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customer advocate




product manager

🔎14,882 opens
✅ 1,209 applications (8%)
This job post is closed and the position is probably filled. Please do not apply.
Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. \n\nWe're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!\n\nOur customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.\n\n# Responsibilities\n **What you’ll do**\n\n* Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable\n* Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.\n* Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.\n* Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.\n* Anticipate customer needs and problems before they surface; develop deep customer intuition.\n\n**Why's this job awesome? Because you'll:**\n\n* Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters\n* Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events\n* Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)\n* Work within a remote-friendly culture with an incredible team \n\n# Requirements\n**Who you are**\n\n* Problem solving excites you!\n* Written communication is your forté; you can distill complicated topics into something clear and succinct\n* You approach every situation with high empathy\n* You believe support can transform user experience\n* You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you\n* You're willing to travel to San Francisco twice per year\n* You have 1+ years of professional experience, ideally in a fast-paced environment\n* You have experience setting up and using Airtable (personally or professionally)\n* Bonus points if\n* You have experience working for a high-growth startup\n* You have a background in education\n* You’ve worked in a customer-facing role before\n* You have a consulting background or professional project management experience\n\n**What we offer**\n\n* Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.\n* Learning & Development: we offer a $2,000 per year stipend for your personal career development\n* Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.\n* Generous PTO, sick leave, and parental leave\n\n**About Airtable**\n\nAirtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.\n\nWe’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.\n\nAirtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\n\nLearn more about the product and signup at \n\nBe sure to mention the words **NOSE TOAST LIGHT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n

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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.



software support


team manager


product manager

🔎1,405 opens
✅ 50 applications (4%)
This job post is closed and the position is probably filled. Please do not apply.
**Product Support Managers are the cream of the crop. They are the most highly skilled, elite support Managers at Crossover. They embody the world-class culture that is the cornerstone of Crossover’s customer support team. These Managers have a passion for solving complex technical issues.**\nFor those seeking to join this elite tier of product managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.\n\nFrom solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success. They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the overall experience for our customers.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor degree in Computer Science\n* Pristine spoken and written English\n* 5+ years providing technical support and software engineering\n* Advanced technical acumen in modern software languages\n* Be able to break down complex information for those not well versed in technical terms and processes\n\n**Expert in the following:**\n\nJava / JavaScript / CSS / HTML\n\nC#\n\n.Net\n\nPrevious experience managing an L1/L2 support team\n\nExtensive experience writing playbooks for L1/L2 support teams\n \n\nBe sure to mention the words **BRAVE DILEMMA REBUILD** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n

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# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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