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customer support

This job post is closed and the position is probably filled. Please do not apply.
WHO WE ARE\nORCID (​ is an independent non-profit organization that serves the global research community. Our mission is to connect research and researchers, with a strong focus on user control and privacy. Launched in October 2012, there are now over 8,000,000 registered ORCID users, more than 1,100 member organizations, and over 30 staff members in 15 countries. Our website and Registry ( are published in 11 languages.\n\nWe are a mission-driven not-for-profit organization grounded by our core values: we are open, transparent, collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our team is diverse, and based around the globe.\n\nTHE ROLE\nORCID, a mission-driven non-profit organization, is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive Support Team. The successful candidate will join our remote team, responding to user queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry.\n\nOn average, ~70% of your time will be spent on user queries, answering ~500 tickets a week, with the remaining time dedicated to other projects, such as workflow improvements, documentation, ticket analytics, reviewing spam accounts or additional projects as needed. We are a small and highly collaborative team, where you will play an integral role in identifying ways we can improve the user support experience, including improvements to our processes and workflows.\n\nThis position is full time (40 hours/week) and, like all positions at ORCID, is remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n# Responsibilities\n RESPONSIBILITIES\nWorking with ORCID colleagues, the User Support Specialist will be responsible for ensuring that we support our global user community and will serve as the β€œvoice of the user” within the organization. The key responsibilities include:\n\n* Providing timely and friendly replies to user queries (cca. 500 per week) via the Zendesk platform, in English, Spanish and Portuguese\n* Identifying process improvements for the ticketing and user feedback workflows and other ways we can improve the user support experience\n* Reporting bugs to the Development team\n* Sharing feedback and feature requests from users with the Product team\n* Assisting with writing and reviewing documentation for users\n* Reviewing suspect accounts to identify spam\n* Participating in calls and projects with other teams as needed to provide a β€œvoice of the user” to the organization\n* Assisting with other projects as needed \n\n# Requirements\nREQUIREMENTS\n* Fluent written and spoken communication in all 3 languages: English, Spanish and Portuguese. Additional languages a plus.\n* 1-2+ years experience providing user support via a helpdesk platform (Zendesk or similar) or via email. Administrator experience with Zendesk or a similar tool preferred.\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic environment\n* Experience extracting and communicating actionable recommendations from feedback and data\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n* Tech-savvy and able to troubleshoot technical issues\n\nNICE TO HAVE \n* Experience working remotely\n* Experience working for a startup or in the research community\n* Experience improving support workflows and processes\n* Experience resolving disputes or other sensitive issues\n* Experience writing documentation\n* Experience with analytics, especially with ticket data\n\n#Location\n🌏 Worldwide

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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.








This job post is closed and the position is probably filled. Please do not apply.
**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous timesβ€”and we are consistently ranked amongst the highest-grossing apps in both Google Play and the App Store. Become the Spanish/ Dutch-speaking voice of the most successful outdoor app and use your copy skills to inspire our users to experience the outdoor adventure of their lives. **\n\nFor this role, we are looking for freelance copywriters whose native language is Castilian Spanish and Dutch. \n\n\n\n# Responsibilities\n **What will you do**\n* Localize all our communication from English and optimize it for Spanish/ Dutch -speaking users.\n* Guide our users through all levels of our product with an appealing and consistent language.\n* Inspire people with convincing App Store copy, landing pages and charming emails.\n\n**Why you’ll love it**\n* Utilize all of your greatest passions: Cycling, nature, apps, and copy.\n* Your copy will inspire millions of people, from seasoned hikers and cyclists to people who are looking to go on their first adventure.\n* We encourage you to work from wherever you want, be that on a beach, in the mountains, from home, or anywhere that lies between the time zones UTC-1 and UTC+3.\n* Enjoy a creative and responsible role that offers a great amount of flexibility and fair compensation. \n \n\n# Requirements\n**You will be successful in this position if you**\n* Have 3+ years of experience localizing English copy into Spanish (Castilian) / Dutch.\n* Have proven experience in writing clean and effective copy for user interfaces, landing pages and emails for an online or mobile company.\n* Have Spanish (Castilian)/ Dutch language skills at a mother-tongue level, excellent linguistic and grammatical skills and a very good understanding of English.\n* Possess in-depth knowledge of the cycling/outdoor market and their respective customer segments, as well as some professional experience writing for outdoor products/brands. \n* Are self-motivated and extremely organized with high attention to detail.\n* Would like to work for us for up to 30 hours per week in the long-term.\n\n**Sounds like you? **\nThen send us the following:\n* A CV highlighting your relevant experience.\n* A little note on why are you interested in this role at komoot.\n* Relevant examples of your work (e.g. copy for apps, landing pages, emails).\n* Feel free to send us something that shows us a little more about what you’re interested in, be it your Twitter, Instagram account or your blog.\n\n

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Global eTraining

πŸ’° $40k - $50k





non tech

This job post is closed and the position is probably filled. Please do not apply.
Everything in the eTraining Specialist/Project manager role AND you must have native fuency in Latin American Spanish, even better if you have any Autodesk experiece. This is an immedate hire, please don't go back and forth on Angel, email me directy (ONLY for this role) [email protected] Also your passport for what ever country you reside in MUST be up to date as we have a client in Mexico City that wants some love as soon as your training is completed. \n\n#Salary and compensation\n$40,000 — $50,000/year\n \n\n#Equity\n0.0 - 0.0\n\n\n#Location\nVirtual

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Uber Weather

Kimberley, Canada
πŸ’° $50k - $100k


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\n\n#Salary and compensation\n$50,000 — $100,000/year\n \n\n#Equity\n1.0 - 5.0\n\n\n#Location\nKimberley, Canada

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.