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3 Remote Team Leader Jobs at companies like Crossover, and last posted 4 months ago

3 Remote Team Leader Jobs at companies like Crossover, and last posted 4 months ago

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Crossover

Customer Support Manager ($100k/year) Work


Crossover


customer support manager

team leader

technical support

management

customer support manager

team leader

technical support

management

4mo

Apply

**Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time. Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.**{linebreak}{linebreak}Customer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals. You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer. You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.{linebreak}{linebreak}# Responsibilities{linebreak} **Key Responsibilities include but are not limited to:**{linebreak}{linebreak}* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers{linebreak}* Conduct 1:1s to provide weekly updates to assess each team member’s performance{linebreak}* Manage the whole end to end process for incidents, requests, and escalations{linebreak}* Show week over week improvement {linebreak}* You will receive daily feedback from your VP on the team’s performance, and you will need to fix what is not working immediately {linebreak}* Utilize the data from the Worksmart productivity measurement tool to develop individual performance plans and achieve aggressive weekly goals{linebreak}* Collaborate with our Knowledge Base Team in the creation, management, and distribution of critical information{linebreak}* Participate in Crossover’s Global Hiring events{linebreak}* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts{linebreak}* Be able to manage and thrive in a global, fast-paced virtual environment {linebreak}{linebreak}# Requirements{linebreak}**To be a great candidate for the Customer Support Manager position, you must have the following skills/experience:**{linebreak}{linebreak}* Bachelor’s degree or equivalent{linebreak}* Have perfect spoken and written English{linebreak}* 7+ years of software support experience managing +15 L1/L2 software support agents{linebreak}* Experience with deep diving for >500 tickets per week{linebreak}* Experience writing technical knowledge base articles and playbooks{linebreak}* Strong leadership and presentation skills{linebreak}* Excellent soft skills, including critical thinking, decision making, and conflict resolution{linebreak}* Committed to self-development and the professional growth of others{linebreak}* A passion for creating work in a process-driven way and working with team members to continuously improve the process{linebreak}* Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

Software Engineering Manager (sem) ($100k/year) Work


Crossover


c#

c++

java

android

c#

c++

java

android

4mo

Apply

**The SEM manages a team of 5-20 Engineers, Architects, or Chief Architects. You are expected to work with your team on a daily basis ensuring the team solves their challenging software problems within deadlines. You must continuously improve the quality of your team's performance by coaching the low contributors and replacing them with better top global talent when necessary.**{linebreak}{linebreak}Our business methodology is to set aggressive quarterly goals for our products, which are driven by our product management team or the overall IT strategy. We conduct product releases on a weekly cadence. The SEM is expected to lead their team towards achieving daily and weekly goals. {linebreak}{linebreak}You are expected to leverage your technical depth as a former developer and architect to push the team towards a high standard of technical excellence, and be achieving the organization's quality bar. As an SEM you are expected to monitor the team’s daily and weekly performance using our proprietary workflow management tools. The SEM is responsible for identifying obstacles and offering to coach to improve productivity.{linebreak}{linebreak}# Responsibilities{linebreak} **Key Responsibilities:**{linebreak}{linebreak}* Achieving an expert level understanding of our customers’ environments and their use of our products{linebreak}* Leading technical delivery of one or more products and match the needs of the target customer base{linebreak}* Mentor your teams of Chief architect, architects and engineers to deliver high quality of code{linebreak}* Deliver a consistently high-quality product which has a high “First Time Acceptance Rate” from the engineering leadership.{linebreak}* Comply with Chief Architecture process playbooks{linebreak}* Working a standard 40-hr week and mostly Monday to Friday{linebreak}* Keep up to date with the latest software engineering trends {linebreak}{linebreak}# Requirements{linebreak}**Candidate Requirements**{linebreak}* Bachelor’s Degree in Computer Science is mandatory.{linebreak}* 10+ years of software development/engineering experience in C# or Java{linebreak}* Proven managerial skills with at least 3 years of experience managing teams of at least 10 individual contributors{linebreak}* Experienced in leading multiple teams across multiple products and technologies{linebreak}* At least 1 year of experience in releasing software products within a CI/CD environment{linebreak}* At least 1 year experience working with cloud services{linebreak}* 6+months experience using Jira and Github{linebreak}* Proven experience in building high-performance teams and scalable best engineering practices{linebreak}* Very good level of English proficiency{linebreak}{linebreak}**Nice to have: **{linebreak}* Demonstrate success as a problem solver{linebreak}* Be a results-oriented individual{linebreak}* Comfortable “working virtually” with teammates and customers around the world{linebreak}* Has worked with back-end technologies and latest development frameworks

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.