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Remote Non Tech Technical Support Job in November 2019 at companies likeBaremetrics and Aula Education posted 11 days ago

Remote Non Tech Technical Support Job in November 2019 at companies likeBaremetrics and Aula Education posted 11 days ago

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Last 30 days

Baremetrics

 

Customer Advocate

verified
🌏Worldwide

Customer Advocate  


Baremetrics

🌏Worldwide verified

success

technical support

saas

business

success

technical support

saas

business

🌏Worldwide11d
We're hiring a Customer Advocate to join our support team. Your job will not only be to handle incoming technical support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses.\n\nBaremetrics provides analytics and tools that, for many business owners, can be overwhelming if they haven't had to interact with these metrics before, so your job will be to help them both understand and use the tools better, while answering questions along the way.\n\n**Some things you'll be responsible for**\n* Email, live chat and social support\n* Proactive outreach to existing customers\n* Synthesizing customer problems into bug tickets for the engineers\n* Building out our help docs\n * Creating how-to's and tutorials for using our product\n* Gaining insights into how businesses on Baremetrics use (and want to use) our service\n\n**Requirements**\n* Love interacting with people\n* Enjoy writing and are able to do it in a clear and concise manner\n* Enjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics work\n* Empathize with users and can see through their questions to quickly grasp the issues they’re facing\n* Enjoy solving open-ended problems\n* Love constantly learning and re-learning a changing technical product\n* Familiarity with SaaS metrics and small business in general\n\n**Benefits**\n* Work from anywhere (we're 100% remote)\n* Minimum vacation policy\n* Competitive salary\n* Bonus structure\n* Flexible work hours\n* Full health, vision & dental insurance for you and your family\n* Annual company meetups\n* Kindle Paperwhite + Unlimited Books\n* Monthly "remote stipend" that you can use for anything \n\n#Salary\n$50,000\n \n\n#Location\n- 🌏Worldwide

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This year

## The short version ⏳\n\n**Mission:** Bring joy to teachers and students using Aula every day by building Community & Support at Aula from scratch.\n\n**Why:** Aula is only successful when our platform creates an engaging digital experience. To get there, we need a deep understanding of our partners that the product alone can't provide.\n\n**Who:** Humble, excellent communicator and builder-mentality. Displays interest in digital products, with ideally 1+ years of experience making users happy.\n\n**How:** You'll have the freedom to define what community & support is at Aula. Inform product decisions, ease user headaches, educate students and teachers on how to best use Aula.\n\n# Responsibilities\n Here’s a snapshot of what you’ll be working on:\n\n* Raise awareness around technical issues on the platform, prioritise bugs appropriately, and learn from what users are struggling with to make their experiences more engaging.\n* You are the voice of reason within Aula, working closely with Learning Intelligence team to give insight to the product team about current frustrations and recurring technical issues.\n* Author materials that will educate our users about features and how they can get more out of Aula. [Aula help](http://aula.help) is what we have now, but we'd really love it if you could reinvent support at Aula and take this to the next level!\n* Communicate directly with our teachers and students. Answer questions, collect feedback, provide guidance.\n* Help teachers and students have an enjoyable and productive experience on Aula while making sure their feedback shapes product decisions. \n\n# Requirements\n### We’d love to hear from you if… 🔍\n\nYou are the kind of person who\n\n- Is patient, warm, and organised in your thoughts and delivery. Empathy is key.\n- Thrives in caring and direct feedback environments, putting the product first.\n- Is not necessarily an engineer, but is definitely interested in how digital products work.\n- Is the go-to tech guru in your family. You help your parents understand that the cloud is not actually a cloud.\n- Loves digging in and understanding why/how something works. Or doesn't.\n- Thrives in uncertainty and is searching for the chance to shape your own role and career.\n- Is excited about the prospects of eventually managing a team.\n- Is eager to explore the world of remote working.\n- Considers yourself transparent, reliable and considerate.\n- Appreciates the value of diverse and inclusive teams.\n- Wants to join a 50-person startup journey with all the ups and downs.\n\nYou’ve done some of these things\n\n- Worked closely with product or customer-facing teams, and have seen product success at a user-focused company.\n- Not necessarily an engineer, but have a really good understanding and flair for where an issue can come from, how to replicate it, and what could have caused it.\n- Strong written skills, where you'd be confident in sending messages and creating product guidelines. You love getting creative in your style!\n- Excellent communication skills, where you'd be comfortable interacting with users 20 times a day.\n*  **Bonus:** Some practical digital skills such as making small tutorial videos, finding the best tools to track issues and creating a ticket system. \n\n#Location\n- 🌏Worldwide

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.