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## Your Day-to-day\n\nThis is a hands-on, fully-remote programming position. You’ll be working on eCommerce platforms and CMSes like Magento, Shopify and WooCommerce. The core technologies you’ll be working with are PHP, HTML, CSS, and JS.\n\nOur projects are generally focused around making large, material changes to our clients’ sites or designing and developing new sites from the ground up. You'll work closely with client stakeholders, our project managers, and our other developers to design, develop and deploy features and updates that best serve our clients and their customers.\n\nWe have quite a bit of work booked for the next few months, so an ideal applicant will be ready to hit the ground running. Despite the amount of work we have, I strive to minimize context switchingβ€”if you’re on a project, you shouldn’t expect to be bombarded with unrelated tweaks on other projects here and there.\n\nWe're a small but quickly growing agency. As one of the early hires, there is opportunity for this to be a high impact position. An appropriately ambitious individual will have huge opportunity to lay the groundwork of the company's future.\n\n## Technical Responsibilities\n\nWhen you start, this is what you can expect to work on.\n\n- Full Magento, Shopify, or WooCommerce site development\n- Design architecture, then implement features for existing eCommerce stores\n- Implement designs in CSS/HTML/JS\n- Configure Magento-related middleware services, Redis, Memcached, Varnish, Solr, etc.\n- Integrate with 3rd party APIs\n\n## Qualifications\n\nThese are the must haves. Basically: be a web developer!\n\n- 3–5+ years of industry experience\n- Hands-on programming experience with Magento, Shopify or WooCommerce\n- Proficient in HTML, CSS, and JS\n- Git experience\n- Understand the webβ€”REST, HTTP verbs, basic HTTP status codes, etc.\n- Familiarity with the Unix command line\n\n## Ideal Qualifications\n\nIf you fulfill the above *and* have experience with a few of the below, definitely get in touch.\n\n- Hands-on programming experience with all three of the core eCommerce platforms we support\n- Enterprise software development\n- Strong UX/UI chops\n- Deep understanding building complex database queries, particularly MySQL\n- Experience setting up and configuring Apache\n- Opinionated about designβ€”visual and code\n- A portfolio of personal projects (not necessarily code related)\n\n#Location\n🌏 Worldwide

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πŸ’° $40k - $60k






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## $30 per hour, 30 hours per week.\nOur team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn't matter where you live or what time zone you're in.\n\nYour main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.\n\n--------\n\n### Flexibility\nWe are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.\n\nIt doesn't mean you can work 50hrs one week and then 20hrs the next. It doesn't mean that you can work two 15hr days and then take the rest of the week off.\n\n--------\n\n### Responsibilities\n- Responding to customer support inquiries\n- Adding to and improving our documentation\n- Aggregating customer feedback and assisting us with development/product roadmap decisions\n- Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import\n- Testing development versions of WP All Import and WP All Export\n- Developing add-ons for WP All Import\n\n--------\n\n### Requirements\n- The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:\n- Minimum availability of 30 hours per week.\n- Flawless written English.\n- Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.\n- At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API:,, and\n- Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.\n- Experience with WooCommerce.\n- Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.\n\n--------\n\n### To Apply\nVisit \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\n🌏 Worldwide

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.


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πŸ‡ͺπŸ‡Ί EU-only
πŸ’° $35k - $45k

customer support





This job post is closed and the position is probably filled. Please do not apply.
Hey there πŸ‘‹ \n\nWe are **SomewhereWarm** β€” a tiny, support-driven software team behind some of the most sought-after WooCommerce plugins in existence. \n\nWhat drives us? Helping new entrepreneurs see their ideas grow and succeed with WooCommerce. What unites us? The courage to measure success not only through numbers; but through our capacity to learn, grow, and re-invent ourselves.\n\nWe know what it takes to write great software, and take pride in how our [customers talk about our work]( But there is still a lot to build and learn β€” and we need your help to make it happen.\n\nAre you comfortable hopping across the human and technical side of software? Can you recognize a product-minded Support team when you see it? If yes, you're in luck: We are looking for a Customer Support Engineer to join our happy, calm crew!\n\n\n**THE JOB**\n\nAs a Support Engineer at SomewhereWarm, you will be responsible for providing an amazing support experience to our customers. You will:\n\n* Help WooCommerce merchants succeed with our software using HelpScout.\n* Walk the fine line between user β€œwants” and needs, keeping an eye out for trends and valuable product insights.\n* Use critical thinking to identify and investigate bottlenecks and bugs.\n* Validate new features and fixes, and suggest improvements.\n\nYour [role]( will often require you to solve tricky riddles that go far beyond basic troubleshooting: To succeed, you will need:\n\n* some hands-on experience with front-end development; combined with \n* a deep understanding of what it takes to build trust and empathize in writing. \n\nOn your first few weeks with us, your new teammates will guide you through a training plan that has been designed to help you get up to speed with our products and operating procedures. In parallel with your main responsibilities, and depending on your experience, you will be encouraged to:\n\n* Learn more about front-end development and testing.\n* Help us refine our customer-driven culture.\n\n\n**YOU**\n\nWe are looking for a great writer and communicator with a highly developed sense of compassion and empathy. You:\n\n* possess native-level fluency in written English;\n* understand how to build trust through clarity and empathy in writing; and\n* are comfortable with written, asynchronous communication and self-directed work.\n\nOn a technical level, you:\n\n* understand how the web works and are comfortable with its core technologies;\n* have some professional front-end development experience; and\n* are not intimidated by your browser’s Developer Tools.\n\nBonus points if you have:\n\n* previously supported a software product;\n* worked with WordPress and WooCommerce.\n\n\n**SOMEWHEREWARM**\n\nAt SomewhereWarm, we support a life well-lived, at work and away from it. We value autonomy and trust, and are passionate advocates of remote work. If you like the idea of joining a team to work and grow with, and not for, then [Ilia, Jason, Maria, Chris and Manos]( would love to hear from you!\n\nWe offer:\n\n* a flexible leave policy (paid up to 4 weeks/year);\n* your own learning and development fund;\n* top-of-the-line Apple hardware;\n* a calm atmosphere and laid back attitude that encourages you to do β€” and to be β€” your best;\n* the freedom to work from: a) home, b) your favorite coffee shop, c) a sunny beach, or d) our awesome office space in Athens, Greece.\n\n\n**A DAY AT WORK**\n\nWondering what it’s like to work with us? Here’s how a day in your new life might be:\n\n* 09:30 AM β€” You wake up at home and grab a coffee or snack.\n* 10:10 AM β€” You review your e-mail, check Slack for new messages from the rest of the team, and then join everyone for the team’s virtual stand-up.\n* 10:20 AM β€” After getting looped in on the team’s status, you open HelpScout and scan new tickets for issues or questions that might need immediate action. Then, you continue working on tickets that you handled during the previous day.\n* 11:00 AM β€” For the next couple hours, you help WooCommerce store owners and developers get the most out of our products. From assisting with new setups to solving complex technical riddles, there’s always a new challenge to overcome, every day!\n* 13:00 PM β€” A teammate has written a small CSS customization for a customer and needs a sanity check from you! You review the request and the snippet together, and then share it with the customer.\n* 13:30 PM β€” A bugfix that you’ve been waiting for is ready! First, you confirm that automated tests are passing. Then, you build a patched, pre-release version of the plugin and share it with the customer.\n* 14:00 PM β€” The support queue is cleared, so you decide to take a break for a couple hours and do some more work later. Before logging off, you quickly write a note about a feature request you’d like to discuss at the team’s product hangout.\n\nLater, you grab your laptop again to work on a few more tickets β€” or perhaps you dust off your writing skills to help the team ship a major release: You review/update documentation, or write about a new feature in our blog.\n\nSounds interesting? Apply! \n\n#Salary and compensation\n$35,000 — $45,000/year\n\n\n#Location\nπŸ‡ͺπŸ‡Ί EU-only

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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.