Remote Technical Support + Engineer Jobs in Dec 2019 πŸ“ˆ Open Startup
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4 Remote Technical Support Engineer Jobs at companies like Crossover, IVPN and last posted 10 months ago

4 Remote Technical Support Engineer Jobs at companies like Crossover, IVPN and last posted 10 months ago

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Crossover


L1 Customer Support Engineer ($30k/year) Work

L1 Customer Support Engineer ($30k/year) Work


Crossover


technical support

client service

l1

customer support

technical support

client service

l1

customer support

10mo
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n\n\n**Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n\n# Responsibilities\n **On a daily basis you will:**\n\n* Provide a world-class customer experience\n* Be available when customers need you in a 24/7 model\n* Work one-on-one with customers in helping them succeed with their new software product\n* Get in front of problems and proactively help customers resolve potential issues\n* Resolve calls efficiently and effectively\n* Meet productivity and quality goals for all tickets solved\n* Learn multiple products at the same time\n* Learn how to master playbooks and implement best practices\n* Write knowledge base articles to fill knowledge gaps \n\n# Requirements\n**To excel in this position you will need to:**\n\n* Have strong English oral and written communication skills\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n* Have basic to intermediate technical knowledge in the following technologies/languages:\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n* Previous Telco experience is highly desirable

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Crossover


L1 Customer Support Engineer ($30k/year)

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

1yr
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n# Responsibilities\n **Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Strong oral/written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to learn multiple products across multiple technologies\n* Ability to write knowledge base articles and step by step guides\n* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Basic to Intermediate technical knowledge in the following:**\n* Unix/Linux\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* AWS\n* Active Directory\n* Network and Web Servers\n* Sharepoint\n* Java / JavaScript / CSS / HTML\n

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# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

IVPN


Customer Support Engineer

verified

Customer Support Engineer


IVPN

verified

customer support

technical support

engineer

customer support

technical support

engineer

2yr
IVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. We would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries and you will report directly to the head of customer support\n\n\n\n*The position is fully remote and you will be expected to choose an 8 hour shift anywhere from 2pm EST to 03:30am EST*\n\n\n\n### Key responsibilities\n\n\n\n* Helping customers understand their threat model to help them determine what products best suit their needs\n\n* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat\n\n* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us\n\n\n\n### Requirements\n\n\n\n* Min 2 years of technical support\n\n* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued\n\n* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management\n\n* Self-starter, able to work independently\n\n* Fluent English, both verbal and written\n\n* Ability to understand and write on technical topics related to computer networks and security\n\n* Knowledge of security concepts, VPN, encryption, firewalls etc\n\n* Desire to gain expertise in network security

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# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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πŸ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.