Remote Virtual Assistant + Sales + Customer Support Jobs in Dec 2019 📈 Open Startup
RSS
API
Post a Job

get a remote job
you can do anywhere

Remote Virtual Assistant Sales Customer Support Job in December 2019 at companies likeCrometrics and Boords posted 2 years ago

Remote Virtual Assistant Sales Customer Support Job in December 2019 at companies likeCrometrics and Boords posted 2 years ago

Get a  email of all new remote Virtual Assistant + Sales + Customer Support jobs

Subscribe
×

  Jobs

  People

👉 Hiring for a remote Virtual Assistant + Sales + Customer Support position?

Post a Job - $299
on the 🏆 #1 remote jobs board

Previously

**_US Based Applicants Only. Not hiring in Washington state, Oregon state, San Francisco, or New York._**\n\n\n## What We Do\nSimply put, we make websites easier to use. Through a scientific method of determining which site improvements result in actual performance improvements, we replace the old way of designing sites through gut feel and management opinions with designing sites through data. Tactically speaking, clients come to us for both strategic direction and to supplement their internal teams.\n\n\n## The Sales Assistant\nWe struggled with what to call this job since while the core of the job is sales assistant, the job will also be what you make of it. We refer to our current sales assistant, Jill Mendoza, as our “Jill of all trades” and she has a small picture of Wonder Woman as the :jill: emoji in our slack instance. Unfortunately, we have grown too big for Jill to be able to do everything, so we need more help.\n\n\nHere are a few of the many, diverse tasks that you'll be potentially doing:\n\n+ Working to make sure quarterly client reviews are on track, and scheduling them with the clients\n+ Creating sales decks with our CEO and 2 VPs of business development\n+ Creating proposals with our CEO and 2 VPs of business development\n+ Ensuring contracts are signed by all parties and facilitating handoffs between business development and the product management team\n+ Various marketing tasks such as updating the website, sending out newsletters, posting jobs for sales assistants, etc (how meta!)\n+ Helping to arrange team travel and client dinners\n+ Competitive research and general LinkedIn research\n\n\n\n## Who we’re looking for\nOur most successful candidates have the following skills/experience/traits:\n\n\n+ Ability to get things done with little direction\n+ Worked cross-functionally in a highly collaborative environment, preferably in a remote capacity\n+ Genuinely like working with clients and their distributed stakeholder group\n+ Lifelong learner\n\nIf you’re interested in checking out the swell people you’ll be working with, click here [to learn more about the team.](https://crometrics.com/meet-the-team/)\n\n\n_If you have questions as you go through this, make notes and if we haven’t answered them by the end, feel free to email [email protected] or [email protected]_\n\n\n## Our Culture\n+ **We’re a remote company.** We are spread out all over the country and enjoy the flexibility remote working affords. Want to go on a mountain bike ride in the middle of the day? Cool, don’t forget your helmet! Need to pick the kids up from school? Nice, you’ve got parent of the year in the bag. We stay connected through Slack and workcations, including one annual trip that is funded by the company.\n+ **Our engineers value elegant code, but move fast.** We’re writing code that runs on top of existing websites. Some tests only run for a few days before disappearing (though some do so well they become a permanent part of the client’s site). If “minimum viable product” isn’t in your lexicon, you aren’t a good fit.\n+ **Communication is critical.** We’re a remote company. That makes communication — including writing and reading comprehension — extremely important. You’ll work closely with engineers, designers and writers. This is not a simple “write specs and close tickets” gig. Successful applicants enjoy the process of defining and clarifying specs, documenting processes, improving processes, seeing their ideas and work affect millions of users, and uploading custom emoji to Slack.\n+ **We’re relentlessly focused on our client’s happiness.** The PM is a client-facing role. Managing a client relationship virtually takes a different type of skill set – the PMs have to be both a strategic partner, the customer (represented by the data), teacher and project manager over the phone/email/Slack, all while delivering an exceptional level of service. This type of interaction is not for everyone, and we completely understand. It’s not easy!\n+ **We are not perfect.** At the core of experimentation is the lesson to be learned from the test, whether a win, loss or inconclusive. We extend this concept to everything we do by setting the bar high for our team and fostering an environment of radical candor and constant learning.\n\nThis short essay sums up the philosophy we operate by: This is Professionalism: http://arches.io/2014/03/this-is-professionalism/ _Sound like something you are interested in? Read on._

See more jobs at CROmetrics

Visit CROmetrics's website

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Boords is looking for a Sales & Customer Support Assistant to help our customers have the best possible experience. We are a self-funded saas company on a mission to make storyboarding simple. We've been running for just under 2 years and in that time have gone from an idea to a profitable, fast growing company.​\n\nWe’re a small team who share an office in Old Street, London with our sister company Animade (an award winning animation studio), so you’ll be working with a tight-knit group and have the opportunity to make a real impact.​ This is a remote role, however you must be an EU citizen and be able to join our morning video calls at 9am GMT. ​\n\n### What's the job?\n\nWe're looking for someone to be the first port of call for new and existing Boords customers. You'll be responsible for getting back to people via the live chat on our web app (we use Intercom), manning our email inbox and our Twitter account.\n\nYou will also be filtering and qualifying potential new customers who sign up for our free trial, providing one-on-one help and converting those potential customers into paid Boords users.\n\nYou'll be given full training on all aspects of the role. We work with clearly defined processes, and you will have clear targets as well as all the tools and training you'll need to excel.\n\n### Your responsibilities will include:\n\n- Fielding all incoming customer requests via Intercom, email and Twitter\n- Nurturing promising sign-ups into paying customers\n- Maintaining a consistent, friendly tone of voice\n- Updating and refining our FAQ and support documentation\n- Arranging product demos and screencasts for customers\n- Providing input based on customer suggestions during sprint planning\n- Identifying patterns in support requests\n- Keeping up to date with Boords as a product\n\n### Requirements\n\n- Outstanding written and verbal communication skills with the ability to build rapport with new customers\n- Initiative, self-motivation and good time management skills\n- Able to work well as part of a team as well as independently\n- Experience in a customer facing role\n- EU Citizenship\n\n\n### Benefits \n\nWe believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture. Working with us, you can expect:\n\n- A competitive salary\n- A great work/life balance (we have fixed working hours)\n- Profit share scheme\n- Team away days and trips. Last year we hired a villa in Tuscany!\n- Incredible company culture and team spirit\n- Boords hoodie 🙂\n

See more jobs at Boords

Visit Boords's website

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.