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Remote Technical Support L2 Job in February 2019 at companies likeCrossover and posted 11 days ago

Remote Technical Support L2 Job in February 2019 at companies likeCrossover and posted 11 days ago

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This month


Crossover

L2 Customer Support Architect ($60k/year) Work


Crossover


l2

technical support

customer support

architecture

l2

technical support

customer support

architecture

11d

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, itโ€™s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}# Responsibilities{linebreak} **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**{linebreak}* Deliver a world-class experience in each ticket interaction providing in-depth technical support{linebreak}* Continuously learn to support multiple products across multiple technologies.{linebreak}* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.{linebreak}* Meet and exceed weekly production and quality goals.{linebreak}* Participate in our very own โ€˜pair support programโ€™ and share knowledge with colleagues.{linebreak}* Write knowledge base articles{linebreak}* Solve customer issues that L1 Customer Support Engineers could not solve {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}{linebreak}* Have a Bachelorโ€™s degree or equivalent{linebreak}* Have perfect spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Demonstrate an intermediate to advanced understanding of the following:{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* SQL Queries {linebreak}* SSH/Sudo Commands{linebreak}* Sharepoint - Intermediate{linebreak}* Active Directory/SSO/SAML/LDAP {linebreak}* Java / JavaScript / CSS / HTML{linebreak}* Asynchronous Transaction/Event Processes{linebreak}* Interpret/Understand Monitoring/Graphing Tools {linebreak}* Analysis of Log Files - Intermediate minimum{linebreak}* Be a master in troubleshooting, issue tracking, and ticket management{linebreak}* Be able to write specs/documentation/knowledge base articles{linebreak}* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

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๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


Crossover

L2 Customer Support Architect ($60k/year)


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

3mo

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, itโ€™s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}* Bachelorโ€™s degree or equivalent{linebreak}* Pristine spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies{linebreak}{linebreak}**Can demonstrate an intermediate to advanced understanding of the following:**{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python

See more jobs at Crossover

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Apply for this Job

๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.