This job post is closed and the position is probably filled. Please do not apply. Work for Security Roots Ltd and want to re-open this job? Use the edit link in the email when you posted the job!
> Make a difference to the lives of 100s of hackers by being a friendly face they can reach out to for help.\n\n# Our Story\nIn short, Security Roots helps make the Internet safer. We work with IT security professionals and ethical hackers to help them find security holes and vulnerabilities in systems before the bad guys do.\n\nThere is a lot of creativity and innovation involved in findings those holes. Unfortunately, itโs not all fun and games, in order for their โfindingsโ to be useful, they need to document their results, track progress, notify stakeholders, review mitigations implemented, verify, re-test, etc. There is a lot of overhead involved in the process.\n\nSurprising no one, IT Security experts like the fun and games but donโt like the overhead/ back-office stuff. Thatโs where we come in, we exist to make the life of IT Security professionals easier, better, more enjoyable by making all of these overhead tasks easier and more painless.\n\nWe've been in business for 11 years, completely self-funded and profitable. Today, we serve over 440 InfoSecurity teams across 44 different countries.\n\n# Whatโs the opportunity?\nWeโre looking to hire our 10th full-time employee, a well-rounded Support professional.\n\nIn this role, you will learn a ton and be part of a small, global, and user-centered company. Youโll even report directly to Daniel Martin, the founder. Youโll have the opportunity to make a difference to the lives of 100s of ethical hackers. Plus, as a small team, you will will have a lot of choice about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.\n\n![Daniel at the BlackHat conference](https://lh5.googleusercontent.com/-F7nk_6rb8B2qCVyuyU1kASsJyz83C4CmQsgl4MzaCZcY6qyPBkK9i7Qgp_W-UHklRlO0-kOUP269JImrK5zoPvRS1dh6zoAp-wWaLgdJTW3VfTH0DGMLVqT04q1xi6kn6SWPybt)\n_Thatโs our founder, Daniel, presenting on the conference floor._\n\n# What we offer & what we are looking for:\nWe're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!\nThe bread and butter of the position involves:\n* Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.\n* Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.\n* Enhancing and growing our online documentation tools.\n* Helping create and support Dradis reporting templates (Word, Excel, HTML), writing custom scripts, etc.\n> Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.\nOther areas you'll be dealing with:\n* **Techie stuff**: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.\n* **Taking care of people stuff**: when people just want to chat or have a social media question, you'll respond.\n* **Screen-share stuff**: we don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help. Don't worry, we'll train you up well in advance.\nThis is a **full-time position** with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week โ Monday through Friday having a flexible schedule with **reasonable overlap with normal EU business hours**.\n# About you\nYou speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!\nIdeally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.\nYou're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.\nYou're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.\n# Benefits of working with us\n* **Work anywhere** โ Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).\n* **Flexible vacation** โ Take time off when you need it, we trust you. Minimum 4 weeks per year.\n* **No external pressures** - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.\n* **Autonomy** โ You will be given a lot of freedom to do what you think is right, without needing to explain every decision.\n* **Meaningful work** โ You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results. \n\nPlease mention the words **CLUSTER ENERGY MOTION** when applying to show you read the job post completely (#RMTguMjIzLjEwNi4xMDA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
/year\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.