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3 Remote Technical Jobs at companies like Strongdm, Cartstack and Teramind last posted 2 months ago

3 Remote Technical Jobs at companies like Strongdm, Cartstack and Teramind last posted 2 months ago

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strongDM

verified

Account Manager


strongDM


customer support

account management

technical

exec

customer support

technical

exec

2mo

Apply

strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:{linebreak}{linebreak}* β€œGod this is -- pardon my language -- f*cking awesome”{linebreak}* β€œstrongDM just works. You forget it’s even there.”{linebreak}{linebreak}There are no salespeople at strongDM; only engineers. We have a technical product with technical buyers. You can’t sell heads of infrastructure 😊 you can only show them the way. {linebreak}{linebreak}The Manager, Accounts will be responsible for managing accounts, their happiness, retention, and growth, from POC through to an ongoing relationship. The right person for this role is a consultative hustler who can successfully empathize with their customer and drive them to adopt strongDM more completely. {linebreak}{linebreak}Compensation{linebreak}* Aggressive; we succeed when you succeed!{linebreak}* Strong base + commission{linebreak}* Medical, dental, and vision insurance{linebreak}* 3 weeks PTO + standard holidays{linebreak}* Equity in a fast-growing startup{linebreak}* No travel required{linebreak}{linebreak}# Responsibilities{linebreak} * Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.{linebreak}* Engage existing strongDM customers to cause greater adoption of the product (via user count, feature penetration, or both).{linebreak}* Experience with implementing software products or solutions in large and dynamic enterprise companies{linebreak}* Provide industry-leading customer service and responsiveness.{linebreak}* Conduct technical discovery, value proposition communication, architectural and application guidance.{linebreak}* Manage customer success by owning the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals.{linebreak}* Create a frictionless onboarding process for the customer by working closely with Support, Engineering, and Sales Engineering teams.{linebreak}* Work directly with Founders. {linebreak}{linebreak}# Requirements{linebreak}* Strong familiarity with databases (modern and legacy), servers (Linux & Windows), networking, and/or programming languages.{linebreak}* Be mature, polished, and with strong self-motivation.{linebreak}* 5+ years in a Security or Infrastructure external-facing role.

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πŸ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


CartStack

Unites States, Canada verified

Technical Support Specialist - Growing Saas Business


CartStack


technical

saas

english

ecommerce

technical

saas

english

ecommerce

Unites States, Canada4mo

Apply

Description:{linebreak}As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :){linebreak}{linebreak}CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! {linebreak}{linebreak}Check out our company values page here - http://www.cartstack.com/values/.{linebreak}{linebreak}{linebreak}Benefits:{linebreak}* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year){linebreak}* We genuinely care about our employees/contractors and their happiness in their every day work{linebreak}* Chance to step in and have a big impact on a growing SaaS company{linebreak}* A fun, relaxed company culture (Skype happy hours every month!){linebreak}* Annual team trip where we meet in person for work and fun!{linebreak}* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses){linebreak}* Competitive compensation (w/ opportunity for growth related bonuses){linebreak}* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks{linebreak}{linebreak}{linebreak}So, sound like an awesome fit for you? If so, we'd love to hear from you!{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone){linebreak}* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript){linebreak}* Pro-actively helping new trialers get onboarded with their new accounts{linebreak}* Assist in developing first-class content for our help docs website{linebreak}* Review existing customer accounts for any issues or possible account optimizations{linebreak}* Reach out to customers about referrals and testimonials{linebreak}* Come up with and execute random acts of kindness for our customers :){linebreak}{linebreak}This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). {linebreak}{linebreak}# Requirements{linebreak}* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people{linebreak}* You love to solve complex, technical issues{linebreak}* 1 + years of customer support experience (Bonus if it's for a SaaS company!){linebreak}* Foundational understanding of HTML and JavaScript{linebreak}* Experience working in a remote environment{linebreak}* College educated{linebreak}* Fantastic writer and communicator{linebreak}* Access to high-speed internet {linebreak}{linebreak}#Location{linebreak}- Unites States, Canada

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# How do you apply? Apply online
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πŸ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Join the fastest growing data loss prevention SaaS startup! Teramind (www.teramind.co) is a late-stage, fast-paced SaaS startup with aspirations to take over the world in the insider threat and data loss prevention space. We are looking for an SEO and digital content marketing master, with a strong technology background and familiarity with the cybersecurity space to take over our content marketing and SEO. The successful candidate will work closely with the head of marketing and CTO of the company to devise, plan and execute an aggressive content marketing strategy. This is an individual contributor position.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Contributing to planning, executing and analyzing the company's SEO and web content strategy{linebreak}* Optimizing the paths to conversion{linebreak}* Writing web content, emails/newsletters (includes drip marketing, A/B testing and optimization){linebreak} {linebreak}{linebreak}# Requirements{linebreak}Qualifications Include:{linebreak}{linebreak}* Excellent knowledge of SEO, content marketing and A/B testing{linebreak}* Funnel optimization and email marketing experience{linebreak}* Knowledge of the best practices of the main social media channels{linebreak}* Familiarity with Google Analytics {linebreak}* Analytical skills{linebreak}* Proven ability to work remotely, independently with minimal supervision as part of a globally distributed team

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# How do you apply? Email your LinkedIn profile and resume to [email protected]
Apply for this Job

πŸ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.