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customer support






english teacher

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**Our mission:**\nIn 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.\nWave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.\nWe recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...\n\n**How you'll help us achieve it:**\nDelighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.\n\n**In your first few months, you'll** \n* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.\n* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. \n* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.\n* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.\n* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.\n* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.\n* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.\n\n**Requirements** \n* *You have a high-level of proficiency in both English and French.*\n* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*\n* You feed off interacting with people and getting the best out of them.\n* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.\n* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.\n\n**Our company**\n* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.\n* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.\n* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis.

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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply.
We're looking for a Content Marketing Team Manager to help us rapidly grow the production and increase the effectiveness of our guides, reviews, and resources on business tools and productivity. Interested in leading a remote team of writers on a mission to help millions of professionals discover the best apps and learn the power of automation? Then read on…\n\nEven though our job description may seem like we are looking for a specific candidate, the role inevitably ends up tailored to the individual who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you love helping writers grow their careers, increasing your team's efficiency, setting ambitious team goals (for traffic, engagement, and more), and building out a growth-focused and sustainable content strategy.\n\nWe're a widespread remote team of 110+ people, located in thirteen countries, that think computers should do more work. For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.\n\nWe get together 2-3 times per year for a company retreat, and benefits include great healthcare, dental and vision coverage, 401k retirement plan with company match, profit sharing and 14 weeks paid leave for new parents.\n\nTo be considered for this role, please complete the application on [Jobs @ Zapier](\n\nWe're not accepting applications from agencies.\n

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.




This job post is closed and the position is probably filled. Please do not apply.
\nRedox is an engineering-first company, building the future of healthcare information exchange. We are looking for an experienced Tech Lead with strong development skills to join our small and fast-paced team. In this position, you'll be creating the communication platform used by the entire healthcare software developer community. Specifically, you will help lead a small team of developers by working with them to set goals, holding the team accountable, providing updates to the larger engineering team, and bringing learnings from other small teams back to your team.\n\nThis role offers a great blend of hands on engineering along with team leadership and mentoring. Plus, we are a remote based company, so you can live anywhere in the US!\n\nAt Redox, we have a culture of trust, transparency and tireless personal growth.\n\nPlease Apply If You Are...\n\n\n* Passionate about solving complex problems and doing good\n\n* Enthusiastic about building high functioning, autonomous teams based on trust vs control\n\n* Intellectually curious with a genuine desire to learn\n\n* Excited about working in a constantly changing ecosystem\n\n* More interested in team productivity than individual productivity\n\n* A good listener who shows respect to your colleagues\n\n* A believer in asking for forgiveness, not permission\n\n* Comfortable with uncertainty and turning complex problems into actionable plans\n\n\n\n\nResponsibilities\n\n\n* Defining technology goals for a small team of developers\n\n* Holding the team accountable to those goals\n\n* Working closely with the product owner to effectively plan projects for the team\n\n* Providing updates to the larger engineering team\n\n* Advocating for your team’s needs with the larger engineering team\n\n* Bringing learnings from other teams back to your team to implement\n\n* Shipping elegant code - yep, you still get to do development\n\n* Collaborate with and support your fellow team members\n\n\n\n\nPreferred Experience:\n\n\n* Experience with a wide array of technologies\n\n* Management or coaching experience, especially in a software engineering environment\n\n* Previous tech lead experience, or senior level engineer\n\n* Healthcare Experience/Interest\n\n* Experience managing technical projects end-to-end\n\n* Effective project management and communication skills\n\n* Cloud computing in one of: AWS, GCP, Azure, Cloudstack, OpenStack, etc\n\n\n\n\nIt is not expected that any single candidate would have expertise across all of the areas outlined above. Please apply even if you are not sure you meet all these criteria. If you are interested in the role and think it could be a fit, we'd like to hear from you.\n\nPlease note, due to the data we deal with, currently we are only able to hire software engineers that live in the United States.\n\nBENEFITS\n\n\n* Live anywhere. Work anywhere. We are a remote-first company. We care about your impact, not your location.\n\n* Annual productivity stipend. We empower you to buy what you need to make yourself more productive, whether that's a standing desk, extra monitors, a new suit, or personal coaching.\n\n* Open vacation policy. We believe that doing your best work means that you regularly take time off to recharge.\n\n* Health and dental insurance.\n\n* Life and disability insurance.\n\n\n

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.


New York City
πŸ’° $35k - $55k


This job post is closed and the position is probably filled. Please do not apply.
Description. \n\nWe help NYC drivers manage and dispute their parking tickets.\nWe are expending our marketing and are creating street teams to engage with customers and leave flyers. \n \nWe looking to hire a manager for the Street Team. \n\nYou will managing the team. You will be responsible to recruit and onboard this team of independent contractors and train them to be effective. \nYou will be working together with our marketing team to increase your success rate. \n\nRequirements. \n- You have managerial experience\n- You are detail oriented\n- You have excellent oral and writing skills\n- You have at least 1 year of experience\n- You're excited about helping New Yorkers with their parking tickets\n- You hold a Bachelor degree\n- You live in NYC\n\n \n\n#Salary and compensation\n$35,000 — $55,000/year\n \n\n#Equity\n0.0 - 0.0\n\n\n#Location\nNew York City

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.