Figment is hiring a Remote Customer Success Manager Japan
\n\nFigment is the worldโs leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figmentโs institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company โ looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nIn the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant clients in Japan. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth\n\nResponsibilities\n\n\n* Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle\n\n* Manage all all inbound customer requests from your book of customers\n\n* Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these\n\n* Drive customer satisfaction practices to increase retention and drive upsell opportunities\n\n* Advocate for customer needs within the organization, working closely with product development sales and support teams\n\n* Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs\n\n* Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives\n\n* Keep customers informed about product updates, new features, and industry best practices\n\n* Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities\n\n\n\n\nQualifications\n\n\n* Minimum of 3-5 years of relevant experience in a customer success management role, or a customer success position within the blockchain industry\n\n* Experience in working with senior stakeholders at organizations\n\n* Excellent cross functional communication and interpersonal skills\n\n* Strong problem solving and analytical skills\n\n* Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking\n\n* Fluency in English and Japanese required\n\n* Experience in managing customer information and communication in Salesforce, JIRA and Intercom\n\n\n\n\n\nSee here for Figment's Privacy Policy.\n\n\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API, Senior, Marketing and Sales jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Vectra is hiring a Remote Salesforce Development Lead Senior Salesforce Developer
Your Role in a nutshell\n\nIn this Salesforce Technical Lead role, you will be hands-on involved in the day to day activities, as well as managing and driving the stories and leading the team's activities accordingly to implement and drive the success of Salesforce here at Vectra.\n\n\n* Develop automation, optimise operational processes, ensure seamless integration around systems, tools and technology using code and configuration\n\n* Design and develop both declarative (validation rules, process builders, flows) and coded (apex, aura, LWC) solutions to help extend Salesforce.\n\n* Identify and improve data quality results by determining system improvements; identifying trends; evaluating, and re-designing work processes, implementing change\n\n\n\nYour Day to Day Responsibilities\n\n\n* Collaborate and partner with stakeholders regularly in refining business requirements to deliver new enhancements.\n\n* Lead the team's activities from a technical standpoint.\n\n* Validate solutions, review code, and provide technical mentorship to the team members.\n\n* Write great code.\n\n* Be part of the team who is first tier one support for internal customers, using our Jira Service Desk ticketing system\n\n* Own and drive projects which will include multiple enhancements requests using Salesforce CRM and CPQ\n\n* Perform mass updates within Salesforce.com to standardise company information, build hierarchies, and integrate third party data\n\n\n\nTechnical Competencies\n\nYou ideally bring solid experience working on the Salesforce platform with expertise in at least 2 of the following Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud or Digital experiences and a strong emphasis on Salesforce CPQ.\n\n\n* Must have Certificate: Salesforce Certified CPQ Specialist\n\n* Experience of working in both development roles and technical leadership roles- Lead teams of Developers, Business Analysts, Testers.\n\n* Strong Experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.\n\n* Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)\n\n* Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services\n\n* Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.\n\n* Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On\n\n* Understand and implement best practices to migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX and ANT\n\n* Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code.\n\n\n\nBeing successful in this role\n\n\n* Get it Done Attitude: Bring an attitude to this fast-paced company where people enjoy the work they do and the people whom they work with.\n\n* Analytical: Strong analytical and problem-solving skills\n\n* Detailed: Proven track record of leading projects from requirements to go-live.\n\n* Strategic: Thinking strategically and executing tactically, with the ability to influence/persuade at all levels of the organisation\n\n* Communicator: Excellent written and verbal communications skills\n\n* Team Player: Strong ability to collaborate across all departments in an agile environment.\n\n* Creative: Bring new and fresh ideas to the table to help streamline processes\n\n\n\n\nNice to have:\n\n\n* Salesforce Certified JavaScript Developer I\n\n* Salesforce Certified Platform Developer II\n\n* Salesforce Certified Advanced Administrator\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Cloud, Senior, Marketing and Sales jobs that are similar:\n\n
$60,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Vectra is hiring a Remote Salesforce Development Lead Senior Salesforce Developer
Your Role in a nutshell\n\nIn this Salesforce Technical Lead role, you will be hands-on involved in the day to day activities, as well as managing and driving the stories and leading the team's activities accordingly to implement and drive the success of Salesforce here at Vectra.\n\n\n* Develop automation, optimise operational processes, ensure seamless integration around systems, tools and technology using code and configuration\n\n* Design and develop both declarative (validation rules, process builders, flows) and coded (apex, aura, LWC) solutions to help extend Salesforce.\n\n* Identify and improve data quality results by determining system improvements; identifying trends; evaluating, and re-designing work processes, implementing change\n\n\n\nYour Day to Day Responsibilities\n\n\n* Collaborate and partner with stakeholders regularly in refining business requirements to deliver new enhancements.\n\n* Lead the team's activities from a technical standpoint.\n\n* Validate solutions, review code, and provide technical mentorship to the team members.\n\n* Write great code.\n\n* Be part of the team who is first tier one support for internal customers, using our Jira Service Desk ticketing system\n\n* Own and drive projects which will include multiple enhancements requests using Salesforce CRM and CPQ\n\n* Perform mass updates within Salesforce.com to standardise company information, build hierarchies, and integrate third party data\n\n\n\nTechnical Competencies\n\nYou ideally bring solid experience working on the Salesforce platform with expertise in at least 2 of the following Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud or Digital experiences and a strong emphasis on Salesforce CPQ.\n\n\n* Must have Certificate: Salesforce Certified CPQ Specialist\n\n* Experience of working in both development roles and technical leadership roles- Lead teams of Developers, Business Analysts, Testers.\n\n* Strong Experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.\n\n* Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)\n\n* Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services\n\n* Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.\n\n* Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On\n\n* Understand and implement best practices to migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX and ANT\n\n* Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code.\n\n\n\nBeing successful in this role\n\n\n* Get it Done Attitude: Bring an attitude to this fast-paced company where people enjoy the work they do and the people whom they work with.\n\n* Analytical: Strong analytical and problem-solving skills\n\n* Detailed: Proven track record of leading projects from requirements to go-live.\n\n* Strategic: Thinking strategically and executing tactically, with the ability to influence/persuade at all levels of the organisation\n\n* Communicator: Excellent written and verbal communications skills\n\n* Team Player: Strong ability to collaborate across all departments in an agile environment.\n\n* Creative: Bring new and fresh ideas to the table to help streamline processes\n\n\n\n\nNice to have:\n\n\n* Salesforce Certified JavaScript Developer I\n\n* Salesforce Certified Platform Developer II\n\n* Salesforce Certified Advanced Administrator\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Cloud, Senior, Marketing and Sales jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Figment and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 5 months ago
\n\nFigment is the worldโs leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figmentโs institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company โ looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nIn the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant APAC clients. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth\n\nResponsibilities\n\n\n* Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle\n\n* Manage all all inbound customer requests from your book of customers\n\n* Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these\n\n* Drive customer satisfaction practices to increase retention and drive upsell opportunities\n\n* Advocate for customer needs within the organization, working closely with product development sales and support teams\n\n* Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs\n\n* Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives\n\n* Keep customers informed about product updates, new features, and industry best practices\n\n* Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities\n\n\n\n\nQualifications\n\n\n* Minimum of 3-5 years of relevant experience in a senior account management role, or a customer success position within the blockchain industry\n\n* Experience in working with senior stakeholders at organizations\n\n* Excellent cross functional communication and interpersonal skills\n\n* Strong problem solving and analytical skills\n\n* Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking\n\n* Additional languages preferred (Japanese, Korean and/or Indonesian)\n\n* Experience in managing customer information and communication in Salesforce, JIRA and Intercom\n\n\n\n\n\nSee here for Figment's Privacy Policy.\n\n\n \n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API, Senior, Marketing and Sales jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.