📈 Open Startup
RSS
API
Post a Job

get a remote job
you can do anywhere

Remote Non Tech Support Job in June 2019 at companies likeEducation Travel & Culture and Orcid, Inc. posted 2 months ago

Remote Non Tech Support Job in June 2019 at companies likeEducation Travel & Culture and Orcid, Inc. posted 2 months ago

Get a  email of all new remote Non Tech + Support jobs

Subscribe
×

  Jobs

  People

👉 Hiring for a remote Non Tech + Support position?

Post a Job - $299
on the 🏆 #1 remote jobs board

Last 30 days


Education Travel & Culture

US-only

Part-time, Work From Home, Mentor Foreign Exchange Students


Education Travel & Culture

US-only

mentor

recruiter

international

travel

mentor

recruiter

international

travel

US-only2mo

Apply

**About ETC:** Education Travel & Culture (ETC) is a non-profit [501(c)(3)] educational exchange organization. ETC provides inbound program opportunities for high school students throughout the world to study in an American high school and live with an American family. Volunteer Host Families provide room and board, a quiet place to study, and an American family experience for international students during their semester or academic year in the United States.{linebreak}{linebreak}**ETC Students: **Our students are between 15-18 and come to America on a J-1 Visa. They are fluent in English and maintain a C or higher in all of their high school courses, provide their own health insurance and spending money, and are eager to share their culture. {linebreak}{linebreak}**Why become a Local Coordinator?**{linebreak}• Potential to participate in international trips{linebreak}• Remote role{linebreak}• Gain knowledge and skills through a cultural experience that is filled with diversity{linebreak}• Supplemental income on a monthly basis {linebreak}{linebreak}{linebreak}As LC’s develop strong relationships with their students and host families, they find that they, too, learn an extraordinary amount about themselves and the world around them. Local Coordinators are a valued member of the ETC team and an important part of the students and host families’ lives. We would love to hear from you if you would like to explore this wonderful opportunity!{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **Local Coordinator Responsibilities:**{linebreak}• Develop local connections/network in the community, whereby to recruit host families{linebreak}• Screen and interview potential host families{linebreak}• Conduct student and family orientations via the use of Power Point/script{linebreak}• Must provide ongoing feedback and guidance to students and host families and communicate regularly with ETC management and support team{linebreak}• Monitor student progress monthly during a student activity or personal visit {linebreak}• Meet with host family every other month face to face{linebreak}• Complete and submit monthly reports {linebreak}{linebreak}# Requirements{linebreak}**What are the requirements to become a Local Coordinator?**{linebreak}• Successfully passing a background check{linebreak}• A valid Driver’s License and proof of auto insurance{linebreak}• The ability to provide 2 viable references{linebreak}• Computer and internet access{linebreak}• Outgoing personality and ability to recruit host families{linebreak}• Must have access to transportation/vehicle {linebreak}{linebreak}#Location{linebreak}- US-only

See more jobs at Education Travel & Culture

# How do you apply? Follow the link below & Apply Now! {linebreak}
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


ORCID, Inc.

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support

3mo

Apply

**WHO WE ARE**{linebreak}{linebreak}ORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. {linebreak}{linebreak}**THE ROLE**{linebreak}{linebreak}ORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. {linebreak}{linebreak}**WE PROVIDE**{linebreak}{linebreak}* A committed and awesome team serving an engaged community{linebreak}* Competitive compensation and benefits{linebreak}* Flexible work hours and tools to support our virtual office environment.{linebreak}* A laptop will be provided{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **RESPONSIBILITIES**{linebreak}{linebreak}Working with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:{linebreak}{linebreak}* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry{linebreak}* Escalating tickets as needed for bug reporting, feature requests, etc.{linebreak}* Identify trends in user requests and determine the best methods to address them{linebreak}* Identify process improvements for the ticketing and user feedback workflows{linebreak}* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry{linebreak}* Assist with writing and reviewing documentation for users{linebreak}* Review suspect records to remove spam from the registry{linebreak}* Assist with QA, research, and other tasks as needed {linebreak}{linebreak}# Requirements{linebreak}**REQUIREMENTS**{linebreak}{linebreak}* Fluent in written and spoken English{linebreak}* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian{linebreak}* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC{linebreak}* Experience providing customer or technical support over email{linebreak}* Tech-savvy and able to troubleshoot technical issues{linebreak}* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment{linebreak}* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders{linebreak}* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative{linebreak}{linebreak}**NICE TO HAVE REQUIREMENTS**{linebreak}{linebreak}* Additional language knowledge{linebreak}* 3 years of experience providing email-based technical support{linebreak}* Experience with HTML{linebreak}* Experience working remotely or in the research community{linebreak}* Experience writing technical documentation{linebreak}* Experience using Zendesk{linebreak}* Ability to work occasional weekend shifts

See more jobs at ORCID, Inc.

# How do you apply? Send a **cover letter** and **resume** to [email protected] In your letter please include a pirate joke.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.