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Browse 4+ Remote Technical Jobs in September 2020 at companies like Pipe, Strongdm and Cartstack working as a Technical Support Specialist - Growing SaaS Business, Account Manager or Growth Engineer. Last post

Browse 4+ Remote Technical Jobs in September 2020 at companies like Pipe, Strongdm and Cartstack working as a Technical Support Specialist - Growing SaaS Business, Account Manager or Growth Engineer. Last post

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Pipe


Growth Engineer


๐ŸŒ Worldwide

Growth Engineer


Pipe

๐ŸŒ Worldwide

marketing

growth

content

seo

marketing

growth

content

seo

This job post is archived and the position is probably filled. Please do not apply.
So [Pipe](https://addpipe.com) is looking for or a driven, experienced growth engineer to join our team and explore in depth possible growth channels across the entire funnel, from acquisition to retention. \n\nWe're a small remote dev team spread throughout Europe working on a technical product. We develop [https://addpipe.com](https://addpipe.com), a video recording platform used by developers inside companies to add video recording to their web apps or mobile apps. Many of our customers are HR companies doing video interviews, but the use cases vary from interactive campaigns to education and authentication. We need to target developers and customers with all these use cases.\n\nSo far we've experimented with:\n* Content: mostly tech oriented blog posts and how to integrate with major form building solutions\n* AdWords and Twitter ads\n* Social (Twitter, StackOverflow, Quora)\n* SEO\n* Engineering (WordPress plugin)\n* Referrals\n\nBut the channels above do not get the love they deserve from us. As techies, our main love is product & development. It comes easy to us to develop another feature or cut S3 storage costs . We need someone equally passionate about growth and finding new ways to grow to join us and give these channels the love they deserve and find for the product the customers it deserves.\n\nYouโ€™ll work closely with me, the CTO and the rest of the team to explore and identify best areas for growth but you'll work directly on designing & implementing experiments to test your ideas for different acquisition channels, target customers and touch points down the road (conversion & retention).\n\nWe'll be offering a fixed and variable salary to compensate for great work. You should be able to issue an invoice for your work. Everything is negociable.\n\n# Responsibilities\n A) Your 1st responsibilities will revolve around gathering and tracking important KPIs\n* Make sure our existing analytics tools are gathering and reporting accurate data\n* Set up (weekly) KPIs (website visitors, visitor conversion rate, trial conversion rate, new accounts, spend, etc.) and track them\n* Track traffic by channel (organic, ads, social, etc.) and measure KPIs per channel\n* Research, select, and implement marketing tools to help measure & analyze our traffic & campaigns\n\nB) But we'll also do some exploratory work which impacts several channels down the line:\n* Research & maintain an up to date structured list of keywords we should work with in paid advertising, SEO and content\n\nC) You'll then move on to exploring but also diving in depth on topics regarding some of the acquisition channels we've used:\n\n* Content Creation & Publishing\n* Display Ads & SEM\n* SEO\n* Social\n\nWe have a lot of ideas here we're willing to invest in!\n\nD) With aquisition channels up to speed we can look at optimizing the visitor to trial conversion rate:\n\n* Review the onboarding process and come up with improvements to streamline the process\n* Review the website and come up with improvements to drive up the conversion rate\n\nE) And at optimizing the trial to paid conversion rate using part product, part sales and part email techniques \n\n# Requirements\nGiven the above marketing channels we're looking for someone who :\n* has experience in SaaS marketing, ideally in a growth-focused role\n* works easily with Google Analytics, Google Search Console and Keyword Planner\n* has experience with advertising and managing budgets on an ad network like AdWords or Twitter ads\n* has experience with writing and publishing content in English\n* has basic knowledge of HTML, CSS , JavaScript\n\nBonus points if you have:\n* written or published technical articles\n* more than basic knowledge of HTML, CSS, JS, SQL, Git, Linux, GitLab\n* product marketing experience\n* good copywriting skills\n* sales experience (identifying leads, researching leads, developing leads, closing leads)\n \n\n#Salary\n$Competitive salary with both fixed and variable components\n\n\n#Location\n๐ŸŒ Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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strongDM


Account Manager

verified

Account Manager


strongDM


customer support

technical

exec

customer support

technical

exec

This job post is archived and the position is probably filled. Please do not apply.
strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:\n\n* โ€œGod this is -- pardon my language -- f*cking awesomeโ€\n* โ€œstrongDM just works. You forget itโ€™s even there.โ€\n\nThere are no salespeople at strongDM; only engineers. We have a technical product with technical buyers. You canโ€™t sell heads of infrastructure ๐Ÿ˜Š you can only show them the way. \n\nThe Manager, Accounts will be responsible for managing accounts, their happiness, retention, and growth, from POC through to an ongoing relationship. The right person for this role is a consultative hustler who can successfully empathize with their customer and drive them to adopt strongDM more completely. \n\nCompensation\n* Aggressive; we succeed when you succeed!\n* Strong base + commission\n* Medical, dental, and vision insurance\n* 3 weeks PTO + standard holidays\n* Equity in a fast-growing startup\n* No travel required\n\n# Responsibilities\n * Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.\n* Engage existing strongDM customers to cause greater adoption of the product (via user count, feature penetration, or both).\n* Experience with implementing software products or solutions in large and dynamic enterprise companies\n* Provide industry-leading customer service and responsiveness.\n* Conduct technical discovery, value proposition communication, architectural and application guidance.\n* Manage customer success by owning the end-to-end post sales customer lifecycle โ€“ including on-boarding, expansion phase, and renewals.\n* Create a frictionless onboarding process for the customer by working closely with Support, Engineering, and Sales Engineering teams.\n* Work directly with Founders. \n\n# Requirements\n* Strong familiarity with databases (modern and legacy), servers (Linux & Windows), networking, and/or programming languages.\n* Be mature, polished, and with strong self-motivation.\n* 5+ years in a Security or Infrastructure external-facing role.


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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CartStack


Technical Support Specialist Growing Saas Business

verified
Unites States, Canada

Technical Support Specialist Growing Saas Business


CartStack

Unites States, Canada

technical

saas

english

ecommerce

technical

saas

english

ecommerce

This job post is archived and the position is probably filled. Please do not apply.
Description:\nAs a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :)\n\nCartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simpleโ€ฆ. Be known as the most powerful visitor abandonment recovery solution in the world! \n\nCheck out our company values page here - http://www.cartstack.com/values/.\n\n\nBenefits:\n* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)\n* We genuinely care about our employees/contractors and their happiness in their every day work\n* Chance to step in and have a big impact on a growing SaaS company\n* A fun, relaxed company culture (Skype happy hours every month!)\n* Annual team trip where we meet in person for work and fun!\n* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)\n* Competitive compensation (w/ opportunity for growth related bonuses)\n* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks\n\n\nSo, sound like an awesome fit for you? If so, we'd love to hear from you!\n\n\n# Responsibilities\n * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)\n* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)\n* Pro-actively helping new trialers get onboarded with their new accounts\n* Assist in developing first-class content for our help docs website\n* Review existing customer accounts for any issues or possible account optimizations\n* Reach out to customers about referrals and testimonials\n* Come up with and execute random acts of kindness for our customers :)\n\nThis is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). \n\n# Requirements\n* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people\n* You love to solve complex, technical issues\n* 1 + years of customer support experience (Bonus if it's for a SaaS company!)\n* Foundational understanding of HTML and JavaScript\n* Experience working in a remote environment\n* College educated\n* Fantastic writer and communicator\n* Access to high-speed internet\n\n#Location\nUnites States, Canada


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position
This job post is archived and the position is probably filled. Please do not apply.
Join the fastest growing data loss prevention SaaS startup! Teramind (www.teramind.co) is a late-stage, fast-paced SaaS startup with aspirations to take over the world in the insider threat and data loss prevention space. We are looking for an SEO and digital content marketing master, with a strong technology background and familiarity with the cybersecurity space to take over our content marketing and SEO. The successful candidate will work closely with the head of marketing and CTO of the company to devise, plan and execute an aggressive content marketing strategy. This is an individual contributor position.\n\n\n\n\n\n\n\n# Responsibilities\n * Contributing to planning, executing and analyzing the company's SEO and web content strategy\n* Optimizing the paths to conversion\n* Writing web content, emails/newsletters (includes drip marketing, A/B testing and optimization)\n \n\n# Requirements\nQualifications Include:\n\n* Excellent knowledge of SEO, content marketing and A/B testing\n* Funnel optimization and email marketing experience\n* Knowledge of the best practices of the main social media channels\n* Familiarity with Google Analytics \n* Analytical skills\n* Proven ability to work remotely, independently with minimal supervision as part of a globally distributed team


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position
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