Remote Virtual Assistant + Sys Admin Jobs in Nov 2019 📈 Open Startup
RSS
API
Post a Job

get a remote job
you can do anywhere

Remote Virtual Assistant Sys Admin Job in November 2019 at companies likeBlue Cross Blue Shield of Georgia and Roche posted 4 years ago

Remote Virtual Assistant Sys Admin Job in November 2019 at companies likeBlue Cross Blue Shield of Georgia and Roche posted 4 years ago

Get a  email of all new remote Virtual Assistant + Sys Admin jobs

Subscribe
×

  Jobs

  People

👉 Hiring for a remote Virtual Assistant + Sys Admin position?

Post a Job - $299
on the 🏆 #1 remote jobs board

This year

Blue Cross Blue Shield of Georgia


Call Center Assistant For The National Capital Region Directorate

Call Center Assistant For The National Capital Region Directorate


Blue Cross Blue Shield of Georgia


admin

ops

sys admin

exec

admin

ops

sys admin

exec

4yr

Stats (beta): 👁 1,401 views,✍️ 0 applied (0%)
\nServes as Call Center Assistant for the National Capital Region-Directorate of Information Management Customer Service Call Center (CSCC) under the direct supervision of the Chief, Quality Management Branch, Enterprise, Plans, and Quality Management Division. Responsible for supporting the request of services provided by the National Capital Region-Directorate of Information Management in the areas of automation, communications, mail/distribution, visual information, and records management throughout the National Capital Region-Directorate of Information Management area of operations.\n\n1. Answers incoming calls for service, providing some technical trouble resolution for supported personnel serviced by the Customer Service Call Center. Collects information from callers, to be used in the prompt reporting of requested services and trouble-shooting common user problems. Enters the information collected into an automated trouble ticket system, determines nature of problem and submits it to the appropriate work area within the National Capital Region-Directorate of Information Management for prompt action or resolution. Monitors the status of the trouble tickets in the system to ensure problems and requests for service are resolved in a prompt manner. Ensures the proper response personnel document their progress and complete tasks. (Approx. 70%)\n\n2. Provides recommendations for changes in the configuration of the call center network and makes suggestions to working area managers for process improvements. Also makes recommendations to the Quality Management Team for tracking the quality of customer service. After closing a service ticket, incumbent will contact the individual who originated the service request to ensure the satisfactory resolution of the request or problem. Incumbent generates daily and weekly statistical reports on service requests; problem resolution; and other subjects as requested by the supervisor of the Customer Service Call Center. Uses office automation to accomplish clerical, statistical, and data entry tasks in support of the Call Center and produces various administrative reports, technical papers, correspondence, or written documents. Transmits large amounts of information, and generates cumulative, statistical, tabular, narrative, and graphic reports. Position requires the services of a qualified typist. (Approx. 30%)\n\n\n\n    Coordinate student logistics.\n    Answer phones.\n    Provide information on training talent development and activities.\n    Greet and assist visitors/students and provide assistance as needed.\n    Schedule facilities meetings and activities.\n    Provide support for class and events to include planning and coordination of activities.\n    Maintain records reports calendars and documentation needed for visitor/student access and activities.\n    Additional administrative support duties as required.\n\nPerforms other duties as assigned.

See more jobs at Blue Cross Blue Shield of Georgia

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.