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Browse 2 Remote Phone Support Jobs in September 2020 at companies like Empire Flippers and Credit Repair Cloud working as a Customer Happiness Representative or Chat Specialist. Last post

Browse 2 Remote Phone Support Jobs in September 2020 at companies like Empire Flippers and Credit Repair Cloud working as a Customer Happiness Representative or Chat Specialist. Last post

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The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

Empire Flippers

 

Chat Specialist

verified
🌏 Worldwide

Chat Specialist  


Empire Flippers

🌏 Worldwide

customer service

phone support

chat

online business

customer service

phone support

chat

online business

This job post is archived and the position is probably filled. Please do not apply.
We believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. It’s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. \n\nWhen you first come on board as a Chat Specialist, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well-versed in our phone processes, from how our outbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function. \n\n# Responsibilities\n While helping people should be your #1 priority, here is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\n\nProvide first-level chat support M-F, 7 am to 10 pm EST. \nHandle outbound calls on the main telephone line. This may include discussions with potential buyers or sellers who want to understand how our process works. \nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of chat service procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nOther duties as assigned. \n\n# Requirements\nWhile cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set:\n\nProficiency in English is a must.\nYou are customer service focused.\nYou must have strong phone and verbal communication skills along with active listening.\nYou are a quick-learner, dependable, with strong attention to detail.\nYou’re able to multitask and meet deadlines.\nYou can work on a flexible schedule.\nYou are proficient with Google Suite, Slack, Skype and Zoom.\nYou’re able to closely follow processes.\nYou’re not afraid to ask questions whenever you’re unsure about how to proceed.\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Credit Repair Cloud

 

Customer Happiness Representative

verified
🌏 Worldwide

Customer Happiness Representative  


Credit Repair Cloud

🌏 Worldwide

tech support

phone support

customer support

non tech

tech support

phone support

customer support

non tech

This job post is archived and the position is probably filled. Please do not apply.
With almost 3,000 credit repair companies powered by Credit Repair Cloud, our customers have helped hundreds of thousands of consumers clean their credit, improved over 1,900,000 credit report items, and collected over $50,000,000 in revenue. Our mission to help entrepreneurs to start, run and grow profitable credit repair businesses began in early 2002 as a bootstrapped startup. Today we're a stable yet fast-growing (INC 5,000) company with over 50 team members around the globe and products that the industry loves.\n\n**Why What We Do Matters**\nAt Credit Repair Cloud, we create products that help Credit Heroes™ (entrepreneurs) to help their clients with their credit, to truly change lives, and make a great living in the process. We help them by creating the software, the systems, and the strategies, to grow multi-million dollar credit repair businesses from nothing.\n\n**Role**\nWe are looking for an assertive, friendly, highly organized Customer Support Rep.\nOur professional support team serves almost 3,000 companies on our platform (and growing) and is on the front lines of our organization. \n\nIn this role, you will help, encourage and support our customers via email, chat and phone. \n\n**Results** \n* Understand our industry and product \n* Resolve all customer issues, questions, or concerns in a timely manner\n* Work with your Sr. Agent to improve your numbers\n* Help support other team members as needed\n* Work together with the team to improve our processes \n* Maintain positive survey results for all customer interactions\n\n**Benefits**\n* Full-time position in a stable yet fast-growing, self-funded company (we make investments for the long term, as we don’t plan on selling our company. Ever.) \n* Freedom to work from anywhere. Though we do ask that you’ll be around for PST meetings, you will have flexibility with your schedule and of course your location. \n* 20 calendar days of paid time off a year, plus US holidays.\n* A highly supportive environment, an outstanding, smart and caring team and a real chance to learn and grow.\n* Work at a SaaS company whose mission is to change the lives of our customers, their clients, and our team. \n* Join a company early and have a voice in a future hundred million dollar company. \n* We hire for talent and drive, and it doesn’t matter what your gender, religion, race, or language are, who you date or who you spend your life or time with. What we care about is people who believe in our company’s mission to change lives, who help each other and the company grow and move forward. \n\n**Additional Info**\n* Start Date: 1-2 weeks from today\n* Credit Repair Cloud Homepage: https://www.creditrepaircloud.com/\n* Online Training / Webinar explaining what we do, why we do it & what we sell: https://w.creditrepaircloud.com/free-training\n* Customer Reviews: https://www.trustpilot.com/review/creditrepaircloud.com & https://tinyurl.com/CRC-Google-Reviews\n*** We strive to create an inclusive environment, empower employees and embrace diversity. We encourage every talented and qualified person to respond.\n**\n \n\n# Responsibilities\n * Provide customer support over email and possibly phone, with unparalleled attention to detail.\n* Be a positive and encouraging voice for our team, according to our Company Performance Culture Statement.\n* Resolve problems for human beings, not bots. Though we’re a tech company, we really emphasize the importance of making our users’ professional lives easier and treating one another with kindness. \n* Be a positive encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.\n* Customer service can get complex. You'll grow into a role in which you will help create order, repeatable processes, and systems around customer support tasks, and even write an occasional knowledge base article when you feel inspired.\n* We're an agile, fast-growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do, but to give you an idea of your daily work here at Credit Repair Cloud. \n\n# Requirements\n* You are an accountable, punctual, responsible, mature professional that has the discipline and requires little supervision post-training period \n* You have strong interpersonal, written and oral communication skills.\n* You genuinely care about your work and about the team \n* You are self-motivated \n* You are an inquisitive person, you always want to learn new things \n* You have excellent verbal and written English skills \n* You want to improve processes and strive when you’re given the freedom to do so \n* You are always on top of things. Nothing slips through the cracks \n* The ability to work in a quiet environment for making calls and a strong internet connection is a must. \n\n#Salary\n$25000-31000\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position
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