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\nTaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses.\n\nOur core values\n\n\n* We do the right thing for our customers.\n\n* We're a team, built on trust.\n\n* We're proud to be remote.\n\n* We're in control of our own destiny.\n\n\n\n\nTaxJar’s remote-only team of 60 people is growing quickly. We have an immediate opening for a Technical Software Support Analyst to be a part of our team that directly supports our customers using TaxJar and our sales tax integrations for Magento and WooCommerce.\n\n\nYou will join our technical support team within the product engineering group and help us support and improve the TaxJar product our customers love. You will serve as the first point of contact for our customers and partners seeking technical assistance over the phone or email for the TaxJar application and services. You will perform remote troubleshooting and use targeted questions to provide customers the best solution based on the provided information and knowledge of TaxJar's application.\n\n\n*This is a full-time remote position available to folks located in the US.\n\nOn the Technical Support team you will\n\n\n* Solve technical problems for customers on a daily basis. Our software support analysts need to be fast learners and get up to speed quickly on our product and integrations.\n\n* Categorize and quickly respond to customer questions and requests via email (we use Help Scout).\n\n* Face debugging issues not only within our own Ruby and PHP codebase but also with the many technologies employed by our customers.\n\n* Troubleshoot SmartCalcs API questions, and help customers with WooCommerce plugin and Magento extension questions.\n\n* Track & monitor all customer requests and trending product issues.\n\n* Distill complex issues into underlying causes and work directly with our product development teams to deploy solutions while consistently delivering world-class support.\n\n* Interact with the developers to help identify root causes to bugs and exceptions reported by customers or by our application.\n\n\n\n\nRequirements\n\n\n* Proven experience in a technical help desk or customer support role\n\n* Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP\n\n* Experience supporting open source carts like WooCommerce and Magento\n\n* Highly-skilled in written and verbal communications\n\n* Experience working with a remote team\n\n* Extremely patient...sales tax can be painful and our goal is to ease that pain :-)\n\n* Ability to multitask on various client issues and prioritize issues.\n\n* Approaches success from the customer’s point of view\n\n* You enjoy teaching\n\n* Able to explain complex concepts in easy to understand language\n\n* Interested in understanding the ins-and-outs of sales tax\n\n* Attentive to details, both in communication and in explaining how TaxJar works\n\n\n\n\nYou’ll be a great fit on our team if you\n\n\n* Only want to work remotely\n\n* Are a PRO at communicating and collaboration\n\n* Highly value working with people you like and respect\n\n* Are accountable\n\n* Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously\n\n* Hungry to play an impactful role and not afraid to fail\n\n\n\n\nWe’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.\n\nBenefits\n\n\n* Excellent health, vision and dental benefits\n\n* Flexible vacation policy\n\n* 401k Plan\n\n* $1,000 in professional development credit\n\n* Home office stipend\n\n* Equity in a profitable company\n\n* 2x year all-company in person retreats (fully paid for by us of course)\n\n* Mandatory Birthday holiday!\n\n* 12 week paid maternity/ 6 week paid paternity leave\n\n* Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.\n\n\n\n\nWe offer all of our employees amazing benefits. Visit for a full list of our benefits and to learn more about how we work and what we stand for.\n\nIf you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.

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Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets to grow revenue, improve performance, and maximize investments.\n\n\n\nWe are engineers at the core and we love what we do. And it shows! At Nuxeo, whatever the role, each team member is uncompromising, with an unwavering focus on helping our customers solve their problems.\n\n\n\nThat's why we foster natural curiosity, a strong desire to share the best practices, and we reward our teams with support, benefits, fun, professional development and challenging tasks.\n\n\n\n\n\n\n\nAt the moment we are looking for a Software Support Engineer, with a background in Java development, that will help us provide technical support to our customers.\n\n\n\nAs part of the support team, you will play a crucial role in providing assistance to our client technical teams, including client onboarding, while they build and work with the Nuxeo Platform.\n\n\n\nYou will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigations. The aim is to become an expert on the platform in order to answer questions and resolve issues for our customers. You will support them in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).\n\n\n\nThis position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:\n\n\n\n* A complete platform with a large technical and functional scope and many configuration options and extensions\n\n* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.)\n\n* A team of expert developers to help you find solutions and extend the Nuxeo Platform \n\n \n\n#Salary and compensation\n - /year\n\n\n#Location\nLisbon

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customer support



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\nWe are looking for dynamic software support engineers join our team of highly skilled support professionals. Aureas ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence, with the option of working from the comfort of your own home. \nPRIMARY RESPONSIBILITIES: \n * \nOwn and resolve customer issues for our broad customer base of fortune 500 companies \n * \nSupporting mission critical applications during in various time zones \n * \nReproduce issues from customers' description of the problem and/or from customers' code snippet. \n * \nRead and interpret product log files. \n \n \n * \nCross train on multiple technologies across different verticals and Industries \n \n \n * \nTroubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. \n * \nWrite a knowledge-based article for every new issue you resolve \n * \nAttention to detail in analysis and CRM case updates. \n * \nCommunicate effectively with customers, including expectations for callbacks and follow-up on their issues. \n * \nManage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed. \n * \nLog bugs with development team with clear and precise information, detailing the issue and how to reproduce. \n * \nDemonstrate an increasing level of customer care skills \n * \nWeekend on-call coverage for production issues (once youve reached the appropriate experience level) \n * Role is based during Eastern Standard Time or Central European Time\n \n

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.