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21 Remote Web Dev Customer Support Jobs at companies like Magemojo, Magemojo and Platform.sh last posted 4 months ago

21 Remote Web Dev Customer Support Jobs at companies like Magemojo, Magemojo and Platform.sh last posted 4 months ago

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We Are: \nMageMojo Magento hosting, a group of 35 talented devops peeps who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. \n\nYou Are: \nA solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. \n\nHow To Apply: \nSubmit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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MageMojo


Tier 1/2 Customer Support Agent

verified

Tier 1/2 Customer Support Agent


MageMojo

verified

web hosting

linux

aws

ecommerce

web hosting

linux

aws

ecommerce

8mo

Stats (beta): 👁 2,000 views,✍️ 0 applied (0%)
**We Are:**\n\nMageMojo Magento hosting, a group of 35 talented devops guys who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. \n\n**You Are: **\n\nA solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. \n\n**How To Apply: **\n\nSubmit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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Platform.sh


Account Manager

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

1yr

Stats (beta): 👁 1,892 views,✍️ 0 applied (0%)
Platform.sh is a groundbreaking cloud hosting and development tool for web applications.\nThough young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.\n\nWe are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. \n\nOur Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.\n\nMission : \n\nSales activity for existing customers:\n\n- ensure renewal of contracts, including up and cross sells\n- report on renewal activity\n- liaise with sales team when necessary\n\nCustomer care: \n- be involved in the customer’s journey from on-boarding to continued partnership\n- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks\n- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations\n- solve conflicts and concerns that were not solved at Customer Support level\n- build and manage workflows for handling complaints\n\n\nTechnical Skills : \n\n- SaaS business acumen \n- relational and negotiation skills\n- ability to effectively prioritize and escalate customer issues as required\n- ability to learn and assimilate technical information quickly\n- fluent written and verbal English\n- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n- basic knowledge of web development workflows and tools (git, CI tools)\n- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)\n- knowledge of cloud services (AWS, Azure)\n\nSoft Skills : \n\n- customer orientation\n- sense of service\n- energetic and self-motivated\n- communication and listening skills\n- analytical, problem solving and troubleshooting expertise\n- organization \n- pragmatism\n- capacity to work remotely in an international fast growing environment\n- high degree of ownership over one’s work

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WhatConverts


Web Marketing Customer Support

verified

Web Marketing Customer Support


WhatConverts

verified

customer support

marketing

google adwords

google analytics

customer support

marketing

google adwords

google analytics

1yr
Are you someone who **loves helping people**? If you love interacting with people on a daily basis to help them learn how to optimize their work and their time then read on…\n\n**About You**\n\n* Familiarity with running PPC campaigns.\n* Previous experience in a marketing role or capacity.\n* Experience with Google Adwords, Google Analytics, Bing Ads and Facebook Ads.\n* Basic knowledge on UTM parameters and tracking templates.\n* Empathetic to users and can easily put yourself in their shoes.\n* Ability to make customers feel empowered after interacting with support and you don’t make them feel bad for asking silly questions.\n* Obsessive over the details and love solving problems\n* Love to write to write. Between support emails and creating support documentation you know how to communicate clearly with your keyboard.\n* Persistent as support at WhatConverts is much different than at many software companies, real people answer the phone offering real people solutions. It may not be answering the same questions over and over again, but oftentimes it involves researching technical nuances of the websites we support.\n\n**Things You Might Do**\n\nWhatConverts is a dynamic software company, so you’ll likely get your hands dirty in a little bit of everything. That said, here are some things you’ll get to do:\n\n* Help customers via email, chat and the telephone to ensure they have the best experience possible setting up a new account, troubleshooting their problems and answering their questions.\n* Write support documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team).\n* Work with the product team to build tools and offer feedback that will speed up and increase the quality of support.\n* Experiment since this is a startup everything can change at any time.\n\n**About [WhatConverts](http://https://www.whatconverts.com/)**\n\nFor the past three years, WhatConverts has been helping people across the world track “What Marketing Converts to Leads”. A lead can be a phone call, web form submission, web chat or e-commerce transaction. Our software helps our customers track their marketing efforts to ensure it is giving them the best ROI.\n\nWe want to give advertisers and agencies the complete marketing picture by easily tracking their marketing dollars to actual leads, so they can best spend their budget.\n\nWe believe in small teams making a big impact. Small teams are fast and nimble. Small teams mean less bureaucracy and less management, and more getting the important things done.\n\n**The Package**\n\n* Location – Anywhere you want. If you want to work remotely or near others that’s fine by us. The current team is based in Charlotte, NC and Birmingham, AL.\n* Hours – 9AM to 5PM EST (-/+ 3 hours)\n* Position – We will consider part-time or full-time positions.\n* Compensation – Based on experience.

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We're looking for a Technical Support Engineer to join our growing team with the goal of making our customers successful. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all.\n\nThe Technical Support Engineer contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Piwik and InnoCraft.\n\n\n### What you will do:\n\n- Deliver happiness to every customer you interact with by answering their questions via phone and email (or by any means necessary).\n- Guide customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.\n- Become more knowledgeable about our web & mobile analytics products than anyone else, and become an expert in the larger analytics space.\n- Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.\n- Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.\n- Ensure that Piwik and InnoCraft are delivering business value.\n- Contribute to improving our processes, systems, and customer interactions by initiating and driving innovative projects to help our clients become even more successful.\n- Availability to be on call for emergency issues that arrive during off hours.\n\n\n### Within your first few months, you should should expect the following:\n\n- 30 days: Learn how to answer customer questions, be familiar with Piwik solutions, positioning, competition, and product suite. Internalize our success stories, our systems and our processes. You’ll shadow every possible sales and customer success meetings with existing clients.\n- 60 days: Begin to take on your own portfolio of accounts and lead onboarding processes for new customers. Become fluent in their history, their goals with Piwik, and define a plan to make these accounts successful.\n- 90 days: You’ll be fully ramped and executing against your portfolio of customers. You’ll have ownership over the engagement, retention, and growth of these clients.\n\n\n### Requirements:\n\n- Customer-orientation and excellent communication skills\n- Ability to manage multiple priorities, commitments and projects.\n- Excellent technical troubleshooting skills\n- Self-motivated, directed and passionate about what you do. Strives for results.\n- Experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX)\n- Willingness to participate on-call rotation during off-hours and weekends\n- Experience working or using web analytics (eg. Piwik or Google Analytics)\n- (Bonus) Familiar with programming language like PHP\n- (Bonus) Experience with databases and SQL queries\n\n\n### Location\n\n- Remote work position.\n- As our customers are mostly located in Europe, your work day must match the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South america East coast) and in Europe timezones.\n\n\n### Benefits\n\n- A rewarding salary\n- Working with fun and energetic people\n- A good work/life balance\n- Remote work\n- Part time possible\n- Flexible hours\n- A huge “playground” to grow your skillset\n- Immediate impact\n\n\n### About InnoCraft and Piwik\n\nAt [InnoCraft](https://www.innocraft.com/), we offer analytics products & services to enable our users to grow their business. We believe in openness, privacy and 100% data ownership and we created [Piwik](https://piwik.org) to fulfil our mission to liberate analytics.\n\n\nOur team is filled with customer focused individuals that champion and support our products used by a growing list of customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within InnoCraft. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are acombination of passion and persistence.We feel that through our roles we can positively impact millions of end-users and their experience with Piwik Analytics and InnoCraft products.\n\n\n##### Apply online **[Apply online here](https://piwik.org/jobs/)**.\n\nWe’re looking forward to receiving your application!

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Stats (beta): 👁 2,832 views,✍️ 0 applied (0%)
[Rendered Text](http://renderedtext.com/?utm_source=remoteok&utm_medium=link&utm_campaign=csejob) is looking for an engineer with a web development background to join our growing customer success team. Our product [Semaphore](https://semaphoreci.com/?utm_source=remoteok&utm_medium=link&utm_campaign=csejob) is a hosted CI/CD service with a global customer base, including companies such as Salesforce, General Assembly and 500px. Our mission is to build a lasting company where talented people work on great products. That’s where you step in.\nAs a customer success engineer, your job will be to help both new and seasoned users get the most out of Semaphore. You will be focused on web development technologies, with Ruby and Node.js being the most frequently used ones on Semaphore.\nYou'll continuously analyze CI/CD configurations, talk to our users, help them on support, communicate feedback to the rest of the team, and apply what you've learned by improving documentation and other technical materials. You should be highly organized, with initiative to come up with your own goals and execute them without heavy direction.\nYou should enjoy using your technical skills to help other developers. If you are excited by the opportunity to have a direct impact on customer experience and growth of a developer product, then this is a great job for you!\n\nYou can work remotely from Europe, or in our offices in Novi Sad.\n\n __Responsibilities__\n* Review customer accounts and propose technical solutions for optimal testing and deployment.\n* Assist customer support in resolving support requests that are related to your field.\n* Engage and get on call with customers to understand their needs and how Semaphore can help them succeed with continuous delivery.\n* Be on top of the bleeding edge in key web development stacks based on Ruby and Node.js that are relevant to CI/CD.\n* Being able to cover any additional stacks like PHP, Python or Java is a plus.\n* Produce useful documentation articles, blog posts, and example projects.\n* Relay customer needs and feedback to engineering teams. __REQUIREMENTS__\n* Production experience in developing web applications with a framework like Rails or based on Node.js.\n* Familiarity with the Linux toolchain.\n* Excellent (English) communication skills.\n* Strong emotional intelligence.\n* Track record in writing technical content.\n* 3+ years of working in a professional environment. __BENEFITS__\n* The impact of working on a product that's competing on a global market.\n* Competitive salary.\n* Paid benefits and health insurance.\n* Work from anywhere you want or from our offices in Novi Sad.\n* Normal 40-hour work week.\n* Friendly work atmosphere.\n* Space to learn continuously and choose the tools for your job.\n* Books of your choice.\n* Paid trips to conferences.\n* Paid membership at a fitness club of your choice.\n* Paid parental leave.

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Stats (beta): 👁 2,980 views,✍️ 0 applied (0%)
Interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems. Special consideration to those willing to work second shifts and weekends.\n\n*Skills & Experience*\n\n- Passionate about technology and customer support\n- Excellent communication skills\n- Familiar with how a content delivery network works\n- Analytical skills to troubleshoot and fix things quickly\n- Ability to learn quickly in a fast changing environment\n- Work both independently and collaboratively within a global team (we love Slack!)\n- Help to improving the overall user experience\n- Outreach to potential customers\n- Marketing campaign support\n\n_Location in pacific time zone (UTC -7) is preferred._

See more jobs at KeyCDN

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Stats (beta): 👁 4,489 views,✍️ 0 applied (0%)
You\n\n* have experience working as a remote assistant, researching, assisting projects and accounting.\n* tasks may include web publishing, handling support, filing expense reports, project reports, researching and booking flights\n* are happy to learn new tasks and tools, improve methods and processes and can work independently, without constant guidance\n* want to join a team spread over the entire world, although hopefully you are within ±6h of Central European Time.\n* can communicate efficiently using Slack and track your own projects\n* are happy to break down your problems into smaller tasks and keep track of your time using harvest\n* want a freelance position with continuous hourly work\n

See more jobs at Boëthius Helicon GmbH

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fournova Software


Support Web Developer

Support Web Developer


fournova Software


customer support

web dev

dev

digital nomad

customer support

web dev

dev

digital nomad

4yr

Stats (beta): 👁 3,873 views,✍️ 0 applied (0%)
\nStarting in January 2016, we're looking for a web developer to help us provide great technical customer support and develop / maintain our many web projects around Tower.\n\nOur product Tower helps over 50,000 customers in companies like Apple, Google, Amazon, and Salesforce to easily & productively work with the Git version control system. You’ll have the chance to create applications that are actively used by thousands of great customers on a daily basis. Your work matters!\n\nProviding helpful & qualified customer support is an important part of our own aspiration. With Tower being a software development tool, customer questions are mostly technical. Therefore, we're looking for someone with a background in software development to help our customers with their technical questions on Git and version control.\n\nA second part of your job will be the development and maintenance of our many web projects: the Tower website and blog, our learning platform, the fournova website & blog, the Tower online documentation, and any new projects). You'll work with PHP, the Kirby CMS, and lots of HTML and modern Sass / CSS.\n\nYou'll also work closely with our marketing and design team to implement A/B tests, newsletter campaigns, launch new blog posts and tutorials, use modern APIs to connect services like Zendesk or Mailchimp, and much more.

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