Remote Tech + Software Jobs in Feb 2020 📈 Open Startup
RSS
API
Remote HealthPost a Job

get a remote job
you can do anywhere

3 Remote Tech Software Jobs at companies like Orcid, Doist and Customer.io last posted 27 days ago

3 Remote Tech Software Jobs at companies like Orcid, Doist and Customer.io last posted 27 days ago

Get a  email of all new remote Tech + Software jobs

Subscribe
×

  Jobs

  People

👉 Hiring for a remote Tech + Software position?

Post a Job - $299
on the 🏆 #1 remote jobs board

Last 30 days

The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

ORCID


User Support Specialist

verified
🌏Worldwide

User Support Specialist


ORCID

🌏Worldwide verified

customer services

tech

software

nonprofit

customer services

tech

software

nonprofit

🌏Worldwide27d
THE ROLE\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive Researcher Services Team. The successful candidate will join our support team responding to user queries. On average the the team member will respond to ~500 tickets a week spending ~70% of their time on tickets. In addition to responding to tickets, the support specialist will help with other projects such as documentation, QA, ticket analytics, spam fighting or additional projects as needed. This position will report to the Researcher Services Lead and is part of the ORCID Technical Team. This position is full time (40 hour/week) and, like all positions at ORCID, is remote.\n\nWE PROVIDE\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop of your choice\n\nWHO WE ARE\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. We have a strong focus on user control and privacy. Launched in October 2012, there are now over 7,500,000 ORCID registrants, more than 1,100 organizational members, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 12 languages.\n\nORCID is a mission-driven not-for-profit organization grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our team is diverse, and based around the globe.\n\n\n# Responsibilities\n RESPONSIBILITIES\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify process improvements for the ticketing and user feedback workflows\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with other projects needed \n\n# Requirements\nREQUIREMENTS\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Chinese or French\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting and communicating actionable recommendations from feedback and data\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n* Able to work during US business hours (at least half the working day should be between 1400-2000 UTC) including making meetings at 1500 UTC\n\nNICE TO HAVE REQUIREMENTS\n\n* Additional language knowledge\n* 2 years of experience providing email-based technical support\n* Experience writing documentation\n* Experience helping with quality assurance\n* Statistical experience, especially with ticket data\n* Experience with HTML\n* Experience working remotely\n* Experience working for a startup or in the research community \n\n#Location\n- 🌏Worldwide

See more jobs at ORCID

# How do you apply? TO APPLY\n\nSend a cover letter and resume to [email protected] In your letter please include a pirate joke and your salary expectations (indicating a range is fine).
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Previously

Doist


Senior iOS Developer

verified

Senior iOS Developer


Doist

verified

ios

tech

software

macos

ios

tech

software

macos

11mo
At Doist, our mission is to inspire the workplace of the future by creating simple yet powerful productivity tools that promote a more fulfilling way to work and live.\n\nWe're a multidisciplinary, fully remote team that’s passionate about creating products, like [Todoist](https://www.todoist.com) and [Twist](https://www.twist.com), that improve people’s lives. We thrive on innovating new solutions to old productivity challenges and we seek to rethink how productivity tools are made.\n\nWhen you become a Doister, you’re not only joining a global, remote-first company, but a team of 60+ people who value:\n* Feeling empowered to achieve their ambitions\n* Inclusivity, open-mindedness, and diversity\n* The wellbeing of their teammates and the people around them\n* Making long-term, high-impact decisions, even if they’re harder\n* We invite you to visit our [blog](https://doist.com/blog/) to learn more about us, our values, and how we work.\n\n# Responsibilities\n **Your role:**\n\nAs an iOS Developer, you'll use your strong grasp of Computer Science fundamentals and experience in iOS development to continue creating an amazing experience for our users on Todoist for iOS. However at Doist, you’re not just a developer; with business aptitude, creativity, and strong interpersonal skills, you’ll collaborate in cross-functional teams to define and drive complex and exciting initiatives.\n\n**As an iOS developer, you’ll:**\n\n* Design, build, and maintain efficient, reusable, and reliable code\n* Participate in regular team code reviews\n* Work actively with members from the design, product, marketing, support, and other platform teams on new features and improvements, ensuring well-designed and consistent experiences\n* Contribute to the direction of the product (e.g. suggesting new ideas, investigating leveraging new technologies, etc.) \n\n# Requirements\n**We’re looking for someone who has:**\n\n* 3+ years of professional iOS development experience\n* Strong knowledge of Swift and Objective-C languages\n* Awareness and experience with the most relevant and recent iOS technologies\n* A background in designing and refactoring large-scale systems\n* Solid knowledge of testing principles\n* Solid notion of performance optimisation techniques\n* Strong communication skills in a remote, asynchronous context\n* Fluency in written and spoken English\n\n**Bonuses:**\n\n* Deep awareness of the Apple Human Interface Guidelines\n* Experience with WatchKit and AppKit\n* Experience with open-source projects\n* Experience on integrating third party technologies\n* Experience with XCTest framework and UITests\n* Experience with Git and GitHub\n* Experience working in remote teams\n\n**Benefits**\n\nWe’re bootstrapped, profitable, and committed to building a sustainable company that will grow for decades to come. We’ve built a benefits package that invests in our employee’s long-term personal and professional growth and well-being. Here’s a sample of what that includes:\n* **Work-Life balance.** That means 8 hours of work, 5 days each week (for a total of 40 hours) because the time you spend outside of work is just as important as the time you spend working.\n* **Flexible schedule and location.** This is a fully remote position, so you can work from wherever you please and on a schedule that works best for you. All you need is a computer and access to a stable internet connection (which we sponsor!).\n* **Generous paid vacation.** 40 days of paid time off to use however you like (vacation, national holidays, etc.).\n* **Paid parental leave.** 18 weeks of paid maternity leave and 5 weeks of paid paternity/adoption leave.\n* **Education stipend.** You’ll have a monthly budget to buy books, courses, and other resources you need to continue learning and developing.\n* **Competitive compensation.**\n* **And much more!**

See more jobs at Doist

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Customer.io


Product Designer

Product Designer


Customer.io


design

product

saas

software

design

product

saas

software

2yr
Hi, I’m Brian, Director of Product at Customer.io,\n \nI’d first like to introduce you to Fly, our current design system. We’ve reached a point where Fly is struggling to scale and hiring you is the piece of the puzzle we need to invest in leveling it up. I’m looking for someone to join our product team and be the vanguard of this effort!\n\nOur product work is done by squads: small groups of product managers, engineers, and designers like you, focused on solving a customer problem. In addition to wrangling our design system, you'll also be an integral part of a squad, helping to define and design the user experience.\n\nThe work you do here will raise the bar for the everyday communications we all receive. It drives us crazy when we get useless emails and notifications that feel like spam from companies we admire. Despite how poorly some companies communicate, we don’t think marketers are bad people. In fact, we believe they care about their customers, don’t want to waste their time, and simply don’t have the tools to do better. At Customer.io we’re on a mission to give our customers the superpower of sending and tracking great email, SMSes and push notifications. \n\nOur customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be genuine and personal in their messages to customers. We help businesses send relevant messages based on what people do or don’t do when using a web or mobile app. \n\nSound like the next step in your career? Read on and apply!\n\nP.S. Identify more as a UX Designer? UX Engineer? Don’t worry about it - let us know if you think this is the place for you.\n\n**What will you be doing?**\n\n- Taking over Fly, the component library we use to construct our app in close partnership with our front-end engineers and your fellow designers. Understand what works, what doesn’t, and take ownership of improving it.\n- Standardize and document these modular components, so the entire team knows how, where, and why to use them\n- Own UI and UX design for product features while partnering with engineering throughout the creation process\n- Use both data and customer research to validating your designs and refine concepts for new features\n- Separate trend from truth when it comes to design systems -- meaningfully leverage best practices, but don't be afraid to ignore the buzzwords and forge a path (and a Medium post) yourself!\n\n**You’ll be working with...**\n\n- Ivana, Sr UI/UX designer, to take features from concept to Customer.io! Together, you’ll collaborate on distilling user feedback into user goals, wireframes, visual designs, prototypes -- whatever the team needs to make our customers’ lives easier.\n- Kieran, Sr Product Designer, who will be your visual design partner as you corral our design system and take it to the next level.\n- Brian, our Director of Product, to figure out what we need to build next for our customers. With Brian you’ll focus a lot on customer problems and outcomes in order to cultivate an iterative design-driven team culture. Brian joined last year from Adobe, where he spent years building products for designers.\n- A team of front-end engineers with a passion for design and usability. They’ll be close partners: you’ll laugh together, you’ll cry together, you’ll do the best work of your lives together.\n\n**What will you bring to the table?**\n\n**You’re a natural systems thinker** and that’s exactly what makes you a great designer. Grids, modules, and typographic scale are your paintbrush. You see nonstandard, one-off interfaces as a rough design critique. You enjoy applying your systems in service of customer needs just as much as you enjoying crafting those systems.\n\n**Your north star** is making a design system and user experience harmonize perfectly. You realize it’s not just about a pattern library, it’s about constraining the ways the patterns can be assembled so they accelerate the both process of designing a product and empowering its user.\n\n**You’re hungry to learn**, and you love to understand how things work under the hood. You thrive in technical conversations with engineers where you need to balance constraints with design goals.\n\n**You’re scrappy and self-directed** when it comes to problem-solving and working on multiple projects at once. You’re looking to work with a startup where you’ll be responsible for the impact you make and have a lot of freedom. Working with folks in different time zones will be standard issue for you around here, so being able to stay determined, even when the answers aren’t in front of you, is essential. \n\n**You are a proactive communicator**. You strive to be articulate and empathetic in your interactions and believe in “working out loud” to share work early and helpfully. This might mean writing out your questions for the team, jumping on a quick call to clarify feature requirements, or building wireframes after documenting your assumptions.\n\n**Bonus!** Not a requirement, but shout about it if you have experience with... \n- Writing the HTML, CSS, and JS for the design system you create\n- Marketing Technology and/or SaaS Companies\n\n**Why should you work with Customer.io?**\n\nWork at our head office in Portland, OR or anywhere in the world you want. We want to enable you to do your best work, and this is how we aim to do that—\n\n**Competitive salary** - We’re offering $80,000-$100,000 USD for this position, with flexibility for location and experience.\n\n**Equity** - You'll own a piece of the company. It's not a get-rich-quick deal, but if you stay around for a while, we're planning to be a long-lasting company and your piece of it may be a nice bonus. \n\n**Big Impact** - Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company. \n\n**Great Tools** - Everyone in the company has a budget for a computer, a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.\n\n**Health Benefits** - We pay 100% of your premiums for medical, dental and vision. \n\n**Paid Parental & Medical Leave** - including adoption\n\n**Retreats** - We get our whole company together once a year. We've had retreats in Iceland, Barcelona, and Romania. \n\n**Vacation** - Rest and recuperation is important. We offer unlimited paid time off with a 2-week minimum per year.\n\n**Diversity statement**\n\nAt Customer.io, we’re committed to building a diverse environment, and encourage minority applicants. So far, we have team members in France, Germany, Canada, and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively, but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.\n\nCustomer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Basically, we follow the law, but also like you for who you are!\n\n**Come Join Us!**\n\nApply below, and make sure you tell us why you’re interested in the position! We’ve added a few questions that will also help us understand how you think. \n\n- Provide a resume or LinkedIn profile\n- Provide a portfolio or a few work samples\n- What’s the difference between an atom and a molecule?\n- When are you allowed to break the grid?\n- What do you think is the most interesting (or least interesting, red-herring) debate going in design today? \n- Creamy or crunchy peanut butter?\n

See more jobs at Customer.io

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

by levels.io