etc) is encouraged.

Instructions

Please provide a resume in English.
Apply

Remote Year Business Description

Remote Year is a program for global professionals, during which we travel for a year with interesting people while working remotely (12 cities, 12 months). With a massive shift toward cloud / remote productivity, and a millennial passion for experiences and travel, Remote Year delivers a year-long work and travel experience.

Role Description

The Customer Success Manager will lead Remote Year’s key account management, onboarding new corporate clients and coordinating internal resources to resolve requests and participant needs. This role will also interface directly with individual customers (Remotes) that work for assigned Enterprise clients, ensuring their Remote Year experience exceeds their expectations.

Responsibilities

  1. Act as assigned Enterprise Clients’ key point of contact for the Remote Year organization
  2. Play the role of internal advocate on behalf of your client, sharing expectations and innovative solutions and building support internally to address those needs
  3. Provide regular updates to the client as well as to internal stakeholders, identifying and tracking key success factors as determined during the client onboarding process
  4. Continually identify and support potential Remotes (customers) from within assigned Enterprise Clients, and assist them in their applications, business cases, and other requests as needed

    Experience and Requirements
    • 3+ years experience in account management, customer success or related field
    • Bachelor's degree in a related field preferred
    • Customer first mindset and communication skills to match
    • Ability to travel full-time with our programs required
    • Experience traveling globally while working preferred
    • Experience managing complex projects with tight, often quick deadlines
    • Excellent communication skills and organizational skills
    • Ability to work with minimal guidance and be comfortable operating in ambiguity

      Qualities:
    • Ownership – we are looking for someone that will own this and crush it
    • Passion for travel – role will require presence on Remote Year programs
    • Organization skills – great time management skills, ability to multitask
    • Interpersonal skills - while the role is more strategic in nature, each member of our team touches Remotes (customers) in one way or another

      Extra tags: sales, customer service
Get a tweet when we add a new remote job

KeyCDN is a fast growing startup located in Switzerland with services and technologies focused on web performance. KeyCDN is a content delivery network (CDN) that has been crafted from the ground up with focus on high performance. We have 25 data center locations worldwide to accelerate the web assets of our customers.

The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You will interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems.

Skills & Experience

  • Passionate about technology and customer support
  • Excellent communication skills
  • Familiar with how a content delivery network works
  • Analytical skills to troubleshoot and fix things quickly
  • Ability to learn quickly in a fast changing environment
  • Work both independently and collaboratively within a global team (we love Slack!)
  • Incident management and escalations
  • Help to improving the overall user experience
  • Educating on best practices

    Extra tags: support

The Position: Join our team remotely to support the solution that will unleash the value of the Internet of Things through stream processing: SQLstream Blaze.

Responsibilities: SQLstream Blaze technical support engineers have the primary responsibility of answering inbound support requests via email and telephone. In addition they also do the following:

• Perform “devops”, i.e. monitor customer deployments and manage issues that arise, resolving them directly or engaging others for help

• Develop test cases for customer issues to confirm software deficiencies

• Log software and documentation issues when they are found

• Verify engineering fixes and coordinate software deliveries

• Propagate knowledge across the company and to customers as needed

• Quickly learn how to use tools that help diagnose problems
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• Develop and document knowledge and processes

Extra tags: streaming,sql,java,support

Trade Vitality is looking for a part-time sales & customer support team member. Responsibilities include courting (via e-mails, calls, screenshares) and on-boarding new and existing clients. Strong written and verbal communication skills a must.

While this is a remote job, our clients are US based, so there will need to be some overlap in timezones to take scheduled calls, demos and screenshares.

We're in our 2nd year as a distributed team startup and we have 4 core team members at this time.

Extra tags: sales, customer support, customer service

COMPANY DESCRIPTION:

DealDash is an Internet retailer & brand promotion platform.

Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.

Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.

Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.

The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.

Some fun facts about DealDash:

  • Our team is spread out over 10 countries 16 nationalities
  • We offer a $6,000 resignation bonus to anyone who resigns! (We believe people who work at DealDash should only do so because they love it, not because it's their only option financially)
  • Every employee talks to Customers every week, no matter what your function! We love our Customers!
    92% of our revenue comes from repeat buyers! (And we are growing!)

    We believe in:

  • Putting the Customer first in everything we do
  • Small teams with lots of autonomy
  • Making data driven decisions
  • Being candid, fair & honest
  • Maintaining a flat meritocratic org structure
  • Managing through social trust, not control
  • Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours
  • If you feel our values match yours, then come and join the team!

    Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.

    JOB DESCRIPTION

    Are you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?

    Are you technical, intelligent and enjoy dealing with people?

    Keep on reading, we may have the right job for you!

    We are looking for several Customer Service Specialists for rotating shifts (incl. evening, night and weekend) five days a week. This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

    Your responsibilities include:

  • Answering customer inquiries via email
  • Answering customer inquiries via live chat
  • Answering customer inquiries by phone

    REQUIREMENTS

  • Advanced computer skills
  • Fluent professional English proficiency
  • Type a minimum of 50 words per minute. (Test yourself online if unsure!)
  • Excellent written and spoken communication skills
  • Willingness to help our customers and provide them with a personal experience
  • Creative problem solver
  • Ability to continuously develop and adapt to a growing team
  • You hold yourself to high ethical standards

    BENEFITS

  • Dynamic working environment w/ young management team!
  • Contribute to a service used by more than 6 million Americans!
  • Options to quickly advance in your career as the company experiences growth!

    WE INVITE APPLICATIONS FROM CANDIDATES ALL OVER THE WORLD. HOWEVER, FOR CANDIDATES LIVING WITHIN THE USA, WE ARE ONLY ABLE TO HIRE RESIDENTS WITHIN THE STATE OF MINNESOTA.

    Apply through: https://dealdash.workable.com/jobs/34101

    Extra tags: customer service

You will be providing customer support for Time Doctor which is time tracking software mostly used in remote teams. You will need to handle ordinary customer support questions as well as complicated technical issues.

You will need to work during USA hours (generally). You will have some degree of flexible hours however you should work at least 5 hours per day during USA business hours and the rest of the time can be flexible. You will need to use Time Doctor to track your own hours.

About 25-50% of your job will be phone support and 50-75% will be text chat or email support. You need to have perfect spoken and written English. You must have a very quiet location to work from with high speed Internet.

You need to be very technically savvy, hopefully with some kind of technical background.

Some awesome things about working with Time Doctor:
Great culture: we connect and have fun as a team such as 2 hours per month of social gaming (paid)
We allow mostly flexible work hours
Flexible location (you can work from anywhere!) Want to go on a 2 month trip to Thailand and work from there? No problem.
We have a cool baby suit Time Doctor wear we give to all our team who have a baby ... but we don't recommend having a baby just to get this.

In your application please state your expected full time salary per month.

Extra tags: customer support,technical support,customer service

Paperless Post is seeking a User Support Associate to ensure that our users get the help they need and have the very best Paperless Post experience possible. You’ll interact with our users on a daily basis with compassion and patience. Because our support reps never read answers out of a manual, you’ll spend your days providing the kind of personalized responses that make customers feel like they’re talking to a real live human being—because, well, you are one! To apply, please include a cover letter that answers the following questions:



  • What do you think the most important part of supporting users is?
  • Walk us through a problem/difficult situation you’ve solved recently. Did you solve it independently or did you need to work with a team?
  • As a customer, what was the worst customer support experience you’ve personally had? What would have made it a better experience?
  • Are open to a less-traditional schedule, including nights and/or weekends?
  • What’s your favorite gif?



    What you'll do here:
    Our remote support team works from home between the hours of 1pm and 9pm (Eastern time) on weekdays and alternative hours on the weekends. That doesn’t mean you’ll work all of those hours, but you must be generally available during those times. We’re looking for team members that can commit to 4-5 days a week in 6 hour shifts. We’ll take care of the scheduling once you let us know your availability!


  • Troubleshoot and respond to customer questions and issues over the phone, via email, and on live chat.
  • Work closely with fellow support reps to identify and track major issues and trends to improve the user experience.
  • Stay familiar with our site and its offerings to best serve user questions.



    What you bring to the table:
  • 2+ years experience in customer support with a track record of both working independently and collaborating with a team.
  • Must reside in NY or CA**
  • Fantastic written and verbal communication skills and superb interpersonal skills.
  • An endless curiosity for our site and product and users.
  • Experience with Adobe Photoshop a big plus.
  • Experience working with a team to analyze issues, learn from them, and create short-term solutions and long-term improvements.
  • Ability to thrive in fast-paced, high-volume environment. We get a lot of inquires and we work through them quickly; our reps are energized, not discouraged, by the pace.
  • Strong organizational skills.
  • Familiarity with online platforms a plus.
  • Fluency in multiple languages a plus.

    A little bit about us:
    The PP Support team takes empathy to the next level. We’re a small but mighty team of brand ambassadors who are the first line of defense for the company, interacting with customers, analyzing feedback, and working with tech teams to ensure new features match real-world needs. We laugh and cry with users and appreciate a well-timed cat GIF.


    Company-wide we enjoy an amazing ecosystem of an even gender split and healthy balance of engineers and designers. Because Paperless Post isn’t supported by ad revenue, we get to spend our days focused on creating and improving on the ideal version of our platform, product, content, and partnerships for our users.

    Extra tags: user support, customer service

InspireBeats is currently seeking a customer success intern to help out with our customer success workload. You won't be limited to only customer success, but will have the opportunity to dive into marketing, community, and a bunch of other fields where you will have the chance to learn amazing things.
You'll be trained by our awesome biz dev and customer success manager.
Your main roles will include:

  • client success
  • chatting with customers to make sure they're happy with everything
  • answering any support request
  • onboarding new customers
  • reporting to them with the status of our campaigns
  • light marketing work
  • a jack of all trades type of work :D
    If you're interested, send me an email with all your details. to wilson@inspirebeats.com
    NO spam, include something personalized.


    Extra tags: customer success, client success, account manager, marketing, community
2016-11-28FlexibleRemote

Pixellu

Customer Support Representative (Full-Time)


Pixellu


full time

support

non tech

full time

support

non tech

2mo

Apply

ABOUT US

We are a group of 25 passionate individuals, spread across multiple locations in three different countries, serving thousands of professional photographers all around the world. Our flagship product is an album design software called SmartAlbums, which simplifies photographers' lives by drastically reducing the amount of time they have to spend designing wedding and portrait albums. 
We firmly believe that a company is only as good as its people, and we are lucky to have some of the very best people in the world! We hope you join our amazing team.

LOCATION
Anywhere! This job opening is for remote work. High-speed internet required.

JOB RESPONSIBILITIES
  • Provide accurate, efficient, and courteous service to Pixellu users through various online channels
  • Respond to user inquiries within established guidelines, standards and timeframes
  • Achieve individual performance goals as it relates to departmental objectives
  • Troubleshoot and resolve technical issues
  • Demonstrate positive working relationships with coworkers

REQUIRED SKILLS
  • Customer Service Skills - empathy/passion for helping people
  • Problem Solving Skills – ability to approach customer issues logically and take appropriate steps to meet customer’s needs.
  • Communication Skills – excellent oral and written communication skills. Strong listening skills. Must exhibit ability to clearly understand customer’s issues and compose a grammatically correct, concise, and accurate written or verbal response.
  • Computer Skills - Experience with social media. Proficiency with Mac OS and Windows/PC. Quick mastery of new technology. Typing > 50 WPM.

QUALIFICATIONS
  • High School Diploma required
  • 2 years of Customer Service/Technical Support experience preferred

COMPENSATION
Fair market salary

To apply: Apply here: https://pixellu.typeform.com/to/ydXdZG

2016-11-25FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

2mo

Apply

We are a small team with a big business!Our customers come first, and our Customer Support team is at the forefront.
2016-11-25FlexibleRemote

WP Site Care

Full-Time Technical Support Agent


WP Site Care


full time

support

full time

support

2mo

Apply

We’re looking to grow our support team with someone who loves to solve problems and help people.
2016-11-10FlexibleRemote

Recruiterbox

Customer Success Specialist


Recruiterbox


support

non tech

support

non tech

2mo

Apply

The Company

Recruiterbox allows companies to centralize their hiring process in one convenient software. We are rapidly growing and already used by 2,000+ companies across the globe including Lonely Planet (BBC) and US Government.

The Role

We have new success function to onboard our customers that commit to our annual PRO plan. We are looking for an experience success specialist to be the customer's guide - educate them on how to get the most out of Recruiterbox to optimize their hiring results, and also to be the customer's champion and raise their concerns to our product and sales team. Some of the activities include: 

- Product Onboarding: Provide screen share onboarding to teams. Share best practices and help customize Recruiterbox to fit the customer's needs.
- Ongoing training: Customers will need your help from time to time to train new team members on existing and new features.
- Quaterly check-ins: You will be working on tools such as Totango to track customer engagement with Recruiterbox and respond accordingly in your quaterly health checks. 
-  As far as the customer is concerned, you are Recruiterbox's voice and face.

The Requirements

- Patience and empathy
- Skilled and eloquent in writing and presenting
- Experience with success software such as Totango
- Enjoy talking to people and help solve their problems
- Basic understanding of recruiting processes 
- Based in the US. 

The Benefits

- Sole point of contact to hundreds of global customers. 
- Work with a passionate team, growing a global customer base
- Competitive Market Salary
- Work remotely anywhere in the United States (PST hours)

To apply: https://recruiterbox.recruiterbox.com/jobs/fk0nv1

2016-11-01FlexibleRemote

AgentMethods

Customer Support Representative (Part Time)


AgentMethods


support

part time

non tech

support

part time

non tech

3mo

Apply

At AgentMethods we provide high quality online marketing services to insurance agents across the United States based on our unique software platform. As a nimble, entrepreneurial organization, we look for people interested in advancing quickly and having a say in their success. We are looking for part time customer support representatives to become part of our growing company.
2016-11-01FlexibleRemote

AgentMethods

Customer Support Representative


AgentMethods


support

non tech

support

non tech

3mo

Apply

At AgentMethods we provide high quality online marketing services to insurance agents across the United States based on our unique software platform. As a nimble, entrepreneurial organization, we look for people interested in advancing quickly and having a say in their success. We are looking for customer support representatives to become part of our growing company.
2016-10-26FlexibleRemote

Follow Up Boss

Customer Support Champion (Remote, 8am - 5pm EST)


Follow Up Boss


support

non tech

support

non tech

3mo

Apply

If you have a passion for making your customers happy, you really should check us out! We are a truly customer-centric company serious about doing everything we can for our users. You’re not going to find red tape - everyone from the co-founders to the dev team prioritizes the customer experience above all else. Our customers love us, and we love them.
2016-10-26FlexibleRemote

ReCharge

SaaS - Technical Customer Success


ReCharge


saas

support

saas

support

3mo

Apply

Requirement: 2+ Years experience in a similar role at another B2B Software company.
2016-10-25FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

3mo

Apply

We are a small team with a big business! Our customers comefirst, and our Customer Support team is at the forefront!
2016-10-25FlexibleRemote

Dapulse

Customer Success Manager In The USA


Dapulse


exec

support

exec

support

3mo

Apply

Do you lie awake at night thinking about how to give clients the best customer experience in the universe? Do you toss and turn wondering if that client will upgrade his plan with us after that awesome call?
2016-10-21FlexibleRemote

Zapier

Support Engineer


Zapier


support

engineer

support

engineer

3mo

Apply

About You

You love helping people. You have empathy for other people and can easily put yourself in their shoes. You recognize that people have different skill sets and that everyone makes mistakes and needs help sometimes. You enjoy directly interacting with people who need assistance and do so in way that leaves them smiling afterwards. You don't take things personally and are good at de-escalating situations when people are frustrated. You are good at explaining technical issues to people who don't have the same technical aptitude you do.

You love figuring things out. You enjoy being presented with situations that don't have an immediately obvious answer and relish finding the solution. You are excited, not intimidated, by problems you don't know the answer to. You love applying the things you have learned to unfamiliar situations in order to see the deeper patterns that connect seemingly disparate issues.

You love code and APIs. You are proficient at reading and writing code and genuinely enjoy making and maintaining software. You’ve worked with many APIs and have a fundamental understanding of how they work. You have a solid intuition for what could be causing an API to respond to a request with an error, and you know the little tricks you can employ to get misbehaving requests back on track. You're comfortable working with code and logs to diagnose, fix, and safeguard against API issues.

You love building tools. You are excited by the opportunity to build internal tools such as chrome extensions, CLIs, and web apps that make you and your teammates more effective and efficient. You enjoy iterating based on constructive feedback from your co-workers to make everyone's tools awesome.

You love doing things efficiently. You are constantly looking for ways to use computers to become more efficient. You get excited about saving clicks, keystrokes, and brain cycles with tools like Alfred and Text Expander.

You love learning. You recognize that engineering is always changing and there will always be more to learn, and that is part of why you enjoy it so much. You think experimenting with new tech is fun.

You love variety. You would enjoy a multifaceted role that interacts with a wide variety of people, topics, and issues. The idea of seeing something new and different every day is invigorating. You are able to learn and act quickly to keep up with rapidly changing and sometimes unfamiliar situations. You can balance a variety of projects and responsibilities without getting overwhelmed.

You love communicating through writing. You have a very strong command of written English and enjoy communicating extensively through writing. Your writing is concise but effective.

You love being part of a team. You enjoy working with other people and contributing to something bigger than yourself. You are committed to building others up. You make everyone around you better.

Things You'll Do

Zapier is a startup and this is a hybrid role, so you'll be involved in a variety of projects around the company. That said, here are some of the things you'll get to focus on as a Support Engineer here:

  • Help customers troubleshoot technical issues with their Zaps via email
  • Help partners identify and resolve problems between their APIs and Zapier
  • Build and maintain internal tools that empower your co-workers
  • Identify and fix bugs in the Zapier codebase
  • Create and improve documentation to help users and partners help themselves
  • Experiment — this is a startup so everything can change

    Compensation

    If you want to work remote, that's cool. If you want to work near others, that's cool too. We have team members all around the world in places like the USA, Canada, England, Spain, Portugal, India, Thailand, Australia, New Zealand, and more.

  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare, dental, and vision coverage
  • 401k retirement plan with 4% company match
  • Profit sharing
  • 2-3 annual company retreats to awesome places
  • 14 weeks paid leave for new parents

    How to Apply

    Applying is fairly straightforward but a bit unique. Creativity is highly encouraged! To kick off the hiring process, we ask a few questions that would normally get asked at the start of an interview. This speeds up the process by letting us get to know you better right from the start. Make sure to answer each question and include all requested resources in order for your application to be considered. And don't forget to have some fun with it! :)

    Complete this form with answers to the below questions.

  • Tell us why you are a good fit for this role.
  • A user hits an edge case where we’re not parsing their RSS feed correctly. We can't fix it because fixing it would adversely affect most other users. Write an email reply to that user.
  • Tell us about the most difficult API/library/software bug you've tackled. We love real life stories.
  • Send us a link to an app's API docs that you think are well done, and explain why you think they are good.
  • Send us a link or an attachment to some documentation you wrote and maintained.
  • Include links to your portfolio, GitHub profile or provide us with 500+ LOC. We're hoping to see some code you wrote in the past.
  • How did you hear about Zapier?

    If you think you might be a good fit, we'd love to hear from you!
2016-10-18FlexibleRemote

Snap Projections

Customer Success Specialist / Manager


Snap Projections


exec

support

exec

support

3mo

Apply

Want to help people succeeded and make a difference in the lives of Canadians? I’ve got a position for you.
2016-10-16FlexibleRemote

Pathable

Customer Success Manager


Pathable


support

exec

support

exec

3mo

Apply

Working hours for this position are either US Pacific or Eastern Time. For this reason, candidates outside the Americas and Western Europe will not be considered.

Pathable provides mobile apps and web sites for tradeshows, conferences and conventions. We are a purely remote company: everyone works from their home office. We make heavy use of Skype, GoToMeeting, Slack and other team collaboration tools to create a healthy team environment.

Customer success managers are responsible for everything from the moment the sale closes on. You’ll master our provisioning and deployment dashboard, you’ll be sweet-talking the important details out of the harried and over-worked event planners that are our customers, preparing and launching the sites, and then providing “best practices” nudges and hand-holding to help them get the most out of the on-line community you built for them. When something goes wrong and a customer calls, hot under the collar, you’re imperturbable. When they finish talking to you, they’re thinking “whew, that’s one less thing I need to worry about!”

We are a software company, which means you should be adept and comfortable with computers, the Internet and the modern way of doing things: you know when to right-click in your browser, you use formulas in Excel, you’re on Skype, you can tell me why you prefer your mobile device to the one that you don’t have. You know the difference between a text message and a push notification, you check your e-mail somewhat obsessively and you know that sometimes, work has to be done at 1 AM because it has to be done at 1 AM.
You are fun to work with and when a client is difficult to work with, you know how to get your zen on.

Essential Job Functions

  • Provision, configure and deploy Pathable apps and websites for our customers using our web-based management dashboard
  • Educate conference planners and other customers on the use of the community tools using the phone, e-mail and GoToMeeting / web conferencing
  • Provide Tier 1 support to conference planners and attendees on the use of the community service, by phone and e-mail
  • Cool hot tempers, amuse the amusable
  • Ensure our customers meet their goals successfully and with a minimum of hassle
  • Provide integrity and credibility as the “main point of contact” for your customers
  • Provide input and insights into how to make the process more effective or more efficient

    Requirements

  • Proven success in customer relations
  • Grace under pressure
  • Excellent problem-solving abilities, instinct to figure out “how to do it” when faced with a “it can’t be done”
  • Proven ability to successfully communicate company goals and vision to customers and prospects
  • Comfort and facility with modern computers, the Internet, and the web lifestyle
  • Superior communication and demonstration skills (verbal and written)
  • Self-motivated professional who operates well in an empowered, dynamic, and fast-paced environment
  • Creative and strategic thinking skills to help introduce, develop and promote new ideas into corporate vision, marketing strategy and programs
  • Ability to juggle multiple projects, prioritize effectively and meet deadlines with minimal staff support
  • Strong organization, planning and execution skills with an emphasis on successful delivery against established goals.

    Desired but not required

  • College degree
  • 2+ years in the conference and event industry in a customer-touch position (including sales, customer service, or support)
  • Experience in the technology field, and in particular, experience in translating technical products and services into meaningful value for customers and prospects
  • Fluency with HTML and CSS

    Benefits:

  • Starting salary from $45K - $60K depending on experience
  • Stock options
  • Participation in company health insurance plan
  • Commute down the hall in your pajamas
  • Joie de vivre
2016-10-14FlexibleRemote

Pathable

Customer Success Manager


Pathable


exec

support

exec

support

3mo

Apply

Pathable provides mobile apps and web sites for tradeshows, conferences and conventions. We are a purely remote company: everyone works from their home office. We make heavy use of Skype, GoToMeeting, Slack and other team collaboration tools to create a healthy team environment.
2016-10-13FlexibleRemote

GitHub

Technical Support- North America (Remote)


GitHub


support

support

3mo

Apply

The GitHub Technical Support team is looking for full-time team members in located in North America (US and Canada)! This person will join GitHub as part of our global support team and support our customers around the world.
2016-10-13FlexibleRemote

GitHub

Technical Support


GitHub


support

support

3mo

Apply

Full Time: Technical Support at GitHub in North America (Remote)

2016-10-13FlexibleRemote

Social Pinpoint

Customer Success Agent At Social Pinpoint


Social Pinpoint


support

non tech

support

non tech

3mo

Apply

About Us
Social Pinpoint is expanding into North America and we're looking for passionate customer success agents to join our distributed team.
You'll be responsible for helping grow and nurture our customer base in a hands on, proactive manner.
Check out our website for specific information on our product and features - www.socialpinpoint.com

About You
You have a unique combination of technical skills but favour communication with the end user. End user issues are your issues!
You are self driven and have a record of working independently and remotely. You have great communication skills, both with the end user as well as you're team via slack/IM/ticketing systems.
You are a learner and constantly strive for improvement and not afraid to speak up to make change happen.

The Role
  • Answer customer queries via our Helpdesk
  • Onboard users and run screen shares/webinars
  • Provide proactive tips for clients on project setup
  • Some GIS related work with QGIS (We can train you)
  • Reach out to existing clients to ensure they are using new features and getting benefit from our software
  • Assist with Online Marketing efforts
  • Author technical and help documentation as well as newsletter content
  • Work with our engineers to test and validate new features
  • Monitor and coordinate our Social Media content
  • Making requested edits to our wordpress website
  • Take active steps to improve our support process and customer satisfaction scores

Initially a flexible hourly role but as we expand we expect this to become full-time. 

The Requirements
To succeed in this position you will have:
  • Native-level fluency in English
  • Located in North America (Canada is ok!)
  • Fantastic written communication and interpersonal skills
  • An endless curiosity for our products and our users
  • Ability to thrive in a remote environment (along with a reliable internet connection). Evidence of working remotely are key
  • Availability for 1-2 trips / year
  • +1 for those with some flare for design (photoshop, illustrator etc..)

To apply: Send us an email explaining why you're interested in this job and how you fit with our requirements. No need for a resume, just list how your past experience can help :)

2016-10-13FlexibleRemote

Acuity Scheduling

Customer Happiness Specialist


Acuity Scheduling


support

non tech

support

non tech

3mo

Apply

Profile
Country of Origin: USA
Location: New York, New York
Age: 10 (Kids grow up so fast these days, don't they?)
Eye Color: Hazel
Hair Color: Teal
Personality: Friendly. Cool. Down to earth. Kind of like if Josh Hartnett and Reese Witherspoon started a software company, and then got their nerd on.

Likes: Espresso. Whiskey. The TV show Arrested Development. Eating Human Food. (As long as it doesn't have too much fiber.)
Dislikes: Cucumbers pickled (but love everything else pickled), and having to use the phone *cringes with disgust* to make dinner reservations for eating food without too much fiber.

Looking For: Long-term relationship with friendly, outgoing, spirited person in search of a brand new career with a cool NYC tech company. Must love dogs. (Kidding, there are no dogs.)

About Me
Are you the one my soul has been searching for?
Do you like long walks on the beach?
Hey, check out my muscles!

Hi.

My name is Acuity.

I'm an online scheduling tech company based in New York City. It's cold here this time of year, so I drink a lot of hot chocolate. I hope this doesn't lead to a spare tire around my calendar.

While I don't usually do this sort of thing, I figured it was time to "put myself out there" and see if, just maybe, the right person might be reading on the other side of the screen.

Where to begin? Well, for starters, I help small, medium and very large businesses keep their schedules organized. It's a great gig, and I like when people tell me how much they love me. Though I am always sad when, at the end of the day, they abandon me (my log-out button is my least favorite physical feature) and go on to do things they tell me humans do, like go to happy hour and play with these things called "the kids."

My dad, Gavin, is great. He built me from scratch almost a decade ago (which means I'm almost going into the double digits!). They tell me he's a wonderful boss to work for, and that's where you come in.

We need another human to come work with us, in order to help even MORE humans. (You guys are everywhere.)

You see, while I'm very useful to your kind (especially what you refer to as "business owners"), sometimes people can be confused by my buttons, bells and whistles. I love to whistle.

So, my dad decided to get together some other smart humans to help out. Before long, though, there was so much to do! Humans are very limited in their processing capacity, you know. So my dad hired some more humans. And then some more. Because apparently I am growing at the - how do you call it? speed of light? - so while my dad is very happy, it also means we need even more hands.

Not just any old hands, of course. And not just any old human. We're looking for a very special human--one who loves to dig in, solve problems, be on a team, laugh together, hustle together, and want a long term relationship with me. (Sorry my dad taught me early on that one night stands are bad.)

And guess what? The best part is that you don't even need to live where I do, in New York City. Cool, right? My sister, the internet, has made life quite convenient for your race. I'm very proud of her.

Well, that's enough about me. I talk too much, sometimes. But usually only when my sister is being a pain. We have a love/hate relationship.

Anyway, is this you? Could you be my new soul mate?
  • Human
  • Loves to talk to other humans
  • Loves to help other humans
  • Loves to write emails to other humans
  • Loves to live chat with other humans (this is getting to be a real mouthful)
  • Excited about working remotely OR from our NYC office. Your pick.
  • Thinks tech is cool and spends free moments in between bathroom breaks and during the latest episode of Arrested Development brainstorming ways to make me, Acuity, even cooler
  • Considers themselves a "self-starting maniac who would get it done even when nobody was looking over their shoulder and even if their significant other begged them to give up everything and go on a free trip to Aruba." Okay, just kidding about that last part. We just like self-starters. And if your significant other is giving away free trips to Aruba, she should probably come work here, too.
  • Likes the idea of having 100% of their medical / dental / vision premiums covered (white teeth, mmhmmmmmm)
  • Gets jazzed when they see the term "401K," and even more jazzed when they read "with 3% of your salary contributed whether you want the money or not" (retirement, mmhmmmmm)
  • Loves to learn, because when you work here, you also get an annual $5,000 credit toward continuing education (education, mmhmmmmm)
  • Would play a great detective, à la Dick Tracey, digging to the root of other humans' problems and trying to help them crack the case (even if the case is just "I forgot my password")
  • Can write clearly, AKA doesn't typically communicate in ancient Sanskrit. This is important.
  • Bonus tiara and sash (or gold medal for the dudes) if you understand basic CSS/HTML/Javascript, have experience creating videos and screencasts (APPROPRIATE videos and screencasts, you silly human), have worked in Wordpress, Squarespace, Wix or other website creation tools. (My Space doesn't count unless you worked at My Space, or really like the movie Space Balls.)
  • Oh, and the most important part! The salary range for the right human is USD $45,000 - $65,000, depending on experience and skills. Told you my dad was a great guy!

Do you think you might be THE ONE?
Now accepting love letters. We'll let you decide what to write!

To apply: Post a love letter at https://acuity-scheduling.workable.com/jobs/356853/candidates/new

2016-10-12FlexibleRemote

Appear.in

Customer Support Engineer - US (remote)


Appear.in


engineer

support

engineer

support

3mo

Apply

Do you love making customers succeed? Are you able to help people troubleshoot technical problems? Are you the kind of person that can turn a frustrated customer into an enthusiastic ambassador? Do you want to help develop a tool for the next generation workers? If so, you may be the Customer Support Engineer we are looking for!
2016-10-12FlexibleRemote

TaxJar

Technical Customer Success (Tier II)


TaxJar


support

support

3mo

Apply

We have an immediate opening for a hungry Technical Customer Success (Tier II) who wants to make a difference on a growing, experienced team of entrepreneurs.
2016-10-12FlexibleRemote

TaxJar

Customer Success Engineer


TaxJar


engineer

support

engineer

support

3mo

Apply

We have an immediate opening for a hungry Customer Success Engineer who wants to make a difference on a growing, experienced team of entrepreneurs.
2016-10-03FlexibleRemote

Appsignal

Customer Success Manager


Appsignal


support

exec

support

exec

4mo

Apply

AppSignal provides amazing insights into the workings and effects of applications. Our service is used by development teams around the world to build better applications. This is what drives us. Or as we like to say: We monitor the crap out of your app.

We’ll be looking for people who share excitement for our mission before we start looking at your skills. So if you get excited by our mission, you should definitely apply for this position.

The role

Every day, development teams start new trials for our product. They have 30 days to try AppSignal for free, and in that time we do everything in our ability to make their trial a success. Our first priority is making sure developers get the insights they need, followed by converting them into paying customers. It's your responsibility to welcome them, guide them during their trial and make sure they're happy. You'll keep an eye on them after they've become paying customers to make sure we keep matching their needs. And you're not on your own: all of this is a team effort.

The activities

  • You keep track of our sales funnel on a daily basis
  • You help people who have questions about our product
  • You help convert trials into customers
  • You manage social media conversations
  • You find opportunities to improve our product, our conversion rates and above all, the client's experience & happiness

    Your skills

  • You're a native English speaker, or close
  • You have experience or affinity with development tools
  • You have experience or affinity with customer happiness / support / sales
  • You are willing to learn about our product / development
  • You love making people happy
  • You would love to work remotely in a young company without a crazy start-up culture

    Room for growth

    AppSignal is a team of six excited people. Our company is still growing and shaping itself. Your ideas and input are very welcome. You can shape your role around your interests and talents. You will be included in conversations and decisions about the direction of our product and company.

    Your profile

    We welcome people of all backgrounds, genders and orientations to apply for this position. You value a culture where we respect each other, but can have intense discussions about the contents of our work.
2016-09-30FlexibleRemote

Close.io

Customer Support Executive


Close.io


exec

support

exec

support

4mo

Apply

ABOUT US!
At Close.io we’re building the sales communication platform of the future! We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.

THE JOB
  • Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges
  • Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible
  • Create helpdesk content that explains features and details workflow setup
  • Write up bug reports and feature requests for our engineering team to review

YOU HAVE
  • Native-level English proficiency and are excited to work directly with customers via email, phone or live chat
  • A deep understanding of the craft of sales (or are itching to learn)
  • The ability to translate complex concepts into easy-to-follow written content
  • Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Zoom/Skype, etc.)
  • The schedule to work Monday through Friday, 9am - 6pm Pacific Time

BONUS POINTS FOR…
  • Working knowledge of Python or Junior-level experience as a software engineer
  • Experience providing support for a SaaS product
  • Having your first name registered on Freenode

WHY WORK FOR US?
We’re a very small team doing very big things — your work will make a huge impact and your voice will be heard! We offer a competitive salary, excellent healthcare, dental and retirement package. You can work remotely from anywhere on the west coast USA or at our HQ in San Francisco, CA. We host 3 all-expense paid worldwide team retreats a year! 

To apply: https://jobs.lever.co/close.io/cc5af4f9-6fc9-47fb-a75c-74065e1a2ce6/apply?lever-source=WWR

2016-09-29FlexibleRemote

GitHub

Technical Support- Asia Pacific (Remote)


GitHub


support

support

4mo

Apply

The GitHub Technical Support team is looking for full-time team members located in Asia Pacific. This person will join GitHub as part of our global support team and support our customers around the world. This is the current list of countries in which we are set up as an employer in Asia Pacific, so legal working authorization is required: Japan, Australia, and New Zealand.
2016-09-21FlexibleRemote

Couchbase

Technical Software Support Engineer


Couchbase


support

dev

engineer

digital nomad

support

dev

engineer

digital nomad

4mo

Apply

Did you always want to be part of an exciting startup with new technology? Would you find it exciting to work with high-profile customers who are responsible for some of the most successful and largest web applications? Are you passionate about helping customers and find it exciting to figure out root causes? If you want to be part of the big-data revolution we may just have what you are looking for...

Couchbase, one of the NoSQL industry leaders, is looking for a Technical Support Engineer to support the rapidly growing Couchbase customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers to help them with their technical questions. Users range from developers who may have a coding problem with one of our SDKs to administrators who may need help tuning or troubleshooting their cluster.

This is a remote position working from your home office in Israel on a standard Sunday - Thursday workweek schedule.

Responsibilities:

  • Work with our customers during implementation and in production of their Couchbase Server based applications.
  • Troubleshoot and research customer issues. They can range from development time SDK questions to performance tuning or failure analysis.
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
  • Become a product expert for customers and stay up-to-date on new features in Couchbase.
  • Identify and write internal and external technical articles and knowledgebase entries, like typical troubleshooting steps, workarounds and best practices.

    Requirements:

  • BSc in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.
  • Programming experience in PHP/Java/.Net/Ruby/Perl/Python. The more the merrier.
  • Excellent analytical skills, passion for pinning down technical issues and solving problems.
  • Experience maintaining and troubleshooting Linux or Windows systems.
  • Solid communication skills, ability to convey deep technical concepts in a simple and concise manner (verbal and written). Strong English language skills are required, additional languages are highly desirable.
  • Enjoy a fast-paced startup environment.
  • Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.).
  • Familiarity with NoSQL databases a big plus.
  • Experience in troubleshooting distributed high performance systems ideal.
  • Previous customer relationship experience.

    About Us

    Couchbase delivers the database for the Digital Economy. Developers around the world choose Couchbase for its advantages in data model flexibility, elastic scalability, performance, and 24x365 availability to build enterprise web, mobile, and IoT applications. The Couchbase platform includes Couchbase, Couchbase Lite - the first mobile NoSQL database, and Couchbase Sync Gateway. Couchbase is designed for global deployments, with configurable cross data center replication to increase data locality and availability. All Couchbase products are open source projects.

    Couchbase customers include industry leaders like AOL, AT&T, Cisco, Comcast, Concur, Disney, Dixons, eBay, General Electric, Marriott, Nordstrom, Neiman Marcus, PayPal, Ryanair, Rakuten / Viber, Tesco, Verizon, Wells Fargo, as well as hundreds of other household names.

    Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
2016-09-14FlexibleRemote

Pivotflow

Customer Support Agent


Pivotflow


support

non tech

support

non tech

4mo

Apply

Pivotflow is looking for a customer-oriented service representative to act as a liaison, provide product and services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Our main focus and target is to ensure excellent service standards and maintain high customer satisfaction. 
2016-09-11FlexibleRemote

Fleetio

Customer Success Director


Fleetio


exec

support

exec

support

4mo

Apply

As the Customer Success Director at Fleetio, your job is to deliver continuous value for our customers, enabling their success and driving customer retention. This is a demanding but rewarding role that requires a broad skillset. You’ll manage Customer Experience Reps who support our customers every day. You will also monitor customer health through usage and satisfaction data, customer surveys and more, then take proactive action to ensure customer retention.
2016-09-09FlexibleRemote

Lurn .

Customer Happiness Specialist


Lurn .


support

non tech

support

non tech

5mo

Apply

Love making people feel happy? Love connecting with our customers, readers, and fans? Then this could be the job for you.
2016-09-08FlexibleRemote

Customer.io

Technical Support Engineer


Customer.io


engineer

support

engineer

support

5mo

Apply

Hello, future addition to Customer.io! We’re looking forward to getting to know you better, but you probably want to know what you’re getting yourself into. You can check out our careers page, or read on.
2016-09-06FlexibleRemote

ShopStorm

Customer Support Specialist


ShopStorm


support

non tech

support

non tech

5mo

Apply

ShopStorm is looking for a Customer Success Specialist to join our fully distributed team. You’ll be responsible for supporting a growing set of Shopify apps which help power thousands of online stores.
2016-09-02FlexibleRemote

Resin.io

Customer Success Lead


Resin.io


support

non tech

support

non tech

5mo

Apply

Our customers choose to work with us because our technology flat out works and because we hire responsive and trustworthy people. Nowhere is this more important than on our Customer Success team. If you have technical chops, a knack for process, and loads of empathy, this job is for you. As a Customer Success Lead, you will join, lead and grow a team of highly skilled engineers who are responsible for supporting our customers use of resin.io in production environments.

2016-09-01FlexibleRemote

Olark

Customer Support Champion


Olark


support

non tech

support

non tech

5mo

Apply

You probably haven’t run into a company like Olark before.

We are 42 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model.

Are you fanatical about providing great customer support and have meticulous attention to detail? We are looking for a new member to join our support team!

You will play a pivotal role in helping define our customer support culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers. We do this by building user-facing web applications and infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

*Please note this position is based within the United States or Canada.*

Your primary responsibilities will be:
  • Frontline support: interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Skype or social media.
  • This position is a full-time role and the typical hours will be weekdays Monday-Friday between 7am-4pm PST.

What we expect of you:
  • 1-3 years of public facing customer support experience. Aptitude to learn technologies and tools like chat, email and CRM software.
  • Ideally, you are located in the Mountain or Pacific time zones. This is preferred in order to provide our customers with adequate support across all regions.
  • Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!
  • You need to LOVE chatting with people and solving problems.
  • You have mad skills at communicating technical issues to both engineers and to new users of all skill levels.
  • You have demonstrated experience providing amazing customer service and making people happy.
  • Experience with, or willingness to try, working remotely.

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000. Beyond what you see there, as a member of our support team you can expect:
  • A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  
  • A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.
  • We value your time to do focused work: We have one weekly required customer support meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Please apply at https://olark.recruiterbox.com/jobs/fk06lvw

2016-09-01FlexibleRemote

Papertrail

Customer Success Engineer


Papertrail


engineer

support

engineer

support

5mo

Apply

The gist: Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.

2016-09-01FlexibleRemote

Platform.sh

Customer Success Engineer


Platform.sh


support

engineer

support

engineer

5mo

Apply

Platform.sh the award-winning PaaS solution from Paris, France, is looking for a talented customer success engineer who is passionate about assisting customers succeed with cloud technologies. 

2016-08-30FlexibleRemote

ReCharge

Customer Success Agent


ReCharge


support

non tech

support

non tech

5mo

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week. Customer Success is the cornerstone of our growth; and we're looking to grow the team!
2016-08-29FlexibleRemote

Platform.sh

Customer Success Engineer


Platform.sh


engineer

support

engineer

support

5mo

Apply

Achtung! Sie sprechen Deutsch, richtig? Also, lesen Sie weiter!


Platform.sh the award-winning PaaS solution from Paris, France, is looking for a talented customer success engineer who is passionate about assisting customers succeed with cloud technologies.


Our customer base spans thousands of web applications in > 100 countries consuming 10s of thousands of CPUs on four different public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We're hardcore technologists with equally hardcore customers. 


We can clone whole running systems, including the state, services, and topology in a matter seconds, but we want to be able to run that on any developer’s local box. Want to help our customers do that too?


The main API to operate and orchestrate our clusters of LXC containers is Git; our customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools?


We need to automate more of the Puppet magic. We need to have more auto-healing on the high-availability clusters. We need more performance out of our multi-protocol ssh proxy. We need work on our CEPH Implementation; We need to get our fabulous Debian package generation streamlined and faster. We need… great ideas on how to make Platform.sh even better, and someone who can help our customers overcome the bumps in the road. Interested? Join us!


Für unser deutsches Geschäft suchen wir ab sofort einen deutschen Muttersprachler, der entweder in unserem Büro in Köln, oder remote arbeiten wird.

2016-08-29FlexibleRemote

Platform.sh

Customer Success Engineer


Platform.sh


support

engineer

support

engineer

5mo

Apply

Platform.sh the award-winning PaaS solution from Paris, France, is looking for a talented customer success engineer who is passionate about assisting customers succeed with cloud technologies.

2016-08-26FlexibleRemote

OneSky . Limited

Customer Success - Support Representative


OneSky . Limited


support

non tech

support

non tech

5mo

Apply

The Customer Success team is responsible for onboarding, educating, and supporting our customers. We start work once a customer decides to use OneSky. We ensure they get the most value from our product the moment they decide to use OneSky.
2016-08-25FlexibleRemote

Tawkify

Customer Success / Matchmaker


Tawkify


support

non tech

support

non tech

5mo

Apply

Make a Living Out of Finding Love! 

What is Tawkify? 
Tawkify is the fresh, smart and sexy matchmaking startup dedicated to putting fun and romance back into dating. We hire exceptionally kind, smart people who believe in Happily Ever After and want to help our clients find it. 

Why join the Tawkify team?: 
  • Be your own boss
  • Create your own hours
  • Make a positive impact
  • No limits to earning potential

Job requirements: 
  • Strong communication skills & emotional intelligence
  • Ability to execute on a timeline
  • Multi-tasking: Administrative, Organizational, Creative Skills
  • Ability to manage expectations of diverse personalities
  • Extensive networks & desire to network
  • Self-motivated, self-starters only
  • Desire to grow with company

What makes a great matchmaker? 
Our matchmakers come from diverse backgrounds - lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We've found the most effective matchmakers share the following qualities:
  • Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable.
  • Empathy. You have charisma. You're a great listener. You have no trouble connecting with people. You build trust and rapport instantly.
  • Passion. Our matchmakers are more invested in their clients' relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you're doing.
  • Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.

What to expect? 
You'll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our "VIP" approach to compatibility: Values, Individual lifestyle and Personal preferences. 
All matches take place via curated blind dates that you'll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match.

To apply: http://tawkify.com/apply?utm_source=weworkremotely&utm_campaign=customersuccessmatchmaker

2016-08-23FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

5mo

Apply

DealDash is looking for talented and motivated individuals who are interested in joining a company with startup roots that has now grown into an e-commerce success.
2016-08-17FlexibleRemote

Paper Anniversary By Anna V

Customer Support & Jewelry Customization Designer


Paper Anniversary By Anna V


support

support

5mo

Apply

We’re looking for a customer support & graphic design superstar.

At Paper Anniversary by Anna V, we help couples commemorate their love stories. We help spouses custom-design jewelry and other handmade gifts their partner. They send us their wedding vows, and we turn the words into a one-of-a-kind gift they can cherish forever.

Your role will be to take the customers’ wedding vows, and position the words in a graphic design program. You will design how the words will eventually appear on a piece of jewelry. You will communicate with the customer via Etsy and Email, to show them photo proofs and modify the design according to their feedback. You will work with the customer from start to finish, and provide “it was so good they couldn’t stop talking about it” service. You’ll also be responsible for answering general customer service questions about shipping, materials, returns, etc. 

We have a stellar 5-star customer service record, which keeps customers coming back year after year, so your role is extremely vital to our company's success! 

YOUR SKILLS

We’re looking for someone who loves to help others, someone who can keep smiling even when dealing with customers (empathy is important), and someone who has a passion for our products and company. You should enjoy the process of making an anxious customer a happy customer.

You have to be an excellent writer who enjoys writing. Since you’ll be customizing gifts using customer’s wedding vows, your spelling and grammar must be impeccable (and you must be able to detect mistakes). We're seeking a Native-English speaker.

You must have experience in graphic design or print design. You will be using a graphics program to position customer’s words. You must be extremely comfortable modifying the font size, line spacing, character spacing, etc. You must have an eye for visual details, symmetry and design.
If you’ve had experience doing customer service for an online store, or Etsy shop, this is a definite bonus.

HOURS

The hours are flexible; you will work about 2-3 hours/day, 4-5 days/week. The hours can be completed at any time during the day/night, but you must be available 4-5 days/week. The hours will average around 10-15 hrs/ week.

BENEFITS

We offer very flexible hours, and you can work from anywhere in the world! We offer a monthly performance-based bonus, in addition to the base salary. We find it incredibly rewarding to hear customers' love stories, and help them design a surprise gift for their spouse. We hope you will too!

To apply: Please tell us...Why do you want to work at Paper Anniversary by Anna V?How do you think your skills & experience can help our customers?Please, respond to this customer (any solution is possible for the scenario :-)"I ordered the jewelry with overnight shipping, but it still hasn't arrived! My anniversary is this Saturday and we're leaving for the Bahamas on Friday. I am freaking out imagining if my wife's gift doesn't arrive on time. HELP!"

2016-08-17FlexibleRemote

Theranest

Customer Happiness Billing Specialist


Theranest


support

non tech

support

non tech

5mo

Apply

DESCRIPTION

The Customer Happiness and Billing specialist is responsible for assisting in on-boarding, educating, and supporting our customers from pre-trial inquiries all the way to subscription and beyond. You will also be responsible for helping and guiding our customers with everything insurance and claims billing related. This position requires you to be able to work from 8 am to 5 pm US Pacific Time.

The position will require responding to anywhere from 80 to 100 emails a day and 20 to 25 calls. Often, you will be required to remotely help a customer by sharing screens and walking them through the application. The goal is to solve any problems the user has as it relates to using the software and setting up their accounts to submit claims smoothly.

You also act as the customers’ liaison with the product team to pass on unique use cases and challenges you see customers experiencing, and how we can help resolve them. You will also use your interactions with customers to help the marketing and sales team in explaining the problems TheraNest helps solve and the key questions and concerns you hear from customers.

----

REQUIREMENTS

  • Ability to self-manage your own time and be self motivated.
  • Assimilate information quickly.
  • Comfortable speaking on the phone for long periods of time.
  • Experience with insurance claims and billing. A plus if billing experience is related to mental and behavioral health.
  • Excellent communication skills in English. You need to be able to concisely express your thoughts in writing. Clear writing is required. Blogging experience is a plus.
  • Respond to customer inquiries via phone, email, live chat, occasionally on social channels.
  • Patience and empathy must be your strong suit.

    Not For You

  • If you need to always be told what to do. Even if you’re great at implementing but can’t self-direct, you will not be happy in this position.
  • You’re not comfortable with working in a distributed team and communicating with tools like Hipchat, Slack, etc.
  • If you just hate it when your plans for the day get disrupted.

    ----

    BENEFITS

  • Health and Dental Insurance
  • Book and training reimbursement.
  • Unlimited vacation and sick days
  • Gym stipend plus tools like FitBit
  • 401k
2016-08-17FlexibleRemote

Flywheel

Happiness Engineer


Flywheel


support

engineer

support

engineer

5mo

Apply

Shift hours: 8am-4:30pm UTC +10

Location: Australia

The customer support team is the heart of the Flywheel organization. At other companies, support is an afterthought – often a second class citizen – but not here. At Flywheel we live and breathe customer support, and are looking for some amazing people to help us continue to provide an exceptional experience to our customers.

Our support team (we call them Happiness Engineers), focuses on going the extra mile to make sure our customers are happy. They help with all types of issues ranging from servers down to recommending plugins.

A Happiness Engineer’s typical responsibilities include…

  • Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
  • Troubleshooting the most technical of issues, escalated from our Tier 1 support team
  • Debugging performance issues related to PHP and/or WordPress sites using New Relic or similar tools
  • Digging into and solving technical issues related to anything along the LEMP stack
  • Combing through logs to identify errors being generated from code being executed on the server

    Happiness Engineers at Flywheel come from a diverse set of backgrounds. From musicians to WordPress developers. In general though, we look for the following characteristics…

  • A desire to help people, and a strong sense of empathy for their needs
  • Basic to advanced knowledge of MySQL
  • Basic to advanced knowledge of Apache and NGINX
  • Comfort with the command line/general internet infrastructure (DNS / SFTP Linux, etc.)
  • Willingness to learn new things, and an aptitude for technology
  • Excellent written English – Both short form (emails/chats) and long form (documentation)
  • Intermediate knowledge of WordPress and WordPress Plugins and Themes

    We are also just getting started building out our remote support team. Here are a few things our remote employees will have to look forward to…

  • Monthly stipend for coffee, snacks, coworking space
  • Office stipend to allow you to create the home workspace of your dreams. Want a gigantic monitor or super comfy chair? Just buy it and we’ll reimburse you up to a set amount.
  • Quarterly trips to our headquarters in the United States to hang out with your co-workers at our amazing office in Omaha, Nebraska.

    Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us.

    If you've built WordPress sites, love solving problems for people, and are ready to join a fast-growing company, we'd love to hear from you.
2016-08-16FlexibleRemote

Flywheel

Happiness Engineer (Technical) - Australia


Flywheel


engineer

support

engineer

support

5mo

Apply

Shift hours: 8am-4:30pm UTC +10
Location: Australia

The customer support team is the heart of the Flywheel organization. At other companies, support is an afterthought – often a second class citizen – but not here. At Flywheel we live and breathe customer support, and are looking for some amazing people to help us continue to provide an exceptional experience to our customers.

Our support team (we call them Happiness Engineers), focuses on going the extra mile to make sure our customers are happy. They help with all types of issues ranging from servers down to recommending plugins.

A Happiness Engineer’s typical responsibilities include…

  • Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
  • Troubleshooting the most technical of issues, escalated from our Tier 1 support team
  • Debugging performance issues related to PHP and/or WordPress sites using New Relic or similar tools
  • Digging into and solving technical issues related to anything along the LEMP stack
  • Combing through logs to identify errors being generated from code being executed on the server
Happiness Engineers at Flywheel come from a diverse set of backgrounds. From musicians to WordPress developers. In general though, we look for the following characteristics…

  • A desire to help people, and a strong sense of empathy for their needs
  • Basic to advanced knowledge of MySQL
  • Basic to advanced knowledge of Apache and NGINX
  • Comfort with the command line/general internet infrastructure (DNS / SFTP Linux, etc.)
  • Willingness to learn new things, and an aptitude for technology
  • Excellent written English – Both short form (emails/chats) and long form (documentation)
  • Intermediate knowledge of WordPress and WordPress Plugins and Themes
We are also just getting started building out our remote support team. Here are a few things our remote employees will have to look forward to…

  • Monthly stipend for coffee, snacks, coworking space
  • Office stipend to allow you to create the home workspace of your dreams. Want a gigantic monitor or super comfy chair? Just buy it and we’ll reimburse you up to a set amount.
  • Quarterly trips to our headquarters in the United States to hang out with your co-workers at our amazing office in Omaha, Nebraska.
Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us.

If you've built WordPress sites, love solving problems for people, and are ready to join a fast-growing company, we'd love to hear from you.

To apply: Go to http://getf.ly/2boawwt to apply!

2016-08-12FlexibleRemote

Mixmax

Part-Time Technical Customer Success Contractor


Mixmax


part time

support

part time

support

5mo

Apply

At Mixmax, our mission is to do the impossible with email: to make it as rich, interactive, and developer-friendly as the web. We’re looking for a part-time technical customer success contractor to join our team. You’ll delight customers, diagnose and resolve technical issues, and take part in the product development process.
2016-08-10FlexibleRemote

ConveYour

Customer Success Crusader


ConveYour


support

non tech

support

non tech

6mo

Apply

ConveYour is built by Throwing Boulders, a self-funded software startup based just outside Austin, TX. We have team members also in Bend, OR. Founded in 2009, Throwing Boulders has a solid track record of building B2B SaaS products. 
2016-08-06FlexibleRemote

CoachAccountable

Director Of Customer Support And Hand-Holding


CoachAccountable


exec

support

exec

support

6mo

Apply

About CoachAccountable
CoachAccountable is a platform for coaches to structure and support coaching work done with their clients (think business coaching, fitness programs, life coaching and so on).

It's going well, and after 4 years my days of doing this as a one-man shop are numbered as business continues to grow.  I'm looking for an independent, sharp and personable individual to join me as CA's first hire and gradually take over the customer support side of things.  Think startup-like freedom but with the stability of an established company.

There are 3 pillars to the position:

I. Fielding Customer Support Issues
Currently relatively low volume, I can usuallyknock it out in a morning an evening session of 30-45 minutes each. Answering questions, directing attention to how to do this or that, andoften pointing out a given article or tutorial video which wouldanswer the specific question but also teach other related goodies. Loads of opportunity to be more awesome by pointing out related things theymight be looking for, and thereby educating users further on how to best use thesystem.

II. Developing the Inline Support Knowledge Base
We're building an inline help system, a collection of interconnected articles based onvarious sections and features within the system. Much of thematerial already exists scattered about in the blog, manuals, etc. It is to be recompiled with updated screen shots, and 2 or 3 versionswritten for each topic: one as an internal reference for support staff, one for coaches, and one for clients (for client-facing features). There isalso much to be written from scratch to flesh out the content tocompletely represent all the system does (as a one-man shop I indeed haven't kept things fully up to date!).

III. Customer Hand holding and Concierge Service
SO often folks benefit massively from just beingshown around the system, helping them get acquainted with whicheverfeatures would serve a given coaching style or program. CA iswickedly powerful but it takes something for folks to find andrealize the benefit of that power, and so often folks left to theirown devices just won’t bother, either under utilizing the system orjust walking away from it. CoachAccountable is very much in thebusiness of teaching coaches to be better coaches, and someonereaching out proactively to offer that sort of guidance holds greatpotential to grow the business. It’s the sort of support thatbleeds into being a sales role.

Succeeding in this looks like...
Being a clear writer and a patient, personable teacher are key to this.  Being technically sharp and able to quickly learn a software system is nice, but if you're not a whiz at this sort of thing already it's fine because you'll learn and get fluent with how the system works through experience soon enough.

I'm looking for someone who is keen to grow and evolve with this role over the long haul, someone who really learns the system and excels at teaching coaches how to be better and get great value out of the platform will become more and more valuable over time.  Because it's an early stage company there is a LOT of room to innovate and make yourself massively valuable, while enjoying a wide variety of (hopefully!) intellectually stimulating and satisfying work.  I know what I need today, and together we can co-create your role as we continue to build the team and infrastructure to make a fabulous machine of customer support and on boarding.  Doing webinars and making screen casts for example are two directions in which you might branch out within this role.

Structure of the job
Structurally, the role will begin with an emphasis on you learning the system and easing in to fielding support emails as you learn (i.e. Pillar I above).  Once you get the hang of that you'll add in Pillar II and begin flexing your copy writing chops to write informative and illustrating articles on how the system works.  Finally once your fluency with the system is comprehensive enough you'll be able to move on to Pillar III outreach and hand-holding to compliment your other duties.

Hourly contract basis to start, $30/hour.  If you're awesome and twist my arm I'm willing to consider starting higher.  Again, I view this role as having greatpotential to grow the business and so the right person, one who's able excel from the start and grow over time, is worth a lot.  I imagine the role to commence part time and grow into a full 40 hours a week within a month or two as you get up to speed and are ready to take on more responsibility.  When we're both clear this is a great fit and love working with each other we can make your position a full time salaried one.

Speaking of loving working together, it is my intention that whomever takes this position LOVES their role, and I'll do whatever is in my power to make that happen.  I'll be relating to you as a competent, responsible adult and give you as much freedom as possible (within the needs of the role) to do your thing independently, where and whenever works best for you.  I want this work to be interesting and life giving to you, varied and purposeful from the interactions you have.  For this to work you have to have at least a baseline love for doing customer support, for being a guide over the phone, and for doing writing that teaches.

Application Instructions
In any application here is what I'd like to see:

  • A brief introduction of yourself and your experience with customer support and/or teaching in general
  • Your thoughts on how you would ideally like to spend your time among the 3 pillars of the position and why
  • Answers to these two common support questions, so that I can get a sense for your writing style:
      1. I couldn't find CoachAccountable in the app store, is there one?
       2. How can I have the system send out a worksheet for my clients to fill out before our sessions together?


To apply: Keen to hop on board as employee number 2 in a successful and growing venture? Great. To be considered for the role, send me an email to john@coachaccountable.com. In it please include the items listed in the instructions above. Finally please include your own candid assessment of how likely you are to love this role and why. Having whomever takes this role be blissing their brains out as often as possible is one of my top priorities. :)

2016-08-04FlexibleRemote

PersistIQ

Customer Support / Product Specialist


PersistIQ


product manager

exec

support

product manager

exec

support

6mo

Apply

PersistIQ is a sales technology company that blends the core human element of sales with automation where it counts. Our software empowers salespeople to do more and spend time on what matters.
2016-08-04FlexibleRemote

PersistIQ

Customer Success


PersistIQ


support

non tech

support

non tech

6mo

Apply

PersistIQ is a sales technology company that blends the core human element of sales with automation where it counts. Our software empowers salespeople to do more and spend time on what matters.
2016-08-04FlexibleRemote

Spidergap

Customer Success Manager (Part-Time)


Spidergap


part time

exec

support

part time

exec

support

6mo

Apply

About Spidergap

At Spidergap, we’ve grown an online start-up into a profitable business used by 100s of businesses around the world. Our 360 Feedback tool is rated by customers as the best available: www.capterra.com/360-degree-feedback-software/spotlight/131885/Spidergap/Spidergap

To quote Jerie Shaw from Shopify, "I was looking for a 360 feedback solution. I tried 10 tools, and all of them sucked except Spidergap, which was amazing"

Our passion is helping organizations to achieve more through employee development. We’re fueled with the exceptional talent of a successful start-up, and focused on the happiness and quality-of-life of our small team.
 

We’re looking for a motivated and friendly Customer Success Manager to join the team

Someone who’s passionate about what they do. Someone we can trust to deliver outstanding service to others, and to do so with a keen understanding of customer need and business impact. Someone who believes in more than work, and is excited by the opportunity to balance work with their families and/or other hobbies. 

As one of first Customer Success Managers, you'll work closely with the co-founders to understand how everything works, how we currently amaze our customers and partners, and where we see opportunities to improve. 

Over time you'll take ownership of all customer support, and be responsible for proactively reaching out to our existing customers (e.g. New Look, Shopify, Fitness First, European Commission, Canva, Sony, and many more) to ensure their projects are a success. 

You’ll also help to optimize our processes, develop training content, and work with our strategic partners from around the world to help them better serve their clients and grow profitable businesses. 

Your passion for helping others and attention to detail will help us to amaze our customers, and to grow our business in a robust and sustainable way. 

Your responsibilities

  • Help us to deliver outstanding customer support via email & chat
  • Follow-up with existing customers to ensure their 360 Feedback projects are successful and help them (and people they know) to get more value from Spidergap
  • Use phone-calls to build trust and help to overcome challenges 
  • Ensure customer problems, feedback and ideas are communicated clearly to the right people
  • Identify ways to better support our customers and increase sales by improving our tool, support and marketing resources
  • Help to develop and optimize our customer support processes and training materials
  • Work with Spidergap Partners from around the world to help them deliver more value to their clients (and our customers!) and make their businesses more successful.

Is this role right for you?

  • Are you keen to work remotely and part-time, perhaps so you can be with your family more often?
  • Do you believe attention to detail and follow-up are important?
  • Do you consider yourself passionate and driven, both about the work, and about life outside work?
  • Do you love 'going the extra mile' to deliver outstanding customer service?
  • Do you have experience helping customers reach their desired outcome?
  • Do you practice regular self-improvement / personal development?
  • Do you find it easy to communicate clearly, in a friendly way?
  • Do you love technology and figuring out how things work (and helping others to do the same)?

If the answer to all of these questions is ‘yes’, you’re a great fit to be our new Customer Success Manager!

Note: Any experience with working with people in HR / L&D / Talent development is a bonus but not essential.


Why join us?

An amazing role:

  • Work directly with amazing businesses from all over the world
  • Opportunity to join a tiny but profitable company
  • The job security and salary of a larger company
  • Yet still with the opportunity to help learn from (and shape) a start-up company

And some excellent quality-of-life benefits:

  • 15-20 hour work week, flexible hours
  • Remote working (location not an issue as long as you have a good internet connection)
  • 40 days vacation (inclusive of public holidays, pro-rata)
  • Competitive salary
  • Profit-share bonus
  • 4 months fully paid paternity/maternity leave
  • Co-working space fees
  • Gym membership contribution
  • Ergonomic home office equipment as required
  • Annual meet-up with the team somewhere fun (e.g. Sweden / Spain / Switzerland)

To apply: Keen to take on this challenge? Just fill in this short-form (and remember to attach your CV at the bottom!): https://podio.com/webforms/16423007/1103445

2016-08-04FlexibleRemote

Spidergap

Customer Success Manager


Spidergap


exec

support

exec

support

6mo

Apply

About Spidergap

At Spidergap, we’ve grown an online start-up into a profitable business used by 100s of businesses around the world. Our 360 Feedback tool is rated by customers as the best available: www.capterra.com/360-degree-feedback-software/spotlight/131885/Spidergap/Spidergap

To quote Jerie Shaw from Shopify, "I was looking for a 360 feedback solution. I tried 10 tools, and all of them sucked except Spidergap, which was amazing"

Our passion is helping organizations to achieve more through employee development. We’re fueled with the exceptional talent of a successful start-up, and focused on the happiness and quality-of-life of our small team.
 

We’re looking for a motivated and friendly Customer Success Manager to join the team

Someone who’s passionate about what they do. Someone we can trust to deliver outstanding service to others, and to do so with a keen understanding of customer need and business impact. Someone who believes in more than work, and is excited by the opportunity to balance work with their families and/or other hobbies. 

As one of first Customer Success Managers, you'll work closely with the co-founders to understand how everything works, how we currently amaze our customers and partners, and where we see opportunities to improve. 

Over time you'll take ownership of all customer support, and be responsible for proactively reaching out to our existing customers (e.g. New Look, Shopify, Fitness First, European Commission, Canva, Sony, and many more) to ensure their projects are a success. 

You’ll also help to optimize our processes, develop training content, and work with our strategic partners from around the world to help them better serve their clients and grow profitable businesses. 

Your passion for helping others and attention to detail will help us to amaze our customers, and to grow our business in a robust and sustainable way. 

Your responsibilities

  • Help us to deliver outstanding customer support via email & chat
  • Follow-up with existing customers to ensure their 360 Feedback projects are successful and help them (and people they know) to get more value from Spidergap
  • Use phone-calls to build trust and help to overcome challenges 
  • Ensure customer problems, feedback and ideas are communicated clearly to the right people
  • Identify ways to better support our customers and increase sales by improving our tool, support and marketing resources
  • Help to develop and optimize our customer support processes and training materials
  • Work with Spidergap Partners from around the world to help them deliver more value to their clients (and our customers!) and make their businesses more successful.

Is this role right for you?

  • Are you keen to work remotely, perhaps so you can be with your family more often?
  • Do you believe attention to detail and follow-up are important?
  • Do you consider yourself passionate and driven, both about the work, and about life outside work?
  • Do you love 'going the extra mile' to deliver outstanding customer service?
  • Do you have experience helping customers reach their desired outcome?
  • Do you practice regular self-improvement / personal development?
  • Do you find it easy to communicate clearly, in a friendly way?
  • Do you love technology and figuring out how things work (and helping others to do the same)?

If the answer to all of these questions is ‘yes’, you’re a great fit to be our new Customer Success Manager!

Note: Any experience with working with people in HR / L&D / Talent development is a bonus but not essential.


Why join us?

An amazing role:

  • Work directly with amazing businesses from all over the world
  • Opportunity to join a tiny but profitable company
  • The job security and salary of a larger company
  • Yet still with the opportunity to help learn from (and shape) a start-up company

And some excellent quality-of-life benefits:

  • 15-20 hour work week, flexible hours
  • Remote working (location not an issue as long as you have a good internet connection)
  • 40 days vacation (inclusive of public holidays, pro-rata)
  • Competitive salary
  • Profit-share bonus
  • 4 months fully paid paternity/maternity leave
  • Co-working space fees
  • Gym membership contribution
  • Ergonomic home office equipment as required
  • Annual meet-up with the team somewhere fun (e.g. Sweden / Spain / Switzerland)

To apply: Keen to take on this challenge? Just fill in this short-form (and remember to attach your CV at the bottom!): https://podio.com/webforms/16423007/1103445

2016-08-04FlexibleRemote

Order Desk

Customer Support Specialist


Order Desk


support

non tech

support

non tech

6mo

Apply

Order Desk provides custom order management services to our ecommerce customers. Our service allows customers to download their orders from dozens of carts and run the orders through various business rules to automate their fulfillment workflow. As the founder of the company, I am searching for our first hire: a motivated individual to join Order Desk and help support our customers.
2016-07-30FlexibleRemote

Codeship

Senior Customer Success Engineer


Codeship


support

senior

engineer

support

senior

engineer

6mo

Apply

As more and more teams are using Codeship for their Continuous Integration and Continuous Delivery needs, we are looking to extend our Customer Success team. When our users are having problems, they’ll contact our support team, and it is our job to make sure to help them and solve their issues in a timely manner.

Your primary responsibility will be to work with our users to resolve their support tickets. Those tickets cover all possible topics from workflow specific questions to issues with their build, their Codeship setup or bug reports and feature requests. You will work closely with our Product and Engineering teams to provide feedback and help improve the customer experience. You will also make sure our documentation is up to date with current information as well as the extend and improve articles.

Codeship works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.

Responsibilities

  • Assisting customers with solving problems they experience with Codeship and their project setups.
  • Communicate customer feedback and requirements to Product Management teams.
  • Update and extend Codeship product documentation as well as write documentation for upcoming features.

    Qualifications

  • Excellent problem-solving skills
  • Prior experience providing technical support
  • Familiarity with at least one programming language (Ruby, Python, Go, …)
  • Understanding of continuous integration and automated software testing
  • Familiarity with a modern web application stack (Rails, Django, AngularJS, …)
  • Enthusiasm for working directly with customers
  • Stellar English verbal and written communication skills
  • Familiarity with Git and GitHub or Bitbucket

    Bonus Points

  • B.S. in Computer Science or a related field is strongly preferred
  • Previous experience as a Software Engineer or an Operations Engineer
  • Familiarity with LXC and/or Docker

    About Codeship

    Codeship started in early 2011 with the vision of bringing continuous delivery to every software team. The founding team is originally from Vienna, Austria and moved to Boston in early 2013 to take part in the Techstars Accelerator Program.

    The Codeship team is distributed across multiple locations. We're committed to working together regardless of physical location or time zone. We rely on great communication to enable lots of collaboration, and you'll have the chance to work in-person with team members in different cities and offices.

    Our culture is collaborative and inclusive - we value diversity. As a software development tool company we have pride in what we build and enjoy making our software available to others. We love to share the knowledge and learnings of all software engineers on our blog at blog.codeship.com
2016-07-25FlexibleRemote

ReCharge

Technical Customer Support (Remote)


ReCharge


support

support

6mo

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.
2016-07-25FlexibleRemote

Email Hunter

Customer Success Specialist — Europe


Email Hunter


support

non tech

support

non tech

6mo

Apply

Email Hunter crunches the web's data to allow businesses to connect to each other. We provide our service to more than one hundred thousand users and our growth is accelerating. From the start, we focused on building a powerful, simple and efficient service. We're now looking for our fourth recruit to continue this mission. You'll join a small team with big goals, full transparency and the belief that a handful of people can make great things happen!
2016-07-25FlexibleRemote

Email Hunter

User Happiness Specialist — Europe


Email Hunter


support

non tech

support

non tech

6mo

Apply

Email Hunter crunches the web's data to allow businesses to connect to each other. We provide our service to more than one hundred thousand users and our growth is accelerating. From the start, we focused on building a powerful, simple and efficient service. We're now looking for our fourth recruit to continue this mission. You'll join a small team with big goals, full transparency and the belief that a handful of people can make great things happen!
2016-07-21FlexibleRemote

Hotjar

Director Of Customer Success


Hotjar


exec

support

exec

support

6mo

Apply

We’re looking for an extremely organized and self-driven Customer Success Director to help build and foster a self-service Customer Success program and community. Your main objectives will be to empower and help users through top notch resources, onboarding, support, and act as a champion for our users and a visionary and leader for the customer success team. You must be passionate about customers and have the ability to not only solve for the customer, but also strive for excellence in both staffed service interactions and self-service resources.
2016-07-20FlexibleRemote

InVision

Customer Support, L1 (West Coast Hours)


InVision


support

non tech

support

non tech

6mo

Apply

InVision is the world’s leading design collaboration platform.
2016-07-20FlexibleRemote

Codeship

Customer Success Engineer @ Codeship


Codeship


support

engineer

support

engineer

6mo

Apply

Full Time: Customer Success Engineer - Remote @ Codeship at Codeship in Remote

2016-07-19FlexibleRemote

Complexible

Technical Support Engineer


Complexible


support

engineer

support

engineer

6mo

Apply

Technical support engineers are responsible for providing support for Stardog via email, chat, and phone. You will troubleshoot, diagnose, and resolve issues for customers. In your spare time, you will improve documentation and training materials and work on internal software projects.

2016-07-15FlexibleRemote

Compose

Support Engineer


Compose


support

engineer

support

engineer

6mo

Apply

Our customer base is growing quickly, and we want your combination of sharp technical and warm people skills to help our customers solve problems and get the most out of their databases at Compose. We operate a fleet of various databases, so there is something for everyone: MongoDB, PostgreSQL, Redis, Elasticsearch, RethinkDB, and likely many more!

If you are a developer, DevOps/SRE magician, or database junkie and know how to help developers with technical questions, we want to talk to you. You will be most effective if you have an inquisitive nature, are technically-inclined and love to learn. We are not just looking to fight fires, we are looking to prevent them. We pride ourselves in providing top-notch support and guidance, so being able to communicate effectively with empathy and compassion is a must.

This is the perfect position for a motivated learner who wants to gain experience within a vibrant team focused on building an intuitive and customer-focused product. Spending time with our customers and product will let you interact with all sorts of interesting characters and will help you grow into a high-end distributed systems engineering position (we need those too, so if you start on support and do a great job, there is a huge amount of room for growth).

We're a distributed team and we work across many different time zones. If you're a night owl, an early riser, or somewhere in between, we're happy to accommodate untraditional work schedules -- our worldwide customers often need help at odd hours!

Technical bits we hope you're good at (or can become good at):

  • Databases: We provide production-grade databases to our customers. Hopefully you've navigated a few, even if it was Visual FoxPro.
  • Linux: You'll want to know vmstat from sysstat and iftop from iotop. You should be comfortable with a text editor (vi, emacs, nano, makes no difference) and be able to grep | sed | awk your way through a mess of log files.
  • A language: They're not just for humans anymore! Ruby, Go, Python, JavaScript, Haskell... chicken!? Whatever works. We interface with developers every day, and the support team itself is a team of devops, system engineer, and developers. You'll be happiest if you can poke through someone else's code, and maybe hack out a little bit of your own.
  • Communication: You should like to communicate with people. Human-focused communication of technical things - it's a delicate balance!
  • Creative Problem-Solving: You'll face a wide range of weird, wild problems.

    We're excited to see what sort of character will wind up in this role... a few helpful traits include:

  • Patient: You'll deal with many crisis-like situations. Being able to stay cool under fire is essential.
  • Driven: We're a self-managing organization that gives you the respect, trust and responsibility to operate with minimal oversight.
  • Compassionate: Compose is stuffed with many great hearts, minds, and spirits. We'd love for you to want to collaborate and grow with them.
  • Inventive: You'll need buckets of creativity to help you solve a wide range of (sometimes vague) conundrums.
  • Accepting: Freedom to fail! Things won't always work, but things will always iterate. This is a fun role and should feel that way.

    Compose implements blind-hiring! Merit based, objectively graded work samples are the first step. We have worked hard to minimize our own biases as much as possible and find the best possible humans for the team. We respect a fancy education or a list of spectacular previous accomplishments, but nothing is more impressive than the right combination of ingredients - which you can objectively demonstrate.

    At any time during the process, we are available to chat (email, video, whatever you like) to ensure you are comfortable with the process and feel that you're being treated fairly and with respect.

    We look forward to meeting you!

    Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.
2016-07-14FlexibleRemote

Paperless Post

Remote Customer Support Associate (New York Based)


Paperless Post


support

non tech

support

non tech

6mo

Apply

Paperless Post is seeking a compassionate customer support associate that will help our users have the best experience possible on our platform on a daily basis. Because we never read answers out of a manual, you’ll spend your days providing the kind of personalized responses that make customers feel like they’re talking to a real live human being—because, well, they are!
2016-07-13FlexibleRemote

Sonatype

Senior Technical Support Specialist US Western Region APAC 100% Telecommute


Sonatype


senior

support

senior

support

6mo

Apply

The Senior Technical Support Specialist will be responsible for providing in depth technical support for Sonatype’s Western US and Asia Pacific region. This is not a typical technical support role. In fact, the current support team members all have development and/or quality engineering backgrounds.

2016-07-13FlexibleRemote

QuickMail.io

Customer Support Champion


QuickMail.io


support

non tech

support

non tech

6mo

Apply

Fancy a change this summer and join a kick ass team?

https://youtu.be/3lnvAtMDWqE (who will you be working with)

POSITION SUMMARY

We are looking for a Customer Support Champion to make our support consistently exceptional.

This position full-time and 100% remote.

DISQUALIFIERS: PLEASE DO NOT APPLY TO THIS POSITION IF YOU:
  • Have less than 2 years of Customer Support experience
  • Have never worked remotely before
  • Don’t like exploring other countries
If none of these things can be said of you, then please continue reading…

ROLES AND RESPONSIBILITIES
  • Answer customer support tickets and gather business intelligence (you’ll be my eyes and ears).
  • Put in place processes & policies to make sure customer experience is consistent and always awesome.
  • Develop ongoing improvement initiatives for customer support, establish KPI & drive them.
  • Design, build & maintain well organized help-center with video tutorials and articles, to reduce amount of trivial support requests.
  • Good opportunity to lead a small growing team.

SKILL REQUIREMENTS
To be our Customer Support Champion requires a number of skills including:

  • Excellent interpersonal and communication skills.
  • Excellent organizational skills (don’t drop any ball)
  • Great at understanding priorities and executing in order of importance.
  • Self directed & motivated (previous track record of working remotely unsupervised). 
  • Experience building processes and systems to improve workflows.
  • Have a webcam & stable internet. The magic word is unicorn (add this to the form).
  • Be comfortable with technology to be able to understand how the product works internally without any problem.

ADDITIONAL INFORMATION

Here are the values we stand for: https://quickmail.io/values

We’ll be accepting applicants until the position is successfully filled.

To apply: https://docs.google.com/forms/d/1mFVaxYhEUnZeJ2Il2mOQoKjOK9hCEBtXX0SwmxfiZ1M/viewform

2016-07-10FlexibleRemote

LearnDash

Customer Support Specialist


LearnDash


support

non tech

support

non tech

7mo

Apply

Do you enjoy the satisfaction of helping someone solve a problem?

Are you the "go-to" person for tech support from friends and family?

Would you like to get paid to help people in the comfort of your home?

We are seeking a passionate and friendly person to join our team as a Customer Service Specialist where you'll get the opportunity to make a real impact on people's lives and businesses.

Great performance is rewarded with increases in both responsibility and compensation!


CUSTOMER SERVICE SPECIALIST RESPONSIBILITIES:

Provides technical support and guidance to users by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.


CUSTOMER SERVICE SPECIALIST DUTIES:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending improvements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Responds to pre-sales inquiries.
  • Avoids legal challenges by monitoring compliance with terms of service agreements.


SKILLS & QUALIFICATIONS

Strong WordPress Competency is a Must, Customer Service Acumen, Basic Proficiency of CSS & HTML, Basic PHP Proficiency Preferred.

Bachelors Degree Preferred but not required given relevant experience.


ABOUT LEARNDASH

LearnDash (http://www.learndash.com) is the leading learning management system built upon the popular WordPress platform. Using our software, people and organizations can create (and even sell) online courses.

LearnDash powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers.

Backed by industry professionals with Fortune 500 experience, LearnDash powers innovative and engaging online training programs across the globe.

To apply: Apply at http://www.learndash.com/careers

2016-07-07FlexibleRemote

Powerfront

System Admin Technical Support


Powerfront


sys admin

support

admin

sys admin

support

admin

7mo

Apply

Are you an IT Support professional with at least 6 years IT support experience?


Would you like to join a fast growing company with a fantastic culture?


Powerfront is looking for talented DevOps / Technical Support Engineer to support our Powerfront CMS platform.


We are a dedicated, passionate and close knit team with technology running through our veins. We're reinventing the world of eCommerce software; we're not developing small applications. We have developed software that transforms the way companies run their online business. You'll use the latest technologies. Every day, you'll be challenged. A career at Powerfront is your opportunity to become a leader in the future of the software industry.


Responsibilities



  • Management of systems ensuring maximum system availability by maintaining a stable, standard and secure technology platform

  • Monitoring, administration and management of server/network infrastructure (internal and hosted)

  • Support server, network and desktop hardware, software and applications

  • Installing patches and security upgrades on server infrastructure

  • Use formal Change Request process for making changes to infrastructure.

  • Provide help desk support to clients and resellers by phone or email using the Help desk Ticket system

  • Stress Testing Sites

  • Client email support

  • Copying Client Sites & Client data

  • Provide dedicated support during system critical & high platform availability incidents as a key member of the 24x7 incident response team

  • Plan Manage and implement authorised infrastructure projects e.g. server optimisation, firewall replacement, setup U.S. hosting services etc.

  • Disaster recovery plan development, implementation and maintenance

  • Documentation of all systems configurations and processes


Values we look for



  • Honesty, Caring, Self-Improvement, Confidence, Fun, Productivity and Toughness.

  • Showing an eagerness to grow and learn more about the business. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement.

  • Exhibit professionalism and commitment to role, the company and creation of the product.

2016-07-06FlexibleRemote

Moz

Customer Support Engineer


Moz


engineer

support

engineer

support

7mo

Apply

Hi there! Seattle based Moz is looking for our first remote employee in Australia! 
2016-06-30FlexibleRemote

Quimbee

Director Of Customer Happiness


Quimbee


exec

support

exec

support

7mo

Apply

The director of customer happiness will own all aspects of customer service at Quimbee. Customer happiness is a top priority at Quimbee, and you will be in a position of trust. Quimbee has a highly sophisticated customer base made up of some 15,000+ law students from all over the country. Your job will be to provide impeccable service to each and every customer, no matter how big or small the request. 
2016-06-30FlexibleRemote

Iwantmyname

Customer Support Developer


Iwantmyname


support

dev

digital nomad

support

dev

digital nomad

7mo

Apply

About you


You love teaching and helping, and often annoy people by constantly saying "patience is a virtue."

----

About us


iwantmyname is a small, New Zealand-based domain registrar (there's 12 of us at present) where creativity, transparency, and happiness are the company's core values. Our team is made up of a bunch of geeks who love building the very best domain management service on the planet.

Also, our work environment is quite modern and unique, offering:

  • Self-management of your time and resources
  • Virtual workplace
  • Opportunities to work overseas

    ----

    The position


    What we're looking for is someone to assist people with all technical questions and to help improve the overall support experience for both customers and other team members. Providing amazing customer support is possibly the most crucial aspect of our business, so it can't be understated how important you will be to our success.

    Your day-to-day tasks will include:

  • Replying to technical support inquiries and updating internal documentation as well as our public knowledge base
  • Improving admin tools and external support interactions (you need to be happy to dive into our codebase for that)
  • Reporting bugs and working with our technical team to resolve them
  • Communicating with suppliers to debug issues with domain registrations, transfers, and updates
  • Influencing the direction of iwantmyname's website and dashboard based on customer feedback
  • Excellent English-language writing skills are a must. Also note that we're specifically looking for someone in Asia-Pacific timezones (UTC+8 ± 1 hour), but other location would also be fine if you don't mind timeshifting.

    And if you really want to razzle-dazzle us, tell us about your:

  • Knowledge of domains, DNS and related topics
  • Your favourite technologies and programming languages
  • Previous experience in customer service
  • Time spent trapped on deserted islands
2016-06-29FlexibleRemote

Waysact

Technical Support Manager


Waysact


exec

support

exec

support

7mo

Apply

Who we are:

Waysact is software as a service that supports the face to face fundraising of most of the world's largest non profit organisations. Charities like UNICEF, Red Cross, Greenpeace, WWF, Save the Children, UNHCR, Amnesty International and World Vision use Waysact to recruit new donors out on the streets, in shopping malls and door to door. 
We're making an incredible difference. We're a group of highly dedicated and talented people (and a few veritable  geniuses) located globally; from the rain forests of Argentina to the heart of the Emerald Isle to the South of France and the northern Australian New South Wales hinterland; from London to Berlin to Cardiff to Toronto to Washington to San Francisco to Buenos Aires to Melbourne to Byron Bay, Bondi Beach and Manly. We operate in 30 countries and 17 different languages. 

We've grown and are growing at a blistering pace because we have always put our customers at the centre of everything we do. We are proudly bootstrapped and a creative commons for an industry that raises a billion dollars annually for the improvement of the world around us.

Who you are:

  • We support mission critical activities 24x7x365 and some highly demanding and pressured environments. You'll be able to respond to that pressure with strong communication and problem solving skills. You'll love stepping up and doing whatever it takes to get the right outcome. Your sleeves are ready-rolled.
  • We support some users that are such fundraising heroes they simply don't have any room left for aptitude with technology. You'll love that and want to make their experience a wondrous one.
  • We're a small multi-disciplinary team. You'll appreciate the variety and opportunity that offers and be able to switch focus easily but you don't get distracted and you finish everything you start. You have the technical proficiency to pick up and use new tools and technologies easily.
  • We all work from home, as must you. You'll enjoy the flexibility and freedom that brings but have the maturity to handle it. You can work unsupervised because you over-deliver and that's the only way you work.
  • You're bi-lingual in Spanish and English with impeccable writing skills in both.
  • You have a background in web development, QA or at the very least a computer science degree.
  • You're known to be honest, kind, fun, patient, generous and intelligent.

We'll expect you to:

  • Help our fundraisers through the design and technical implementation of new campaigns and get them set up on Waysact;
  • Answer support queries and issues via email, phone and chat;
  • Deliver fantastic user experiences in online help and email communications; 
  • Learn everything there is to learn about Waysact's products and regular giving fundraising;
  • Use your skills and acquired expertise in regular giving fundraising to innovate and improve Waysact; and
  • Support the whole team in delivering software that people love to use.

Why you should apply:

In return, we will provide you with the opportunity to build something amazing. We have a fun, friendly and supportive team culture, and we're offering the opportunity to grow and develop your skills & experience as a Waysact expert in a ground-breaking technology environment.

We'll accept applications from UTC-7 (PDT)

To apply: Send an email to james@waysact.com

2016-06-28FlexibleRemote

Nookal

Customer Support Analyst


Nookal


analyst

support

non tech

analyst

support

non tech

7mo

Apply

About You

You love talking to clients and eager to help them solve their issues. You’re quick to learn, and are excited about technology and the future of the Internet. Kindness plus a sense of humour are paramount.

You can determine the root cause of issues, resolve testing issues, and drive issues to closure.

You own the QA and testing process and understand how to work alongside a development team to help foster innovation and creativity, while building a comprehensive knowledge base and persist in finding solutions.

You don’t shy away from "the new" and can implement processes and systems with ease.

You’re a wizard with cloud-based software and have general knowledge of first level support, bug tracking, and testing new code. 

Bonus points for:

  • Being a very competent author - plus the ability to explain a range of topics in easy to understand and concise terms [English]
  • SQL and scripting skills
  • Basic understanding of software development lifecycle (SDLC) methodologies
  • Understanding of JavaScript/PHP/HTML and browser developer tools (Firebug, etc.)

Unlike a lot of other companies, we talk directly with users – that is the focus of our customer support.

About Nookal

For the last 5+ years we have been working hard to develop a great product while building a lasting team within a fun, flexible environment.

We are driven to make Nookal the world's leading provider of cloud-based practice management software. Nookal helps allied health (e.g. physiotherapy, chiropractic, etc) companies manage core business processes with a single, fully integrated system covering bookings, payments, financials, notes, inventory and more.

About Your Role

You will be primarily responsible for onboarding, educating, solving technical problems, training and supporting our users on a global level. Your role is to guide new and existing users every step of the way to ensure they get the most out of our product - then diagnose, report and solve issues or concerns they may have. 

An essential part of this role is to influence the product direction by gathering customer feedback, identifying workflow bottlenecks, and working with the production team to make a positive impact for our users.

To apply: Send a resume to darrenr@nookal.com

2016-06-26FlexibleRemote

DealDash

Customer Support Specialist (Telecommute)


DealDash


support

non tech

support

non tech

7mo

Apply

DealDash is looking for talented and motivatedindividuals who are interested in joining a company with startup roots that hasnow grown into an e-commerce success.
2016-06-23FlexibleRemote

Call Loop

Customer Happiness & Success Agent


Call Loop


support

non tech

support

non tech

7mo

Apply

Call Loop is looking for a talented customer success person to help us engage, grow, and support our current and growing new customer base.
2016-06-22FlexibleRemote

ReCharge

Technical Customer Support (Remote)


ReCharge


support

support

7mo

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.
2016-06-21FlexibleRemote

InVision

Technical Support, Level 2 (Remote - US West Coast)


InVision


support

support

7mo

Apply

InVision is the world’s leading design collaboration platform.
2016-06-16FlexibleRemote

Datastax

Enterprise Solutions Engineer


Datastax


support

engineer

support

engineer

7mo

Apply

DataStax Enterprise is the database for Cloud Applications, and we're looking for a talented Enterprise Solutions Engineer to help us solve some of the worlds most challenging problems.

The Solution Engineer will have a deep understanding of both the traditional RDBMS and Open Source technologies with the ability to interface with both a developer audience as well as a non-technical audience. This is a remote position; may be located anywhere in the U.S.

Essential Job Functions:

  • Provide empirical based guidance that leads to the successful development, configuration and delivery of large-scale, distributed solutions built on the DataStax Enterprise platform, Apache Cassandra, SOLR, and Spark
  • Heavy focus on ensuring the success of customer PoC/Pilots through hands-on delivery, effective management of acceptance criteria and issue escalation/resolution.
  • Qualifying customers' requirements and effectively articulating DataStax's ability to meet these requirements.
  • Work with the Account Executive to build effective strategies to drive sales into F500 Customers.
  • Partner education and deal support maximizing DataStax's success through effective mentoring and product positioning.
  • Developing and delivering exceptional company/product presentations and demonstrations 1:1 and 1:many.
  • An active member of the field's feedback process to the Product Management team.
  • Engagement of the Cassandra's community through attendance to community events and the delivery of DataStax content as required.

    Job Requirements:

  • 5+ year’s customer facing experience.
  • Prior Federal Industry experience
  • 5+ years in an application development or consulting role
  • Past NoSQL Experience in production environment
  • Past experience and knowledge around DevOps methodology.
  • 1+ years’ experience with Apache Cassandra
  • Proven track record within a software vendor or turn-key hardware/software vendor.
  • Strong communication and presentation skills with an ability to present complex solutions concisely 1:1 and to a large audience.
  • 5+ years’ experience with traditional RDBMS including Data Modeling, performance tuning and configuration.
  • 5+ years’ experience with Linux.
  • 5+ years’ experience with and proficiency in Java, C# and/or Python
  • Proficiency with and understanding of Scala
  • Experience with SOLR and Spark
  • Ability to learn new technology quickly.
  • Ability to communicate well to the developer community from the individual developer to the team leader.
  • Comfortable talking up and down the IT chain of command including at IT Director / CIO level.
  • Good knowledge of datacenter architecture, particularly multi-datacenter and global deployments.
  • Organized and analytical, able to thrive under pressure whilst leveraging strong time management skills.
  • Autonomous and self-motivated.
  • Creative and adaptive approach with an ability to remove obstacles and accelerate the sales cycle.
  • The candidate will be initially be working from a home office.
  • Ability to travel up to 25% of the time is required.

    DataStax is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sexual orientation, gender identity, disability, protected veterans status, or any other characteristic protected by law. The following link provides more information regarding Federal laws prohibiting discrimination in employment: "EEO is the Law"
2016-06-10FlexibleRemote

Sulvo

Senior Customer Success Manager


Sulvo


Meteor JS

full time

support

exec

Meteor JS

full time

support

exec

Fully Remote position8mo

Apply



 

Location:

2016-06-07FlexibleRemote

Spreedly

Technical Customer Support Manager


Spreedly


support

exec

support

exec

8mo

Apply

Principals only, no recruiters

Spreedly is a fast-growing startup that is building out a support team to keep up with our expanding customer growth. We need an experienced technical support person that can jump into the role, start learning, and contribute quickly.

We're a payments API that’s used by developers around the world. This makes the technical aspect of a support team member very important, so we are looking for someone who can code. Today our engineering team primarily works with Ruby, Rails, Riak, Postgres, Redis, and Linux; tomorrow could see them using Elixir, Rust, Kafka, FreeBSD, etc. We need someone with grit enough to dive into code to troubleshoot customer problems, but who can also express empathy and patience in moments of confusion.

You’ll be spending the majority of your time answering customer inquiries and researching issues, as well as consistently updating and maintaining documentation and other customer-facing materials to make our customers’ experience with Spreedly as simple as possible.

RESPONSIBILITIES

  • Work with customers and find resolutions to their questions as quickly and simply as possible.
  • Speak to customers daily with an engaging personality, polished written/verbal communication skills, and meticulous attention to detail.
  • Support Spreedly’s self-service goals by guiding prospects and customers to use the rich, publicly available resources to best serve their initial and ongoing use of the service.
  • Discover and analyze gaps in customer experience and identify early warning signals that lead to churn - and then work with other teams to address root causes.
  • Build compelling business cases backed by data to introduce new processes or functions that will drive customer success at scale.

    QUALIFICATIONS

  • Proven experience working with technical customers/end users, who are primarily developers using our API to support commerce businesses, including heavy usage of curl, Git, etc.
  • The confidence and ability to embrace new technologies, as needed, to advance Spreedly’s ever changing support goals.
  • Ability to operate semi-autonomously to incorporate your own immediate priorities with the longer-term and ever-shifting needs of a startup environment.
  • Consultative and investigative mindset with the ability to find the right pieces of information to put together the whole puzzle.
  • Demonstrated ability to work remotely with desire to work Pacific time zone hours; i.e. UTC-7.
  • Our team is largely based in the RDU area of North Carolina, however we are looking for someone remote for this opportunity who will ideally be located on the West coast of the U.S.

    The team needs people that are great at their job who know how to elevate the team members and customers around them. You must enjoy talking to customers every day, but always be looking for new ways to automate yourself out of the job. Your contributions will be formative in helping to build the support org from the ground up. This opportunity is perfect for someone with an unmatched passion for understanding customers’ needs and connecting the dots to make them continuously successful with our service.
2016-06-02FlexibleRemote

Spreedly

Technical Customer Support Manager


Spreedly


exec

support

exec

support

8mo

Apply

Principals only, no recruiters 

Spreedly is a fast-growing startup that is building out a support team to keep up with our expanding customer growth. We need an experienced technical support person that can jump into the role, start learning, and contribute quickly.

We're a payments API that’s used by developers around the world. This makes the technical aspect of a support team member very important, so we are looking for someone who can code. Today our engineering team primarily works with Ruby, Rails, Riak, Postgres, Redis, and Linux; tomorrow could see them using Elixir, Rust, Kafka, FreeBSD, etc. We need someone with grit enough to dive into code to troubleshoot customer problems, but who can also express empathy and patience in moments of confusion.

You’ll be spending the majority of your time answering customer inquiries and researching issues, as well as consistently updating and maintaining documentation and other customer-facing materials to make our customers’ experience with Spreedly as simple as possible.

RESPONSIBILITIES
  • Work with customers and find resolutions to their questions as quickly and simply as possible.
  • Speak to customers daily with an engaging personality, polished written/verbal communication skills, and meticulous attention to detail.
  • Support Spreedly’s self-service goals by guiding prospects and customers to use the rich, publicly available resources to best serve their initial and ongoing use of the service.
  • Discover and analyze gaps in customer experience and identify early warning signals that lead to churn - and then work with other teams to address root causes.
  • Build compelling business cases backed by data to introduce new processes or functions that will drive customer success at scale.

QUALIFICATIONS
  • Proven experience working with technical customers/end users, who are primarily developers using our API to support commerce businesses, including heavy usage of curl, Git, etc.
  • The confidence and ability to embrace new technologies, as needed, to advance Spreedly’s ever changing support goals.
  • Ability to operate semi-autonomously to incorporate your own immediate priorities with the longer-term and ever-shifting needs of a startup environment.
  • Consultative and investigative mindset with the ability to find the right pieces of information to put together the whole puzzle.
  • Demonstrated ability to work remotely with desire to work Pacific time zone hours; i.e. UTC-7.

Our team is largely based in the RDU area of North Carolina, however we are looking for someone remote for this opportunity who will ideally be located on the West coast of the U.S.

The team needs people that are great at their job who know how to elevate the team members and customers around them. You must enjoy talking to customers every day, but always be looking for new ways to automate yourself out of the job. Your contributions will be formative in helping to build the support org from the ground up. This opportunity is perfect for someone with an unmatched passion for understanding customers’ needs and connecting the dots to make them continuously successful with our service.

To apply: https://goo.gl/FXxQdq

2016-06-01FlexibleRemote

The-Middle-Finger-Project

Customer Service Administrative Assistant


The-Middle-Finger-Project


support

non tech

support

non tech

8mo

Apply

DESCRIPTION

We're looking for a high-energy, internet-loving, customer service & administrative assistant jungle cat who totally SLAYS at creative, thoughtful approaches to keeping our customers loving us and having fun—even when they're experiencing an issue and/or taking us to task for something. ;)

You'll work under Ash Ambirge, an award-winning blogger & business maven who originally went from $26 in her bank account to building a million dollar online empire, and whose made it her life's mission to encourage and inspire other women around the world to live & work creatively using technology. Ash is represented by her literary agency, Writers House NYC, where she's working on a forthcoming memoir documenting her journey, and is known for her irreverent voice online, her no-punches approach to business, and her online programs, workshops & international retreats.

A copywriter by trade, and also the owner of her own copywriting agency, Ash has her hands in a million fun & exciting projects at any given time, and needs your help to act as a liaison between her and her many loyal and devout customers & fans–particularly when they're having an issue downloading a product, or maybe just writing in looking for an encouraging slap in the a*—and help all operations run smooth as a glass of Malbec down the throat. (Because, MALBEC.)

As one of Ash's right hand superstars, here are a few of the things we're on a mad hunt for in a candidate!

1. Outgoing personality, a sense of humor, and willingness to have fun with your work!

We believe that doing business isn't worth it if we're not having fun. We're big fans of emojis and gifs in emails, and that basically says everything you need to know. YOU'RE EITHER AN EMOJI PERSON OR YOU AREN'T, AM I RIGHT? <---Truth. We're looking for the fun-loving sort of human who can kill it for us and have a great time doing it, alongside our customers and our mini team on Slack. :) See? I couldn't even resist a smiley face right there.

2. Big creative writing chops. Or bones. Or something that shows us that you won't sound like a robot when you write emails...and that you actually like helping people. :)

Our company is a creative writing & online publishing company, so anyone who has contact with our customers has got to walk the walk and talk the talk. We're less "Dear Madam" and more "Hey, girlfriend!" We pride ourselves on creating a really enjoyable customer service experience through language that makes people smile and assure them they're not just another number / ticket / email. Human-to-human is the goal, and we're looking for someone who's going to take as much pride in their emails as they would their mother's obituary. OKAY, OKAY, TOO FAR. But, you get the point. (And that includes grammar and proper punctuation, yo.)

3. Confidence & courage.

We're a mini team, rebuilding from the ground up, and that means that anyone who works with us is automatically going to be the ruler of their domain, i.e. You'll be calling a lot of the shots—and we want you to. We want you to take ownership over your work, and we trust you to make the right call. You won't have to run everything past a boss, or ask permission for every little thing, which is cool, because it means you'll have a big impact on our company and a lot of control. We want you to do the best job that you can, and we'll often let you decide what that means.

4. Organized, connected, curious & one step ahead.

Is a customer reporting an issue that you can't resolve? You'll need to link up with the right person on the team who
can fix the issue, and work through it together, and then report back to the customer. Something wonky happening with the site? Dive in with them and let's figure things out. You'll be in problem solving mode 50% of the time, and so you've got to really love getting your hands dirty and not being afraid to try any number of avenues to show someone that we'll stop at nothing to make things right.

5. Located anywhere in the world, on any time zone, and willing to set your own hours.

This is a part-time contractor position, meaning that YOU get to set your own hours, work when you're available, and do it from a French Riviera seaside or a back porch in Nebraska. Cool, huh? This company sprung from the CEO's belief that we can do great creative work without sacrificing our lives working in a lonely little cubicle for 40 hours a week until we're grey in the face and wake up one day wondering where time went. We're staunch advocates of travel, new experiences, and creating a life that you actually give a sh
t about. Which means you can be anywhere, anytime as long as you get your work done.

Key Job Responsibilities Include:

  • Being the queen or king of all customer service emails & issues. This is your domain, baby!
  • Social media monitoring & sassery
  • Arranging interviews between various media outlets & the CEO and managing calendar
  • Troubleshooting basic technical issues (e.g. login issues, new passwords)
  • Contacting vendors and clients, acting as a liason
  • Proofreading
  • Publishing blog posts in Wordpress
  • Working with email marketing software
  • Tasks as assigned to assist CEO & team with project work
  • Keeping everyone's head on straight ;)

    ----

    REQUIREMENTS

  • Minimum availability of 10 hours per week // maximum 20 hours with potential to grow
  • Computer
  • Wifi / internet connection
  • Online & social media prowess
  • Familiarity with Wordpress highly desired
  • Ability to work independently & remotely
  • Communicate with other team members through Slack messaging system & Asana
  • Willing to track your time hourly via our system
  • At least one funny pet peeve. ;)

    Bonus skills:

  • AWeber or Mail Chimp
  • Photoshop
  • Facebook / Twitter Ads

    ----

    BENEFITS

  • $18 USD / hour with potential for growth, based on success in role
  • Work from home in SILK PAJAMA PANTS, YOU GUYS
  • Set your own hours and do anything you want on a Monday morning at 9am
  • Work with a super fun, small creative team (seriously, we're fun, we SWEAR)
  • Potential for occasional international travel with the team
  • Have your ideas heard & influence the company's growth like a baller
  • If you're one of ours, we take care of you like one of ours
2016-06-01FlexibleRemote

Dapulse

Customer Success Manager In The US


Dapulse


exec

support

exec

support

8mo

Apply

Our job is to make our customers happy. Sometimes it's not that easy, but we're willing to do anything it takes to make it happen! (Well, almost anything)...
2016-05-27FlexibleRemote

ShopStorm

Customer Success Specialist


ShopStorm


support

non tech

support

non tech

8mo

Apply

ShopStorm is looking for a Customer Success Specialist to join our fully distributed team. You’ll be responsible for supporting a growing set of Shopify apps which help power thousands of online stores.
2016-05-25FlexibleRemote

Veeam Software

Technical Support Engineer


Veeam Software


engineer

support

engineer

support

8mo

Apply


  • The Tier 1 technical support engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation

  • Fortify client relationships focused on 100% customer satisfaction

  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool

  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers

  • Perform troubleshooting and analysis, including log file investigation

2016-05-20FlexibleRemote

CPanel

Linux Technical Support


CPanel


linux

support

linux

support

8mo

Apply

Available Shifts: 7AM- 3:30PM, 3PM- 11:30PM, 11PM- 7:30AM 
Telecommute: Possible                                 

2016-05-19FlexibleRemote

Lurn .

Customer Happiness Specialist


Lurn .


support

non tech

support

non tech

8mo

Apply

Location: Remote, U.S Based

Job Description: 

Love making people feel happy? Love connecting with our customers, readers, and fans? Then this could be the job for you.

As our Customer Happiness Specialist, you’re the essence of extraordinary customer service. You go beyond answering emails, beyond responding to comments on Facebook or Twitter, beyond managing customer accounts. You truly touch people’s lives. You are the heart of our reputation, and ensure feedback flows to all teams in order to improve and innovate our services and student experience.

If you think you are smart, action-oriented, analytical, love creative ideas, and have a passion for marketing and learning new things, we welcome you to apply!

Responsibilities

  • Provide an amazing, personalized experience to each customer. No copy and paste answers. Only meaningful, personalized replies with love and care injected into each message.
  • Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.
  • Analyze customer feedback while continuously looking for ways to improve customer experience.
  • Engage the customer community through our forums, social media platforms, and daily interaction.
  • Inspire and motivate our students to work towards their goals and achieve success.
  • Strive to make Lurn nation a community that our students are proud to be a part of!
 
Experience and Skills

  • Excellent command of the English language.
  • Excellent communication skills.
  • Enjoy spending hours communicating with customers.
  • Technology is your good friend.
  • You can communicate technically with NON-technical people.
  • You have an innovative mind and are a self-starter.
  • Proactive in coming up with ideas and solutions that will improve customer experience.

To apply: To apply, please send us a copy of your resume as well as a video cover letter explaining why you are a good fit for this position. Your video cover letter should be no longer than 2 minutes. http://lurn.com/career.html

2016-05-17FlexibleRemote

Intercom

Customer Support Engineer


Intercom


engineer

support

engineer

support

8mo

Apply

For this position we will only consider candidates who are physically located in the APAC timezones (UTC+8 ± 3 hours). 
2016-05-16FlexibleRemote

ChartMogul

Customer Success Engineer


ChartMogul


engineer

support

engineer

support

8mo

Apply

We are looking for a Customer Success Engineer with mad debugging, troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls. You are self driven, with a knack for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You will be a champion for the customers voice within our company.
2016-05-15FlexibleRemote

Onelogin

Senior Technical Support Engineer


Onelogin


support

senior

engineer

support

senior

engineer

8mo

Apply

DESCRIPTION

OneLogin provides a single sign on solution so you don’t have to worry about passwords, links, or bookmarks - you simply log in and all your applications are at your fingertips. We are a leader in the fast growing market segment known as identity and access management, expected to grow to an $18 billion market over the next few years. We are growing rapidly, behind $43 million in funding from CRV, The Social+Capital Partnership, and Scale Venture Partners.

ONELOGIN CONTINUES TO INNOVATE IN ENTERPRISE IDENTITY MANAGEMENT, PROVIDING THE INDUSTRY’S LEADING SAAS SOLUTION FOR MANAGING INTERNAL AND EXTERNAL USERS ACROSS ALL DEVICES AND APPLICATIONS. OUR HEADQUARTERS ARE IN DOWNTOWN SAN FRANCISCO. WE ALSO HAVE OFFICES IN ENGLAND AND MEXICO BUT THIS POSITION IS REMOTE. OUR EXCELLENT EMPLOYEE BENEFITS AND PERKS ARE A GREAT COMPLIMENT TO THE BREATHTAKING VIEWS OF THE BAY.

We're looking for a talented and driven Senior Technical Support Engineer. We're a fast growing company working in the Enterprise Identity and Access Management and single sign-on (SSO). We believe in hiring talented individuals with a passion and drive to succeed!

In the Technical Support role, you will be responsible for helping customers resolve technical questions related to product use and set up. You will be a key part of our Customer Success strategy; helping integrate new clients and working with engineering for 2nd level support. This is a great opportunity for an experienced Technical Support engineer, looking to learn and also take advantage of their existing skill set. A second responsibility of the role consists of working on documentation for common technical issues and adding that to the OneLogin Knowledge Base.

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JOB DUTIES AND RESPONSIBILITIES

  • Be proactive in providing outstanding design and deployment services resulting in outstanding customer satisfaction
  • Be prompt and provide high quality service and leadership to align with customer goals and requests
  • Mentor and train customers on the OneLogin service
  • Lead interaction and collaboration with other OneLogin teams such as Engineering and Support as needed to address escalated issues
  • Contribute to and use knowledge base repository of deployment best practices
  • Provide development and integration assistance

    ----

    QUALIFICATIONS

  • The ideal candidate has experience with providing technical support for a software product (SaaS a plus!)
  • Exceptional written and oral communication skills
  • Comfortable with Windows Server operating systems
  • Experience configuring and administering Windows services such as Active Directory, DNS, DHCP
  • Experience with Javascript and HTML
  • Knowledge of Active Directory Group Policy creation and maintenance
  • Knowledge of AD, LDAP, SSO, SAML
  • Familiar with enterprise level active directory deployments and configurations
  • Capable of enabling web based application with SAML
  • Past coding experience in core web technologies; Ruby on Rails, Python, PHP, HTML, and others
  • Knowledgeable in configuration of OTP solutions such as Symantec VIP, Yubico, and RSA
  • FLUENCY IN GERMAN PREFERRED
2016-05-10FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

9mo

Apply

DESCRIPTION
DealDash is an Internet retailer & brand promotion platform.

Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.

Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.

Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to €40M+ revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.

The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.

Some fun facts about DealDash:

  • Our team is spread out over 6 countries
  • 14 nationalities
  • We offer a $6,000 resignation bonus to anyone who resigns!(We believe people who work at DealDash should only do so because they love it, not because it's their only option financially)
  • Every employee talks to Customers every week, no matter what your function! We love our Customers!
  • 92% of our revenue comes from repeat buyers! (And we are growing!)

We believe in:

  • Putting the Customer first in everything we do
  • Small teams with lots of autonomy
  • Making data driven decisions
  • Being candid, fair & honest
  • Maintaining a flat meritocratic org structure
  • Managing through social trust, not control
  • Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours
If you feel our values match yours, then come and join the team!

JOB DESCRIPTION
We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

Are you passionate about people? Do you want to join a fast-growing business? Then we are looking for you!

Our Customer Support Specialists are spread across Finland, UK, Switzerland, Canada and US to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script?). As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.

Successful applicants will begin with a two-week training period in our head office, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and may include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:

  • Answering customer inquiries via email, phone & chat
  • Optimizing the team's tools and work procedures

We're looking to fill this role immediately, so please apply ASAP!

REQUIREMENTS
  • Advanced computer skills.
  • Fluent professional English proficiency
  • Type a minimum of 50 words per minute. (Test yourself online if unsure!)
  • Excellent written and spoken communication skills.
  • Willingness to help our customers and provide them with a personal experience.
  • Creative problem solver.
  • Ability to continuously develop and adapt to a growing team.
  • You hold yourself to high ethical standards

BENEFITS
  • Learning experience at a high-growth company
  • Dynamic working environment w/ young management team
  • Contribute to a service used by more than 7 million Americans
  • Options to quickly advance in your career as the company experiences growth

Meet James, one of our Canadian team members → https://youtu.be/WRcYDQf81E0?rel=0

WE INVITE APPLICATIONS FROM CANDIDATES ALL OVER THE WORLD. HOWEVER, FOR CANDIDATES LIVING WITHIN THE USA, WE ARE ONLY ABLE TO HIRE RESIDENTS WITHIN THE STATE OF MINNESOTA.

To apply: Apply at https://dealdash.workable.com/jobs/34101

2016-05-09FlexibleRemote

Museum-Hack

Customer Service Sales Support VA


Museum-Hack


support

sales

support

sales

9mo

Apply

We love our Virtual Assistants. Museum Hack employs several VAs and have flown many of them to NYC for team building.

Are you looking for something fun and fast-paced?

Are you bit of a perfectionist who loves getting stuff done?

Want to work with a super cool, hilarious and art-inspired team?

MUSEUM HACK WANTS YOUR HELP!

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JOB DESCRIPTION

  • Assist in responding to customers via email.
  • Utilize Google Docs, Gmail, Google Calendar, and many other web-based services.
  • Return phone calls to our new customers to answer questions about our tours.
  • Note: No outbound sales calls are required! But we do expect you to call our customers on the phone when they submit requests for more information and include a phone number.
  • This will start as a part-time contract position with 10-30 hours per week. Many of our part-time contractors choose to make us their primary source of income, with lots of great perks. We are a cool place to work: new opportunities every day, passionate coworkers, and fun customers.

    ----

    JOB REQUIREMENTS

  • Must have nearly perfect written English skills and amazingly awesome spoken English skills.
  • High quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details. (In short: You get shit done.)
  • Great phone skills: You will call future guests who have emailed us to find out what kind of event they would like, and get them excited about coming to the best museums on earth with us.
  • Resourceful and have intuition for accomplishing tasks without too much explanation.
  • Be fun and exciting without using too many exclamation marks!!!!!!!!!!!
  • Able to work Eastern USA timezone hours, preferably based in Eastern USA timezone (or an early riser elsewhere).
  • Flexibility quotient high: Things can and do change on a dime around here – you gotta go with the flow, and be ready to kick it into high gear at a moment’s notice.
  • Weekend availability is a major plus! To check our Help Desk and reply to any urgent messages. We estimate 1-3 hours per weekend.

    ----

    JOB TASKS

  • Monitor our email accounts for new messages.
  • Reply to customer messages in a fun and helpful way.
  • Use our ticketing and Help Desk system.
  • Create Google Calendar entries based on customer appointments.
  • Call customers to inform them about any special information and answer sales questions.

    ----

    HOURS

    This is a part-time position for 2-6 hours per day. You should be available to work a flexible amount of hours in the Eastern Time Zone (UTC-05:00), 9am to 6pm, Monday to Friday with an hour or two per day on the weekends (flexible time).

    ----

    PAY RATE

    $12 to $16 per hour, depending on experience.

    ----

    MORE INFORMATION

  • Many people on our team are remote and work from home.
  • Most of our VAs stay with the company for years, and move up to do really exciting things with us.
  • VAs occasionally receive performance-based rewards and incentives.
  • Our company is GROWING! We are an innovative arts-based business in New York City. Find out more about us by watching our CEO Nick's TEDx talk.

    ----

    ABOUT MUSEUM HACK

    Museum Hack is a non-traditional private tour company crafting museum experiences that encourage visitors to look at museums in new ways. We use the expansive collection of the Metropolitan Museum of Art and the American Museum of Natural History as our playground to create “un-highlights” tours that focus on hidden works and unexpected stories.

    Museum Hack is not affiliated or endorsed by the Metropolitan Museum of Art.
2016-05-03FlexibleRemote

Leadfeeder

Customer Support Specialist


Leadfeeder


support

non tech

support

non tech

9mo

Apply

We are building an international customer support team for Leadfeeder and we are looking for a Customer Support Specialist to work remotely with us.

We are a fast growing startup headquartered in Helsinki, Finland. We are determined to make Leadfeeder a big thing globally. Currently we are a team of seven and we are hiring a lot of new key people during the next years. We have a solid business and our customers are loving what we do for them with Leadfeeder.

Your job would be to:

  • respond to customer questions about using or setting up Leadfeeder
  • contact Leadfeeder trial users by phone and email to educate them how to use the tool
  • support our Partner companies to offer Leadfeeder to their customers

    We hope you are:

  • Fluent in spoken and written English
  • Ideally based in Europe or USA
  • Able to work remotely (i.e. from home, or other settings with decent internet connection)
  • Aware of how a web based software works
  • Interested in developing our customers' sales processes
  • Naturally interested in customer questions and devoted to solve the problems they have
  • Hungry to get better and better as a professional and as a contributor in a team

    What we have to offer:

  • Competitive base pay
  • Interesting growing business field
  • Good support from the team
  • A chance to be a part of the next success story
2016-04-28FlexibleRemote

SolarWinds

Customer Success Engineer


SolarWinds


engineer

support

engineer

support

9mo

Apply

Papertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds Cloud, which includes Librato and Pingdom.

2016-04-27FlexibleRemote

Animalz

Customer Success


Animalz


support

non tech

support

non tech

9mo

Apply

We’re hiring a highly organized and empathetic person for Customer Success.

If you are ridiculously organized, passionate about process and execution, kind, and want to be an indispensable part of a fast-growing startup, then we want to talk to you. You could be:

  • a seasoned customer support or customer success person
  • a fresh college grad
  • an experienced administrative assistant looking to make a broader organizational impact
  • an office manager who wants to dig deeper into nitty gritty business logistics
  • a teacher looking to make a career switch
  • or someone who wants to learn how to start and grow a company

There's no particular kind of job experience that makes you right for this role. We want people with growth mindsets:

  • You are highly organized (this cannot be overemphasized)
  • You are empathetic and take the customer perspective
  • You are process and systems oriented
  • You are flexible and can adapt to new challenges
  • You communicate effectively
  • You leave your ego at the door and embrace failure as an opportunity to learn

About us:

We are a content marketing agency, and we believe that content writing is both a science and an art. We produce meaningful articles that teach people something, offer them real value, and make the point you don't expect.

The clients we work with are usually from the tech world. They are top SaaS (software-as-a-service) entrepreneurs. They do everything from mobile app analytics and email marketing to business video hosting and virtual reality. Each and every one of them knows that content crafted with love and hard work is worth a lot more than the sum of its parts, and they work with us because we refuse to compromise on quality.

Put simply, we offer the best content marketing in the world as a service. And we are growing!

In the long run, we're looking to totally change the game of digital content, and to do that we need people who are passionate about quality and excited to build something new!

You will:

  • proactively communicate with customers
  • answer inbound questions
  • make sure that deadlines are being hit
  • ensure that our article pipeline is moving along smoothly
  • dig into our production process to uncover and remove roadblocks
  • schedule company outings and other fun things that build our culture
  • coordinate promotion of our articles
  • run the hiring process
  • NOT be in meetings all day
  • have an awesome sense of humor
  • learn the art of the /giphy command in Slack, and much more.

You'll be the 12th member of our fast growing team. Sorry, we're not looking for part-time or contract employees at this time. But we are accepting remote candidates for this role! We’re located in New York City, but you don’t have to be.

To apply, send us an email and include [content marketing] in the subject. In your email, please include:

  • your résumé/CV
  • a short note on the best customer support experience you’ve had in recent memory

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply: Send a cover letter and resume to workwithus@animalz.co

2016-04-27FlexibleRemote

Harvest

Harvest Expert (Customer Support)


Harvest


support

non tech

support

non tech

9mo

Apply

Disclaimer: Don't judge us too quickly! We've made some intentional typos in this job post. See the "apply for this position" section for more info.
2016-04-26FlexibleRemote

LeadFuze

Customer Success Manager


LeadFuze


exec

support

exec

support

9mo

Apply

Position Overview:
Since our customers pay us over time, it is imperative that they continue to receive massive value from us.

As such, we need an experienced Customer Success Manager to own the process of helping our customers succeed.

This role includes responsibilities for Customer Success activities (e.g., on-boarding, support calls, advising customers on sales strategies, demo calls, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). 

What We Offer:
This position is a remote working opportunity. We will communicate regularly via Slack and through web conferencing solutions such as Google Hangouts, Appear.in, etc. 

You are able to take as much vacation as you need. We trust our employees! 

The pay range is $48,000 to $60,000 per year based on experience with bonuses for hitting certain bonuses for revenue growth and retention.

Responsibilities:
  • Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Expand our revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
Define and Optimize Customer Lifecycle
  • Map customer journey
  • Develop listening points in journey (e.g., usage, satisfaction, etc.)
  • Standardize interventions for each point in journey
  • Define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
Manage Customer Success Activities
  • Onboarding
  • Training
  • Professional Services
  • Customer Support
  • Customer Success Management
  • Renewals
  • Cross-sell / Up-sell
  • Advocacy
Measure Effectiveness of Customer Success
  • Define operational metrics for team
  • Establish system for tracking metrics
  • Create cadence for review within team
  • Expose subset of metrics to executive team, company and board
Deliver Sales Related Advice and Strategies to Customers
  • Understand how sales processes function
  • Be able to advise our customers who may be in high level roles
Enhance Effectiveness and Efficiency Through Technology
  • Support systems
  • Customer marketing software
  • Reference and advocacy solutions
  • Create rapid onboarding process for new team members
  • Foster collaboration within team and across customer lifecycle
  • Delivering webinars on a weekly basis
  • Encourage continuous learning within team
Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives
  • Drive company-wide definition of ideal customer
  • Create company-wide customer feedback loop
Required Experience / Skills:
  • 3+ years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of post-sale account management and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Experience within a software company preferred

To apply: Apply here: http://leadfuze.breezy.hr/p/c891e6f271c9-customer-success-manager

2016-04-22FlexibleRemote

Twilio

Technical Support Engineer


Twilio


engineer

support

engineer

support

9mo

Apply

As a Technical Support Engineer at Twilio, you will be the voice of Twilio to our customers and partners; we’ll count on you to interact in a friendly and professional way. You will engage with our customers' and partners' developers, architects and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

2016-04-21FlexibleRemote

WP All Import

WordPress - Customer Support For WP All Import


WP All Import


wordpress

support

non tech

wordpress

support

non tech

9mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility:

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

It doesn't mean you can work 20hrs more than normal one week and then 5hrs the next. It doesn't mean that you can work two 15 hour days and then take the rest of the week off.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


Write a PHP function and add it to the Function Editor. Pass the product color through your function - it should change:

'Fish Blanket' to 'Shrimp Blanket'
'Digi Plaid' to 'Sgt Bilko Brown'
'Rasta' to 'Pasta'


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-04-21FlexibleRemote

WP All Import

WordPress - Customer Support Representative For WP All Import


WP All Import


wordpress

support

non tech

wordpress

support

non tech

9mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility:

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

It doesn't mean you can work 20hrs more than normal one week and then 5hrs the next. It doesn't mean that you can work two 15 hour days and then take the rest of the week off.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-04-21FlexibleRemote

Soflyy

Customer Support Representative


Soflyy


support

non tech

support

non tech

9mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-04-14FlexibleRemote

GitHub

Technical Support North America


GitHub


support

support

9mo

Apply

Full Time: Technical Support- North America (Remote) at GitHub in North America (Remote)

2016-04-14FlexibleRemote

GitHub

Technical Support Asia Pacific


GitHub


support

support

9mo

Apply

Full Time: Technical Support- Asia Pacific (Remote) at GitHub in Asia Pacific (Remote)

2016-04-14FlexibleRemote

Automattic

Happiness Engineer (ES)


Automattic


engineer

support

engineer

support

9mo



Como un Happiness Engineer (ES), te encanta ayudar a la gente. Quizás desarrollaste tu propia filosofía de soporte leyendo libros como Delivering Happiness o Exceptional Service, Exceptional Profit. Quizás eres un contribuyente a una comunidad de soporte en línea como los foros de WordPress.com o los de WordPress.org.

Transformar la publicación en la web no es tarea sencilla. Nuestra meta es construir relaciones basadas en confianza que resulten en clientes y colegas felices, apasionados y leales, escuchando sus necesidades y guiándolos a un uso completo de los productos que ofrecemos. Estamos buscando gente con la mezcla justa de compasión, habilidad al escribir y conocimiento técnico para resolver el trabajo.

¿Te interesa saber más acerca de cómo trabaja nuestro equipo? Mira la presentación

de Andrew Spittle en UserConf.

En el rol de Happiness Engineer (ES), estamos buscando gente que se regocije en educar a otros sobre WordPress, sean fluídos en español, y sean confortables comunicándose diariamente con colegas en inglés. En general, un día típico incluirá:

Ayudar a nuestra comunidad hispano-hablante a usar los productos de Automattic, incluyendo WordPress.com, Jetpack, Gravatar y otros

Diagnosticar, investigar y crear detallados reportes de errores

Componer y editar documentación de soporte útil

Ser un miembro activo de un equipo que provee, a nuestros usuarios en español, soporte a través de chats en vivo, foros y correo electrónico

Construir una comunidad de soporte compartiendo conocimiento y puntos de vista entre miembros del equipo

Ser un Happiness Engineer (ES) requiere:

Paciencia, gracia y sentido del humor

Excelentes habilidades comunicativas y escritas, en español e ingles también

Conocimiento de trabajo de WordPress, HTML y CSS

Un don para tomar lenguaje técnico y hacerlo comprensible

Pasión para resolver problemas difíciles y proponer soluciones elegantes

Los foros de WordPress.com y WordPress.org son lugares fantásticos para ganar la experiencia requerida para esta posición. Si ya eres un miembro activo allí, ¡háznoslo saber! Envía un enlace a tu perfil del foro y lo revisaremos.

Las solicitudes sólo se aceptarán en inglés. Por favor, ten en cuenta que la entrevista para esta posición será en inglés.

CÓMO POSTULARSE

¿Suena interesante? Si así es, envía un corto correo electrónico a jobs @ este dominio contándonos acerca de tí y adjunta un resumé. Haznos saber que puedes contribuir al equipo. Incluye el título de la posición para la cual te postulas y tu nombre en el asunto. ¡Revísalo! Asegúrate de deletrear y capitalizar WordPress y Automattic correctamente. Somos afortunados de recibir cientos de aplicaciones para cada posición, así que haz que tu postulación se destaque. Si te postulas para múltiples posiciones o envías múltiples correos electrónicos habrá sólo una respuesta.

¿Quieres incrementar tus chances de destacar? Si así es, por favor incluye los siguientes puntos en el correo electrónico al postularte:

¿Que libros leíste sobre servicio al cliente? ¿Qué te parecieron?

¿A qué comunidades en línea contribuíste? Agrega enlaces a tu perfil en ellas.

¿Fuiste parte de una increíble experiencia de soporte al cliente? Dinos que la hizo memorable.

¿Eres alguien que alcanza sus metas? Cuéntanos sobre un logro en tu vida, personal o profesional, del que estás orgulloso.

← Work With Us

2016-04-14FlexibleRemote

Hotjar

Customer Success Engineer (CET Timezone Or Close)


Hotjar


engineer

support

engineer

support

9mo

Apply

Ready to join a revolution?

Hotjar empowers Designers and Marketers by allowing them to truly understand how their visitors are using their sites. In less than a year Hotjar is already used on 120,000 sites across 134 countries making it one of the world’s fastest growing analytics and feedback platforms.

Culture at Hotjar:

Headquartered on the beautiful island of Malta, in the “heart” of the Mediterranean, Hotjar is a young startup that embraces remote working and personal development.

Hotjar’s culture is driven by transparency, respect, open discussion, collaboration and blunt and direct feedback. In fact we’re obsessed with communicating with our users as well as within the team. We hate bureaucracy and slow moving organizations – but we’re suckers for well defined processes. We love lean, iterative improvements and success is measure by the value we create for our users.

The Perks:

  • Remote & Flexible. Work from anywhere in the world you choose. We’re looking for the very best people, so we won’t restrict you by your location.
  • Collaborate with prestigious organizations. Imagine what it will feels like to be part of a product that is used by companies like Time Inc, Lloyds Bank, Pingdom, Booking.com, Intuit and the Red Cross.
  • Only the best hardware and software. Mac, PC or Linux – we will get you equipped with the best hardware and software available.
  • Personal home office budget. Every Hotjar team member receives a €3000 home office setup budget. Upgrade your desk, chair or buy any peripherals you might need.
  • Kindle + Personal development budget. Everyone receives a free kindle as well as direct management of their own personal development yearly budget of €500. Buy books, short courses or magazine subscriptions.
  • Work with a very talented team. Our team has an impressive background building and optimizing products and businesses around the globe.
  • Make a difference. Hotjar is ‘democratizing’ site analytics and feedback by making them affordable and easy to use for everyone around the world. We call it the ‘Hotjar revolution’.


We are looking for an extremely organized and self driven customer success engineer to work in a remote role with a fast growing startup. Your main objective is to onboard, educate and help our users integrate Hotjar onto their sites, diagnose, and solve technical issues users run into, and act as the bridge between our users and our product teams.

This includes:

  1. Creating 'WOW' moments by promptly replying and communicating with users on our support channels.
  2. Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users’ sites - which use a myriad of different technologies.
  3. Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.
  4. Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.
  5. Representing Hotjar users within the company – to further their needs and help generate more value for them.

Requirements:

  • Extremely strong English communication skills – both written and spoken. You will need to explain complex problems and topics in concise, easy to understand language.
  • Passion for talking to users all day, every day.
  • Strong Javascript and AngularJS knowledge.
  • Proficient in any one of the following: Python, PostgreSQL, Mercurial, Redis, Memcached, Lua, Nginx.
  • Previous experience in a troubleshooting environment and be a great problem solver.
  • Assets: Experience working in technical support roles and teams. Experience in codifying and maintaining customer support processes. Experience in working remotely.

To apply: Please answer the survey questions on our careers page http://careers.hotjar.com/o/customer-success-engineer-eu/c/new

2016-04-14FlexibleRemote

Hotjar

Customer Success Agent


Hotjar


support

non tech

support

non tech

9mo

Apply

Ready to join a revolution?

Hotjar empowers Designers and Marketers by allowing them to truly understand how their visitors are using their sites. Hotjar is already used on over 120,000 sites across 134 countries making it one of the world’s fastest growing analytics and feedback platforms.

Culture at Hotjar:

Headquartered on the beautiful island of Malta, in the “heart” of the Mediterranean, Hotjar is a young startup that embraces remote working and personal development.

Hotjar’s culture is driven by transparency, respect, open discussion, collaboration and blunt and direct feedback. In fact we’re obsessed with communicating with our users as well as within the team. We hate bureaucracy and slow moving organizations – but we’re suckers for well defined processes. We love lean, iterative improvements and success is measure by the value we create for our users.

The Perks:

  • Remote & Flexible. Work from anywhere in the world you choose. We’re looking for the very best people, so we won’t restrict you by your location.
  • Collaborate with prestigious organizations. Imagine what it will feels like to be part of a product that is used by companies like Time Inc, Lloyds Bank, Pingdom, Booking.com, Intuit and the Red Cross.
  • Only the best hardware and software. Mac, PC or Linux – we will get you equipped with the best hardware and software available.
  • Personal home office budget. Every Hotjar team member receives a €3000 home office setup budget. Upgrade your desk, chair or buy any peripherals you might need.
  • Kindle + Personal development budget. Everyone receives a free kindle as well as direct management of their own personal development yearly budget of €500. Buy books, short courses or magazine subscriptions.
  • Work with a very talented team. Our team has an impressive background building and optimizing products and businesses around the globe.
  • Make a difference. Hotjar is ‘democratizing’ site analytics and feedback by making them affordable and easy to use for everyone around the world. We call it the ‘Hotjar revolution’.

We are looking for an extremely organized and self driven customer success agent to work in a remote role with a fast growing startup. Your main objective is to onboard, educate and help our users improve their sites using Hotjar.

This includes:

  1. Creating 'WOW' moments by consistently delivering world-class support, promptly replying and communicating with users on our support channels.
  2. Proactively reaching out to customers to promote usage and offer help.
  3. Representing Hotjar users within the company – to further their needs and help generate more value for them.
  4. Taking calls or presenting demonstrations to users and clients.
  5. Maintaining a pipeline of suggested solutions to improve Hotjar.
  6. Troubleshooting and investigating minor bugs and issues.
  7. Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.
  8. Writing content and articles for the Hotjar blog, user communications and other 3rd party publications as required.

Requirements:

  • Extremely strong English communication skills – both written and spoken.
  • Passion for talking to users all day, every day.
  • Proficient with HTML, Javascript and using browser dev tools.
  • Assets: Experience working in technical support roles and teams. Experience in codifying and maintaining customer support processes. Experience in working remotely.

To apply: Please answer the survey questions on our careers page http://careers.hotjar.com/o/customer-success-agent/c/new

2016-04-08FlexibleRemote

Acuity Scheduling

Customer Happiness Specialist


Acuity Scheduling


support

non tech

support

non tech

10mo

Apply

We're looking for someone to start on April 25th or earlier. Initial training is in NYC for 2-weeks (we pay expenses to bring you here, of course!), then after that you can work from anywhere.
2016-03-25FlexibleRemote

Teamsnap

Customer Service Associate


Teamsnap


support

non tech

support

non tech

10mo

Apply

TeamSnap is seeking a smart, dynamic, endlessly-patient Customer Service Associate to work part-time giving world-class, personal support to our customers. We’ve become a favorite way to manage teams and clubs in large part because of a company-wide customer-first philosophy. Join our team and help our users and fans get the most out of TeamSnap.

You will spend the bulk of your time in our support management tool and the TeamSnap application, responding to questions, problems and suggestions from our customers. Many of the issues you’ll be able to solve yourself; a few will need to be escalated to the development team. Our customers for the most part are not power users, so you should be extremely patient and willing to answer seemingly simple questions again and again with a friendly, cheerful attitude.

You are also the public face of TeamSnap, and an advocate for our customers, so you may be asked to participate in TeamSnap development meetings to help shape our road map and new feature development. We’ll also rely on you to get inside the heads of our customers and help test new features before they go out to the public, identifying problem areas that might trip people up.

Requirements:

  • Existing TeamSnap user, preferably a team manager
  • Strong listening and problem-solving skills.
  • Ability to write clearly and to give detailed written instructions.
  • Endlessly cheerful and patient personality, especially in writing.
  • A true desire to help people.
  • Ability to quickly learn everything about every feature of the TeamSnap application.
  • Flexible schedule-this position is for Days (Occasional Weekend/Evening).
  • Sense of humor. We’re fun.
  • Bonus if you’re name is Jennifer (we have 4 in Support and 6 in the company overall)

    Bonus Skills: These aren’t necessarily required, but may give you a leg up.

  • Experience in team sports as a player, coach or parent.
  • Experience in both Mac and Windows, with a variety of different web browsers.
  • Experience testing software.
  • Billionaire uncle.

    Details and Location:

    This is a part-time position to begin. There is a possibility that it could expand to full time in the future, and there is definite room for advancement within our company for the person who wants to grow.

    The job is at your own location, so there is no office to report to. You do need to have a reliable computer and Internet connection.

    Flexible availability is also required, as this position will be for the days with the occasional Weekend/Evening required. Working 4-8 hrs each weekend day, a total of 15-20 hrs/wk.

    Compensation is dependent on experience. Benefits are not included for part-time work.
2016-03-25FlexibleRemote

Recruiterbox

Customer Happiness Representative


Recruiterbox


support

non tech

support

non tech

10mo

Apply

The Company

Recruiterbox allows companies to centralize their hiring process in one convenient software. We are rapidly growing and already used by 2,000+ companies across the globe including Lonely Planet (BBC) and US Government.

The Role

70% of our customers haven't spoken to a sales rep. They discovered Recruiterbox, wrote to our support desk, were guided and helped by a Customer Happiness Representative and happily adopted Recruiterbox. For thousands of customers like these, you will be the face of Recruiterbox. No wonder, we internally call you our breadwinner.

As a CHR, you will be responsible for:

  • Talking to our prospects and customers over email and phone, and resolve their product questions.
  • Provide online, screenshare demos to existing customers.
  • Ensure all pending queries and issues are resolved on a daily basis.

    The Requirements

  • Patience and empathy
  • Skilled and eloquent in writing
  • Enjoy talking to people and help solve their problems
  • You are usually the first one to know about new features in Facebook/Whatsapp/ other tools you use.
  • Working US West Coast (PST) hours

    The Benefits

  • Sole point of contact to hundreds of global customers
  • Work with a passionate team, growing a global customer base
  • Competitive Market Salary
  • Work remotely anywhere in the United States (PST hours)
2016-03-23FlexibleRemote

Crossover

L2 Customer Support Engineer


Crossover


engineer

support

engineer

support

10mo

Apply

Are you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If youre a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently then this may be the perfect job for you.

2016-03-23FlexibleRemote

Recruiterbox

Customer Happiness Representative


Recruiterbox


support

non tech

support

non tech

10mo

Apply

The Company

Recruiterbox allows companies to centralize their hiring process in one convenient software. We are rapidly growing and already used by 2,000+ companies across the globe including Lonely Planet (BBC) and US Government.

The Role

70% of our customers haven't spoken to a sales rep. They discovered Recruiterbox, wrote to our support desk, were guided and helped by a Customer Happiness Representative and happily adopted Recruiterbox. For thousands of customers like these, you will be the face of Recruiterbox. No wonder, we internally call you our breadwinner.

As a CHR, you will be responsible for:

- Talking to our prospects and customers over email and phone, and resolve their product questions.
- Provide online, screenshare demos to existing customers.
- Ensure all pending queries and issues are resolved on a daily basis.

The Requirements

- Patience and empathy
- Skilled and eloquent in writing
- Enjoy talking to people and help solve their problems
- You are usually the first one to know about new features in Facebook/Whatsapp/ other tools you use.
- Working US West Coast (PST) hours

The Benefits

- Sole point of contact to hundreds of global customers
- Work with a passionate team, growing a global customer base
- Competitive Market Salary
- Work remotely anywhere in the United States (PST hours)

To apply: https://recruiterbox.recruiterbox.com/jobs/fk0ej9/

2016-03-22FlexibleRemote

QuickMail.io

Proactive & Self-Motivated Customer Support


QuickMail.io


support

non tech

support

non tech

10mo

Apply

DESCRIPTION


We are growing again!

--------------------------------------------------------------------------------------
1. No agencies will be considered.
2. We are super busy, so please don't add to our support.
3. Contacting us through other channels (twitter/linkedin/facebook/...) won't improve your chances.
--------------------------------------------------------------------------------------

How This Job is Different

Working for a small company such as QuickMail means a lot of freedom and ability to build close bonds with each user. We strive to be anti-corporate, we remove all possible walls between the user and us to truly deliver exceptional experience.

We don't plan on dominating the world, grow a 500 people company and exit with an IPO...

We believe in slow and solid growth where we can serve our customer base with great care while staying a small team (think BaseCamp/37 signals). It's not a sprint, it's a marathon.

You will work hand in hand with the founder and find ways to exceed customer expectations, adding as much value as possible for our user base while building our processes.

We also want people to grow on a personal level. We apply sound management principles with all employees as laid out by those awesome guys from manager-tools.com. Magic word is Unicorn.

Happiness, curiosity as well as personal development is highly valued.

Who we are

QuickMail is a sales automation tool for sending B2B cold emails. Small and medium businesses use it to reach out to potential customers in their market and grow their business.

We are a 100% customer funded start-up, we hit product market fit very fast and we grew 4% on a weekly basis in 2015.

No investors to please, decisions are made fast between you and the founder for the good of the customers.
We care about helping our customers deeply, if this means recommending another tool more suited to their needs, so be it.

Check out our values here (as read by users): http://quickmail.io/values/ and unlike most corporate BS, we do stand by this (I have countless examples to demonstrate it). Please don't apply if this doesn't resonate with you, you won't be happy here.

The work
We work remotely and have flexible hours. We are metrics and result driven, we are more focus on achievement than business.

This is a full-time paid position. We want you to be 100% dedicated on QuickMail, no side jobs allowed.

You’ll be in charge of helping users, building relationship, taking care of feedback/feature requests, building knowledge database, making tutorial videos...
REQUIREMENTS

  • You have 2 years experience in a previous support position.
  • You have 2 years experience in a fully remote position.
  • You are native English speaker.
  • You are a people person AND technical too.
  • You relish challenges. Coming up with ideas and executing on them in a self reliable manner. In short: you don’t need someone to tell you what to do next and you are able to drive results.
  • Know how we approach applications before applying.
  • Excellent at relating with people and communicating, be it in writing (email / live chat) or in video (youtube / skype).
  • Being concise, well organized, attention to details.

BENEFITS
You will…

  • Help growing support with your ideas.
  • Have direct access to the founder who understand the importance of delighting users.
  • Work remotely from anywhere in the world. No need to commute to work.
  • Invent your own job title as long as it's fun and original (we don't have any official ones here)
  • Receive a Kindle book (related to work) of your choice each month to stay on top of things.

To apply: https://quickmail-dot-io.workable.com/jobs/226594/candidates/new

2016-03-21FlexibleRemote

Assembla

Technical Support QA Telecommute


Assembla


support

qa

support

qa

10mo

Apply

Assembla seeks an experienced QA & Tech Support expert to provide excellent support and service for our base of one million users and growing. This position will cover the Central European Time Zone (CET) with flexibility to also cover PST (Pacific Standard Time Zone) when needed. You will work with our other team members to provide technical support, quality assurance, billing assistance, and sales activities for customers of our online hosted service.

You must quickly become an expert power user of our software development suite, to be able to answer questions and teach new users how to use the Assembla system. You will be handling delicate situations, urgent problems, misunderstandings, and highly-demanding Fortune 500 clients at a high level of excellence. We are looking for an absolute top-level performer who learns quickly and excels in all aspects of business.

You can work remotely from your quiet home office, or any professional location with reliable high-speed internet service, via your computer and VOIP headset. You will work with an exceptional distributed team that is recruited from among the best-performing talent in the world. You will be working in a fast-paced, innovative environment, managing multiple priorities simultaneously, with competitive compensation and opportunities for advancement in the company.

Requirements: skills, experience, and availability
• Four-year University degree in Computer Science or technology field is required
• 5+ Years of experience working in IT companies in technical roles is required
• Excellent written and spoken English is required
• Demonstrated track record of experience in Quality Assurance, Testing, and Technical Support is required, including employment verification and references
• Full time availability, 40 hours every week covering US west coast business hours, in a professional home-office environment is required
• Experience managing clients via phone, email, helpdesk tickets, instant messaging, and social media
• Ability to master and keep up with frequent changes and new features in the product
• Ability to provide clear, detailed written & verbal explanations to technical and non-technical users
• Knowledge of software development and project management principles & tools
• Ability to use internal and external documentation to research solutions for customer issues
• Previous experience with Git, Subversion, or Perforce code repositories is helpful
• Knowledge of Agile methodologies, cloud services, and SaaS products is helpful

This is a telecommuting, remote, independent consultant position. You can work at home or in a remote office with your own computer, high-speed internet access, and Skype account. Assembla pays weekly based on statements you submit to our time tracking and billing system. All successful candidates will begin with a paid full-time trial for a limited time period, usually 2 to 6 weeks. If the trial is successful, we will offer you a one-year contract, with the possibility to extend it annually. We have several staff in multiple countries who have been working with Assembla for many years.

2016-03-21FlexibleRemote

Waysact

Technical Support/Implementation Manager (English And Spanish)


Waysact


exec

support

exec

support

10mo

Apply

Who we are:

Waysact is software as a service that supports the face to face fundraising of most of the world's largest non profit organisations. Charities like UNICEF, Red Cross, Greenpeace, WWF, Save the Children, UNHCR, Amnesty International and World Vision use Waysact to recruit new donors out on the streets, in shopping malls and door to door. 

We're making an incredible difference. We're a group of highly dedicated and talented people (and a few veritable  geniuses) located globally; from the rain forests of Argentina to the heart of the Emerald Isle to the South of France and the northern Australian New South Wales hinterland; from London to Berlin to Cardiff to Toronto to Washington to San Francisco to Buenos Aires to Melbourne to Byron Bay, Bondi Beach and Manly. We operate in 30 countries and 17 different languages. 

We've grown and are growing at a blistering pace because we have always put our customers at the centre of everything we do. We are proudly bootstrapped and a creative commons for an industry that raises a billion dollars annually for the improvement of the world around us. 

Who you are:

  • We support mission critical activities 24x7x365 and some highly demanding and pressured environments. You'll be able to respond to that pressure with strong communication and problem solving skills. You'll love stepping up and doing whatever it takes to get the right outcome. Your sleeves are ready-rolled.
  • We support some users that are such fundraising heroes they simply don't have any room left for aptitude with technology. You'll love that and want to make their experience a wondrous one.
  • We're a small multi-disciplinary team. You'll appreciate the variety and opportunity that offers and be able to switch focus easily but you don't get distracted and you finish everything you start. You have the technical proficiency to pick up and use new tools and technologies easily.
  • We all work from home, as must you. You'll enjoy the flexibility and freedom that brings but have the maturity to handle it. You can work unsupervised because you over-deliver and that's the only way you work.
  • You're bi-lingual in Spanish and English with impeccable writing skills in both.
  • You have a background in web development, QA or at the very least a computer science degree prior to a slightly different career path.
  • You're known to be honest, kind, fun, patient, generous and intelligent.

We'll expect you to:

  • Help our fundraisers through the design and technical implementation of new campaigns and get them set up on Waysact;
  • Answer support queries and issues via email, phone and chat;
  • Deliver fantastic user experiences in online help and email communications; 
  • Learn everything there is to learn about Waysact's products and regular giving fundraising;
  • Use your skills and acquired expertise in regular giving fundraising to innovate and improve Waysact; and
  • Support the whole team in delivering software that people love to use.

Why you should apply:

In return, we will provide you with the opportunity to build something amazing. We have a fun, friendly and supportive team culture, and we’re offering the opportunity to grow and develop your skills & experience as a Waysact expert in a ground-breaking technology environment.

We'll accept applications from:UTC-7 (PDT) if you are able to start and finish later in the day on a frequent basis. UTC+11-13 (NZDT to EST) if you're usually a morning person but able to occasionally start and finish later in the day.

To apply: Send a resume to james@waysact.com

2016-03-09FlexibleRemote

Codeable

Happiness Hero


Codeable


support

non tech

support

non tech

11mo

Apply

Codeable Happiness Hero

Howdy! Thanks so much for taking time to get to know us. Hopefully we’ll be getting to know you better too! 

We’re searching for the next person who could be a great fit for our Codeable Happiness Team!

This new Happiness Hero would need to be available during the hours of 10am - 6pm CET.

The Codeable Happiness Team

Our Happiness team works closely with our experts and clients to provide a superior level of service and support not found with any other outsourcing company. We’re working hard to make a difference and change perceptions about WordPress outsourcing by actually caring about our clients and experts. :)

At the foundation of what we do, we brighten people’s day. And the faster we can reply and help in a fun and creative way, the better. Ultimately, we make people happy as often as possible, every day. 

We’re a quickly growing start up at just 3 years old. But in those 3 years, we’ve had over 30,000 projects posted and in the last 90 days have paid out over $1million to our experts.

We hold ourselves to high standards and in the last 28 days our users started 1,095 new conversations, of which our team replied to 948 (86.6%) with a median first response time of 19 minutes. While this is good, we want to be better and respond even faster - which is where you come in!

What We Value and Who We’re Looking For

We value honesty, integrity, clear communication, empathy, patience, and understanding. So naturally, we’re looking for someone who shares these same qualities and who can delight every person they come in contact with with a friendly and helpful tone.

Ideally, we want to find someone who is happy and positive, knows about WordPress and maybe has their own site (don’t worry, you don’t need to know how to code, but being familiar with WordPress and being able to find your way around is a huge plus), and enjoys chatting with people.

99% of all communication with our users is done via text and takes place inside of Intercom.

Where You’ll Work

Where ever makes you happiest as we’re a fully distributed team. Based on the hours we need your help, you most likely will be based in Europe somewhere, but if you’re willing and able to work 10am-6pm CET Monday - Friday, you could live in Alaska and that would be cool too. You’ll be working alongside team members around the world including Denmark, Slovenia, UK, Ireland, and the US.

Benefits of Working With Us

  • Live and work from anywhere that makes you happiest and doing your best work

  • Join us on team retreats at least 1x per year (usually WordCamp Europe). Our last retreat was to Seville, Spain and this year is Vienna, Austria.

  • Competitive salary with pay raise at 3 months and again at 1 year anniversaries.

  • Paid vacation time off (starting at 2 weeks per year)

  • Working alongside a brilliant passionate team in a startup environment

Still interested? Awesome! We want to hear from you!

If you feel we’d make an amazing fit together, we’d love for you to take time to reach out to us.

Tell us a bit about yourself and why you feel you’d make a terrific Happiness Hero. 

You can also include a CV or resume, but don’t forget to tell us about yourself! 

*Bonus points if you can share with us any screenshots of emails or chat logs showing you providing a great experience to the person on the other end of the chat. :-)

To apply: Send us a bit about yourself and your CV/resume to info@codeable.io

2016-03-09FlexibleRemote

Red Guava

Amazing Customer Support - Australian Hours


Red Guava


support

non tech

support

non tech

11mo

Apply

We are looking for an amazing Customer Support person to join our team at Red Guava. We don't care much about experience and credentials; we care more about personality and passion. A sense of humour helps a lot too.
2016-03-07FlexibleRemote

Travis CI

Customer Support Engineer


Travis CI


engineer

support

engineer

support

11mo

Apply

Travis CI is looking for a support engineer to manage our frontline support and help our customers.

2016-03-07FlexibleRemote

Travis CI

Customer Support Engineer (European Timezones)


Travis CI


engineer

support

engineer

support

11mo

Apply

Travis CI is looking for a support engineer to manage our frontline support and help our customers.
2016-03-02FlexibleRemote

Rollbar

Support Engineer


Rollbar


support

engineer

support

engineer

11mo

Apply

We're a scrappy, distributed team (San Francisco, Fort Worth, Syracuse, Barcelona) building tools that make developer's lives better. We're looking for a second support engineer to join our team.

About us:

  • We help thousands of developers find and fix bugs quickly
  • Our backend handles billions of errors with low latency and high reliability
  • Our front-end allows developers to discover and drill down across millions of errors in real-time
  • Our open source libraries are used by some of the best engineering teams in the world, including Twilio, Heroku, Instacart and Twitch.

    Our tech stack:

  • React, Webpack, Grunt, Engine.IO, Sass
  • Python, Node.js
  • GitHub, CircleCI, Rollbar

    You will:

  • Field customer questions and proactively give guidance, tips and tricks to help our customers get the most out of our product.
  • Investigate and resolve tricky technical issues for our customers.
  • Develop tools, docs, fixes, and features that make supporting our customers faster and easier.

    You are:

  • An excellent communicator. You have native or near-native skills in written English.
  • An excellent debugger. Other people have probably asked for your help figuring out their software errors.
  • A fast learner. You'll be helping debug other people's software in stacks you've never heard of!
  • A competent software developer. You'll be splitting your time between engineering and support tasks.
  • You're a polyglot programmer. You're demonstrably good at figuring out new languages and tools.

    Bonus points:

  • You're a Rollbar user. Knowing our product already gives you a huge edge!
  • You're an excellent communicator in written French, German, Hebrew, Hindi, or Russian.
  • You can cover some support hours that we can't currently. We have staff that covers support in California and New York, we could use coverage from across either ocean in Europe or Australia/East Asia.
  • You've got iOS experience.
2016-03-02FlexibleRemote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

11mo

Apply

COMPANYDESCRIPTION:

DealDashis an Internet retailer & brand promotion platform.
Ourmission is to offer the most exciting way to discover and win brand namedmerchandise while offering brands a powerful way to build brand awareness &increase sales without jeopardizing their pricing power.

Our fun& exciting shopping platform, described as the fair & honestalternative to traditional penny auctions, is used by more than 5,000,000+ USshoppers. Our unique business model has allowed us to form strong partnershipswith the world’s leading brands & retailers like Walmart and Sears, who aretoday using the DealDash platform to move their inventory.

Foundedin 2009, the company is one of Finland’s fastest growing e-commerce companies(Kauppalehti Kasvajat award 2013), having quickly grown from zero to €40M+ revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst& Young Entrepreneur of the Year award and has officially been recognizedby both TEM and President Sauli Niinistö for its contributions to the Finnisheconomy.

TheDealDash team is made up of highly-motivated, analytical and entrepreneurialprofessionals who work collaboratively to provide top-notch recreationalshopping experiences for our customers. We challenge each other in an open andcandid environment, no matter what our job title is, so that we may all growand improve together.

Some funfacts about DealDash:
  • Our teamis spread out over 10 countries
  • 16 nationalities
  • We offera $6,000 resignation bonus to anyone who resigns! (We believe people who work at DealDash should only do so because they love it,not because it's their only option financially)
  • Everyemployee talks to Customers every week, no matter what your function! We loveour Customers!
  • 92% ofour revenue comes from repeat buyers! (And we are growing!)

Webelieve in:
  • Puttingthe Customer first in everything we do
  • Smallteams with lots of autonomy
  • Makingdata driven decisions
  • Beingcandid, fair & honest
  • Maintaininga flat meritocratic org structure
  • Managingthrough social trust, not control
  • Allowingpeople to work from wherever and whenever (with a few exceptions), resultsmatter, not hours

If youfeel our values match yours, then come and join the team!

Withoutcustomers, we wouldn’t be in existence and that’s why we are looking forCustomer Support Specialists to be at the forefront of our team.

JOBDESCRIPTION
Are youlooking for an entry level position in a high growth tech company? Are youseeking a company that can provide you with rapid career progression?

Are youtechnical, intelligent and enjoy dealing with people?

Keep onreading, we may have the right job for you!

We arelooking for several Customer Service Specialists for rotating shifts (incl.evening, night and weekend) five days a week. This position is for remote work.We are looking for highly motivated people, who are capable of independent workand can meet set expectations within deadlines.

Yourresponsibilities include:

  • Answering customer inquiries via email.
  • Answering customer inquiries via live chat.
  • Answering customer inquiries by phone.

REQUIREMENTS
  • Advanced computer skills.
  • Fluentprofessional English proficiency
  • Type aminimum of 50 words per minute. (Test yourself online if unsure!)
  • Excellent written and spoken communication skills.
  • Willingness to help our customers and provide them with a personal experience.
  • Creative problem solver.
  • Abilityto continuously develop and adapt to a growing team.
  • Youhold yourself to high ethical standards

BENEFITS
  • Dynamic working environment w/ young management team!
  • Contribute to a service used by more than 6 million Americans!
  • Optionsto quickly advance in your career as the company experiences growth!

WE INVITE APPLICATIONS FROM CANDIDATES ALL OVER THE WORLD.HOWEVER, FOR CANDIDATES LIVING WITHIN THE USA, WE ARE ONLY ABLE TO HIRERESIDENTS WITHIN THE STATE OF MINNESOTA.

To apply: https://dealdash.workable.com/jobs/34101/candidates/new

2016-02-29FlexibleRemote

Geckoboard

Customer Success Champion/Integration Engineer


Geckoboard


engineer

support

engineer

support

11mo

Apply

You’ll become the go-to person our customers count on by combining your love of technology with your love of helping people. To your teammates you’re the customer expert ensuring our customers’ voices are always heard.
2016-02-26FlexibleRemote

Packlane

Customer Service Representative


Packlane


support

non tech

support

non tech

11mo

Apply

DESCRIPTION

Customer service is often taken for granted. “Just do your job,” they say. “That’s what we’re paying you for,” they say. Not here. At Packlane, we see it as an art form. Because great service—where details matter most, problems get solved (not deflected), and relationships are built—is magical. We know that without the right person representing us on the frontlines, we don’t stand a chance. Our customers come to us because they want the best for their business. And the best starts with you.

What you’ll do:

  • Show off your proficient, positive, and proactive personality in every communication with our customers—not just on email, but also on live chat, where thinking-on-your-feet is key.
  • Be a steadfast Know-It-All when it comes to order status, product info, technical issues, pricing and more. And if you don’t know it all, you’ll know how to track it down. Fast.
  • Keep our customers’ accounts up to date, managing refunds or credits when necessary.
  • Become our CSSME—Customer Service Subject Matter Expert. In other words, know your stuff, write it down, and make sure it goes viral.
  • Remember that part about solving (not deflecting) problems? Yeah, that.

    ----

    REQUIREMENTS

    Who You Are:

  • Detail obsessed. Like housecleaning with a toothbrush obsessed.
  • An unapologetic people person. Hugging optional, of course.
  • Reliable. Accountable. Dependable. And all the other good -bles. You know what they are.
  • A communicator at heart, who appreciates how the right words can soothe even the surliest souls.
  • Familiar with printing processes and Adobe Creative Suite, if you really want to blow our minds.

    ----

    BENEFITS

    Work from anywhere! This is a full-time, remote position.
2016-02-23FlexibleRemote

Close.io

Customer Success Manager For A HIGHLY PROFITABLE Startup!


Close.io


exec

support

exec

support

11mo

Apply

ABOUT US! 
At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We’re looking to hire our first experienced Customer Success Manager to service our rapidly expanding customer base.

The Customer Success Manager (CSM) has dual responsibilities. On-boarding larger customers to help them set up for success, and building relationships with our existing customers to deepen the relationship and increase the value they get from our service.

The CSM will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Close.io.

ABOUT YOU!
  • Have 2 years minimum of Customers Success experience in SaaS
  • Embrace a hustling attitude and a passion for expanding your comfort zone
  • Have the ability to learn quickly and adapt to change
  • Set high standards for yourself
  • Be ethical, honest, friendly & confident

BONUS POINT IF YOU...
  • Have previous sales experience in the SMB market
  • Have exceptional writing skills and the ability to create high quality content

KEY RESPONSIBILITIES
  • Training and on-boarding larger customer accounts
  • Building relationships with existing customers
  • Effectively communicate with CEOs and VP level executives
  • Identifying expansion opportunities and up-selling customers
  • Building training and on-boarding processes
  • Growing your area of responsibilities

WHY WORK WITH US?
  • Competitive salary + equity
  • Excellent healthcare, dental, and retirement benefits package
  • World-wide team retreats 2-3 times a year!
  • Personal growth experience of helping build a truly successful SaaS company
  • Become part of a stellar team where you can have a huge impact!
  • Work remotely from anywhere in the U.S., or from our HQ in Palo Alto, CA with a beautiful view

To apply: APPLY HERE! https://jobs.lever.co/close.io/0cdc3c8a-e81d-48c3-aa57-5bbf2de862f3/apply?lever-source=WeWorkRemotely

2016-02-18FlexibleRemote

Close.io

Customer Support Executive For A HIGHLY PROFITABLE Startup!


Close.io


exec

support

exec

support

11mo

Apply

We have 2 openings in Customer Support! Berlin, Germany & Central/East Coast USA!

ABOUT YOU!
We’re looking for our second customer support executive in Berlin and first non-founder support executive in the US. This person will work directly with customers via email, phone, chat, and screen sharing to not only resolve any issues customers have but also be a sounding board for complex workflow or sales related challenges our customers have.

The ideal candidate will be both technical (Computer Science background) and also have a deep understanding or willingness to learn the craft of sales to provide high-level strategic advice to customers. This position reports into the Manager of Customer Support.

SKILLS & REQUIREMENTS
  • Experience working in a remote environment (solely communicating over hipchat, skype, slack, etc.)
  • Junior level experience as a software engineer or web developer
  • Native/ Native-level English proficiency and excited to work with customers on the phone, via email, or over live chat
  • Ability to extrapolate complex concepts into well-written, visually pleasing educational support content

BONUS SKILLS / ATTRIBUTES
  • Undergraduate degree in Computer Science or equivalent
  • Working - strong knowledge of Python

ABOUT US!
At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We are hiring TOP TALENT help us unify the world's sales calls and emails into one beautiful workflow.

WHY WORK WITH US?
  • Help build a truly successful SaaS company with a stellar team where you can have a huge impact.
  • Above market salary, equity, healthcare, dental, and retirement benefits package.
  • Work remotely from anywhere in the world!
  • Quarterly world-wide team retreats! 

To apply: BERLIN position: https://jobs.lever.co/close.io/4887c0cb-114e-4ae1-b37a-fd2cc313d7d3/apply?lever-source=WeWorkRemotelyUSA position: https://jobs.lever.co/close.io/cc5af4f9-6fc9-47fb-a75c-74065e1a2ce6/apply?lever-source=WeWorkRemotely

2016-02-18FlexibleRemote

Meet-Edgar

Customer Service Team Lead


Meet-Edgar


support

non tech

support

non tech

11mo

Apply

We’re looking for a tech-savvy people person to lead our superpowered squad of customer service pros. Our product serves an amazing community of business owners, bloggers, and social media professionals - you’ll be our number one authority for keeping them happy as heck and managing the CS team in its daily operations.
Edgar launched in Summer 2014, and we already have thousands of happy, paying, fabulous customers. We’re also growing by about ~20% month over month, which means lots of users - and lots of support! Fortunately, you’re an empathetic and articulate communicator with an outlook so positive it’s almost creepy - not to mention the management and problem-solving skills of a chess champion on a sugar high. You love people? We love you.

Job Deets Cheat Sheet

  • You live anywhere in the continental USA or in Canada.
  • Full Time - 40 hours a week, normal business hours in your timezone (You must be available to train during normal business hours in the Eastern time zone)
  • You’re super comfortable with social media (like, sweatpants-level comfortable)
  • Adept not only at managing the customer experience, but at wrangling and motivating a team, troubleshooting technical issues, and fostering the kind of positive work environment that makes people actually like their jobs
  • You’re motivated, proactive, and totally into technology

    About You

    If your life were an inspirational sports movie, you’d play the loveable coach with the high expectations. (Plus, there would be a sweet training montage.) That’s because you’re a leader - someone who loves figuring out how everyone and everything should work, then making sure it actually happens. Whether you’re hiring, training, or working hands-on with the people on our CS team, you do so with the type of delicacy, precision, and confidence typically seen only in professional Jenga players.
    And boy, will you ever be hands-on! Our CS department is like a chocolate fountain - plenty of goodness to go around, and a lot of it comes from the top. That means you’ll have the authority to maintain a clear sense of direction for the team and the emotional super strength to cultivate a positive, productive work environment. Of course, this takes more than a positive attitude and a knack for administering encouraging back-pats - it also means managing projects and workflow, conducting retros, maintaining an open dialogue within the CS team, and evaluating ongoing performance both for the team itself and for the individuals who make it so gosh darned special.

    Seeing how you’ll be the head of the CS squad, it only makes sense that you’ll actually be providing CS yourself, too! In addition to setting a stellar example by offering our users the type of customer service that rotates frowns by 180 degrees, you’ll be troubleshooting on the back end, organizing bugs and quirks for our dev team, maintaining all the right documentation, and generally keeping things running as smoothly as hot peanut butter.

    We’re into CS that’s smart, proactive, and actually helpful, so don’t expect to spend day after day getting smacked in the face with complaints and sending the same soul-sucking form responses to people. (That’s SO not your style.) You’re a translator who speaks 1000 dialects of Customer-ese, so when somebody has a problem, you know how to suss out the issue at its heart and put their pain point in your crosshairs. We live on the Internet, so you’re a master of written communication and can always tell whether someone needs a quick answer or a little extra hand-holding. You love working with tech, exploring new tools and apps, and using your black belt in Google Fu to find resourceful solutions for the most problem-y problems. If you’re kind, curious, and quick in the typey-fingers, this is just the challenge you’ve been looking for.

    You should . . .

  • Have at least 5 years of customer facing experience- bonus points if it's technology-related customer support
  • Be open to new and unique challenges - you've got problem-solving skillz to pay the billz (in this case, literally)
  • Believe that teamwork is, in fact, what makes the dream work
  • Understand what things like "inspect element" and "view source" are (hint: they aren't the titles of science fiction movies)

    Look elsewhere if you . . .

  • Don’t know how to give (or receive) constructive criticism
  • Don’t use social media (but don’t fret - we really couldn’t care less ‘bout your Klout score)
  • Don't live in the continental US/Canada or can't work the hours described
  • Are on dial-up and can't get broadband where you live
2016-02-17FlexibleRemote

Shopify

Customer Success Guru (Anywhere In British Columbia)


Shopify


support

non tech

support

non tech

11mo

Apply

Gooo-Rooo?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops. Shopify currently powers over 200,000 businesses in approximately 150 countries, including: Tesla Motors, Budweiser, Google, Wikipedia, LA Lakers, GoldieBlox, and many more.

About the Role:
The Guru team at Shopify supports shop owners around the clock on the telephone, email and chat. With over 200,000 shops, we are looking for talented people to join our growing remote Guru team.

Our Gurus are well equipped to handle any questions that our merchants might have. Sales, online marketing, billing, technical issues, third party apps and design are just some examples of the types of questions you will get. Check out our 1000+ pages of support documentation for a taste of what you will be asked: http://docs.shopify.com/

This role is very challenging and incredibly fast paced, yet rewarding. You’ll get hands-on experience working with online businesses.

There are no scripts; we want you to be yourself and work with the merchant to find solutions and help them grow their business.

It is a full-time position with 40 hours/week and some work on the weekends.

What your day-to-day looks like:
You start your day with a team meeting to catch up on current issues.

The phone queue is waiting to be tackled. You jump on and start answering calls from our merchants.

A merchant has a question about a CSV upload. You head to our support docs and find an awesome tutorial that explains how to upload products to their online store. While you’re looking through their store admin, you notice that the merchant hasn’t set up any shipping rates yet, so you proactively send them a doc that explains how shipping rates work.

With the phone queue under control, time to jump over to live chats. Multi-tasking here is key as you’ll be handling multiple requests at a time.

You finish off your day knowing that you’ve had a major impact on the success of our merchants.

About you:
This is an entirely remote position, so you’ll be working from home. You will need a DSL or Cable internet connection.

You are available for non standard (9-5) hours with weekend work. Everyone joining in British Columbia covers 4pm - 12 am PT.

You are passionate about customer success and helping the team.

You have a great sense of humour, have a strong desire to learn, and are a great communicator.

You are detail oriented.

You are proactive and own issues from beginning to end.

Most importantly, you are resourceful and really enjoy problem solving.

About the team:
We love our merchants and are always looking for ways to make things better. As a Guru at Shopify, your feedback on the product and our merchants is incredibly valuable. The best part about working at Shopify? The freedom to be you. We value authenticity, openness, and diversity in everything we do. You’ll also get to learn and grow with the best in the business. We want you to do the best work of your career, and we’ll give you everything you need to make it happen.


“Where do I sign up?”
Since we like to do things a little differently at Shopify, we would like your application to be a free trial store. By building a store on Shopify and showing us what you can do with it, you get to see first hand what it is like to use our platform.  Be creative, have fun and please include a link to your trial store in your application. We want to see something that shows us why you really want to work here.

Here are some ideas of things we'd like to see in your store:

Download a free theme and spruce it up to make it your own

Add products and sort them into Collections.

Tell us a bit about yourself on an “About Us” page.

Write a blog post about why you want to be a Guru.

Create a page and embed the funniest video you’ve seen lately.

Install an app into your store i.e. product reviews, a twitter feed, etc.

Link your social media accounts to your store.

Bonus: Design a logo for your store that represents you, your store, or both.  There are some great free tools out there.  Our favourite is http://www.logomakr.com/


To apply: Click the link below and hit "Apply Now"https://www.shopify.com/remote-gurus/customer-success-guru-anywhere-in-british-columbia-04f57b?lever-source=weworkremotely

2016-02-16FlexibleRemote

Crossover

L2 Customer Support Engineer


Crossover


engineer

support

engineer

support

11mo

Apply

L2 Customer Support Engineer (English and Spanish) - $30k

Are you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If youre a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently, and you speak English and Spanish then this may be the perfect job for you.

The GFI Customer Support Engineer is at the core of our customers success. GFI product portfolio is a challenging set of mission critical products, and we are looking for talented and experienced engineers to join our team. If you are a problem solver and enjoy working on an exciting and fast-paced environment, this may be the perfect opportunity for you to join us and take your career to the next level.