Remote Tech Support + Non Tech + Customer Support Jobs in Aug 2020 Open Startup
RSS
API
Remote HealthPost a job

find a remote job
work from anywhere

Browse 2 Remote Tech Support Non Tech Customer Support Jobs in August 2020 at companies like Credit Repair Cloud and Orcid, Inc. working as a User Support Specialist or Customer Happiness Representative. Last post

Test A
Test B
Test C

Browse 2 Remote Tech Support Non Tech Customer Support Jobs in August 2020 at companies like Credit Repair Cloud and Orcid, Inc. working as a User Support Specialist or Customer Happiness Representative. Last post

Remote HealthPost a job

Get a  email of all new remote Tech Support + Non Tech + Customer Support jobs

Subscribe
×

  Jobs

  People

👉 Hiring for a remote Tech Support + Non Tech + Customer Support position?

Post a job
on the 🏆 #1 remote jobs board

Previously

The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

Credit Repair Cloud

 

Customer Happiness Representative

verified
🌏 Worldwide

Customer Happiness Representative  


Credit Repair Cloud

🌏 Worldwide

tech support

phone support

customer support

non tech

tech support

phone support

customer support

non tech


👁 15,921 viewed | ✍️ 2,357 applied (15%)
This job post is archived and the position is probably filled. Please do not apply.
With almost 3,000 credit repair companies powered by Credit Repair Cloud, our customers have helped hundreds of thousands of consumers clean their credit, improved over 1,900,000 credit report items, and collected over $50,000,000 in revenue. Our mission to help entrepreneurs to start, run and grow profitable credit repair businesses began in early 2002 as a bootstrapped startup. Today we're a stable yet fast-growing (INC 5,000) company with over 50 team members around the globe and products that the industry loves.\n\n**Why What We Do Matters**\nAt Credit Repair Cloud, we create products that help Credit Heroes™ (entrepreneurs) to help their clients with their credit, to truly change lives, and make a great living in the process. We help them by creating the software, the systems, and the strategies, to grow multi-million dollar credit repair businesses from nothing.\n\n**Role**\nWe are looking for an assertive, friendly, highly organized Customer Support Rep.\nOur professional support team serves almost 3,000 companies on our platform (and growing) and is on the front lines of our organization. \n\nIn this role, you will help, encourage and support our customers via email, chat and phone. \n\n**Results** \n* Understand our industry and product \n* Resolve all customer issues, questions, or concerns in a timely manner\n* Work with your Sr. Agent to improve your numbers\n* Help support other team members as needed\n* Work together with the team to improve our processes \n* Maintain positive survey results for all customer interactions\n\n**Benefits**\n* Full-time position in a stable yet fast-growing, self-funded company (we make investments for the long term, as we don’t plan on selling our company. Ever.) \n* Freedom to work from anywhere. Though we do ask that you’ll be around for PST meetings, you will have flexibility with your schedule and of course your location. \n* 20 calendar days of paid time off a year, plus US holidays.\n* A highly supportive environment, an outstanding, smart and caring team and a real chance to learn and grow.\n* Work at a SaaS company whose mission is to change the lives of our customers, their clients, and our team. \n* Join a company early and have a voice in a future hundred million dollar company. \n* We hire for talent and drive, and it doesn’t matter what your gender, religion, race, or language are, who you date or who you spend your life or time with. What we care about is people who believe in our company’s mission to change lives, who help each other and the company grow and move forward. \n\n**Additional Info**\n* Start Date: 1-2 weeks from today\n* Credit Repair Cloud Homepage: https://www.creditrepaircloud.com/\n* Online Training / Webinar explaining what we do, why we do it & what we sell: https://w.creditrepaircloud.com/free-training\n* Customer Reviews: https://www.trustpilot.com/review/creditrepaircloud.com & https://tinyurl.com/CRC-Google-Reviews\n*** We strive to create an inclusive environment, empower employees and embrace diversity. We encourage every talented and qualified person to respond.\n**\n \n\n# Responsibilities\n * Provide customer support over email and possibly phone, with unparalleled attention to detail.\n* Be a positive and encouraging voice for our team, according to our Company Performance Culture Statement.\n* Resolve problems for human beings, not bots. Though we’re a tech company, we really emphasize the importance of making our users’ professional lives easier and treating one another with kindness. \n* Be a positive encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.\n* Customer service can get complex. You'll grow into a role in which you will help create order, repeatable processes, and systems around customer support tasks, and even write an occasional knowledge base article when you feel inspired.\n* We're an agile, fast-growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do, but to give you an idea of your daily work here at Credit Repair Cloud. \n\n# Requirements\n* You are an accountable, punctual, responsible, mature professional that has the discipline and requires little supervision post-training period \n* You have strong interpersonal, written and oral communication skills.\n* You genuinely care about your work and about the team \n* You are self-motivated \n* You are an inquisitive person, you always want to learn new things \n* You have excellent verbal and written English skills \n* You want to improve processes and strive when you’re given the freedom to do so \n* You are always on top of things. Nothing slips through the cracks \n* The ability to work in a quiet environment for making calls and a strong internet connection is a must. \n\n#Salary\n25000-31000\n\n\n#Location\n- 🌏 Worldwide

See more jobs at Credit Repair Cloud

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

ORCID, Inc.


User Support Specialist

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support


👁 5,359 viewed | ✍️ 9 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. \n\n**THE ROLE**\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. \n\n**WE PROVIDE**\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop will be provided\n\n\n\n\n\n# Responsibilities\n **RESPONSIBILITIES**\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify trends in user requests and determine the best methods to address them\n* Identify process improvements for the ticketing and user feedback workflows\n* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with QA, research, and other tasks as needed \n\n# Requirements\n**REQUIREMENTS**\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n**NICE TO HAVE REQUIREMENTS**\n\n* Additional language knowledge\n* 3 years of experience providing email-based technical support\n* Experience with HTML\n* Experience working remotely or in the research community\n* Experience writing technical documentation\n* Experience using Zendesk\n* Ability to work occasional weekend shifts

See more jobs at ORCID, Inc.

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

Send feedback