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Integromat LLC


closed
🌏 Worldwide

ipaas

 

saas onboarding

 

email marketing

 

no-code

This job post is closed and the position is probably filled. Please do not apply.
Full-time, Contractual, Flexible Hours, 100% Remote\n\n**Integromat** is seeking an onboarding and email marketing specialist with a minimum of 4 years of work experience out of which at least 2 should have been spent working on a SaaS product. Prior remote work experience is a plus.\n\n**Why work with Integromat?**\n\n* One of the fastest-growing tools in its segment with a thriving community\n* Great work culture with a diverse, global team\n* Flexible hours with the ability to work from anywhere in the world\n* Networking opportunities with tech professionals from across the globe\n\n# Responsibilities\n If that’s you, then you will be responsible for the following: \n\n* Contextual Onboarding via in-app guides\n* Triggered Emails based on in-app activity\n* Drip Email campaigns to educate and nurture leads\n* Newsletters featuring product updates and announcements \n\n# Requirements\nYou must have the following skills and know-how: \n\n* Strong knowledge about SaaS onboarding and email marketing\n* Excellent writing skills and verbal communication skills\n* Ability to communicate effectively via messaging\n* Ability to quickly learn how to use new SaaS products\n* Proficient in email marketing and other relevant tools\n* Obsessed with improving customer experience\n* Comfortable talking to customers to gather feedback\n\nBesides the above, knowing how to use **Integromat** or similar tools is a huge plus. \n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply.
Lead, Customer Success – Onboarding & Adoption\n(Remote | travel required)\n\nWe’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).\nIf you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.\nAs the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.\n\nWHO YOU ARE\nTo be successful in this role, you should be passionate about things like:\n* Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users. \n* Data Informed – building data collection and analysis into processes to inform decisions\n* Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes\n* Organizational Change Management – Helping people and organizations change for the better\n* Hands-On – enjoying β€œgetting hands dirty” by digging into complex operations \n* Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions \n* Organization & Diligence – crossing the T’s and dotting the I’s\n\nABOUT DECISIV’S CUSTOMER SUCCESS TEAM\nOur remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.\n\nWHAT YOU’LL BE DOING\nYou will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:\nOptimizing and Scaling Onboarding & Adoption Team Processes and Operations:\n* Defining and overseeing standardized customer lifecycle processes and touchpoints\n* Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage\n* Achieving operational excellence within the Onboarding & Adoption Team\n\n\nDriving Delivery of Customers’ Desired Business Outcomes:\n* Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both\n* Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes\n* Methodically managing escalations from your direct reports, other Decisiv teams, and customers\n\nOwning OKRs and Other Metrics for Your Team:\n* Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models\n* Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both\n* Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success\n* Routinely reviewing OKRs and other metrics with your team\n\nRecruiting, Coaching, and Managing the Onboarding & Adoption Team:\n* Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates\n* Setting expectations and providing regular feedback on team and individual performance \n* Delivering regular training and coaching to your team\n* Performing common managerial tasks (e.g., scheduling, expense reporting) for your team\n\nQUALIFICATIONS WE REQUIRE\nTo be a viable candidate for this position, you must demonstrate to us that you have:\n* High ethical standards of conduct\n* Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData\n* Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills\n* Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company\n* Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company\n* Experience successfully managing a fully-remote team of 10 or more people.\n\nThe successful candidate will also have:\n* A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team\n* The ability to work in the United States without Decisiv’s sponsorship\n* The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one. \n* A readily-available work environment:\n o With a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down)\n o Where you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.\n\nQUALIFICATIONS WE REALLY LIKE\n* Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management\n* Experience building an Onboarding or Customer Success team\n* Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese\n* Live near a major transportation hub\n\nWHAT’S IN IT FOR YOU\n* A career opportunity to:\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
This job post is closed and the position is probably filled. Please do not apply.
YouCanBook.me is hiring for one of the best jobs in our company!\n\nWe need a **wise, imaginative, decisive, strategic, inspiring,** person to head up our customer success and onboarding team (currently 3).\n\nYou would get to work with our best asset - our customers - everyone from the single marketeer or university professor, to the some of the biggest companies in the world (customers from Pearson, Box, Yelp, Shopify, Pintrest, Expedia, Atlassian and many, many more all use our tool). \n\nOur hundreds of thousands of users are the ones who have pushed YouCanBook.me to be one of the fastest growing, and widely adopted scheduling tools in 2017.\n\nIt's a bit crazy sometimes how we manage a million appointment bookings a month for our users, with a team of just 9, but we love doing what we do.\n\nWe are small, remote, bootstrapped, profitable and all the good things. Don't apply if you're looking to rise up the ranks of a mega-corp. Instead, join our ranks, and build your craft inside our tardis. We need you.\n\nOur company has been named one of the top performing [UK tech companies by G2 Crowd](http://go.g2crowd.com/citygrid-ukireland.html). We recently sponsored [SaaStock Conference in Dublin](https://www.saastock.com/sponsors) to reach out to our main customer base - tech companies working on cloud tools. We're sponsoring the upcoming [SupConf 2017 in Atlanta.](http://supconf.supportdriven.com/)\n\nWe care deeply about customer success and understanding what our customers need. That's your job right there.\n\nOur co-founder and CEO, Bridget Harris, has just recently been named a [national finalist in the digital category](http://forwardladies.com/awards-2017-winners/?inf_contact_key=6bfb099cade7c45fcab4c9ffdaf3966f393d1654f22aaacd15a830a350cb4399) for the 'Forward Ladies' awards for women in business. She's a regular speaker at conferences like [Business of Software 2017](http://businessofsoftware.org/) and [Microconf 2017](http://www.microconf.com/growth/speakers/). Why does that matter? Because we like sharing how we 'walk the talk' on company culture and building a sustainable, happy software business. \n\nWe are working to build an amazing place where work gets done. You'd be joining a handful of smart, imaginative, hard workers and learners. We meet up around twice a year from our locations in the US, Spain and the UK. We share and build. We celebrate success together. We work on where we went wrong, and build something better.\n\nYou need to join us.\n\n**We like:** systems, processes, automation, documentation, scaling, profit and happy customers.\n\n**We don't like:** over-working, being stressed, sloppy work, typs, actual offices, paperwork, not being able to help.\n\n**What you would get:**\n\n- a fair transparent salary (depending on location and experience). (we're working on offering profit share and bonuses). \n- 'unlimited' vacation - people usually take 25-30 days per year + national public holidays\nthe best health insurance we can buy for you.\n- happy to discuss any other benefits you need - we're committed to the best family support policies we can afford. Let's talk.\n- a role where you would be given the highest room to succeed, grow and produce results - we are outcome-focused, not output-driven.\n- work with a happy, funny, inclusive, hard working team - we're a mixed bunch with lots of different things in common, and separate interests which keep the rest of us amused.\n\nA quote recently from one of our team members was 'this is the most open company I've ever worked for'\n\n**So what's the job?**\n\nWell think of us as your customer. Who do you think we ought to be looking for? Our tool is a freemium, low-price-point app with some very high-paying customers (hundreds of thousands of customers in total, around 10,000 of them paying), a committed team who deals with a steady flow of tickets, and even sees a zero inbox occasionally. One of our biggest challenges is how to streamline and optimise our support to our users - how to get them to the solution as quickly as possible. \n\nSo what would our Head of Onboarding and Customer Success be expected to do?\n\nThis is not a trick question - we do have a list of responsibilities, honestly. But we want to know what kind of job you are looking for. Let us know how you'd love to help our company, what your skills are, why we should be considering you.\n\n**Let's hope for a magical fit.**\n\n**Caveats (sorry, yes there are a few)**\n\n- Must be willing to cover / work shifts starting 9am+ EST working hours . Will also need to be happy to occasionally cover end of day PST.\n- We like to travel - must be happy to board a plane probably every few months for flights to Europe, or meet clients in US, go to conferences, that sort of thing.\n- Our hope and expectation is to hire someone with significant experience working in a similar role for a SaaS tool - if this isn't you, please address why you'd still be a great fit for us anyway (we're always open to being persuaded).


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Digital Ocean


closed

golang

 

marketing

 

senior

 

engineer

This job post is closed and the position is probably filled. Please do not apply.
New York or remote, United States - * Interfacing and collaborating with different departments (Marketing, Product Strategy, Customer Success, Data & Analytics) at DigitalOcean to design and deliver projects to improve DigitalOcean user’s experience.* Commiting code into existing and new pro...


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Recruiterbox


closed
San Francisco
 
πŸ’° $40k - $60k

product manager

 

exec

This job post is closed and the position is probably filled. Please do not apply.
https://recruiterbox.recruiterbox.com/jobs/fk0hh4q/ \n\n#Salary and compensation\n$40,000 — $60,000/year\n \n\n#Equity\n0.0 - 0.03\n\n\n#Location\nSan Francisco


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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