By joining Kraken, you’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money. At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world. If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you. Kraken is a place for dreamers and doers - to succeed here, we firmly believe you must possess each in spades. Check out all of our job postings here https://jobs.lever.co/kraken.

Our Customer Engagement team is having a blast while delivering the most sophisticated crypto-trading platform out there. Help us continue to define and lead the industry.

About us:

Kraken is an exchange offering trading in bitcoin and other digital assets. We serve clients globally, and we’re the top exchange for euro to bitcoin. We offer financial services to clients with a variety of needs ranging from personal investment to b2b payments. Our US dollar trading pairs are gaining significant volume, and we also offer trading in CAD, GBP, and JPY. We were founded in 2011, and in the last year we’ve acquired Coinsetter, Cavirtex, Clevercoin, Cryptowatch and Glidera.

We’re hiring for our Client Engagement team, which provides customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.

Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough client problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community-feel, and many of us have become close friends.

On our team, you’ll respond to client requests via email and live chat. Many clients write in about issues related to payments, and you will liaise with our partner banks and payment providers to ensure that clients’ deposits and withdrawals are processed quickly. You’ll also respond to general support, trading, and other questions or requests from clients.

If you are passionate about helping people and want to change the world apply today!

Compensation is competitive.

Part-time positions also available.

About You:

• Detail oriented
  
• Responsive
  
• Hard working
  
• Love helping people
  
• Security or privacy-focused
  
• Able to create excel formulas or execute simple scripts

To apply: http://www.wpallimport.com/hiring/#apply

• Head Customer Happiness across all fronts. You’ll implement reporting systems and CS best practices, plus lead the charge in responding to individual backers when they reach out to us via email or other avenues like Facebook, Twitter, online chat, Amazon, Kickstarter and Indiegogo
  
  
• Lead our Community Programs. You’ll lead programs to inspire our backers towards better health, such as our 30-day Posture Challenge.
  
  
• Be the BetterBack voice for future crowdfunding campaigns. You’ll connect with our backers directly, proactively providing updates, answering questions, and in general, being the the voice and heart of the team.
  
  
• Ad hoc Customer Happiness and Operations projects. We are a small and dynamic team with many, many, many projects afoot; you’ll have a chance to get involved with many facets of the business!
  

• Native-level English
  
  
• 6+ years of customer support experience
  
  
• An ability to set and be held to KPIs + implement CS systems and tools
  
  
• Familiarity with Groove, Google Drive, Dropbox, Slack, Asana or computer savviness where you are confident you could quickly teach yourself
  

• Energized by working directly with people
  
  
• Amazing at communications across email, chat, video, phone, focus groups
  
  
• Passionate about building ways to bring health and happiness to others
  
  
• Great with conflict resolution -- able to connect with customers on a human level and deftly resolve concerns with care, especially when frustration arises
  
  
• On point with our Brand Voice (see more below). We are looking for someone who can make our backers feel heard, validated, supported AND put a smile on their faces
  
  
• Flexible and able to embrace change, lots of it. We are a new and nimble company -- you must be at ease in an environment that is fast paced
  
  
• Proactive and self-motivated. You are the type of person who takes the ball and runs with it. This is a remote position and you must be able to independently lead the charge on the projects that you own
  

To apply: PS Here's the application again! https://goo.gl/forms/jOwMAty3PrM6qhRS2

• Act as customer support lead on the Finance Team for the Remote (customer) community through ownership and management of the Finance Team customer support email address.
  
  
• Respond efficiently and thoughtfully to Remote inquiries on a variety of finance-related topics including invoicing and outstanding invoice follow up, payments options, international payments, customization of invoices, policy questions, etc.  
  
  
• Generate monthly invoices for Remotes, coordinate internally regarding charges to be included in invoices, and track and follow up on outstanding receivables.
  
  
• Streamline the current process for billing incidentals and extras by working with the regional and programs team leads to develop a process/template to track and report additional charges to be included in billing.
  
  
• Help identify and act on process improvement opportunities and document processes improvements through the creation of written training files and employee video tutorials.
  
  
• Assist with the monthly employee expense reporting process through follow up with employees, management of expense reporting timeline, and tracking of cash expenses related to debit cards.
  
  

• Bachelor’s degree in a related field
  
  
• Will consider 4+ years of demonstrated experience in customer support or a similar role in lieu of education
  
  
• Proficient in Microsoft Excel with proven track record or advanced knowledge in the financial industry  
  
  
• Experience with FreshDesk or similar customer support ticketing system a plus
  
  
• Excellent communication skills and the desire to navigate and resolve challenging situations
  
  
• Ability to work with minimal guidance and be comfortable operating in a remote work environment
  
  

1. Passion – We are looking for someone who is excited about the unique way that we are changing the world and is ready to be at the forefront of the future of work movement
2. Ownership – We aspire for autonomy, so be prepared to demonstrate fierce dedication and to take ownership of your assigned work and any new challenges that come your way
3. Organization – We rely on great time management skills and the ability to stay connected and productive in a distributed work environment
4. Interpersonal skills - We need someone with a proven ability to work collaboratively and with the ability to connect with and support our Remote (customer) community
   
   

To apply: Apply online at https://remote-year.breezy.hr/p/a8fe6dff55e8

What We Want

A Ringmaster. You are technical and people oriented. Solving problems in is your DNA and you relish a challenge. You’re resourceful and proactive but most importantly you communicate with a high level of authority and comfort to customers through a variety of channels.

Who We Want

You’re principled, entrepreneurial and resourceful as well as being incredibly self-motivated and driven by new challenges. You solve problems by setting customer expectations with honesty and using team collaboration when needed.

What You Know

• Medium knowledge of CSS, HTML5, Javascript, JQuery, browser console troubleshooting
  
• Bonus: Slack, Asana, Zendesk, Intercom, Elevio and Google Drive
  
  What You’ll get paid
  
  We have a very generous offer for distributed team members based on your location
  
  What You’ve Got
  
  
• High fluency in written and oral English (we love your beautiful accents) other languages a bonus
  
• Experience in customer support technologies for ticketing systems and databases
  
• Excellent active listening approach to problem solving
  
• A detail oriented big-picture thinker
  
• Proactive in reaching out to address current or potential roadblocks
  
• Ability to manage priorities of different responsibilities
  
  What You’ll do
  
  
• Process customer support issues and conversations by tickets, live chats and phone
  
• Respond to customers using platforms such as Intercom, Zendesk and by phone
  
• Investigate and troubleshoot customer’s technical issues
  
• Generate technical documentation such as articles and instruction videos
  
• Manage 1M ARR in clients and give first reply within 15 minutes
  
  Your Goals
  
  
• Keep our NPS up at 80% or more, segmented by your accounts
  
• Provide continuous improvement of technical support processes
  
  Who We Are
  
  We make fast and reliable A/B testing software. This helps our customers improve their clients’ experience and improve their conversions.
  
  We’ve got an outstanding support team and we truly care about our product and its impact on this world. This is why we follow our Conscious Business ideology.
  
  Apart from coffee, we’re powered by a fiercely passionate team who believe in our move to Holacracy to grow our business. Don’t let being distributed over 12 countries fool you, we have a cohesive culture with strong voices.
  
  Our team has the DNA of entrepreneurs. Our members are empowered to make decisions (and mistakes) to drive Convert forward.
  
  If you’re a passionate overachiever we want to hear from you. We believe that getting it done is more important that getting it perfect (the first time) You get to work with others who set the bar high and share their successes and failures.
  
  Get the opportunity to learn from people who know what they are doing. Get involved in Roles and Projects that interest you as long as they support our Purpose
  
  Work from anywhere. Yes, really. We have deadlines and projects not a punch clock. We report, we communicate and we update with precision and deliver feedback with brevity and honesty.

• Answer the phone and respond to sales, billing, and support calls.
  
  
• Read and respond to online support and sales inquiries via online chat, email, Skype, and our ticket system.
  
  
• Reply to incidents, follow-ups, and generate reports through our CRM.
  
  
• Apply analytical skills and technical knowledge to solve product problems ranging from simple to complex
  
  
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  
  
• Be innovative-- Provide on-going feedback to our Customer Success, Design, and Development teams.
  
  
• Process payments, refunds, upgrades, and cancellations of all accounts.
  
  
• Develop knowledge base articles to aid in the support of our customers.
  
  
• Monitor and update Social Media accounts.
  
  

• Solid understanding of HTML/CSS, web apps, and overall understanding of the structure and integration of the modern web.
  
  
• Experience working with a SaaS based model and advertising technologies is an asset.
  
  
• You are driven: No one needs to push you to excel; it’s just who you are.
  
  
• Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
  
  
• Have adaptable customer service skills and demonstrate your ability to understand customer needs, demonstrate empathy, and promptly follow up.
  
  
• Thrive in a fast-paced environment.
  
  
• Effective written and verbal communication.
  
  
• Technical support experience. (Technical writing an asset)
  

• A fun and supportive team that strives for excellence through constant innovation.
• Comfortable working environment that takes a work-life balance approach.
• competitive salary
• Unlimited paid vacation

To apply: Send a cover letter and resume to apply@sparklit.com

• You are our customer’s voice to the product team
• You are the liaison between what our customers think, and our entire company
• You are the face of Recruiterbox

• Talk to prospects and customers over email and chat, to resolve their product questions
• Respond caringly, accurately, and quickly to every single customer request
• Create WOW moments for our customers
• Pair with our technical and product teams to resolve issues and give customer feedback
• Ensure all pending queries and issues are resolved in a timely manner
• Take ownership.  Oversight isn’t our thing.  We’ll give you the base and you’re expected to excel from there

• Talking to people and helping them solve their problems makes you happy
• Every interaction you have with others is filled with patience and empathy
• You can talk like a human, even when things get technical.  You are a human, and you’ll be writing to humans.  We expect skilled and eloquent English writing and speaking skills
• You are responsible, organized and prompt.  You do what you say you will do, without being reminded
• You have a true desire to be the best part of our customer’s day
• Canned and automated responses make your skin crawl
• You are open to change - we’re growing fast, and your role will evolve as we do

• Work with a passionate team, growing a global customer base
• Work for a company who sees Customer Support as a key voice in product decisions
• Competitive Market Salary
• Work remotely from anywhere you'd like (US residents only)
• Hours will be based around US Eastern time workday

To apply: Ready to sit at the Adult Table? Your move: https://recruiterbox.recruiterbox.com/jobs/fk0mmwx

We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

Review Medicare related marketing materials to ensure CMS model and requirements met

Assist our organization with creating presentation materials and documentation in preparation of Medicare related audit reviews. To include, oversight of remediating risks identified during internal and external audits.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Centene Corporation is currently seeking individuals for the Marketing and Business Communications role . The position is a part time with opportunities to advance into the Full time position pending successful completion of the program.

Are you a tech-savvy person who likes helping others? Do you have a passion for productivity? Do you want a full-time job working remotely? If so, you could be a perfect software trainer for Productive Power.

As a software trainer, you will work one-on-one with professionals, teaching them a series of best practices for Microsoft Outlook and OneNote that significantly increases their organization and productivity. Through a series of online meetings, you will instruct participants how to better manage their email, tasks, calendar, and notes, and monitor their progress to ensure they have correctly implemented our proprietary techniques.

Requirements
• Bachelor's degree
• At least two years of software training or software support experience
• Highly proficient in Microsoft Outlook
• Ability to interact comfortably with executives
• Comfortable working remotely
• Exceptional communication skills
• Sincere interest in helping people
• Strong organizational skills
• PC w/Windows operating system
• Live in the United States

Compensation Plan
• Competitive salary
• Performance bonus
• Paid time off (vacation, personal and sick)
• Paid holidays
• Employer funded Health Reimbursement Account (HRA)
• 401(k) plan with company match

Join our growing team of dynamic professionals and engage in rewarding work that will enhance your technical and customer service skills. Enjoy the fulfillment that comes from helping professionals increase the quality of their lives.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

About The Job

As a Success Coach, you’ll focus on making sure that our customers are successful in using Expensify. You’ll do this by applying a deep understanding of our customers, their processes, our product and the systems with which we integrate. Our customers come in all shapes and sizes and we do our best to make them as happy as possible (read: phenomenal support is the name of the game). When our product changes, you’ll be the point of contact for our customers via email, in product announcements, phone calls and (occasional) in-person visits.


About You

Joining our team means you enjoy a fast-paced and ever changing work environment. You’re fearless and relish in big challenges, working within the grey and making it concrete and clear. You’re entrepreneurial, you love developing relationships with others and helping them solve complex problems -- all with the ease of a trapeze artist! You’re a digital maven and love interacting with customers through email, in-product, and sometimes over the phone. Because Expensify is a simple product that connects to a variety of deceptively complex financial systems, you’re also someone who is comfortable wading in the complicated waters of accounting and simplifying it for our customers.

For the best possible fit, we are looking for someone who can:

• Deftly articulate complex thoughts. One moment you may be having a technical discussion with an engineer about the product implications of a new feature, before quickly moving on to working directly with a non-technical customer to fix a problem. The ideal candidate will be able to clearly articulate themselves in each scenario.
  
• Maintain customer relationships and problem solve on their behalf by providing clear and friendly written (and verbal) communication.
  
• Manage time and prioritize efficiently. Things move quickly in this environment and it’s crucial that you are able to react to new information and re-prioritize accordingly.
  
• Learn from peers across teams in an informal fashion. After all, no one is an expert at Expensify and we're all learning things as we go. We also love anyone who's able to effectively train colleagues as we grow the team.
  
• Do what it takes to bring the most value to the company day to day, even if it may be sometimes repetitive and not so glamorous. #oneteamonedream
  
• Support customers day in and day out, with the understanding that a product-driven company grows nowhere without a happy customer base. Make no mistake, this role is squarely grounded in support, no matter the customer size.
  
• Say “no” and communicate that things won’t always change “now”. This helps to keep our product simple and user-friendly, but it is only possible with in-depth product knowledge and a deep understanding of the problem that the customer is trying to solve.
  
• Bonus: Some general understanding of the accounting process, Not required!
  

We are a medium-sized email service provider, looking for someone to provide helpful technical support. We have customers needing support via our help desk ticketing system (in the majority of cases), and via phone. We have a 24 hour help desk, with staff currently located in New Zealand (where our head office is!), Australia, the USA, the UK, and Spain, and we need an additional support agent to help us cover the North American timezones.
As such, you should be located in the USA or Canada, or be a native English speaker in the same timezones.

Our team is generally university educated, and we are ideally looking for someone with excellent written communication skills who achieved high marks within his or her university or tertiary qualification, or has a similar level of ability. Speaking of written skills, you will ideally be the type of person who easily spots written mistakes made by others, such as mixing up the words affect/effect, there/their/they're, less/fewer, its/it's, etc. and you ideally revel in your own ability to communicate in an unambiguous and easy-to-understand manner.

Desired Skills:

• Excellent written communication skills, and the ability to understand sometimes complicated scenarios, and provide well-thought-out written responses.
  
• A cheerful, friendly, and patient phone-manner (although most support is written/ticket-based).
  
• The ability to work independently, from home, with a reliable/fast internet connection.
  
• A good understanding of computers and internet technical issues (e.g. you have heard of IP addresses, etc.) You should be the type of person that non-technical friends ask for 'techy' help.
  
• In your application, please provide details of your past employment. Please let us know in your application exactly why you think you would be a great fit for this job. If you have the ability to create a short video introduction of yourself (approx 1 minute) then please do so, and provide us a link. This will guarantee your application will stand out, but isn't a requirement. Having a Linkedin page is also beneficial.
  
• Working hours will be 9am to 5:30pm (ideally EST), Wednesday to Sunday, OR Saturday to Wednesday.
  
  We are an exciting business and have been listed in the Deloitte Tech Fast 500 for the past 5 years. Join us, and further your career in the IT industry, learning and using excellent tools such as Zendesk, Intercom.io, Slack and Asana, and how to support a diverse customer base. The right candidate will also be able to progress his/her career into other fields if so desired. We look forward to hearing from you!

Hiya. We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shop to Fortune 500 retailers. We’re looking for two Customer Support Specialists to join our fully-distributed team and help support our entire suite of products.

The Role

You’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.

Here are some things you may do on a given day:

• Assist customers by troubleshooting technical problems and escalating to the engineering team as needed
  
• Answer pre-sales questions, billing & account changes, and other feedback from customers
  
• Monitor social media and forums where customers may have questions or issues with our products and get them the help they need
  
• Help with customer onboarding by installing and modifying code on customers’ stores
  
• Write technical documentation and other content so customer’s can help themselves
  
• Help our engineering & product teams to identify areas where we can improve the customer experience
  
• Document and optimize our support process to improve customer satisfaction
  
  With over 70 products across the three eCommerce platforms (Shopify, WooCommerce, Easy Digital Downloads) that we support, there's plenty to learn. You’ll be expected to own the support queue for a set of products for a week before rotating to another set. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.
  
  

  You
  

  You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.
  
  To succeed in this position, you will have:
  
  

• solid understanding of HTML / CSS
  
• Working knowledge of JavaScript
  
• Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)
  
• Outstanding written communication and interpersonal skills
  
• Boundless curiosity for our products and our customers
  
• Ability to thrive in a remote environment (along with a reliable internet connection)
  
  It’s helpful if you have:
  
  
• Experience with PHP / Ruby (or other programming languages)
  
• Experience with WordPress
  
• Experience with Shopify / WooCommerce (or other eCommerce platforms)
  
• Experience supporting SaaS products
  
• Experience supporting downloadable software (especially in the LAMP stack)
  
  Our team is fully-remote and we communicate primarily through Slack, GitHub, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.
  
  As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat (SkyTrip) to get an idea of what they’re like.
  
  This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.
  
  

  Process
  

  Qualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.
  
  If this goes well, we’ll invite you to join our team and start your 30-day Bootcamp. This is a trial period where you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 30 days, you’ll be offered a permanent position 🙂
  
  Benefits
  Here are some benefits we're excited to offer to our team members:
  
  

• Competitive salary
  
• Annual incentive for meeting team and company goals
  
• 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)
  
• Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)
  
• 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)
  
• Work from anywhere that has a reliable internet connection
  
• The tools (hardware/software) you need to be productive
  
• Allowance for professional growth (books, courses, conferences)
  
• Home office or co-working allowance
  
• A Kindle to help you keep learning
  
  We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

Hi there!

Before you begin, make sure you’ve read our jobs page: Working with Lookback: who we are and where we're going.

We’re now looking to expand our team with a customer support and internal admin role at Lookback. You’d be supporting our customers (“customer success”), you’d be supporting our employees (“admin & office management”) and you’d be supporting our leadership team (“executive assistant”). So we’re looking for someone who’s really bright at understanding problems and being able to solve them on their own. For the team and for our customers. We’d look for you to be the spider in the web who makes things just work.

But we believe the basic foundation of you, if you were to join us, is that you’re great at providing value and executing on an evolving set of objectives. You’re compassionate, intelligent, and you have a warm personality – you’re able to identify unseen needs and address them before people notice.

Ideal set of experiences

Since this position is somewhat broad, it’s harder to say exactly what you should have worked with. But we’d like to see something like:

• Past experience of being an office manager, executive assistant, or customer success/support representative at a B2B startup before.
  
• Experience working in a remote team or in a team with remote employees.
  
• Lots of experience in written communication.
  
• Bonus: Having worked as a consultant or at an agency.
  
  

  In terms of characteristics, we think you are something like this:
  

  
  

• You like solving problems without creating new ones.
  
• You’re excited about Lookback's mission of using technology to create more empathy.
  
• You’ve got strong verbal and non-verbal communication skills (we do a lot of text communication).
  
• You’re proactive; beyond reacting to the immediate problem, you think two steps ahead and identify root causes.
  
• You’ll teach our customers how to help themselves with understanding and patience.
  
• You’re humble, you like personal growth, and you listen well.
  
• You choose a positive outlook on life.
  
• You’re self-organized and driven.
  
• You love traveling and are excited about Lookback’s quarterly offsites.
  
• You believe technology has the ability to be a great force of good for humanity, and want to contribute to that movement.
  
• You value introspection and emotions, and are striving to become more aware of the emotions of yourself and those around you.
  
  

  More about the responsibilities of this role
  

  
  We’ve now grown to the stage where a lot of team members are very busy and need more internal assistance in order to keep delivering at a high speed. But we can’t yet say exactly what things will be needed and when. Some things we know we’ll need:
  
  

• Helping Henrik who works with finance and admin to go through his backlog of items, such as managing insurances, payroll, offices, employment agreements, expense reporting, and the like.
  
• Servicing our customers with their questions about product, training, education and helping them grow in their ability to get a lot of value out of our product (especially larger tech companies in the Valley).
  
• Servicing our leadership team with research, planning, booking, scheduling, calling, etc.
  
• Helping our remote team (15 total) to make sure they’ve got what they need in terms of equipment (devices and computers), accounts and logins, subscriptions and licenses, insurances, offices, traveling, etc.
  
• Helping plan, coordinate and run our quarterly offsites.
  
  So as you can see, we’re looking for somebody pretty broad and you can be a part of defining the role. It will also change over time.
  
  

  More about Lookback, and compensation:
  

  
  

• This is a full-time position, working from U.S or European timezones. If you’re in EU, we’d ask of you to work later in the day a few days per week, to overlap more with the U.S.
  
• We offer competitive salary, stock options in a high-growth startup with lots of potential, great insurance for yourself and dependents, 30 days of paid time off plus national holidays.
  
• We also offer paid travel and accommodation for three or more offsites per year (last time we went to Miami Beach 😎)
  
• Our culture is based around empathy, personal growth and humbleness, ambition and excellence, and delivering great value to our customers. We see Lookback as a vehicle to be able to impact the world, and can’t wait for what’s ahead.
  
• We are well-funded by tech investors from both the U.S and Europe (Spectrum28, Index Ventures, Lakestar).
  
  We’d love to hear from you. To apply, shoot an email to omgworkwithus@lookback.io.

• Answer support tickets in a timely manner
  
  
• Coordinate issues with other shift(s) or Account Strategists as appropriate to ensure timely resolution
  
  
• Build relationships with our clients and promote Intellum’s culture through the ticketing process
  
  
• Support the Client Success team as needed
  
  

• 2+ years in a technical help desk role
  
  
• SaaS software support experience preferred
  
  
• Zendesk experience preferred
  
  
• Experience with learning software a plus
  
  
• Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
  
  
• Excellent organizational & time management skills
  
  
• Active learner who will hold him/herself accountable for his/her own job performance
  
  
• Naturally positive and open-minded; able to view the world from more than one perspective
  
  
• Creative thinker
  
  
• Flawless written and verbal communication skills in English
  
  

• Medical - 100% of employee premiums covered
  
• Dental - 100% of employee premiums covered
  
• Vision - 100% of employee premiums covered
• 401(k) with matching (US based only)
• Boost Budget - $3,500 per year in educational funds (All locations)

To apply: Please apply here - https://intellum-inc.workable.com/jobs/489505/candidates/new

• Perfect phone demeanor and ability to communicate effectively via the phone.
  
• Perfect grammar and professional tone via email.
  
• Understanding of the technical and engineering aspects of hosting.
  
• Ability to smoothly transition between Sales and Support functions.
  
• Interest in taking on additional roles within the Company and a commitment to growing your capabilities.
  
• Our hosting products are not your normal run-of-the-mill hosting products. Vae Platform is highly customized CMS hosting (think Squarespace or Shopify) and BrickFTP is entirely focused on file sharing (think Box.com or Dropbox). With that said, we still want to see a hosting-centric skillset when we hire for Sales/Support Engineer.

• TCP/IP and understanding of IP routing
  
• DNS
  
• FTP
  
• HTTP
  
• E-Mail (including IMAP, POP, SMTP)
  
• Firewalls and Ports
  
• SSL/TLS
  
• UNIX or Linux experience
  
• PHP/MySQL or similar coding experience

• Why does this opportunity specifically appeal to you?
  
• How well do you align with Our Core Beliefs? Is there anything you would add or change?
  
• Why would working remotely for Action Verb change your life for the better?
  
• Are you familiar with Holacracy? Any questions or concerns?
  
• What's lacking in your current work arrangement that we could improve?
  
• What are your philosophies on customer support?

To apply: Apply Here: http://actionverb.applytojob.com/apply/b9YTLViLIw/SupportSales-Engineer

• Engage with our customers — anything from a small advertising firm or a university, to Fortune 100 clients
  
  
  
  • Triage customer issues, debug, and find workarounds if possible
  
  
  • Communicate via email and video conferencing with potential and current clients
  
  
  • Prepare and provide customer training, and make the training materials widely available
  
  
  
  


• Improve GitLab through customer interaction
  
  
  
  • Submit and comment on bug reports and feature requests based on customer interactions
  
  
  • Create or update documentation based on customer interactions
  
  
  • Engage with the development team to escalate bugs, solve problems, or obtain missing information
  
  
  
  


• Participate in the on-call rotation to provide 24/7 emergency customer response


• Ensure the knowledge we gain from running GitLab.com is shared with customers and users


• Maintain good ticket performance and satisfaction


• Meet or exceed SLA times consistently


• Reliably respond to on-call emergencies

• Spanish, Portuguese or Japanese language proficiency.
• Prior knowledge of using Zendesk
• Experience using Slack, customer.io, & Salesforce
• Experience working remotely

To apply: Apply through: https://accredible.breezy.hr/p/b720db7caa80-customer-success-agent?source=weworkremotely

Note: we are seeking someone in the Americas or Australia. The position is remote insofar as work-from-home is expected, but you need to be on the right continent. Thanks!

Interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems. Special consideration to those willing to work second shifts and weekends.

Skills & Experience

• Passionate about technology and customer support
  
• Excellent communication skills
  
• Familiar with how a content delivery network works
  
• Analytical skills to troubleshoot and fix things quickly
  
• Ability to learn quickly in a fast changing environment
  
• Work both independently and collaboratively within a global team (we love Slack!)
  
• Help to improving the overall user experience
  
• Outreach to potential customers
  
• Marketing campaign support
  
  Location in pacific time zone (UTC -7) is preferred.

We are looking for a WooCommerce Support Engineer to become the driving force behind happiness at SomewhereWarm and beyond. As the first Support Engineer to join SomewhereWarm, you will be:

• providing an amazing support experience to our customers, while keeping an eye out for valuable feedback,
  
• sharing knowledge and collaborating with our partners using your excellent written communication skills,
  
• investigating issues, writing detailed bug reports, tracking down bugs and contributing fixes to code,
  
• reviewing and writing great support documentation that balances the expectations and needs of all agents involved in building, using and supporting our products,
  
• contributing to product development by helping prioritize new features and writing code,
  
• suggesting and implementing new testing methodologies and tools,
  
• following a schedule that suits you and working from wherever you like.
  
  Your role will often require you to solve tricky riddles that go well beyond basic troubleshooting and require a solid technical understanding of PHP, WordPress, WooCommerce and sometimes JavaScript/jQuery. You will also need good working knowledge of the Apache/Nginx & Linux server environment and must be adept at spinning up development/test sites.
  
  You will be starting as a part-time WooCommerce Support Engineer, collaborating with: i) the full stack developer behind SomewhereWarm, ii) a globally distributed team of engineers from partner companies responsible for some of the most popular WooCommerce extensions, and iii) the team behind WooCommerce.
  
  In addition to your part-time duties, you will be encouraged to invest time in developing your own personal skills, pick up development projects from our queue, contribute to WooCommerce, or work on your own projects. Eventually, you will be free to decide if you would like this to become your full-time role.
  
  

  You
  

  
  

• are patient and aware of your strengths and weaknesses,
  
• are keen to observe and listen, but also eager to share experiences and expertise,
  
• love autonomy and are comfortable with self-directed work,
  
• value self-improvement above self-promotion,
  
• strive to acquire new skills and knowledge and always finish what you start,
  
• possess excellent written communication skills and a natural talent for bending language to your will,
  
• have an analytical mind and a knack for breaking down huge tasks into tiny, manageable chunks.
  
  On a technical level, you:
  
  
• have professional experience with HTML, CSS, PHP, MySQL and WordPress APIs,
  
• have basic working knowledge of JavaScript and jQuery and a strong desire to learn more.
  
• have written WordPress or WooCommerce themes/plugins,
  
• are comfortable with git and GitHub,
  
• have proven experience in technical support.
  
  Ideally, you:
  
  
• have a university degree in computer science or engineering, or at least 2+ years professional experience,
  
• have supported a WordPress plugin or theme in a previous role,
  
• have previously worked in a global, distributed environment,
  
• have working knowledge of Backbone.js, React.js or Vue.js,
  
• use VVV or Docker,
  
• have contributed to WordPress or WooCommerce.
  
  

  SomewhereWarm
  

  
  SomewhereWarm is a tiny company that loves the warm, bright, windy side of e-commerce: The one that empowers any idea to come to life, grow and have the impact it deserves. This is why we live and breathe WooCommerce!
  
  We are dedicated to contributing to the WooCommerce ecosystem and take pride in having built some of the most sought-after extensions in the official WooCommerce marketplace. Our software currently powers thousands of websites. So far we've built Product Bundles, Composite Products, and a few smaller plugins, such as Conditional Shipping and Payments and Subscribe all the Things, a forward-looking mini-extension for WooCommerce Subscriptions.
  
  SomewhereWarm welcomes, supports and rewards autonomy and entrepreneurship. We know that genuinely self-driven individuals will produce their best results when left alone to shine. For us, working from anywhere you like and choosing when to start your day is the only way to ensure an efficient, healthy working environment.
  
  Our HQ is located in Athens, Greece. If (by some weird coincidence or questionable decision-making) you live in the area, we have plenty of coffee, a whiteboard and a spare desk waiting for you.
  
  

  The Process
  

  
  

  1. Send an email to me@somewherewarm.gr, and tell us what makes you a good fit for this position. You don't need to attach a CV as long as you can find an equally (or more) efficient and involving way to present yourself (in human-readable format). Some things we'd love to know about you:
     
     • Why do you want to work with us?
       
     • Have you done any technical support before? What did you like and what did you dislike about it?
       
     • What is your most and least favorite thing about WordPress? About WooCommerce?
       
     • A store owner reports an issue. What are the first troubleshooting steps you take?
       
     • Have you built something that you are proud of and that you'd like to share?
       
     • Where did you hear about this job?
       
  2. We will contact you within two weeks. Shortlisted candidates will be invited to have an informal text-chat interview via Slack soon after that.
     
  3. As a follow-up, we will invite you to a short video interview.
     
  4. You will be selected to take part in a brief trial based on your overall presence and application.
     
  5. We will make a final decision and discuss the results with you!
     
     No recruiters or agencies, please!

You

• have experience working as a remote assistant, researching, assisting projects and accounting.
  
• tasks may include web publishing, handling support, filing expense reports, project reports, researching and booking flights
  
• are happy to learn new tasks and tools, improve methods and processes and can work independently, without constant guidance
  
• want to join a team spread over the entire world, although hopefully you are within ±6h of Central European Time.
  
• can communicate efficiently using Slack and track your own projects
  
• are happy to break down your problems into smaller tasks and keep track of your time using harvest
  
• want a freelance position with continuous hourly work
  

We’re an established software business helping content publishers approach the mobile space with easy to use and efficient solutions. We’ve built a successful product, MobiLoud, helping WordPress publishers create native apps with their content and we’re working on other products in the same space.

You’ll be responsible to deal directly with our customers, explaining the product, helping them during onboarding, supporting them with any questions or issues. You’ll also work closely with our developers to lead the development of new features, improvements and bug fixes.

We’re looking for a person with strong technical understanding in the mobile and WordPress space (PHP and WordPress knowledge required), sales and customer support skills, excellent writing and communication skills. You have an entrepreneurial, hands-on and problem-solving approach to business.

This is the right job for you if you’re a fluent English speaker who can write and code and loves to delight customers. You might be a developer by training, but you’ve set your mind on working in a customer facing role.

You’ll join a small team including the company founder and a junior Support person, a WordPress plugin developer and two app developers. You’ll work closely with our app production teams, who ensure our apps are built and delivered to the stores every day. You’ll be the company founder’s right hand man and take responsibility to lead the whole team to provide our customers the best possible experience.

On a typical day you’ll be:

• Responding to customer inquiries, demonstrating the product, ensuring a good fit with the customer problem and helping out with any issues.
  
• Working with our developers on issues to resolve, new features to build and other improvements, coordinating the development of new product features and their roll out.
  
• Testing and releasing our WordPress plugins, managing QA on our apps.
  
• Troubleshooting issues directly with customers, trying to resolve technical problems before involving a developer, creating detailed bug reports where developers need to be involved.
  
• Overseeing our production processes and ensurin we take action where needed to get to a positive outcome for our customers in the shortest time possible.
  
• Writing support documentation and procedures, suggesting improvements to our systems and team organization.
  
  Your skills:
  
  
• Excellent organisation skills, you can keep track of open issues and the work of our app production team.
  
• Strong communications skills, perfect written and spoken English
  
• Confident dealing with customers over email and phone
  
• Working knowledge of PHP and WordPress, you know at least the basics of web development (CSS/HTML/PHP)
  
• Strong technical problem solving skills, you can identify and resolve technical problems independently when a developer is not needed
  
  How we work
  
  We’re a remote team spread around the world. We enjoy this way of working and the freedom it affords all of us. We collaborate mainly using chat (Slack/Skype) and great simple tools like Trello.
  
  We care about the people working with us and aim to build long-lasting relationships with anyone who will join the company. For this, personality fit on top of skills is key. We’re looking for smart, independent and creative people who want to build something great, take decisions independently and make an impact.
  
  Time and salary
  
  We will decide together on a work schedule that works for you based on your life and priorities. You can work from wherever you want and whenever you want. We like to find responsible people and let them do their job autonomously. Time required: 30-40 hours a week.
  
  Salary will be based on experience. While the company is based in London, UK, you can be anywhere. You’ll be hired as an independent contractor.
  
  

Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.

Award Force www.awardforce.com is a fast-growing Australian SaaS company, with a great product, and we need remote support staff based in North America, to help make the most of growing demand.

We have an awesome opportunity for a people person interested in the challenge of a growing user-base, as we continue to expand our global client audience.

Does this sound like you?

• You’re located in North America
  
• You love solving problems and helping others solve theirs
  
• You’re naturally curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!
  
• You have a natural aptitude with technology and experience with SaaS
  
• You’re excited about joining a young company, and committed to being part of our growing success
  
• You can work independently, but enjoy being part of a team
  
• Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!
  
• You have access to fast, reliable internet and a dedicated home office space
  
  

  About us
  

  
  Award Force is the industry-leading cloud software for organisers of awards, employee recognition, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.
  
  We provide the platform to accept all awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their awards are going.
  
  Since launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients in Asia Pacific, Europe, North & South America and the Middle East.
  Award Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!
  
  Our growing team is distributed across 12 cities in 5 countries, mostly working from home offices. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. We’re an energetic group of intelligent, creative people, driven by high standards and passionate about creating and delivering exceptional products and services.
  
  

  Your role
  

  
  This role is based in US or Canada but will include communicating with people in other countries, cultures and time zones. It doesn’t matter where you are, as long as you have good internet connectivity and a dedicated space to work without distractions.
  
  Like any good startup, it can get messy— responses may be required at odd hours, and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair, but you will need to be flexible.
  
  You’ll love this role if you’re self-motivated and genuinely enjoy talking with people and solving problems. Lots of energy, confidence with technology and a sense of humour are a must!
  
  The best part about supporting Award Force? It’s really fun :) It’s a fantastic product, and the people we speak with are diverse and lovely. We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!
  
  

  Responsibilities
  

  
  

• Technical support
  
  • Issue diagnosis
    
  • Resolution of 1st level support issues
    
  • Work with the internal team to resolve more complex issues
    
  • Communication of solution back to client through Zendesk
    
• Be amazing with clients
  
  • Respond quickly
    
  • Get to the heart of the issue
    
  • See the issue through to resolution
    
  • Make sure all clients feel heard and valued
    
• Contribute to continuous improvement
  
  • Identify and report common user issues for product improvement
    
  • Identify and fill gaps in support documentation
    
  • Be on the lookout for anything that can be better
    
    

    Capabilities
    

    
    Technical requirements:
    
    

• Able to learn new systems quickly (from a user perspective)
  
• Ability to communicate complex issues with clients in plain language
  
• Ability to communicate complex issues with product/engineering team
  
• High-level general computer skills
  
• Familiarity and confidence with online tools and systems
  
  Human requirements:
  
  
• Easy to be clearly understood over the (net)phone
  
• Great communication skills, verbal and written
  
• Able to really listen to people and get to the heart of their issue
  
• Convey appreciation and respect to our clients at all times
  
• Good interpersonal skills
  
• Able to get along with team members of all shapes and sizes
  
• Genuinely interested in solving problems
  
• Naturally curious
  
• Remain calm in high pressure situations
  
  

  Just the facts…
  

  
  

• Full-time, based remotely
  
• Competitive salary
  
• We’re ready to go when you are, the sooner the better
  
• Head office is Sydney Australia but our growing team is mainly remote
  
• We’ll make sure you’re set up with the equipment you need
  
• There will be lots of training and you’ll have good internal support
  
  Summary of key tasks:
  
  
• Get to know the product really, really well
  
• Help clients get the most out of the product
  
• Respond to phone, email and web support requests
  
• Identify improvements and speak up
  
• Energetically embrace our global mission!
  

The roles is a remote working position providing technology support to our clients

• Provide online technical assistance to users reported IT issue / problems (external clients).
• Support and rectification is provided by the use of online chat and remote access tools.
• Installation of Applications on clients computer and servers remotely.
• Technologies supported – Desktops, servers, routers, switches and printers.
• Must be able to work as a remote worker.

Experience
• Two or more year’s experience with online helpdesk support
• Documented remote support, online chat and helpdesk system experience
• Experience with Microsoft Operating Systems – Win 7, 8, 10 / Server 2003 – 2012
• Complex fault finding skills (Application / Hardware)
• Cisco / Netgear /Desktop / Server hardware skills at an advance level
• Experience with Zendesk and Remote Access tools (VNC/Techinline and TeamViewer)
• Must have experience with MS SI Autorun and Process Explorer / System Explorer / Hwifo Apps

As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations :)


CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites. Our mission is simple…. Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharing


Responsibilities you will own:

• Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
  
• Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly
  
• Pro-actively helping new trialers get onboarded with their new accounts
  
• Assist in developing first-class content for our help docs website
  
• Review existing customer accounts for any issues or possible account optimizations
  
• Reach out to customers about referrals and testimonials
  
• Come up with and execute random acts of kindness for our customers :)
  
  
  This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits.
  
  
  
  Requirements
  
  
• You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
  
• 1 + years of customer support experience (Bonus if it's for a SaaS company!)
  
• Foundational understanding of HTML and basic JavaScript
  
• Experience working in a remote environment
  
• College educated
  
• Fantastic writer and communicator
  
• Access to high-speed internet
  
  
  Benefits
  
  
• Remote work and flexible schedule
  
• We genuinely care about our employees/contractors and their happiness in their every day work
  
• Chance to step in and have a big impact on a growing SaaS company
  
• A fun, relaxed company culture (Skype happy hours every month!)
  
• Annual team trip
  
• We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
  
• Competitive compensation (w/ opportunity for growth related bonuses)
  
• When you transition to a full-time employee you would receive health and dental insurance + some other perks
  
  So, sound like an awesome fit for you? If so, we'd love to hear from you!

Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!

5CA is looking for a work from home German and English speaking Customer Support Advisor to provide support for various well-known international technology and gaming companies.


Tasks:

• Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
  
• Working together with team coaches and trainers to constantly keep your knowledge up-to-date.
  
• Making sure that the customer is satisfied with the whole customer service experience.
  
  Requirements:
  
  a) Must-haves:
  
  
• Fluent English and German skills (a minimum of a C1 level is required). All candidates will be tested on their language skills.
  
• Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.
  
• You have a dedicated quiet work space that is located within your own residence.
  
• You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
  
• You are available for a long term position and able to work with a fixed schedule.
  
  b) Preferred:
  
  
• Additional languages will be appreciated.
  
• Experience with computers and technology products.
  
• Experience in a Customer Service environment or an international business setting.
  
• Flexibility as well as strong communication, multitasking and problem-solving skills.
   
  What we offer:
  
  
• A competitive salary for the market’s standards which will be specified during the recruitment process.
  
• A professional and multicultural working environment with people from all over the world.
  
• The possibility to work from the comfort of your own home.
  
• Up to date training and access to the latest information in technology and video games.
  
• An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.
  
• All the required software, tools and database.
  
• A contract focused on a long-term relationship.
  
• Being part of a company that treats remote employees as part of its family.

Do you want to work on projects that’re viewed over 100 million times every day?

We are on a mission to help businesses grow. With our tools, we’re changing the way businesses do marketing, lead generation, and conversion rate optimization online.

No, we’re not a VC-backed startup. We are a profitable bootstrapped company that is growing exponentially.
We’re looking for amazing people to join our rapidly growing team. We are only looking to fill full-time positions (no part-time, no contractors please).

As a Technical Support Specialist, you’re responsible for guiding people to the fullest use of our products. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.

REQUIRED SKILLS:

• Excellent writing and communication skills.
  
• Patience, grace, and a sense of humor.
  
• Working knowledge of WordPress, HTML, and CSS.
  
• Working knowledge of PHP and JavaScript is a bonus, but not required.
  
• Ability to take technical lingo and make it understandable.
  
• Experience working with email marketing service providers (ex. MailChimp and AWeber) or CRM’s (ex. Salesforce).
  
• Exceptional troubleshooting abilities.
  
• Must be comfortable with customer-facing roles including support and documentation.
  
  

  To love this role, here’s the type of person you are:
  

  
  

• You’re passionate about solving problems and helping people.
  
• You’re incredibly positive and enjoy making another person’s day.
  
• You’re an excellent communicator who makes sure nothing slips through the cracks.
  
• You’re a self-starter who loves taking initiative and seeing things through to completion.
  
• You have the curiosity and desire to learn and grow your skills.
  
• You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.
  
  

  WHAT WE OFFER:
  

  Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.
  
  

• Competitive Salary.
  
• Health Insurance benefits for full-time U.S. employees.
  
• Flexible Schedule – Work from your home. We’re spread out all over the world – United States, UK, Czech Republic, Greece, Pakistan, and more.
  
• We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
  
• Open maternity/paternity leave. If you’ve been with us for 12 months, your leave is fully paid.
  
• We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
  
• We give you the opportunity to solve challenging and meaningful problems that makes a difference.
  
• Custom Branded laptop at your five year anniversary.
  
• We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
  
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
  
• And in case you were wondering: no politics, no b.s., and no jerks.

ABOUT US

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.

THE JOB

• Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges


• Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible


• Create helpdesk content that explains features and details workflow setup


• Write up bug reports and feature requests for our engineering team to review

NodeBB Inc. is a Toronto-based tech startup providing community forum software for small business and large corporations. We are seeking a Technical Support Agent in the Asia/Pacific region to work remotely with our team in order to better serve our clients from a time zone outside of North American (Eastern) business hours. Responsibilities include acting as front-line support for incoming inquiries during working hours, answering technical questions for prospective and current NodeBB clients, and performing upgrades and fixes on client forum installations as required. In addition, the Agent will also be required to create general support documentation for client use. Primary client communication will be handled through a support ticket system (ZenDesk), with additional communication via email, phone, and video/screencast as required.
Requirements: fluency in English, both comprehension and written communication; ability to work remotely and without direct supervision (you will supply an appropriate computer, AV equipment and Internet access); initiative and independent judgment to resolve client problems; experience with Javascript, including Node.js, HTML, CSS/LESS, jQuery, Git, SSH, Bash or other *nix shell (scripting knowledge nice-to-have), NoSQL data stores (Redis/MongoDB), test-driven development, Continuous Integration (TravisCI, specifically); experience with cloud hosting services such DigitalOcean and Amazon Web Services; comfortable with command-line shell, remote system administration of Ubuntu-based servers; an initial working knowledge of NodeBB and related projects (dependencies, plugins, themes, etc) is encouraged.

Remote Year Business Description

Remote Year is a program for global professionals, during which we travel for a year with interesting people while working remotely (12 cities, 12 months). With a massive shift toward cloud / remote productivity, and a millennial passion for experiences and travel, Remote Year delivers a year-long work and travel experience.

Role Description

The Customer Success Manager will lead Remote Year’s key account management, onboarding new corporate clients and coordinating internal resources to resolve requests and participant needs. This role will also interface directly with individual customers (Remotes) that work for assigned Enterprise clients, ensuring their Remote Year experience exceeds their expectations.

Responsibilities

1. Act as assigned Enterprise Clients’ key point of contact for the Remote Year organization
   
2. Play the role of internal advocate on behalf of your client, sharing expectations and innovative solutions and building support internally to address those needs
   
3. Provide regular updates to the client as well as to internal stakeholders, identifying and tracking key success factors as determined during the client onboarding process
   
4. Continually identify and support potential Remotes (customers) from within assigned Enterprise Clients, and assist them in their applications, business cases, and other requests as needed
   
   Experience and Requirements
   
   • 3+ years experience in account management, customer success or related field
     
   • Bachelor's degree in a related field preferred
     
   • Customer first mindset and communication skills to match
     
   • Ability to travel full-time with our programs required
     
   • Experience traveling globally while working preferred
     
   • Experience managing complex projects with tight, often quick deadlines
     
   • Excellent communication skills and organizational skills
     
   • Ability to work with minimal guidance and be comfortable operating in ambiguity
     
     Qualities:
     
   • Ownership – we are looking for someone that will own this and crush it
     
   • Passion for travel – role will require presence on Remote Year programs
     
   • Organization skills – great time management skills, ability to multitask
     
   • Interpersonal skills - while the role is more strategic in nature, each member of our team touches Remotes (customers) in one way or another
     
     Extra tags: sales, customer service

KeyCDN is a fast growing startup located in Switzerland with services and technologies focused on web performance. KeyCDN is a content delivery network (CDN) that has been crafted from the ground up with focus on high performance. We have 25 data center locations worldwide to accelerate the web assets of our customers.

The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You will interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems.

Skills & Experience

• Passionate about technology and customer support
  
• Excellent communication skills
  
• Familiar with how a content delivery network works
  
• Analytical skills to troubleshoot and fix things quickly
  
• Ability to learn quickly in a fast changing environment
  
• Work both independently and collaboratively within a global team (we love Slack!)
  
• Incident management and escalations
  
• Help to improving the overall user experience
  
• Educating on best practices
  
  Extra tags: support

Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.


Our customer base is growing quickly, and we want your combination of sharp technical and warm people skills to help our customers solve problems and get the most out of their databases at Compose. We operate a fleet of various databases, so there is something for everyone: MongoDB, PostgreSQL, Redis, Elasticsearch, RethinkDB, and likely many more!


If you are a developer, DevOps/SRE magician, or database junkie and know how to help developers with technical questions, we want to talk to you. You will be most effective if you have an inquisitive nature, are technically-inclined and love to learn. We are not just looking to fight fires, we are looking to prevent them. We pride ourselves in providing top-notch support and guidance, so being able to communicate effectively with empathy and compassion is a must.


This is the perfect position for a motivated learner who wants to gain experience within a vibrant team focused on building an intuitive and customer-focused product. Spending time with our customers and product will let you interact with all sorts of interesting characters and will help you grow into a high-end distributed systems engineering position (we need those too, so if you start on support and do a great job, there is a huge amount of room for growth).


We're a distributed team and we work across many different time zones. If you're a night owl, an early riser, or somewhere in between, we're happy to accommodate untraditional work schedules -- our worldwide customers often need help at odd hours!


Technical bits we hope you're good at (or can become good at):

• Databases: We provide production-grade databases to our customers. Hopefully you've navigated a few, even if it was Visual FoxPro.
  
• Linux: You'll want to know vmstat from sysstat and iftop from iotop. You should be comfortable with a text editor (vi, emacs, nano, makes no difference) and be able to grep | sed | awk your way through a mess of log files.
  
• A language: They're not just for humans anymore! Ruby, Go, Python, JavaScript, Haskell... chicken!? Whatever works. We interface with developers every day, and the support team itself is a team of devops, system engineer, and developers. You'll be happiest if you can poke through someone else's code, and maybe hack out a little bit of your own.
  
• Communication: You should like to communicate with people. Human-focused communication of technical things - it's a delicate balance!
  
• Creative Problem-Solving: You'll face a wide range of weird, wild problems.
  
  We're excited to see what sort of character will wind up in this role... a few helpful traits include:
  
  
• Patient: You'll deal with many crisis-like situations. Being able to stay cool under fire is essential.
  
• Driven: We're a self-managing organization that gives you the respect, trust and responsibility to operate with minimal oversight.
  
• Compassionate: Compose is stuffed with many great hearts, minds, and spirits. We'd love for you to want to collaborate and grow with them.
  
• Inventive: You'll need buckets of creativity to help you solve a wide range of (sometimes vague) conundrums.
  
• Accepting: Freedom to fail! Things won't always work, but things will always iterate. This is a fun role and should feel that way.
  
  Compose implements blind-hiring. Merit based, objectively graded work samples are the first step. We have worked hard to minimize our own biases as much as possible and find the best possible humans for the team. We respect a fancy education or a list of spectacular previous accomplishments, but nothing is more impressive than the right combination of ingredients - which you can objectively demonstrate.
  
  At any time during the process, we are available to chat (email, video, whatever you like) to ensure you are comfortable with the process and feel that you're being treated fairly and with respect.
  
  We look forward to meeting you!
  
  Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.
  
  Extra tags: support engineer database autonomy transparent ruby go

• While you’ll be collaborating with your team overseas you’re independent, and are able to work alone and get a ton done.
  
• You don’t need to be micromanaged. You work with your manager to cook up projects, set your deadlines, and do exceptional work without close oversight. Rather than waiting for someone else to take action, you do what it takes to get customer’s issues resolved. You learn things as you go and are open to constantly changing as our tools and business operations evolve.
  
• You’ll be one of two Helpsters in the UK, so you’ll need to have excellent written communication skills to communicate with the rest of the Team here in Seattle via email, or chat!
  
• You will never be bored. By understanding our customers’ needs and working closely with the engineering, product, and marketing teams, you will help us build high quality, delightful products. Shiny!
  
• You'll be working across many different platforms: Firefox, Chrome, Safari, IE, Windows and OSX.
  
• You will help drive strategy to make the customer service team more efficient and scalable as our customer base continues to grow.
  
• You are creative and passionate about analyzing trends and optimizing business processes.
  
• Experience in customer service and/or technical support roles is imperative.
  
• Lastly, you’re the type of person that doesn’t get easily discouraged. The glass is always half full, and despite tough times and hard problems, you never let customer pain get you down. If you can have hard conversations with customers, spend an hour researching and replicating a nasty bug, and still have a smile on your face at the end of the day, we’re made for each other!
  
  

• Provide support to our customers and prospective customers via email, live chat, forums, and social channels.
  
• Advocate for our customers by thoroughly documenting their issues and sending reports to our engineering and product teams.
• Identify and propose ways we can make our company better, our customers happier, and our jobs easier.
• Create joy and happiness for everyone involved with Moz, including team members, vendors, and customers.
  
• Communicate with team members in the Seattle office via email, chat, and video conferencing.
  
• Use your HTML, CSS, programming, copywriting, or other unique skills to initiate projects that improve the customer experience.
  

• Exceptional verbal and written communication skills.
  
• Infectious positive attitude with other team members and customers.
  

• Demonstrated ability to resolve conflicts quickly and creatively.
  
• Strong organizational skills, attention to detail and ability to prioritize multiple tasks.
  
• Independent thinker with the ability to recognize where processes can be improved and who to collaborate with to improve them.
  
• Superior analytical skills and problem-solving ability.
• Experience writing bug reports or other technical documents.
  
• Intermediate knowledge of inbound marketing, search engine optimization and HTML.
  
• Passionate about technology and the Internet.
  
• Experience with customer service software like Intercom, Zendesk, Zuora, Authorize.net, Google Apps, MS Office, Box.net, Docusign, and/or similar applications is a plus.
  
• Experience with Google Analytics, any CMS, and other web/production/analysis tools a big plus.

To apply: Send a resume and cover letter (don't be afraid to show off your personality!) to kevinl@moz.com

• While you’ll be collaborating with your team overseas you’re independent, and are able to work alone and get a ton done.
  
• You don’t need to be micromanaged. You work with your manager to cook up projects, set your deadlines, and do exceptional work without close oversight. Rather than waiting for someone else to take action, you do what it takes to get customer’s issues resolved. You learn things as you go and are open to constantly changing as our tools and business operations evolve.
  
• You’ll be one of two Helpsters in the UK, so you’ll need to have excellent written communication skills to communicate with the rest of the Team here in Seattle via email, or chat!
  
• You will never be bored. By understanding our customers’ needs and working closely with the engineering, product, and marketing teams, you will help us build high quality, delightful products. Shiny!
  
• You'll be working across many different platforms: Firefox, Chrome, Safari, IE, Windows and OSX.
  
• You will help drive strategy to make the customer service team more efficient and scalable as our customer base continues to grow.
  
• You are creative and passionate about analyzing trends and optimizing business processes.
  
• Experience in customer service and/or technical support roles is imperative.
  
• Lastly, you’re the type of person that doesn’t get easily discouraged. The glass is always half full, and despite tough times and hard problems, you never let customer pain get you down. If you can have hard conversations with customers, spend an hour researching and replicating a nasty bug, and still have a smile on your face at the end of the day, we’re made for each other!
  
  

• Provide support to our customers and prospective customers via email, live chat, forums, and social channels.
  
• Advocate for our customers by thoroughly documenting their issues and sending reports to our engineering and product teams.
• Identify and propose ways we can make our company better, our customers happier, and our jobs easier.
• Create joy and happiness for everyone involved with Moz, including team members, vendors, and customers.
  
• Communicate with team members in the Seattle office via email, chat, and video conferencing.
  
• Use your HTML, CSS, programming, copywriting, or other unique skills to initiate projects that improve the customer experience.
  

• Exceptional verbal and written communication skills.
  
• Infectious positive attitude with other team members and customers.
  

• Demonstrated ability to resolve conflicts quickly and creatively.
  
• Strong organizational skills, attention to detail and ability to prioritize multiple tasks.
  
• Independent thinker with the ability to recognize where processes can be improved and who to collaborate with to improve them.
  
• Superior analytical skills and problem-solving ability.
• Experience writing bug reports or other technical documents.
  
• Intermediate knowledge of inbound marketing, search engine optimization and HTML.
  
• Passionate about technology and the Internet.
  
• Experience with customer service software like Intercom, Zendesk, Zuora, Authorize.net, Google Apps, MS Office, Box.net, Docusign, and/or similar applications is a plus.
  
• Experience with Google Analytics, any CMS, and other web/production/analysis tools a big plus.

To apply: Send a resume and cover letter (don't be afraid to show off your personality!) to kevinl@moz.com

Full Time: Enterprise Support Agent (Remote- Europe) at GitHub in Remote-Europe

Full Time: Enterprise Support Engineer (Remote - Japan) at GitHub in Remote - Japan

• Working with and leading a team (you’ll be helping build our support team from the start as we expand our user base and extend to support other languages)
  
  
• Engaging and responding to users’ questions, feedback and ideas as they contact Backpack via email and chat
  
  
• Interacting with other team members, specifically our Product team to define support processes that make the most sense for us and provide the best experience for our users
  
  
• Using data from different sources (user feedback, Mixpanel, etc.) to help inform our ongoing product development
  
  
• Responding to users in Spanish as well as English. We’ll be adding more languages to our product over time, but right now we’re specifically looking for Spanish support

• Hardworking – we’re just getting started with our customer support processes – you have a great sense of the big picture, but aren’t afraid to get in there and get the job done
• Empathetic – responding to users is awesome but can also be challenging – you love interacting with people and hearing their viewpoints, and you maintain a compassionate, empathetic outlook
• Organized – you plan well – you like defining and rolling out processes that inspire, are repeatable but also flexible if they need to be
• Team player – you’ll not only be managing your own team, but you’ll be engaging with other teams – you are a great communicator and facilitator

• We're currently only considering US-BASED CANDIDATES AUTHORIZED TO WORK IN THE US – for ease of timezones and employment contracts
  
  
• We conduct BACKGROUND CHECKS in the final stages of the interview process with all candidates, prior to making an offer
  
  

To apply: Send your resume to kate@backpackhealth.comorfind us at https://angel.co/backpackhealth

• Answering customer inquiries via email, phone & chat
• Optimizing the team's tools and work procedures

To apply: https://dealdash.workable.com/j/D9CDF40851

The Support Engineer will provide internal support for BioIQ’sproducts and services. This individual will respond to incoming requests forsupport and drive informed and timely solutions. You will help drive the designof solutions implemented for clients and work with other Engineers in the deliveryof new technical implementations. This is a great opportunity to build your skills in both depthand breadth in a highly technical, fast-paced environment while working with awide variety of cutting-edge technologies.Primary Duties andResponsibilitiesExcellentproblem solving skills – you might not know all the answers but you know how tofind and communicate the solution.Addressproduction issues and follow up with internal users to ensure satisfactoryresolutionDevelopmethodologies and systems to automate and support product implementationsBuild,maintain and improve existing technical support tools and proceduresMaintains,updates and generates reports from in-house dataPerformsother related duties as assignedAttributesAble towork independently in a distributed organization with minimal supervisionComfortableworking with senior engineers to help champion creative solutions that benefitthe teamSmart,driven, creative, and able to make mistakes and learn from themInterfacewith other Engineers / Developers to solve real business problemsPossess ahigh degree of self-management, personal accountability, and strongcommunicationContinualknowledge transfer, training and mentoring of more junior staff is expected,i.e., a teacher, a listener, and a collaboratorRequired Skills/Abilities2-5 yearsexperience with Ruby on RailsGoodunderstanding of the syntax of Ruby and its nuancesWorkingknowledge of GithubGoodunderstanding of NoSQL and Relational databasesWorkingknowledge of UNIX, BASH and Shell scripting, command-line utilitiesGoodunderstanding of secure data transfer protocols (SFTP/FTPS)Desired Skills 2-5 yearsexperience with Java development using Jboss BPM and FuseGoodunderstanding of the syntax of Java and its nuancesFamiliaritywith continuous integrationStrongcommunication skillsCan workindependently and within a team structureCompany OverviewBioIQ is changing the most important activity in healthcare – healthmeasurement.  We connect millions ofpeople to health testing through our user-friendly software platform, enablingthem to detect health issues at an early stage, better understand their health,and link to targeted interventions or treatments.  We are fortunate to work with Fortune 100companies, the largest health plans in the US, and many innovative partners whoshare our vision for making healthcare easier, more convenient, and morecost-effective. While we build innovative software solutions to tackle some ofthe biggest challenges in healthcare, we never lose sight of the privilege ofimpacting someone’s health and life. Would you like to join our mission of impacting 100 million people, onemeasurement at a time?CompensationThis is a full-time position that includes a competitive basesalary, medical benefits, paid time off, and a fun, dynamic and social workingenvironment. You must be authorized to work in the United States on a full-timebasis for any employer.

To apply: jobs@bioiq.com

• Answer e-mail, phone, and chat questions from current and prospective customers. This means both answering their business-related questions, but also getting to know them a bit and building relationships with those you talk to often.
• Complete new customer setups. We are very hands-on with each setup, so you will need to learn how to set up an account, then teach the customer how to use it.
• Take ownership of our knowledge base! We have a complicated program that we need to help users use. Rather than teach the same thing to each client, we want to put more and more of this knowledge in our knowledge base. We want YOU to be the owner of this project, documenting everything you learn about the product and sharing it with our customers.
• Provide guidance on new features requested by customers. We get endless requests to make changes to our software, and we need someone to pare down those requests to the ones that actually fit our business goals and direction.
• This is a full time, W2, remote job from your home office.

• Strong client-facing written and verbal communication skills
• Fast learner, the environment is constantly changing and you must change with it
• Ability to multi-task in a fast paced environment
• Able to produce helpful written documentation about using a product
• Stable internet connection, quiet office environment
• Client-facing support experience
• Available to work approximately 10 AM to 6 PM for US Eastern Time (UTC - 4 or 5) Monday - Friday
• Familiarity with web browsers, spreadsheets, and general tech savviness

• Perform usability tests and/or create user surveys
• Improve design and function of our software
• Create templates for our customers using HTML and CSS
• Implement your own marketing strategies to grow our business
• Be involved in business decisions that dictate our future

• Fancy pants Mac/Windows/Ubuntu laptop (your choice!)
• Giant Monitor / Keyboard / Mouse / Headset for your office
• Paid holidays / flexible paid vacation. You need time off- we get it. Plan with the team to ensure support coverage and take paid days off when you need it.
• Daily banter with your coworkers, which is the biggest perk of all!

To apply: Please apply to the job through this link: https://listing-mirror.workable.com/jobs/460966

• Perfect phone demeanor and ability to communicate effectively via the phone.
• Perfect grammar and professional tone via email.
• Understanding of the technical and engineering aspects of hosting.
• Ability to smoothly transition between Sales and Support functions.
• Interest in taking on additional roles within the Company and a commitment to growing your capabilities.

• TCP/IP and understanding of IP routing
• DNS
• FTP
• HTTP
• E-Mail (including IMAP, POP, SMTP)
• Firewalls and Ports
• SSL/TLS
• UNIX or Linux experience
• PHP/MySQL or similar coding experience

• Why does this opportunity specifically appeal to you?
• How well do you align with Our Core Beliefs? Is there anything you would add or change?
• Why would working remotely for Action Verb change your life for the better?
• Are you familiar with Holacracy? Any questions or concerns?
• What’s lacking in your current work arrangement that we could improve?
• What are your philosophies on customer support?

To apply: Apply Here: http://actionverb.applytojob.com/apply/b9YTLViLIw/SupportSales-Engineer

npm has 7 million users worldwide and that number is growing fast. Their use-cases are incredibly diverse: from systems administrators writing automation tools, to hobbyists building robots, to back-end engineers building mobile app APIs, to millions of front-end developers.

Our mission at npm is to reduce developer friction. We do it by building tools that make JavaScript developers' lives easier, by maintaining a registry with fantastic uptime, and by answering each of the tweets, emails, and GitHub issues that our users send us every day.

npm has been successful because we care about our users. "npm loves you" is not just marketing; it's a core company value. Users frequently report our responsive and friendly support team as a key reason why they love our products.

is this you?

The right people for this job combine empathy and communication skills with a passion for solving technical problems. Experience with Open Source and customer service are beneficial, but not required. Much more critical is a friendly, positive attitude and finding joy in helping people.

Your job will be to serve as the first line of support, fielding common questions, building up FAQs, on-boarding new customers, and solving the unusual or complicated cases yourself, with the help of every member of the engineering team.

By directly helping our users and customers, and interacting with every member of the team, you'll gain the kind of cross-company insight that is so valuable to a career in technology.
Sometimes, this job is hard, because people frustrated by technical problems are not always polite. You'll be helping to keep the npm community a safe and friendly place, with the technical and emotional support of the entire company, and the gratitude of millions of developers who participate in the npm ecosystem.

You'll be a full employee with all benefits, including competitive salary and stock options.

want to work remotely?

We are accepting applicants for this position who wish to work remotely. If you apply to work remotely, please have some experience successfully working remotely in a previous position; we are interested in the possibility of somebody whose normal working hours would fall in time zones between UTC+3 (Eastern Europe and equivalents) to UTC-5 (US East Coast and equivalents). Remote workers receive the same salary and benefits (or a close as is practical) as applicants based in the Bay Area.

Full Time: Technical Support Manager (Remote - North America) at GitHub in Remote - North America

Heptio is a Seattle startup in the systems infrastructure space. Our mission is to make mainstream enterprise more efficient in how they build teams and use physical resources. Our approach combines the what we learned at Google and other first tier software companies, with our experiences working with an empowered open source ecosystem.

While at Google, the Heptio founders (Craig McLuckie and Joe Beda) started an open source project called Kubernetes. Kubernetes is a "container orchestrator" that enables IT organizations to offer API driven services to their organization along with drive up resource utilization. It is also a fast-growing open source community and the "seed crystal" for a groundbreaking set of technologies.

While the founding team is based in Seattle, Heptio is building a distributed company that fully supports remote workers. People with prior experience working effectively in a remote company are highly desired. For now, we are restricting this to the Americas under the theory that time zones matter more than distance.

We are looking for extraordinary engineering talent to continue the mission to bring Kubernetes to enterprise developers and beyond. A huge part of our success will be driven through our ability to help customers understand Kubernetes, and work through issues that arise with our supported configurations of Kubernetes.

WHAT YOU'LL BE DOING...

• Help our customers work through issues they encounter when deploying and running Kubernetes.
  
• Be an expert and continually learn about the open source project. Keep abreast of a highly innovative new technology area.
  
• Build out our knowledge base by capturing best practices and diagnostics tips and tricks that we can share with our customers.
  
• Make Kubernetes even better by providing actionable and timely feedback to the core engineering team and the open community to drive our priorities.
  
• Be the face of Heptio to many of our customers. Embody our values, have fun and create great outcomes for our customers and the community.
  
  YOUR QUALIFICATIONS...
  
  
• Experience administering, configuring and managing Linux system either on-premises, or in the cloud (or preferably both).
  
• You have a good grasp of network technologies.
  
• You are good at troubleshooting, and are familiar with a variety of diagnostics and troubleshooting tools.
  
• You are passionate about creating great outcomes for customers.
  
  IT WOULD BE NICE IF...
  
  
• You've worked on or with technologies that make up the new "cloud native" stack. This would include Kubernetes, Docker, Mesos.
  
• You have previous experience in a support role helping customers solve technical problems, particularly with open source technologies.
  
• You have some familiarity with code (Python for example) or scripting technologies.
  
  Important: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. We want to embody the change we need in our industry.

• You are not intimidated by trying to fix something that you don't much about. You take things apart and know how to put them back together (sometimes).
• Strong dislike for fixing the same thing twice.
• Enjoy building things and can work across the "full" stack (we have developers do front/mid/back on features).
• Can write clearly and communicate aggressively.

• We use C#, ASP.NET MVC/WebAPI, javascript (angular), SQL Server, MongoDB, AWS, PhoneGap, SASS

• Previous remote work experience.
• AWS experience.
• HIPAA experience.
• We have a very mild preference for people in the greater Atlanta area for occasional meetups.
• At this time, remote candidates are limited to U.S. timezones only.

To apply: Send an email to productJobs@fusionetics.com that gives us a quick overview of why you would be great in this role, and why this job posting caught your eye.

Full Time: Technical Support Specialist (Remote- Japan) at GitHub in (Remote- Japan)

Full Time: Enterprise Support Manager (Remote- New Zealand) at GitHub in (Remote- New Zealand)

Full Time: Enterprise Support Engineer; Japanese Language (Remote- Japan) at GitHub in Remote-Japan

• You thrive in startup environments and are self-motivated.

• Excellent written English skills.

• 2 to 4 years of experience in managing small teams

• You are organized and committed to documentation

• Deep empathy for customers & social media knowledge

• Being a guru of all of our products.

• Recruiting, organizing and managing the support team

• Documenting internal support processes

• Creating content for our clients

• Analyzing all customer feedback

• KPIs you’ll be responsible for:

• Develop and deploy strategies to reduce the amount of support needed.

• Generate performance reviews

• A fully remote team and culture - no difference between those in the office and those working remotely.
• Competitive salary.
• Fast growing products with a chance of owning stock in them after the first year.
• Competitive perks (health insurance, sports allowance, knowledge allowance, latest technology, etc).
• Yearly retreats in beautiful places like Bali and Berlin.

• Send us a link to any kind of documentation that you’ve written and evaluate its strengths and weaknesses. 

• Tell us what books you’ve read about customer service and what you thought of them.

• Have you been part of a great customer support experience? Tell us about it.

• A user requests white-labeling for a product that doesn’t support it yet. Write a reply to this user.

• What is something you believe about customer support that most people don’t? 

To apply: Send us an e-mail to wat@elevenyellow.com.