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Technical Content Marketerverified
💰 $20k - $40k
ClickMinded is hiring a Remote Technical Content Marketer
**TLDR:** We're looking for a technical content marketer that is obsessed with digital marketing, annoyingly detail-oriented, loves creating walkthroughs with screenshots and wants to help build the most useful library of marketing tutorials in the world.\n\n\n**What Is ClickMinded?**\n\nClickMinded is the digital marketing training platform you didn't know you needed. We create world-class online courses, SOPs, checklists and cheatsheets on digital marketing that companies use to train up their teams every day. Companies like Grammarly, WeWork, Volvo, StitchFix and 10,000 other folks you may not have heard of (yet).\n\nOur goal is to get 100,000 people trained by ClickMinded before December 2022 (9x growth), and we go to work every day against some of the most competitive digital marketers in the game.\n\nThat’s where you, our shiny new technical content marketer, come in.\n\n\n**What’s This Job About?**\n\nThis job is all about creating content for our most successful product, [The ClickMinded SOP Library](https://www.clickminded.com/sop-library/).\n\nIf you're unfamiliar, SOP stands for standard operating procedure, which is really just a fancy way to say an extremely comprehensive checklist. The ClickMinded SOP library is a massive archive of templates, checklists and cheatsheets that our users use to execute extremely specific digital marketing tasks, both for their clients and within their own teams.\n\nSOPs can vary, from simple, 3-page walkthroughs, to massive 50+ page guides, to customizable google sheet templates, and everything in-between.\n\nWe let our users customize, modify and brand these templates and make them their own, and then pass them off to their own customers, so the development of the original templates is extremely important.\n\nHere's a few examples of SOPs currently available in the library:\n\n* [How to Perform a Social Media Audit](https://docs.google.com/document/d/16MYYZ-i9RAIN1jxAXzKjW9oKzSOuzJVa-Hi9ih7GveU/edit?usp=sharing)\n* [How to Create a Lookalike Audience on Facebook](https://docs.google.com/document/d/17PY3r2KHgmqfQw17forgdh19dxJWbtf39MA4ZtEYy9U/edit?usp=sharing)\n* [UTM Builder Template](https://docs.google.com/spreadsheets/d/1QmDACIzVyyRVQFPu_JF9B_8zDNxPgBEqcQ-em33di5U/edit?usp=sharing)\n\n\nAs of today, we have 100+ SOPs, and we're looking to 3x this by December 31, 2021.\n\nThe development of these SOPs requires experience and interest in digital marketing, along with a willingness and hunger to learn more every day. If you’re the type of person who wanders around the Internet constantly signing up for new tools, opting in to email lists to understand their funnel, or viewing the source of webpages just because you’re curious, **please stop what you're doing and apply right now.**\n\n\n**Day-To-Day, You'll Be:**\n\n* Running our most popular, most successful product, the ClickMinded SOP Library\n* Writing new SOPs from scratch with detailed instructions and lots of useful screenshots\n* Keeping old SOPs up-to-date, from small cosmetic changes to massive rewrites of the process\n* Listening to our customer's problems and creating SOPs that solve them\n* Proposing new SOPs and then executing on your own strategy\n\n\n**Who We Need**\n\nThis is a unique role that requires someone with substantial experience in technical content marketing, experience in digital marketing and an insatiable desire to learn even more, every single day. \n\nThe ideal candidate has:\n\n* At least 2+ years experience doing some form of digital marketing professionally\n* A deep understanding of technical content marketing: you enjoy writing and have published popular, high-traffic posts in the past.\n* A baseline understanding and familiarity with the e-commerce sales funnel\n* A baseline understanding of content marketing, SEO, web analytics, email marketing & paid ads\n* A baseline understanding of SOPs and process optimization (recommended books: The E-Myth and Work The System)\n* A bias towards speed and a relentless focus on getting content published and live on the site.\n\n\n**Pay & Benefits**\n\n* Competitive salary based on experience\n* Ability to create and launch content that 250,000+ people per year will use\n* Unlimited learning and development budget for everyone on the team \n\n#Salary and compensation\n$20,000 — $40,000/year\n\n\n#Location\n🌏 Worldwide
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# How do you apply?\n\n We know high-quality people don't like to jump through hoops when applying, so our application process takes less than 2 minutes. Just send over a few links to content you've written in the past.Apply for this job
Documentation & Technical Writing Manager
Grafana is hiring a Remote Documentation & Technical Writing Manager
About Grafana Labs:\n\nThere are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include two other open-source projects, Grafana Loki (for logs) and Grafana Tempo (for traces)\n\nThere are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include two other open source projects, Grafana Loki (for logs) and Grafana Tempo (for traces).\n\nWith the growth in the adoption of the Grafana stack, as well as the expansion of Grafana Labs’ products and projects, we are looking for a manager who can build the technical writing team and oversee the redesign and expansion of the documentation site, so that we can better serve the users who come to our site seeking technical content about our projects and products. \n\nGrafana Labs was founded in 2015 and has grown rapidly with over 300 international employees and offices in New York, USA, and Stockholm, Sweden. We are believers in the power of global, distributed teams: Talent is not limited by borders, and great workplaces are made up of exceptional colleagues. We are an ambitious, hardworking, and friendly team.\n\nMake a difference. Documentation is among the most critical and consumed content by users of Grafana, and the Docs & Technical Writing Manager will be instrumental in guiding the direction and enhancement of our documentation and the team to support it.\n\nWe are looking for a Docs & Technical Writing Manager who understands the documentation needs of a fast-growing company with both open source and commercial products. In addition to growing a technical writing team to keep up with our fast pace of development, you will also have an ownership role in rethinking our documentation site and working with our creative director, UX team, and web developers to build the next-generation site. You will also help drive collaboration across teams on a variety of tailored content to ensure our products are easy to learn and rapidly adopted.\n\nEqual Opportunity Employer- At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.\n\nWe will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.
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Previous Remote 🔷 Technical Writing Jobs
This job post is closed and the position is probably filled. Please do not apply.
**SemaphoreCI.com is looking for someone who is passionate about helping software engineers write and share their knowledge with the community.**\n\nThe Technical Content team raises awareness of Semaphore within the broader developer community by contributing approachable, high-quality learning resources on a variety of Continuous Delivery and open source topics. All members of the Technical Content team are united by a strong technical background, an interest in teaching and helping developers, and a passion for creating the most useful learning materials possible.\n\nAs a Technical Editor, you will act as a partner and coach to writers creating technical articles. These articles are centered around continuous integration, continuous delivery, and release automation. You'll be working with our in-house team as well as growing our network of external authors. The ideal candidate will have a hybrid background in software development and writing/editing.\n\nIf you feel that you have the background and knowledge for this Technical Editor position, we’d love to talk to you and see where there’s a fit!\n\n**What You'll Be Doing**\n* Delivering editorial notes to help authors improve the technical details, explanations, and quality of writing in each article on the Semaphore blog (https://semaphoreci.com/blog) and resources (https://semaphoreci.com/resources).\n* Planning future topics that are aligned with Semaphore's brand and interest to the software development community.\n* Scouting and developing relationships with new authors to encourage repeat contributions.\n* Assisting with maintenance of the current Semaphore library: updating previously published articles/books, etc.\n* Learning about CI/CD and related practices as they apply to web / cloud-native, mobile and desktop software development. An interest in growing technical skills is a must!\n\n**What We'll Expect From You**\n* Excellent written and verbal English communication skills\n* Previous editorial, content writing, or blogging experience\n* Demonstrated ability to research new and unfamiliar subjects\n* Comfort with maintaining author relationships\n* Formal or informal experience with teaching or mentoring\n* Demonstrated experience in learning new technology quickly\n* Some Linux experience (should be able to build and deploy projects, navigate the command line)\n* Familiarity with developer interests and culture\n* Strong interest in learning about continuous integration, configuration management, application deployment, cloud operations, and test-driven development.\n* Full stack development experience is a plus, but not a requirement.\n\n**Benefits**\n\nWorking at Semaphore\n* The impact of working on a product that's competing on a global market.\n* Join a small team of around 20 full-time people who love what they do.\n* A healthy 40-hour work week, friendly and supportive work environment.\n* Competitive salary.\n* Company retreats.\n* Space to learn continuously and choose the tools and equipment for your job\n* Paid trips to conferences and books of your choice.\n* Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.\n* Paid membership at a fitness club of your choice.\n\nSemaphore is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.\n\n\n\n\n#Location\n🌏 Worldwide
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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Customer Support Specialistverified closed
United States and Canada
This job post is closed and the position is probably filled. Please do not apply.
Hey there! 👋 \n\n\n\n**Carb Manager** is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped millions of people lose weight and achieve their health goals. We consistently rank over 4.8/5 on the iOS App Store and Google Play with over 500,000 reviews. Check out our hashtag on Instagram, with thousands of enthusiastic posts! 🥑🙌\n\n\n\nWe're growing rapidly. 2020 was a breakout year for Carb Manager, and we’re soon launching a whole new version of our app. It’s an exciting time!\n\n\n\n### About Our Company\n\nCarb Manager is fun and casual, with a strong “start-up” vibe, though our product has an 11-year history. We chit chat, send GIFs, discuss current affairs, TV shows, and share pet photos 🐓 in our Slack channels.\n\n\n\nWe've always been a 100% remote company.\n\n\n\nThis is a fantastic company to work for that puts employees first and offers:\n\n\n\n* The benefits of a remote lifestyle \n\n* The reach and impact of an established brand\n\n* The energy and dynamism of a startup\n\n* The stability of a profitable company with strong financials\n\n* A creative, entrepreneurial, friendly, and supportive culture\n\n* The ability to make a real, positive impact in the world\n\n* Competitive pay\n\n* Yearly company retreats (post-pandemic)\n\n* Direct access to the founder/CEO\n\n* The ability to create and define your role\n\n* Growth potential\n\n* Paid subscriptions to any tools or services required to crush it in your role\n\n* A kind, endlessly interesting, and international team\n\n\n\nFull-time positions include:\n\n* Comprehensive health/dental/vision benefits\n\n* 401(k) (available in the US)\n\n* Paid parental leave\n\n* Generous vacation time and 12 paid holidays\n\n\n\nWe are open to filling this position on either a full-time or part-time basis.\n\n# Responsibilities\n As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Support Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.\n\n\n\n* Respond to customer queries in a timely and accurate way within our help desk software, Intercom\n\n* Identify customer needs and help customers use specific features\n\n* Facilitate customer success: Help customers achieve their goals\n\n* Contribute to written external and internal knowledge base content\n\n* Analyze and report product bugs and usability problems\n\n* Update our internal tools with information about technical issues and useful discussions with customers\n\n* Monitor customer feedback on social media and reach out to provide assistance\n\n* Share feature requests and effective workarounds with team members\n\n* Inform customers about new features and functionality\n\n* Follow up with customers to ensure their technical issues are resolved\n\n* Gather customer feedback and share with our Product, Sales and Marketing teams\n\n \n\n# Requirements\n* Proven record of customer support expertise\n\n* Keen interest in helping people achieve success with lifestyle and diet goals\n\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n\n* Superbly patient and empathetic\n\n* Entrepreneurial spirit\n\n* Experienced and comfortable using a variety of apps, ranging from customer support platforms to team communications, performance, and project management tools. We use Intercom, Slack, Zoom, GSuite, Notion, Klaus, and Document360.\n\n* Excellent command of English, with impeccable writing skills\n\n* Ability to thrive in a small, globally distributed, remote company, that values fun and productive team communications\n\n* Flexible and capable of adapting to the needs of a fast-growing company\n\n\n\nIn addition, these qualities would be a plus:\n\n* Fluency in a language other than English, especially Spanish or French\n\n* Formal technical writing training and/or experience\n\n* An interest in nutrition in general, and Keto in particular\n\n* Advanced technical skills, such as web development, QA testing, or data analytics\n\n\n\nSince we are a remote team, you’ll need to have:\n\n* Your own dedicated workspace\n\n* High-quality Internet access\n\n* A regular schedule that fits your situation but is flexible to cover gaps and to participate in team and company meetings in real-time. We’re headquartered in the U.S. west coast.\n\n\n\nCandidates must be based and authorized to work in the U.S. or Canada.\n\n#Location\nUnited States and Canada
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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.