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Browse 4+ Remote Technical Writing Jobs in September 2020 at companies like Carb Manager, Buddyboss and Dashbird working as a Lead Developer Advocate, Senior Marketing Copywriter or Customer Support Specialist. Last post

Browse 4+ Remote Technical Writing Jobs in September 2020 at companies like Carb Manager, Buddyboss and Dashbird working as a Lead Developer Advocate, Senior Marketing Copywriter or Customer Support Specialist. Last post

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Carb Manager


Customer Support Specialist

verified
United States and Canada

Customer Support Specialist


Carb Manager

United States and Canada

customer support

health

mobile app

saas

customer support

health

mobile app

saas

This job post is archived and the position is probably filled. Please do not apply.
Hey there! 👋 \n\n\n\n**Carb Manager** is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped millions of people lose weight and achieve their health goals. We consistently rank over 4.8/5 on the iOS App Store and Google Play with over 500,000 reviews. Check out our hashtag on Instagram, with thousands of enthusiastic posts! 🥑🙌\n\n\n\nWe're growing rapidly. 2020 was a breakout year for Carb Manager, and we’re soon launching a whole new version of our app. It’s an exciting time!\n\n\n\n### About Our Company\n\nCarb Manager is fun and casual, with a strong “start-up” vibe, though our product has an 11-year history. We chit chat, send GIFs, discuss current affairs, TV shows, and share pet photos 🐓 in our Slack channels.\n\n\n\nWe've always been a 100% remote company.\n\n\n\nThis is a fantastic company to work for that puts employees first and offers:\n\n\n\n* The benefits of a remote lifestyle \n\n* The reach and impact of an established brand\n\n* The energy and dynamism of a startup\n\n* The stability of a profitable company with strong financials\n\n* A creative, entrepreneurial, friendly, and supportive culture\n\n* The ability to make a real, positive impact in the world\n\n* Competitive pay\n\n* Yearly company retreats (post-pandemic)\n\n* Direct access to the founder/CEO\n\n* The ability to create and define your role\n\n* Growth potential\n\n* Paid subscriptions to any tools or services required to crush it in your role\n\n* A kind, endlessly interesting, and international team\n\n\n\nFull-time positions include:\n\n* Comprehensive health/dental/vision benefits\n\n* 401(k) (available in the US)\n\n* Paid parental leave\n\n* Generous vacation time and 12 paid holidays\n\n\n\nWe are open to filling this position on either a full-time or part-time basis.\n\n# Responsibilities\n As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Support Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.\n\n\n\n* Respond to customer queries in a timely and accurate way within our help desk software, Intercom\n\n* Identify customer needs and help customers use specific features\n\n* Facilitate customer success: Help customers achieve their goals\n\n* Contribute to written external and internal knowledge base content\n\n* Analyze and report product bugs and usability problems\n\n* Update our internal tools with information about technical issues and useful discussions with customers\n\n* Monitor customer feedback on social media and reach out to provide assistance\n\n* Share feature requests and effective workarounds with team members\n\n* Inform customers about new features and functionality\n\n* Follow up with customers to ensure their technical issues are resolved\n\n* Gather customer feedback and share with our Product, Sales and Marketing teams\n\n \n\n# Requirements\n* Proven record of customer support expertise\n\n* Keen interest in helping people achieve success with lifestyle and diet goals\n\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n\n* Superbly patient and empathetic\n\n* Entrepreneurial spirit\n\n* Experienced and comfortable using a variety of apps, ranging from customer support platforms to team communications, performance, and project management tools. We use Intercom, Slack, Zoom, GSuite, Notion, Klaus, and Document360.\n\n* Excellent command of English, with impeccable writing skills\n\n* Ability to thrive in a small, globally distributed, remote company, that values fun and productive team communications\n\n* Flexible and capable of adapting to the needs of a fast-growing company\n\n\n\nIn addition, these qualities would be a plus:\n\n* Fluency in a language other than English, especially Spanish or French\n\n* Formal technical writing training and/or experience\n\n* An interest in nutrition in general, and Keto in particular\n\n* Advanced technical skills, such as web development, QA testing, or data analytics\n\n\n\nSince we are a remote team, you’ll need to have:\n\n* Your own dedicated workspace\n\n* High-quality Internet access\n\n* A regular schedule that fits your situation but is flexible to cover gaps and to participate in team and company meetings in real-time. We’re headquartered in the U.S. west coast.\n\n\n\nCandidates must be based and authorized to work in the U.S. or Canada.\n\n#Location\nUnited States and Canada


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# How do you apply?\n\n This job post has been archived by the poster, which means they probably have enough applicants now. Please do not apply.

BuddyBoss

 

Senior Marketing Copywriter

verified
🌏 Worldwide

Senior Marketing Copywriter  


BuddyBoss

🌏 Worldwide

copywriting

scriptwriting

vsl

video sales letter

copywriting

scriptwriting

vsl

video sales letter

This job post is archived and the position is probably filled. Please do not apply.
**About the Company**\n\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses.\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience.\n\n**Responsibilities**\n* Creating articles, emails and social media posts to notify about new product releases and other product related updates. \n* Writing scripts for video content including (Video Sales Letters, Video Ads and more…)\n* Working closely with the marketing team to plan product promotions and campaigns. \n* Becoming very comfortable with writing in the company’s brand voice. \n* Gaining a deep understanding of our products and marketing strategies. \n* Researching copy angles, gathering social/scientific proof and understanding market messaging. \n* Understanding our audiences’ wants, needs, and pain points. \n* Crafting compelling copy for a variety of mediums/campaigns including emails, websites, product pages, landing pages, ads, videos, webinars, case studies, transactional pages and social. \n* Working closely with marketing and optimization teams to write new emails, headlines, sales pages, etc. for testing and optimization. \n* Telling persuasive stories and creating copy/campaigns that evoke emotion, create credibility and inspire action.\n* Writing copy that is clear, compelling and concise but also compassionate and creative. \n* Participate in, and occasionally lead, brainstorming sessions with the marketing team. \n* Other related responsibilities, as we see fit. \n\n**Skills**\n* Experience working in a tech company \n* Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures\n* Excellent written skills in English\n* Strong working knowledge of Google Docs\n\n**Bonus Skills**\n* Experience within the WordPress eco-system\n* Experience working for a company in the EdTech or online community space\n* Experience with email marketing software including building automations\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
This job post is archived and the position is probably filled. Please do not apply.
Dashbird is an organization that helps developers succeed at building serverless applications. We offer a monitoring and debugging platform to some of the most innovative companies in the world. We have global investors and a long-term vision for the future of serverless applications.\n\nIf you like **researching technical topics, fiddling with cutting edge technology, educating developers and building a community**, then this job is for you. \n\n\n\n\n# Responsibilities\n * Researching serverless topics\n* Experimenting with cloud technologies\n* Educating developers about serverless\n* Speaking at conferences\n* Participating in serverless community discussions\n\n \n\n# Requirements\n* Previous experience in Developer Advocacy\n* Experience in building with serverless\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Platform.sh


Seasoned Technical Writer

Seasoned Technical Writer


Platform.sh


technical writing

devops

documentation

web technologies

technical writing

devops

documentation

web technologies

This job post is archived and the position is probably filled. Please do not apply.
Are you passionate about web applications, devops, containerization, and software as a service (SaaS)? Do you care deeply about good communication, tone of voice, and clean grammar? Are you equally comfortable motivating others to write and reviewing their work as you are writing your own? Perfect. Join our Developer Relations (DevRel) team as a Seasoned Technical Writer and help us convey to developers worldwide how awesome our product is.\n\nOur DevRel team speaks directly to the people who matter the most in our business, the developers who write and deploy web applications. We think their thoughts, feel their pain, and share their joy when things “just work”. We use How-To guides, Tutorials, Articles, and Reference Manuals to address all aspects of a developer’s learning path. We mix screencasts and videos with immaculately crafted texts for rich and engaging learning experiences.\n\nYour role will be to cultivate a culture of contribution from our internal team of over 100 technologists, and to take the inputs they give you and add the structure and narrative needed to purpose fit the material to the task at hand. You will also constantly check the accuracy of the material by testing what is written, meaning you will learn and know our tools and technology thoroughly, while maintaining the perspective of the new customer or developer seeing the product for the first time.\n\n\n\n**This is a remote job. Work from anywhere!**\n\n**About Platform.sh**\n\nPlatform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.\n\nWe give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.\n\nPlatform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University and The British Council.\n\nWe want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.\n\n# Responsibilities\n \n- Assist in the vision, strategy, direction, and implementation of product documentation and learning materials\n- Work with product owners, engineering, marketing, support, and sales to identify opportunities for improving developer experience when using the Platform.sh product\n- Transform technical concepts into documentation learning materials that are structured and effective\n- Help establish guidelines and structures for all documentation and learning materials\n- Foster contribution to documentation and learning materials across the company \n\n# Requirements\n**Preferred Qualifications**\n\n- Published works  or impactful blog\n- Obsessive about technical accuracy\n- Experience with web technologies, including PHP, Python, Ruby, or JavaScript.\n- Independent and curious self-starter\n- Demonstrated ability to produce high-quality technical content and drive complex documentation projects\n- Demonstrated successful collaboration with technologists and partners\n- Able to quickly grasp new technical concepts with enthusiasm.\n- Proven success when working remotely\n\n**Basic Qualifications**\n\n- Degree in English, Technical Writing, or a related field\n- 5+ years of experience writing documentation for a developer audience\n- Experience architecting, writing, and editing technical documentation for software developers\n- Experience with documentation for web applications, hosting, or devops\n- Experience with Git, Markdown, HTML\n- English native speaker


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! If you want to advertise, we do not do CPA/aff/perf ads ever.Thanks for the message! We will get back to you soon.

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