Join an Innovative Growth Team as Senior QA Engineer\n\nFresh Prints is an NYC-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools. We have 400+ students who will do $40+ million in sales over the next 12 months. \n\nWhat can we create through tech? How do we develop additional revenue channels? Increase operational efficiency? How do we usher in the next stage at Fresh Prints? These are the questions our cross-functional Growth Team members work on every day. They are not QA engineers, developers, or marketers but are determined to drive the business forward. \n\nYou’d be one of our QA Engineers on the Growth Team, who is well-versed in Manual and quality engineering practices. You’ll work with our PMs, developers, and designers to understand our business requirements, develop test cases, execute tests, and ensure we deploy high-performance and scalable tech. \n\nAs Fresh Prints grows, you will too. With time, you will be given the space and guidance to have a tremendous impact on the company's future. For the right person, this role offers an uncapped opportunity. \n\nWhat You’ll Do \n\n\n* Drive the execution and QA delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects, and other cross-functional teams.\n\n* Collaborate with Product Managers to align on business objectives, priorities, and trade-offs and assess risks, if any. \n\n* Take critical decisions for the team whenever required to result in successful product delivery. \n\n* Should foresee issues and prevent/resolve them at the earliest opportunity.\n\n* Work following Agile development methodologies using various related tools, like JIRA.\n\n* Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews. \n\n* Should stay up to date by studying trends in quality management. \n\n\n\n\nQualifications: \n\n\n* Master/Bachelors degree required in Computer Science/Engineering, Software Engineering, or Equivalent discipline \n\n* Minimum 2 - 5 years of experience in automation and manual testing\n\n* Must successfully deliver complex, demanding projects for large-scale SaaS product(s). \n\n* Experience working in an Agile environment. \n\n* Excellent communication skills, both verbal and written. \n\n* Strong organizational and time management skills. \n\n* Experience with the complete product life cycle, including post-production release support.\n\n* Experience working with multiple functions including but not limited to Product Management, Program Management, UI/UX design teams, Development, Documentation, and Customer Success teams (including Support). \n\n* Should be experienced in QA best practices, including Test Designs and Automation. \n\n* Ability to handle ambiguity and comfortable working with minimal specifications.\n\n\n\n\nThe Best Candidate: \n\n\n* Is passionate about making a world-class software organization. \n\n* Has experience working on large-scale distributed platforms either as part of a team or must have managed a team building them. \n\n* Enjoys a fast-paced environment, working with a highly-talented team, and shifting priorities. \n\n* Has excellent problem-solving and analytical skills. \n\n* Can build strong relationships with stakeholders and key partners for the program.\n\n* Can stay abstract or detail-oriented as the situation demands. \n\n* Has demonstrated the ability to think big, bring new ideas, and build teams & infrastructure for the future. \n\n* Learns quickly; must know when to listen and when to take charge. \n\n\n\n\nKey Responsibilities \n\n\n* Work on the products to gain hands-on experience. \n\n* Design new test cases for the new features under development. \n\n* Run the required test suites to ensure a high quality product is delivered.\n\n* Constantly monitor and enhance the overall QA processes. \n\n* Work with the Documentation team to improve the product documentation.\n\n* Work with the Customer Success team on customer escalations and the overall process to provide the proper guidance both to internal & external stakeholders. \n\n* Follow the various auditing processes and meets compliance standards.\n\n\n\n\nCompensation & Benefits \n\n\n* Competitive salary \n\n* Health insurance \n\n* Personal Accident Insurance (India only) \n\n* The opportunity to learn a lot rapidly \n\n* Working with a talented and engaged team dedicated to building a business together.\n\n\n\n\nJob Location \n\n\n* The job is based in India (Remote) \n\n\n\n\nWorking Hours \n\n\n* 1:30 pm IST - 11:30 pm IST. \n\n\n\n\nFresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Senior, Sales and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nHyderabad, Telangana, India

Who Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\nThe Opportunity\n\nOur customer base is growing faster than ever. We are looking for an experienced leader to advance our Enterprise Solutions Architecture program and manage an existing team of expert Postman Solutions Architects.  You will be responsible for day-to-day team management and coaching, exploring new ways to improve our post-sales operations, and leveraging analytical insights to ultimately retain and grow our customer base.  You will own the technical aspects of our post-sales process for the Enterprise customer segment. You'll be supported by all other Postman teams - from sales and engineering, to product management, data science, and our executives - to ensure our customers achieve value from their usage of Postman.\n\nThe Solutions Architecture Manager at Postman plays a pivotal role in leading a team who is responsible for delivering technical post-sales support and consultation to our customers. The Solutions Architecture team is composed of experts in APIs and Postman products, who work closely with customers to ensure successful implementation, integration, and utilization of Postman solutions.\n\nThis role is perfect for a visionary leader passionate about creating scalable solutions to enhance customer engagement, satisfaction and retention.\n\nWhat You’ll Do\n\nTeam Leadership:\n\n\n\n\n* Lead and mentor a team of Solutions Architects, fostering a culture of collaboration, technical “know-how”, continuous curiosity, and customer-centricity\n\n* Provide guidance and support to Solutions Architects in resolving technical challenges and addressing customer needs effectively and efficiently\n\n\n\n\n\n\nCross-functional Leadership:\n\n\n\n\n* Partner with leaders in Customer Success, Sales, Solutions Engineering, and other GTM teams to develop processes and resources that accelerate customer adoption of Postman\n\n* Collaborate with Product and Engineering teams to convey and advocate for customer feedback and enhancement requests that will improve customer satisfaction and address their key use cases, serve as the voice of the customer within the organization\n\n\n\n\n\n\nCustomer Consultation:\n\n\n\n\n* Collaborate with Sales, Solutions Engineering, and Customer Success teams to understand customer use cases and develop tailored solutions that meet their needs\n\n* Build strong relationships with customers, fostering long-term partnerships and driving customer satisfaction and loyalty\n\n* Advise on consultations with key customer stakeholders by assessing technical requirements and offering recommendations for optimal API development workflows\n\n* Work closely with Solutions Architects and customers to design and architect scalable and robust solutions using the Postman platform\n\n\n\n\n\n\nTechnical Expertise:\n\n\n\n\n* Stay abreast of industry trends, emerging technologies, and best practices related to API development methodologies and workflows\n\n* Act as a subject matter expert on the Postman platform, providing insights and guidance to both internal teams and external customers\n\n\n\n\n\n\nData-driven Strategy and Knowledge Sharing:\n\n\n\n\n* Leverage data analytics to identify trends and areas of improvement in how we can deliver value to customers\n\n* Develop and maintain technical documentation, best practices, and use case examples to enable customers to maximize the value of Postman solutions\n\n* Facilitate knowledge sharing sessions and workshops internally to enhance the technical expertise of the Solutions Architecture team\n\n\n\n\n\n\nAbout You\n\n\n* Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience\n\n* 3+ years leading customer-facing technical teams, or similar, with a track record of driving business growth\n\n* Strong experience with the enterprise SaaS sales process and customer relationship management\n\n* Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally with an extreme focus on being customer-centric\n\n* 5+ years of enterprise solutions architecture or sales/solutions engineering experience\n\n* 2+ years of software development experience\n\n* Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders\n\n* Experience with engaging senior management and executive audiences to convey Postman's value proposition\n\n* Strong understanding of APIs, and experience with producing and consuming with APIs across different domains\n\n* Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle\n\n* Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc.\n\n* Great communication skills (presentation, verbal and written)\n\n* Enjoys a fast-paced environment and loves teamwork and collaboration\n\n\n\n\n \nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nThis is a remote role with a salary range of $157,000 - $212,000, plus a competitive equity package. Postman has an informal and fun working team environment. We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe. We offer comprehensive medical, dental, and vision insurance, and cool perks. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut!\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, DevOps, Education, Cloud, API, Senior and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAre you a relationship builder and looking for a role where you can focus on building impactful connections? \n\n\nWe are looking for a client centric leader to join our high performance tight knit Client Success team. As part of the Client Success team, not only will you take charge in owning your own portfolio of clients and be the subject matter expert for your customer portfolio, but you will have the opportunity to spearhead projects to elevate the entire Client Experience department.\n\n\nWho are we?\n\n\nHumi’s mission is to help organizations throughout Canada foster their greatest asset – their employees. Starting with a powerful yet intuitive HR, payroll, benefits, and insurance platform, Humi has established a leadership position as the only company addressing all of these needs in one place. With a potential reach spanning every business in Canada, and a platform that touches every employee at every business that uses it, Humi is reimagining the future of work.\n\n\nHumi is backed by the same group who funded Slack, Carta, and more (Tribe Capital), the top value-based U.S. accelerator (Y-Combinator), as well as several of the world’s leading angel investors.\n\n\nWe’re hiring across Canada and are open to applicants who prefer to work remotely!\n\n\nWe are committed to building an inclusive and diverse workforce, representative of the communities we serve and beyond. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ+ persons, and others who contribute towards promoting innovative ideas and solutions.\n\n\n\nWhy join Humi?\n* As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees\n* Be part of a high performing team of critical thinkers that thrive on problem solving\n* Access leadership and growth opportunities as the company rapidly scales\n* Maintain work-life engagement with flex hours and our Long(er) weekends initiative\n* Opportunity to work fully remote across Canada if you choose to\n\n\n\nWhat will you be doing as a Client Success Associate?\n* Develop client relationships that promote retention, expansion and advocacy\n* Act as a trusted advisor for your clients: build trust and rapport, offer additional training, answer questions, help troubleshoot, share best practice, and assist in optimizing their account to help them achieve their business objectives.\n* Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings\n* Share direct client feedback and feature requests with the Product and Engineering teams\n* Identify opportunities for product line expansion\n* Achieve key Client Success metrics: Gross Churn, Net Churn, Expansion\n* Conduct Executive Business Reviews with all of your clients\n* Prepare and present individual monthly Success metrics and KPIs to the Director of Client Experience\n\n\n\nIn your first 30 days, you will:\n* You will be attending Humi’s immersive onboarding program that will teach you all the aspects of the business while meeting with different cross-functional collaborators\n* Meet the Co-Founders\n* Introduction to the Implementation team\n* Introduction to the Sales team\n* Introduction to Client Success stakeholders\n* HR 101 with the Director of HR\n* Manage day-to-day expectations\n* Discuss KPIs\n* Receive access and training to CX tools: Hubspot, Zendesk, etc.\n* Walkthrough client implementation process\n* Receive product training on all our modules: HR, Payroll and Benefits.\n* Receive focused training on client success concepts\n* Pair-tackle client tickets\n* Shadow implementation and client success calls\n\n\n\nIn your first 60 days, you will:\n* Have strong product knowledge\n* Independently respond to client tickets\n* Begin to manage assigned client portfolio\n* Execute existing success touch points\n* Have clear understanding of concepts introduced during focused learning sessions\n* Able to navigate through various platforms and softwares\n* Participate in success Game Tape and Pipe Reviews\n* Responsible for Net and Gross Churn metrics & upselling targets\n\n\n\nIn your first 90 days, you will: \n* Be fully ramped up and own a full portfolio of clients\n* Demonstrates the ability to manage, monitor, and improve the health of a portfolio of clients\n* Demonstrate strong communication skills with the Sales, Product and Engineering teams\n* Have a strong understanding of which client tickets you keep, and which ones you can triage to the support team\n* Know when to triage and escalate client issues\n* Identify, log and escalate bugs to the QA Analyst\n* Take ownership of role and look for opportunities of improvement over current processes\n* Conduct executive business reviews with clients in portfolio\n\n\n\nIn your first year, you will: \n* Have the ability to bring key stakeholders together when appropriate\n* Demonstrate excellent product knowledge\n* Understand and communicate best HR and Payroll practices in Canada with clients\n* Have an affinity for troubleshooting and problem identification\n* Demonstrate an understanding of when a client has been oversold\n* Demonstrate an understanding of when there is a risk of churn\n* Add value to role by taking on more responsibilities outside of core duties\n* Complete large scale projects involving multiple stakeholders\n* Upgrade skills by participating in ongoing workshops\n\n\n\nWhat are we looking for in a Client Success Senior Associate?\n* 2+ years of experience in customer success, sales, or account management\n* Strong verbal and written communication, strategic planning, and project management skills\n* You care deeply about clients and have a natural ability to empathize with and advocate for them\n* Analytical and process-oriented mindset\n* Comfortable working across multiple departments in a deadline-driven environment\n* Active team player, self-starter, and multitasker who can quickly adjust priorities\n* Nice to have:\n* Experience working with Zendesk, Hubspot, Notion and Slack\n* Sales experience meeting and exceeding targets\n\n\n\n\n$55,000 - $65,000 a year\n\nPlease note that all successful candidates will only receive offers through the Humi platform and we do not issue offers outside of our platform. We do not make any offers of employment via social media. Please see our resource library for the best ways to detect fraud and fraudulent activity. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n $45,000 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada

\nAbout the Job:\n\nAs a Salesforce Developer in Motive’s Enterprise Systems team, you will be working with the team that is building and maintaining systems used by our Customers and internal Sales, Sales Operations, Marketing, Marketing Operations, Customer Success, Customer Support and Finance teams. You will be responsible for implementing scalable Salesforce related technical solutions that will significantly impact Motive’s growth and global expansion. \n\nResponsibilities:\n\n\n* Design and implement scalable technical solutions for Lead to Cash systems which include the full set of Salesforce technologies. \n\n* Design user focused and innovative Salesforce-based technology solutions, including configuration of Salesforce platform components, AppExchange packages, creation of complex data models, integration with external systems, and custom code or workflows as necessary, to solve business requirements. \n\n* Have a strong bias for action to respond to Production disruptions of any kind and resolve them as they happen. \n\n* Provide technical leadership on projects by providing guidance ensuring Salesforce.com best practices.\n\n* Work with various functional leads and teams, business and technical, to understand and realize the needs of our customers by translating “the what” into “the how”, and then development, Unit testing and Production release of the developed component.\n\n* Ability to work independently, as well as part of a team, on multiple projects.\n\n* Check in and deploy code and configurations; participate in release management.\n\n* Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development\n\n* Drive coordination and collaboration of system architects, Motive Engineering teams, functional teams (such as Sales) and Enterprise Systems functional leads.\n\n* Own the development plan to implement and deploy a complex set of enhancements on the Salesforce stack, driving development best practices to scale global implementations across multiple business units.\n\n* Write maintainable code with extensive test coverage, source control, adherence to release cycles, and continuous integration/continuous deployment practices.\n\n* Actively participate in Sprint ceremonies\n\n* Active participation in maintaining Production Quality , Tech Debt Control and DevOps procedures & processes\n\n* Contribute to technical documentation\n\n* Strong attention to detail and excellent problem solving skills.\n\n\n\n\nQualifications:\n\n\n* Bachelor’s/Postgraduate degree, professional qualification, or relevant experience\n\n* 5+ years of Salesforce application development experience. \n\n* Salesforce Platform Developer I certification or higher level certification.\n\n* Expert in LWC, APEX, VisualForce, SOQL/SOSL, and Javascript.\n\n* Experience with Salesforce Sales Cloud, Service Cloud, & Experience Cloud; Commerce Cloud experience is preferred\n\n* Experienced with Salesforce SOAP API, REST API, and BULK API. \n\n* Experienced with Web UI frameworks in Visualforce pages or Lightning components.\n\n* Proficient in CI/CD DevOps procedures , GitHub. Familiarity with sfdx is a plus\n\n* Excellent communication and analytical skills.\n\n* Experience with Amazon Web Services (AWS),Python, Data Integration is a plus\n\n* Experience with Salesforce CPQ, order management, Zuora Billing a plus,\n\n* Experience with TDD, QA testing and framework testing a plus.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, DevOps, Finance, Cloud, Senior, Marketing and Sales jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBangalore, Karnataka, India

\n\n\nYour Impact\n\nAs the Sr. Manager of Customer Support reporting to our Senior Director of Global Support, you will be instrumental in elevating and scaling our world class Customer Service and Technical Support Teams. We aim for excellence, and you will play a key part in mentoring our first-line leaders and driving team performance to transform the customer experience.\n\nYou will join an environment that favors agility, initiative, and creative thinking. We genuinely love what we do and are looking for those who share this passion. Come work with us in a dynamic environment in which you’ll use your passion, technical experience, and strong problem-solving skills.\nWhat You’ll Do\nLocation: Remotely from the United States\nReports to: Sr. Director, Global Support\n\nOperations Leadership:\n\n\n\n\n* Lead a team of Customer Service Managers and Technical Support Managers, providing guidance, training, coaching and professional development\n\n* Drive functional KPI performance in accordance with department and corporate targets.\n\n* Ensure escalated service concerns reach an effective resolution. This may entail coordinating with and working with other departments, including sales, customer success and accounting to resolve issues.\n\n* Analyze, manage, and implement performance metrics, scorecards, and reporting to assess team and individual performance.\n\n\n\n\n\nQuality Assurance, Training, and Process Improvement:\n\n\n\n\n* Review top issues & trends from Salesforce, JIRA, and other systems to identify opportunities for improvement & training\n\n* Collaborate with training team and senior department leadership on QA and Training strategy to ensure program effectiveness\n\n* Identify areas of improvement and lead process optimization initiatives to enhance efficiency and customer satisfaction.\n\n\n\n\n\nCustomer Experience and Advocacy:\n\n\n\n\n* Analyze and understand customer needs based on survey feedback, call monitoring and other various information sources. Demonstrate excellent project management skills and partner with internal groups including Customer Success, PSO, and Sales to ensure a superb customer experience.\n\n* Collaborate with product and development teams to relay customer feedback and influence bug/defect and feature request strategies\n\n* Develop and implement strategies to elevate the customer experience and improve CSAT/NPS\n\n\n\n\n\nTeam/Work Force Management:\n\n\n\n\n* Recruit, train, and motivate a high-performing team, fostering a culture of collaboration and accountability.\n\n* Provide regular feedback, performance evaluations, and support to team members.\n\n* Manage team schedules, real-time adherence, and other WFM duties.\n\n\n\n\n\nWhat You Bring\n\n\n* 7+ years’ leadership experience in a contact center setting; preferably with ownership of both Customer Service and Technical Support teams\n\n* Prior experience leading teams in a queue-based production environment (i.e. customer service, provisioning, order management); preferably in a full-remote environment\n\n* Thorough knowledge of contact center technology (Cloud phone systems, CRM, ERP, WFM, QA scorecards, etc...)\n\n* Bachelor’s degree in a related field is preferred or equivalent work experience\n\n* Experience in an IoT (hardware/software/network) or Telematics company highly preferred\n\n* Knowledge of 12V wiring, circuitry, and connected technology is a plus\n\n* Strong written and verbal communication skills required\n\n\n\nBenefits that Benefit You\n\n\n* Competitive salary and 401k with employer match\n\n* Discretionary paid time off\n\n* Paid parental leave for all\n\n* Medical, Dental, Vision plans\n\n* Fitness Programs\n\n* Emotional & Mental Wellness support\n\n* Learning & Development programs\n\n* And yes, we have snacks in our offices\n\n\n\n\nBenefits listed herein may vary depending on the nature of your employment and the location where you work.\n\nThe Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 116,000 in the lowest geographic market and USD 206,000 in the highest geographic market. The on target earnings range for this role is between USD 154,000 in the lowest geographic market and USD 275,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).\n\n \n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n