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Remote Tech Support Job in February 2019 at companies likeDoximity and Teramind posted 4 months ago

Remote Tech Support Job in February 2019 at companies likeDoximity and Teramind posted 4 months ago

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Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients.{linebreak}{linebreak}We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare.{linebreak}{linebreak}We are currently looking for a Systems Administrator to provide superior support for technical issues of moderate complexity in a timely fashion. With a highly distributed employee base in a high growth company, this role demands a self directed go-getter with a ‘whatever it takes’ mentality. Our perfect Systems Administrator is curious, driven to solve problems, and self-sufficient. While this role won’t operate following the sun we do expect flexibility as issues may arise outside of “normal” working hours.{linebreak}{linebreak}**How you’ll make an impact:**{linebreak}* Independently triage and resolve Tier 1 & 2 technical issues for R&D employees with a sense of urgency{linebreak}* Educate and support local and remote users on appropriate usage of a variety of software and systems used in day-to-day operations{linebreak}* Manage distribution and recovery of company equipment during onboarding and offboarding{linebreak}* Maintain employee access to various platforms such as GitHub and AWS - leveraging technologies such as Terraform and other scripting{linebreak}{linebreak}**What we’re looking for:**{linebreak}* 3+ years’ of IT industry experience{linebreak}* Associates or Bachelor’s degree preferred (4+ years of experience will be accepted in lieu of a degree){linebreak}* High proficiency configuring and troubleshooting Mac, iOS, and Android operating systems{linebreak}* Experience and understanding in implementing single sign-on products, particularly Okta{linebreak}* Strong knowledge of administration and tunneling with SSH and VPN{linebreak}* Familiarity with Server OS, Web Servers, Databases, and Server Applications{linebreak}* Familiarity with programming languages, such as Ruby or Python{linebreak}* Initiative, tenacity, and a passion for supporting customers{linebreak}* Be HIGHLY professional, friendly, patient, and positive!{linebreak}{linebreak}**About Doximity**{linebreak}{linebreak}We’re thrilled to be named the Fastest Growing Company in the Bay Area, and one of Fast Company’s Most Innovative Companies. Joining Doximity means being part of an incredibly talented and humble team. We work on amazing products that over 70% of US doctors (and over one million healthcare professionals) use to make their busy lives a little easier. We’re driven by the goal of improving inefficiencies in our $2.5 trillion U.S. healthcare system and love creating technology that has a real, meaningful impact on people’s lives. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us!{linebreak}{linebreak}*Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.*

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Teramind

verified

Senior Technical Support Engineer


Teramind


linux

windows

tech support

customer support

linux

windows

tech support

customer support

6mo

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Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.{linebreak}{linebreak}Required skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.{linebreak}{linebreak}This is a full-time, remote position.{linebreak}{linebreak}# Responsibilities{linebreak} * Address customer issues{linebreak}* Work with engineers to resolve issues beyond your scope{linebreak}* Improve internal documentation{linebreak}* Write scripts to do log analysis {linebreak}{linebreak}# Requirements{linebreak}- Excellent knowledge of Linux and Windows{linebreak}- Knowledge of a scripting language such as powershell, perl, python, ...{linebreak}- Knowledge of basic SQL statements{linebreak}- Experience with firewalls{linebreak}- Experience with anti-virus / anti-malware software{linebreak}- Strong written and oral communication skills{linebreak}- Strong technical troubleshooting and problem-solving skills

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# How do you apply? Email your resume to [email protected]{linebreak}{linebreak}
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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.