Remote Tech Support Jobs in October 2019 📈 Open Startup
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3 Remote Tech Support Jobs at companies like Orcid, Inc., Doximity and Teramind last posted 7 months ago

3 Remote Tech Support Jobs at companies like Orcid, Inc., Doximity and Teramind last posted 7 months ago

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ORCID, Inc.


User Support Specialist

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support

7mo
**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. \n\n**THE ROLE**\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. \n\n**WE PROVIDE**\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop will be provided\n\n\n\n\n\n# Responsibilities\n **RESPONSIBILITIES**\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify trends in user requests and determine the best methods to address them\n* Identify process improvements for the ticketing and user feedback workflows\n* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with QA, research, and other tasks as needed \n\n# Requirements\n**REQUIREMENTS**\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n**NICE TO HAVE REQUIREMENTS**\n\n* Additional language knowledge\n* 3 years of experience providing email-based technical support\n* Experience with HTML\n* Experience working remotely or in the research community\n* Experience writing technical documentation\n* Experience using Zendesk\n* Ability to work occasional weekend shifts

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Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients.\n\nWe value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare.\n\nWe are currently looking for a Systems Administrator to provide superior support for technical issues of moderate complexity in a timely fashion. With a highly distributed employee base in a high growth company, this role demands a self directed go-getter with a ‘whatever it takes’ mentality. Our perfect Systems Administrator is curious, driven to solve problems, and self-sufficient. While this role won’t operate following the sun we do expect flexibility as issues may arise outside of “normal” working hours.\n\n**How you’ll make an impact:**\n* Independently triage and resolve Tier 1 & 2 technical issues for R&D employees with a sense of urgency\n* Educate and support local and remote users on appropriate usage of a variety of software and systems used in day-to-day operations\n* Manage distribution and recovery of company equipment during onboarding and offboarding\n* Maintain employee access to various platforms such as GitHub and AWS - leveraging technologies such as Terraform and other scripting\n\n**What we’re looking for:**\n* 3+ years’ of IT industry experience\n* Associates or Bachelor’s degree preferred (4+ years of experience will be accepted in lieu of a degree)\n* High proficiency configuring and troubleshooting Mac, iOS, and Android operating systems\n* Experience and understanding in implementing single sign-on products, particularly Okta\n* Strong knowledge of administration and tunneling with SSH and VPN\n* Familiarity with Server OS, Web Servers, Databases, and Server Applications\n* Familiarity with programming languages, such as Ruby or Python\n* Initiative, tenacity, and a passion for supporting customers\n* Be HIGHLY professional, friendly, patient, and positive!\n\n**About Doximity**\n\nWe’re thrilled to be named the Fastest Growing Company in the Bay Area, and one of Fast Company’s Most Innovative Companies. Joining Doximity means being part of an incredibly talented and humble team. We work on amazing products that over 70% of US doctors (and over one million healthcare professionals) use to make their busy lives a little easier. We’re driven by the goal of improving inefficiencies in our $2.5 trillion U.S. healthcare system and love creating technology that has a real, meaningful impact on people’s lives. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us!\n\n*Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.*

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Teramind


Senior Technical Support Engineer

verified

Senior Technical Support Engineer


Teramind

verified

linux

windows

tech support

customer support

linux

windows

tech support

customer support

1yr

Stats (beta): 👁 488 views,✍️ 0 applied (0%)
Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.\n\nRequired skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.\n\nThis is a full-time, remote position.\n\n# Responsibilities\n * Address customer issues\n* Work with engineers to resolve issues beyond your scope\n* Improve internal documentation\n* Write scripts to do log analysis \n\n# Requirements\n- Excellent knowledge of Linux and Windows\n- Knowledge of a scripting language such as powershell, perl, python, ...\n- Knowledge of basic SQL statements\n- Experience with firewalls\n- Experience with anti-virus / anti-malware software\n- Strong written and oral communication skills\n- Strong technical troubleshooting and problem-solving skills

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# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.