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Loop

 This job is getting a high amount of applications right now (15% of viewers clicked Apply)

๐Ÿ’ฐ $60k - $105k*

Manager

 

SaaS

 

Technical

Support

Growth

Travel

API

Operations

Operational

Engineering

Loop

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๐Ÿ‘€ 1,261 views

โœ… 187 applied (15%)

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Loop is hiring a
Remote Partner Success Manager

\nLoop Returns is seeking a passionate and detail-oriented Partner Operations Manager to join our partnerships team. In this role, you will play a critical role in ensuring the success of our growing partner ecosystem by providing operational and technical support for our most important strategic partners.\n\n\nAs Partner Success Manager, you will be not only the face but also the โ€œhandsโ€ and โ€œbrainsโ€ of Loop to the partners we rely on to power our platform. This portfolio includes leading domestic and international carriers (e.g. UPS, FedEx, USPS), label aggregators (e.g. EasyPost, EasyShip), reverse logistics providers (e.g. Happy Returns, VEHO, Passport), and more! It is not an exaggeration to say we would not be able to do what we do without these partners, and these partners will not be successful with Loop without you!\n\n\nThis role is both indispensable and unique. (Youโ€™ll be the first of your kind at Loop!) It will require both a deep, technical understanding of Loopโ€™s product, as well as a high-level strategic understanding of how these partnerships drive growth for both Loop and our partners. So weโ€™ll be looking for examples of times youโ€™ve served in both capacities throughout your career. Weโ€™ve laid out the experience we think is important to set you up for success in this role, but we also appreciate that different humans will solve problems in different ways, so we donโ€™t expect you to fit exactly in a box of requirements.\n\n\nLoop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. This role can be done from anywhere within the US or Canada, although proximity to a major city/airport is preferred to allow for easier travel to partner and team events. We love hanging out when we can! \n\n\n\nWhat Youโ€™ll Do: \n* Serve as the first line of defense and primary technical liaison for a portfolio of existing Loop partners, including SaaS providers, logistics companies, and freight carriers.\n* Work closely with the partners and with Loopโ€™s product and engineering teams to troubleshoot and resolve technical issues as well as identify opportunities for improvement.\n* Work closely with Loopโ€™s Merchant Success team to support customers who are onboarding and offboarding with the partners you support. \n* Track and manage key performance indicators (KPIs), revenue growth, contract renewals, and service level agreements (SLAs) for all partners.\n* Own and facilitate regular meetings with each partner to discuss merchants, technical questions, growth/problem areas, and other relevant topics.\n* Generate and present regular reports on partner performance metrics and SLAs.\n* Identify trends and opportunities for improvement based on data analysis.\n\n\n\nYour Experience: \n* Minimum of 3 years experience in partner management, technical support, or related roles.\n* You have a strong understanding of B2B SaaS or the Shopify ecosystem in particular\n* Itโ€™s not necessarily a โ€œmust have,โ€ but we would be thrilled if youโ€™ve worked in supply chain or on the logistics end of eCommerce in the past. \n* Communication is your jam - you should impress others with your style, thoroughness and frequency of communication through email, call, video, chat, you name it!\n* You are comfortable analyzing data and generating reports.\n* You have experience working cross-functionally with a variety of teams (including technical teams) in a fast-paced environment.\n* You have experience with API integrations and have examples of times you have leveraged your product expertise to resolve issues for a customer or partner.\n* You operate with a high level of agency, and are comfortable navigating ambiguity to make sound decisions. \n* You are comfortable having uncomfortable conversations, and are able to walk the fine line between high standards and humility, between empathy and expectations. \n* You are able to operate both โ€œin the weedsโ€ and at โ€œ30,000 ft.โ€ No job is too small. You feel a strong sense of ownership and approach your goals with a โ€œwhatever it takesโ€ attitude. \n\n\n\n\n$72,000 - $108,000 a yearWe know that making decisions about your career and compensation is a huge deal. Because of that, weโ€™re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. Weโ€™ve outlined some important information for you here, but please know thereโ€™s a lot more to compensation than we can cover in this job posting. \nThe posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.\nThe actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. \nGreat humans deserve great benefits. At Loop, youโ€™ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.\n\nIn a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.\n\n\nWe're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.\n\n\nWe take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.\n\n\nLearn more about us here: https://loopreturns.com/careers.\n\n\nYou can review our privacy notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, API, Ecommerce and Shopify jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nRemote
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Supernova


๐Ÿ‡ต๐Ÿ‡น Portugal
๐Ÿ’ฐ $20k - $40k

Marketing

 

Supernova

supernova.xyz

๐Ÿ‘€ 6,810 views

โœ… 484 applied (7%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Supernova and want to re-open this job? Use the edit link in the email when you posted the job!


About Supernova

An independently owned and rapidly growing e-commerce company founded in 2013, Supernova is no stranger to the beauty industry. We are headquartered in Singapore and our offices have expanded to include Berlin, London and LA! By living our core values - #MakeAnImpact, #TalkAboutIt, #SeekNewOpportunities, #DelightAndSurprise and #MoveForwardTogether - we've cultivated a unique international culture that works towards reaping the enormous potential of this exciting industry.

We're proud to present our exciting, award-winning and cult-favourite brands - Coco & Eve and Sand & Sky! Looking for hair care and body care that transports you to the Bali tropics? Coco & Eve is paradise packaged in a bottle. Eager to pamper your skin with organic Australian ingredients? Sand & Sky's got you covered. We believe in challenging ourselves, and are on a mission to create award winning products and stay ahead of the curve with our innovative brands.ย 

If youโ€™re an ambitious, smart collaborator who's motivated to take ownership of innovative and industry-challenging projects, weโ€™d love to talk to you about joining our team!

About Sand & Sky

Do you want to be a part of the skincare brand that is taking social media and the beauty industry by storm? Committed to uncomplicated skincare, our goal is to reinvent and elevate our customers' skincare regimes with the most effective formulas and fuss-free routines. This is your chance to join the beauty and ecommerce sensation that delivers powerful yet environmentally-conscious products!

Sand & Sky is proudly born in Australia and our cruelty-free, strictly no-nasties formulas use Australian native botanicals to help people achieve their best skin yet.

About the Job

Do you have a proven passion for beauty and prior experience in ecommerce? Are you a problem solver and highly organised?

Great! We have an amazing brand that needs your energy to reach the next level worldwide!

The Ecommerce Marketing Specialist position is for an exceptional and ambitious person, one who loves the beauty industry as much as ecommerce. You are self-motivated, hungry for all things digital and passionate about creating the next best campaigns and product pages that will be viewed by people from all over the world!ย 

In this position, you will be assisting in executing a seamless onsite experience, while collaborating with our experts in the Product, UI / UX and Design teams to develop and implement the ecommerce store for Sand & Sky. You will also get the chance to support all launches of our online marketing campaigns.ย 

Responsibilities

  • Management of our ecommerce site together with our Senior Ecommerce Manager.
  • Launch of promotional campaigns on our ecommerce store
  • Launch new products on our site and maintenance of product pages
  • Work with our designers to collate marketing collateral to be used on site
  • Understand and brief our product and UI / UX teams on tasks for our ecommerce site
  • Support in the testing of new page features
  • Conduct daily + weekly merchandising audits, helping to report and resolve bugs and optimise onsite experience with assistance from Product and Growth teams

Your Profile

  • 2 years of relevant work experience; prior ecommerce experience preferred
  • Proven track record in executing innovative and effective marketing campaigns to drive sales
  • Ability to work in a team, but is also a self-starter focused on individual goals
  • Ability to work effectively and autonomously
  • Strong commitment to planning and organising
  • A can-do attitude and a love to problem-solve
  • Strong motivation to achieve results and hit targets
  • Experience with reporting updates, results and analysis is a strong plus
  • Basic copywriting skills essential
  • Ability to think outside the box, creative and passionate for trying new things
  • A strong understanding of, or interest in, the ecommerce and social media landscape
  • Genuine interest in the beauty industry, with previous experience an advantage


This job has everything for the right applicant, and is available immediately. All applications will be treated confidentially.

Only successful candidates will be contacted.

Supernova is an equal opportunity employer. Our values define the working culture and environment we strive to create โ€“ fair, diverse, respectful and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We promote harmonious working relationships and encourage a learning and development culture. We welcome applications from talented people coming from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

See our Applicant Data Protection policy for information on how we collect, use and process your personal data: https://supernovabrands.com/applicant-data-protection-notice/

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Salary and compensation


$20,000 — $40,000/year

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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