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22 Remote Non Tech Saas Jobs at companies like Later, Signeasy and Filestage last posted 15 days ago

22 Remote Non Tech Saas Jobs at companies like Later, Signeasy and Filestage last posted 15 days ago

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This month


Later

verified

Product Marketing Specialist


Later


product marketer

saas

marketing

product manager

product marketer

saas

marketing

product manager

15d

Apply

Later is looking for a creative and strategic product marketer to join our remote, global marketing team. Later is the the #1 Instagram marketing platform, with over 2 million users worldwide, and we are looking for someone to own our product marketing, position our product and features, and help our customers understand the many features and intrinsic value of Later.{linebreak}{linebreak}We’re looking for someone who understands Instagram marketing and can communicate the value that both Later and Instagram bring to small businesses. As the Product Marketing Specialist, you would be responsible for onboarding emails, product releases, landing pages, and corresponding with the product team. As we’re a growing startup, you’ll be able to wear multiple hats as you both create strategy and execute it with your superb copywriting and project management skills.{linebreak}{linebreak}As the Product Marketing Specialist, your goal would be to help our users adopt Later and then move them through the funnel to purchase. Later is a freemium product and we rely on marketing to convert our customers, instead of a sales team. You should have previous experience with product marketing, be knowledgeable about our industry and competitive landscape, and be confident with positioning both new and existing Later platforms and features.{linebreak}{linebreak}In addition, you’ll monitor our market, competitors, and the technology trends impacting how consumer brands use visuals and social media to reach their customers.{linebreak}{linebreak}The Later HQ is located in Vancouver, Canada, but you will will be joining a remote global marketing team of 10, so we’re looking for someone that work autonomously but also great at team communication.{linebreak}{linebreak}# Responsibilities{linebreak} * Write product messaging to explain the benefits of Later / Instagram and how it will help our customers grow their business{linebreak}* Plan and launch new features and product releases{linebreak}* Increase product adoption and free to paid conversion{linebreak}* Own the onboarding process for new free users{linebreak}* Identify bottom of the funnel opportunities; creating landing pages, case studies and emails that convince our customers to adopt and buy Later{linebreak}* Work with the Content Marketing team to integrate products into content / campaigns {linebreak}* Market and customer research to ensure the whole company understands our customers{linebreak}* Market analysis, reviewing competitors, trending technology, and market demands {linebreak}{linebreak}# Requirements{linebreak}* You have 3+ years experience in product marketing{linebreak}* You’re a great copywriter with a knack for translating complicated subjects into easy-to-understand language{linebreak}* You understand Instagram marketing and the value it brings to business{linebreak}* You’re always on top of the latest marketing trends and techniques{linebreak}* You’ve done extensive market research on new products and features and understand how to create a cohesive and concise story from that data{linebreak}* You love iterating on messaging and positioning to test what works and what doesn’t{linebreak}* You use data to inspire marketing decisions and are comfortable reporting on KPIs{linebreak}* You are a creative thinker who is comfortable working both independently and in a team{linebreak}* Bonus skills: customer success or Instagram marketing experience {linebreak}{linebreak}#Salary{linebreak}$58,500 - $78,000 CAD, plus equity {linebreak}

See more jobs at Later

# How do you apply? Apply on [our website](http://https://later.bamboohr.com/jobs/view.php?id=35&remoteok) by sending us your resume, including links to any product launches, landing pages, or case studies you’ve worked on. Please include at least 2 writing samples
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


SignEasy

Sales Executive


SignEasy


sales

saas

b2b

non tech

sales

saas

b2b

non tech

7mo

Apply

About SignEasy{linebreak}{linebreak}Our mission is to help people and businesses improve productivity by signing documents electronically. We have a passionate team that works in Dallas, Bangalore and Mexico City and we love people with an enthusiasm for productivity hacking and travel. {linebreak} {linebreak}SignEasy eliminates the need to print, scan, or fax paperwork and is the fastest way to sign or request signatures from your phone, tablet and computer. With 5 million downloads and 100,000 customers across 180 countries, SignEasy has been featured among the Best Business Apps on Apple App Store and Google Play Store in 2014, 2015, 2016 and 2017.{linebreak} {linebreak}Here’s a peek into our team and culture at SignEasy:{linebreak}{linebreak}https://www.youtube.com/watch?v=d-7f-fCvDMg{linebreak}{linebreak}https://www.youtube.com/watch?v=zMh3oToSXZU{linebreak}{linebreak}Role overview{linebreak}{linebreak}We need someone who can convert leads into sales opportunities. Someone who can talk to customers, ask questions to identify their needs, and then propose solutions that will turn them into paying customers. {linebreak}{linebreak}This role requires enthusiasm, high energy, and strong verbal and written communication. You will be the first person that a customer talks to, so personality and likeability are a must. If you're a monotone robotic speaker on the phone, this role is not for you. If you can get a grandma excited about electronic signatures, we want to talk to you :) {linebreak}{linebreak}# Responsibilities{linebreak} * Contact and qualify prospects to set appointments and learn about the needs of customers{linebreak}* Identify decision makers in organizations across key industries/functions and build a prospect list{linebreak}* Own and execute outreach to targeted accounts and prospect lists in a personalized manner{linebreak}* Nurture and qualify interested prospects by setting up demos{linebreak}* Monitor users acquired through free trials for potential sales interaction{linebreak}* Share insights from existing sales funnel and evaluate the performance of lead sources{linebreak}* Be available for phone calls and meetings with customers and team members in other time zones{linebreak}* We are hiring for three time zones - US/LATAM, UK/EU, Asia - You will be expected to make your calls during the hours of your region {linebreak}{linebreak}# Requirements{linebreak}* 1-3 years of experience in sales development / AE role, preferably in a tech/SaaS company{linebreak}* Ability to achieve goals in an automated sales environment with accurate lead management in a CRM{linebreak}* Team player, with a strong self-starter attitude{linebreak}* Desire and drive to always be learning{linebreak}* Strong written and verbal communication skills{linebreak}* Confident, positive, energetic, and professional attitude{linebreak}* BA/BS degree or equivalent work experience {linebreak}{linebreak}**Assessment**{linebreak}{linebreak}We believe that the only metric that matters is results. Your performance will be evaluated based on how many customers you are able to qualify, the quality of the information you are able to get from them, the quality of your communication with team members, and how many deals you had an impact on. We judge you based on the results you deliver and the learnings you can share with the rest of our team{linebreak}{linebreak}**Perks**{linebreak}* Fully remote job{linebreak}* Travel opportunities - SignEasy is headquartered in the US, with an office in Dallas, product development team in India, and sales team in Mexico City. Travel to all of our offices and interact with a global diversified team and grow together with us{linebreak}* Opportunities to attend conferences and seminars{linebreak}{linebreak}**Team Dynamics and Culture**{linebreak}* You will work with a small team of 3-5 other people across sales and marketing functions{linebreak}* Interact with Marketing and Product teams and learn an end-to-end understanding of this business{linebreak}* Opportunities for promotion based on performance - we don't believe in arbitrarily keeping you in the same position for a fixed amount of time. If you perform, we promote and give more responsibility{linebreak}{linebreak}Our culture is driven by respect, transparency, collaboration and direct feedback. We have no room in our team for disrespect, office politics or discrimination of any kind. We're obsessed with communicating with our users as well as within the team. We love lean, iterative improvements, and success is measured by the value we create for our customers and the company.

See more jobs at SignEasy

# How do you apply? Please apply via the link below
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Filestage

Sales Manager (saas)


Filestage


sales

saas

b2b

non tech

sales

saas

b2b

non tech

7mo

Apply

**About Us**{linebreak}{linebreak}At [Filestage](https://filestage.io/) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work.{linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, Canadian Tire or Rabobank benefit from happier and more productive employees with Filestage. We work hard to build great things together—and make time to celebrate our accomplishments.{linebreak}{linebreak}**Your mission**{linebreak}{linebreak}***You own the sales cycle.**You take ownership for SMB to enterprise leads and nurture them throughout the entire sales cycle. With every closing, you have a direct impact on the growth of our company.{linebreak}***You optimize our sales funnel.**You analyze and optimize our sales funnel, our sales performance and our sales techniques. You improve and further automate our sales processes from the first lead contact until the closing. Your goal is increase our MRR and push sales at Filestage to the next level.{linebreak}***You create value for our new customers.**You develop a deep understanding for the needs of our customers. You present a product solution that makes their workplace more productive and happier.{linebreak}{linebreak}**You’re good at**{linebreak}{linebreak}***You have a 3+ years proven SaaS sales experience.**You’ve had prior success in SaaS sales and want to take it to the next level.{linebreak}***You love connecting with people.**You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}***You take ownership.**You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who loves to build and scale sales in a startup.{linebreak}***You are fluent in English**and have fantastic written and verbal communication skills. French is a plus.{linebreak}***You’re cut out for remote working (in case you choose to work remotely).**You are highly self-motivated and are comfortable working independently. Ideally, you have already worked remotely in the past.{linebreak}***You are a team player.**You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful - and you are ready to have a lot of fun.{linebreak}{linebreak}**This is what you get**{linebreak}{linebreak}***You have the freedom to work wherever you want.**Come work with us at our office in Stuttgart (Germany) or work remotely.{linebreak}***You have a steep​ ​learning​ ​curve​**by working hands-on together with highly talented minds.{linebreak}***A fair compensation.**You get a fair base salary based on your skills and the option to participate on the long term success if you’re a high performer.{linebreak}***Your opinion matters and your work is valued.**You have the chance to make a difference and grow our sales team together with our CEO.{linebreak}***You’re tired of useless meetings and slow decision making?**We have flat hierarchies, no bullshit meetings and we move fast.{linebreak}***You work with top-notch technologies and lean processes.**We use Slack, Asana, Hangouts -and of course Filestage- to communicate efficiently.

See more jobs at Filestage

Visit Filestage's website

# How do you apply? To land this gig, please apply here: https://goo.gl/forms/Pzj3jCyrrSaRJBox2
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


ConvoPanda

verified

Product Marketer


ConvoPanda


marketing

intercom

saas

b2b

marketing

intercom

saas

b2b

7mo

Apply

At ConvoPanda our mission is to make B2B SaaS personal.{linebreak}{linebreak}We're accomplishing our mission by humanizing the buying experience for leading SaaS companies. This makes our clients happy because it leads to them getting more customers more quickly.{linebreak}{linebreak}Day-to-day we set up "chat funnels" in Intercom or Drift for our clients. This involves writing compelling and customer-centric copy delivered via email and live-chat so that users get the right message, from the right person, at the right time.{linebreak}{linebreak}Our core values are being positive, supportive, and self-starting.{linebreak}{linebreak}We're looking for a results-focused marketer with a penchant for copywriting to help us deliver exceptional results for leading SaaS companies.{linebreak}{linebreak}We've worked with companies like Validately, SnapNurse, Consistent Cart, Landing Lion, CommissionTrac, NurseToken, and Userfeed.{linebreak}{linebreak}We're a small, but mighty team. B2B founders & marketers call us experts, depend on our campaigns and expertise daily, and are screaming for 'more, more, more!' We've still got a lot to do, and many, many more people to reach.{linebreak}{linebreak}If you're unquenchably curious and ready to serve, educate, and lead the SaaS leaders of the future... we'd love to hear from you.{linebreak}{linebreak}## Responsibilities{linebreak}* Design, write, and set up chat funnel campaigns in Intercom and Drift for our clients.{linebreak}* Identify relevant custom fields to sync from clients' applications into Intercom or Drift so we can deliver helpful relevant messages.{linebreak}* Lead regular calls with clients to report on campaign results and recommend new initiatives to pursue.{linebreak}* Refine our operations manual so that we can standardize our chat funnel engagements and ensure consistent results.{linebreak}* Assist with tangential copywriting needs of clients as they arise which may include copy for ads and copy for landing pages. {linebreak}{linebreak}# Requirements{linebreak}If you think you'd be a great fit for this position, shoot us an email at [email protected] Please include your resume, a published writing sample, and tell us why you want to work at ConvoPanda.

See more jobs at ConvoPanda

Visit ConvoPanda's website

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Loom

Customer Support Specialist


Loom


customer support

saas

b2b

non tech

customer support

saas

b2b

non tech

8mo

Apply

## Who We Are{linebreak}Loom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:{linebreak}**Loom is for colleagues and customers.**Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.{linebreak}**Loom is video recording, simplified**. Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.{linebreak}**Loom provides a human touch**. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.{linebreak}## The Role{linebreak}Our Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.{linebreak}As a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.{linebreak}We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜{linebreak}### As a Customer Support Specialist, your responsibilities include...{linebreak}* Helping customers through live chat, email and social media to ensure they are successful with our tool{linebreak}* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team{linebreak}* Contributing to our culture of "user delight" by sharing examples of user interactions with the rest of team{linebreak}* Correctly identifying and reporting on support requests so the Product team can plan future product iterations{linebreak}* Auditing and updating any support resources as the product changes (Help Center, Saved Replies, etc...){linebreak}* Helping write and maintain documentation for internal knowledge base{linebreak}* Assisting with projects related to improving our support at scale processes 🚀{linebreak}### You could be a good fit if you...{linebreak}* Have previous experience delivering a superior support experience with respect, empathy and understanding{linebreak}* Know how to to work under pressure and adapt to a fast-paced environment{linebreak}* Have excellent written and spoken English{linebreak}* Have the ability to pick up new technology quickly{linebreak}* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own{linebreak}* Are available for a full time schedule that spans weekends and may include holidays as our customers need us (working hours may include evening or early morning hours depending on your location){linebreak}### Bonus Points 💯{linebreak}* Active and passionate Loom user{linebreak}* Previous experience working remotely{linebreak}* Familiarity with Intercom, Slack and Notion - you'll be living in these tools{linebreak}* Previous experience working in SaaS{linebreak}## The Good Stuff{linebreak}* Work with a driven, welcoming team at a company that is changing how people communicate every single day.{linebreak}* Yearly retreat with the team (last year we went to Mexico! 🏝){linebreak}* Unlimited PTO{linebreak}* Shiny new Apple computer & budget for home office equipment{linebreak}**Please note:**This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.{linebreak}Loom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.{linebreak}We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. {linebreak}{linebreak}# Requirements{linebreak}Please apply via the link.

See more jobs at Loom

Visit Loom's website

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Semaphore CI

Head Of Marketing


Semaphore CI


#saas

#marketing

marketing

saas

#saas

#marketing

marketing

saas

10mo

Apply

At **[ SemaphoreCI.com](https://semaphoreci.com/?utm_source=remoteokio&utm_medium=link&utm_campaign=headofmarketing&utm_term=30days&utm_content=jobad)**we're building the next generation code delivery platform for developers. We're expanding our marketing team to 6 people. The company is currently a ~25 person remote team distributed in 7 countries. We're bootstrapped, profitable and have a six year track record of providing a product that customers love.{linebreak}We’re looking to bring someone that has a proven track record of being part of a growing SaaS business. Someone that can spearhead strategy, hire, recruit and on-board a team, establish process and take our marketing to the next level.Semaphore is used by thousands of tech companies across the globe, from startups to companies like Salesforce, Toyota and Uber. Our mission is to help developers move fast in their work. We do that by delivering a product that's fast and easy to use, backed by a highly rated customer service.{linebreak}{linebreak}Our culture is built on optimizing for happiness, of our customers and ourselves. We operate on continuous improvement on a personal and collective level. When doing things, we prefer to get real and make something valuable sooner, rather than never. We treat each other and our customers with openness, respect and empathy.

See more jobs at Semaphore CI

Visit Semaphore CI's website

# How do you apply? please apply here: https://renderedtext.workable.com/jobs/726339/candidates/new
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Hi there,{linebreak}{linebreak}We're looking for writers. Preferably, ones that don’t suck. ;){linebreak}{linebreak}Seriously though. This person should be:{linebreak}{linebreak}A Digital Native: Ya gots to know how to use the computers. We'll teach you the technical marketing stuff. But we don't give Microsoft Office lessons. (Because we don't use Microsoft Office. Because it's awful.){linebreak}{linebreak}Marketing-Obsessed: You better read Kissmetrics, Shopify, AdEspresso, etc. Because we write for Kissmetrics, Shopify, AdEspresso, etc.{linebreak}{linebreak}Comfortable Writing. A Lot: Average content is 2-3k words. Each typically takes ~4 hours. Most of that is research and prep. Sounds boring... because it is. You have to derive some weird pleasure out of that process. Most don't. I don't blame them.{linebreak}{linebreak}Personality is a plus. We write about boring, dry, technical topics. But that doesn't mean the content should be boring. In fact, we go out of our way to spice things up. Storytelling is a must. Inappropriate jokes and pop culture references almost always work, too.{linebreak}{linebreak}We're primarily looking for full-time team members to grow. Salary depends on ability, of course. Contract/freelance is OK, too.{linebreak}{linebreak}This position is virtual. You can be sitting on a beach for all we care. You could stay up all night and write after some rave (crazy kids). But your writing better be on time. And attention to detail better be spot on.{linebreak}{linebreak}Otherwise, we're fun and laid back. Life's too short.{linebreak}{linebreak}I hope this sounds interesting. At least, not ungodly boring like that last position you just read about at some nameless, faceless, insurance company.{linebreak}{linebreak}Questions? Lemme know.{linebreak}{linebreak}Otherwise, please apply here: http://getcodeless.com/writer/{linebreak}{linebreak}Thanks and hope to talk soon,{linebreak}{linebreak}- Brad

See more jobs at CODELESS

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# How do you apply? Apply Here: http://getcodeless.com/writer/{linebreak}
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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Teramind is looking for an awesome marketing specialist.{linebreak}{linebreak}We're a young, fast-paced company and we take pride in our innovation. We're looking for smart marketing professionals that exhibit exceptional out-of-the-box thinking. If you love marketing, are tech-savvy, and want to work at a company that values creativity over experience, we welcome you to apply.{linebreak}{linebreak}Responsibilities:{linebreak}- Increase sales (how exactly will depend on your expertise and specific area of interest){linebreak}- Get us coverage among analysts{linebreak}- Find ways to recruit resellers & integrators to sell our product{linebreak}- Work on experimental projects (within the scope of marketing){linebreak}{linebreak}Requirements:{linebreak}- Must love marketing{linebreak}- Must be somewhat tech-savvy{linebreak}- Must think out of the box{linebreak}

See more jobs at Teramind

Visit Teramind's website

# How do you apply? Please send your resume to apply.
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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Quickmail.io

Customer Success Specialist


Quickmail.io


saas

customer support

non tech

saas

customer support

non tech

1yr

Apply

QuickMail is a sales automation tool for sending B2B cold emails. Small and medium businesses use it to reach out to potential customers in their market and grow their business. Because we hit product market fit very fast and are growing rapidly, we’re on the search for enthusiastic people who want to be part of this journey.{linebreak}{linebreak}As a 100% customer funded start-up, decisions are made fast between the team for the good of the customers. Working here means a lot of freedom and ability to build close bonds with each user. We strive to be anti-corporate, we remove all possible walls between the users and us to truly deliver an exceptional experience.{linebreak}{linebreak}The Role{linebreak}As part of our Customer Success team, you’ll be the first point of contact for users of Quickmail.io, and for potential users who have questions before signing up. You’ll strive to understand their goals or problem, and translate this information into actionable points for them to make the most of Quickmail. {linebreak}{linebreak}Your responsibilities will include: {linebreak} - Developing a thorough understanding of Quickmail.io’s capabilities and services. {linebreak} - Own the responsibility for any user issue or query, from origination to full completion. {linebreak} - Ensuring each user’s experience with us is outstanding, and ensuring you always go above and beyond what is required to add even more value. {linebreak} - Investigate the user’s key objectives, and driving their adoption of Quickmail.io’s functionality beyond the expected. {linebreak} - Become a user advocate within the wider Quickmail.io team by identifying common user requirements and challenges and relaying this information to constantly improve what we do. {linebreak} - Provide training and continued support through highly effective relationship management, centred on the customer experience. {linebreak} - Consistently record your interactions with users and further develop our documentation to become the Quickmail.io bible. {linebreak}{linebreak}This is an incredibly varied role on a small, growing SaaS startup where no two days will be the same. As a permanent, full-time and remote role, you will have regular contact with the other Customer Success specialists and the Founder.{linebreak}{linebreak}What you’ll need: {linebreak}{linebreak}Proven experience in a comparable role, supporting users remotely (ideally for a high growth technology company). {linebreak}A strong attention to detail with a customer centric approach. {linebreak}Be an entrepreneurial, pro-active personality with a healthy sense of humour. {linebreak}Outstanding problem solving skills, with a proven ability to simplify concepts, train others and develop relationships.{linebreak}Excellent written and verbal communication skills. {linebreak}Solid understanding of email, desktop and internet technologies. {linebreak}Any experience working within the SaaS industry or within a start-up environment would be highly regarded.{linebreak}Any experience working remotely would be highly beneficial. {linebreak}{linebreak}Please note, this role will over US business hours (either PST or ET). You will need to be available Monday - Friday, full-time to be considered, and have a fast and reliable internet connection. {linebreak}{linebreak}We value curiosity, self-motivation and outcomes very highly here, and believe these are essential traits you’ll need to be part of our team. To see our core values, check them out here: http://quickmail.io/values{linebreak}{linebreak}If this sounds like somewhere you can do your best work, please apply now via the link (including a short note introducing yourself) to [email protected] and we’ll be in touch.

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Visit Quickmail.io's website

# How do you apply? Send a short note introducing yourself to [email protected] and we'll be in touch.
Apply for this Job

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Boords is looking for a Sales & Customer Support Assistant to help our customers have the best possible experience. We are a self-funded saas company on a mission to make storyboarding simple. We've been running for just under 2 years and in that time have gone from an idea to a profitable, fast growing company.​{linebreak}{linebreak}We’re a small team who share an office in Old Street, London with our sister company Animade (an award winning animation studio), so you’ll be working with a tight-knit group and have the opportunity to make a real impact.​ This is a remote role, however you must be an EU citizen and be able to join our morning video calls at 9am GMT. ​{linebreak}{linebreak}### What's the job?{linebreak}{linebreak}We're looking for someone to be the first port of call for new and existing Boords customers. You'll be responsible for getting back to people via the live chat on our web app (we use Intercom), manning our email inbox and our Twitter account.{linebreak}{linebreak}You will also be filtering and qualifying potential new customers who sign up for our free trial, providing one-on-one help and converting those potential customers into paid Boords users.{linebreak}{linebreak}You'll be given full training on all aspects of the role. We work with clearly defined processes, and you will have clear targets as well as all the tools and training you'll need to excel.{linebreak}{linebreak}### Your responsibilities will include:{linebreak}{linebreak}- Fielding all incoming customer requests via Intercom, email and Twitter{linebreak}- Nurturing promising sign-ups into paying customers{linebreak}- Maintaining a consistent, friendly tone of voice{linebreak}- Updating and refining our FAQ and support documentation{linebreak}- Arranging product demos and screencasts for customers{linebreak}- Providing input based on customer suggestions during sprint planning{linebreak}- Identifying patterns in support requests{linebreak}- Keeping up to date with Boords as a product{linebreak}{linebreak}### Requirements{linebreak}{linebreak}- Outstanding written and verbal communication skills with the ability to build rapport with new customers{linebreak}- Initiative, self-motivation and good time management skills{linebreak}- Able to work well as part of a team as well as independently{linebreak}- Experience in a customer facing role{linebreak}- EU Citizenship{linebreak}{linebreak}{linebreak}### Benefits {linebreak}{linebreak}We believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture. Working with us, you can expect:{linebreak}{linebreak}- A competitive salary{linebreak}- A great work/life balance (we have fixed working hours){linebreak}- Profit share scheme{linebreak}- Team away days and trips. Last year we hired a villa in Tuscany!{linebreak}- Incredible company culture and team spirit{linebreak}- Boords hoodie 🙂{linebreak}

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YouCanBook.me is hiring for one of the best jobs in our company!{linebreak}{linebreak}We need a**wise, imaginative, decisive, strategic, inspiring,**person to head up our customer success and onboarding team (currently 3).{linebreak}{linebreak}You would get to work with our best asset - our customers - everyone from the single marketeer or university professor, to the some of the biggest companies in the world (customers from Pearson, Box, Yelp, Shopify, Pintrest, Expedia, Atlassian and many, many more all use our tool). {linebreak}{linebreak}Our hundreds of thousands of users are the ones who have pushed YouCanBook.me to be one of the fastest growing, and widely adopted scheduling tools in 2017.{linebreak}{linebreak}It's a bit crazy sometimes how we manage a million appointment bookings a month for our users, with a team of just 9, but we love doing what we do.{linebreak}{linebreak}We are small, remote, bootstrapped, profitable and all the good things. Don't apply if you're looking to rise up the ranks of a mega-corp. Instead, join our ranks, and build your craft inside our tardis. We need you.{linebreak}{linebreak}Our company has been named one of the top performing [UK tech companies by G2 Crowd](http://go.g2crowd.com/citygrid-ukireland.html). We recently sponsored [SaaStock Conference in Dublin](https://www.saastock.com/sponsors) to reach out to our main customer base - tech companies working on cloud tools. We're sponsoring the upcoming [SupConf 2017 in Atlanta.](http://supconf.supportdriven.com/){linebreak}{linebreak}We care deeply about customer success and understanding what our customers need. That's your job right there.{linebreak}{linebreak}Our co-founder and CEO, Bridget Harris, has just recently been named a [national finalist in the digital category](http://forwardladies.com/awards-2017-winners/?inf_contact_key=6bfb099cade7c45fcab4c9ffdaf3966f393d1654f22aaacd15a830a350cb4399) for the 'Forward Ladies' awards for women in business. She's a regular speaker at conferences like [Business of Software 2017](http://businessofsoftware.org/) and [Microconf 2017](http://www.microconf.com/growth/speakers/). Why does that matter? Because we like sharing how we 'walk the talk' on company culture and building a sustainable, happy software business. {linebreak}{linebreak}We are working to build an amazing place where work gets done. You'd be joining a handful of smart, imaginative, hard workers and learners. We meet up around twice a year from our locations in the US, Spain and the UK. We share and build. We celebrate success together. We work on where we went wrong, and build something better.{linebreak}{linebreak}You need to join us.{linebreak}{linebreak}**We like:**systems, processes, automation, documentation, scaling, profit and happy customers.{linebreak}{linebreak}**We don't like:**over-working, being stressed, sloppy work, typs, actual offices, paperwork, not being able to help.{linebreak}{linebreak}**What you would get:**{linebreak}{linebreak}- a fair transparent salary (depending on location and experience). (we're working on offering profit share and bonuses). {linebreak}- 'unlimited' vacation - people usually take 25-30 days per year + national public holidays{linebreak}the best health insurance we can buy for you.{linebreak}- happy to discuss any other benefits you need - we're committed to the best family support policies we can afford. Let's talk.{linebreak}- a role where you would be given the highest room to succeed, grow and produce results - we are outcome-focused, not output-driven.{linebreak}- work with a happy, funny, inclusive, hard working team - we're a mixed bunch with lots of different things in common, and separate interests which keep the rest of us amused.{linebreak}{linebreak}A quote recently from one of our team members was 'this is the most open company I've ever worked for'{linebreak}{linebreak}**So what's the job?**{linebreak}{linebreak}Well think of us as your customer. Who do you think we ought to be looking for? Our tool is a freemium, low-price-point app with some very high-paying customers (hundreds of thousands of customers in total, around 10,000 of them paying), a committed team who deals with a steady flow of tickets, and even sees a zero inbox occasionally. One of our biggest challenges is how to streamline and optimise our support to our users - how to get them to the solution as quickly as possible. {linebreak}{linebreak}So what would our Head of Onboarding and Customer Success be expected to do?{linebreak}{linebreak}This is not a trick question - we do have a list of responsibilities, honestly. But we want to know what kind of job you are looking for. Let us know how you'd love to help our company, what your skills are, why we should be considering you.{linebreak}{linebreak}**Let's hope for a magical fit.**{linebreak}{linebreak}**Caveats (sorry, yes there are a few)**{linebreak}{linebreak}- Must be willing to cover / work shifts starting 9am+ EST working hours . Will also need to be happy to occasionally cover end of day PST.{linebreak}- We like to travel - must be happy to board a plane probably every few months for flights to Europe, or meet clients in US, go to conferences, that sort of thing.{linebreak}- Our hope and expectation is to hire someone with significant experience working in a similar role for a SaaS tool - if this isn't you, please address why you'd still be a great fit for us anyway (we're always open to being persuaded).

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# How do you apply? Follow links over at https://youcanbook.me/jobs/
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#### We looking for a friendly, helpful and tech-savvy type that loves teaching people how to use things.{linebreak}We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to support all of our fans in the various parts of the world.{linebreak}{linebreak}We're a small team, so you'll have a big impact on the product.{linebreak}{linebreak}**Your day-to-day will involve:**{linebreak}Answering user questions via in-app messenger{linebreak}Explaining new functionality to existing customers{linebreak}Conducting scheduled product demos online or via phone calls{linebreak}Creating and improving support documentation{linebreak}{linebreak}**For this role we need you to:**{linebreak}Be motivated to help people with their questions{linebreak}Have a friendly, engaging and relaxed style{linebreak}Demonstrate outstanding written communication{linebreak}Be generally interested in SaaS products{linebreak}{linebreak}#### Specifics:{linebreak}The role is part-time. Flexible 20hrs per week with a minimum of 3hrs per day during business hours.{linebreak}The position is fully-remote but does require that you are in a timezone close to UTC-05:00 (New York, Toronto, Chicago…).{linebreak}{linebreak}We're ideally looking for someone to join our team on an ongoing basis with additional hours, however we'll keep it relaxed initially as we get to know each other.{linebreak}{linebreak}#### About Us:{linebreak}Skedda is cloud-based, business-to-business SaaS platform for managing bookings for “spaces” at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, studios, halls, courts or any other kind of “space”. It’s truly an international product, with active customers in over 2000 cities globally.{linebreak}{linebreak}We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.{linebreak}{linebreak}We'd love you to join the team!

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# How do you apply? Just click below to apply and answer a few quick questions about why you'd be a great fit for the role.
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We are a medium-sized email service provider, looking for someone to provide helpful technical support. We have customers needing support via our help desk ticketing system (in the majority of cases), and via phone. We have a 24 hour help desk, with staff currently located in New Zealand (where our head office is!), Australia, the USA, the UK, and Spain, and we need an additional support agent to help us cover the North American timezones.{linebreak}As such, you should be located in the USA or Canada, or be a native English speaker in the same timezones.{linebreak}{linebreak}Our team is generally university educated, and we are ideally looking for someone with excellent written communication skills who achieved high marks within his or her university or tertiary qualification, or has a similar level of ability. Speaking of written skills, you will ideally be the type of person who easily spots written mistakes made by others, such as mixing up the words affect/effect, there/their/they're, less/fewer, its/it's, etc. and you ideally revel in your own ability to communicate in an unambiguous and easy-to-understand manner.{linebreak}{linebreak}Desired Skills:{linebreak}{linebreak}* Excellent written communication skills, and the ability to understand sometimes complicated scenarios, and provide well-thought-out written responses.{linebreak}* A cheerful, friendly, and patient phone-manner (although most support is written/ticket-based).{linebreak}* The ability to work independently, from home, with a reliable/fast internet connection.{linebreak}* A good understanding of computers and internet technical issues (e.g. you have heard of IP addresses, etc.) You should be the type of person that non-technical friends ask for 'techy' help.{linebreak}* In your application, please provide details of your past employment. Please let us know in your application exactly why you think you would be a great fit for this job. If you have the ability to create a short video introduction of yourself (approx 1 minute) then please do so, and provide us a link. This will guarantee your application will stand out, but isn't a requirement. Having a Linkedin page is also beneficial.{linebreak}* Working hours will be 9am to 5:30pm (ideally EST), Wednesday to Sunday, OR Saturday to Wednesday.{linebreak}{linebreak}We are an exciting business and have been listed in the Deloitte Tech Fast 500 for the past 5 years. Join us, and further your career in the IT industry, learning and using excellent tools such as Zendesk, Intercom.io, Slack and Asana, and how to support a diverse customer base. The right candidate will also be able to progress his/her career into other fields if so desired. We look forward to hearing from you!

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# How do you apply? Send a cover letter and resume to [email protected]{linebreak}Be sure to read the job description carefully!
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kCura

Fly The Cloud Take The Wheel Expanding Our Saas Product


kCura


saas

product manager

cloud

non tech

saas

product manager

cloud

non tech

2yr

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{linebreak}kCura is a global company with team members who are driven by our customers to build exceptional software for them to use every day. Our product, called Relativity, handles large volumes of data and helps corporations, law firms, and government agencies solve their own unique data problems.{linebreak}{linebreak} The way we work together is centered on our core values of collaborating, communicating, pushing to exceed expectations (even our own), being humble, and having fun while we do it. We enjoy ourselves, give back, and work (and play) hard together. If this sounds like the place for you, check out the details of this position below.{linebreak}{linebreak}As a Sr. Software Engineer, your primary mission will be to design, write, test, deploy, and support new implementations for the tools that drive kCura.  You will use your technical expertise to design and write enhancements for the Relativity platform.  Your eagerness to learn new technologies and solve complex problems will make you the ideal candidate. Excellent communication skills are critical in this role as you will be expected to raise issues early and clearly document your code additions, test procedures, and project results. Your success in this role will provide you with extensive knowledge of the inner workings of Relativity, kCura’s Azure portal, and open up a number of opportunities within our organization.{linebreak}{linebreak}You are a high-level Sr. Software Engineer who is looking for a new challenge and would jump at a chance to work with a leader in a new, expanding industry. As a Sr. Software Engineer at kCura, based in Chicago IL, you will leverage your knowledge of Azure, Microsoft.NET, SQL, JavaScript, CSS, and AJAX to design and build our web-based litigation support platform, Relativity. This is your opportunity to work on a scalable and dynamic web system that his hosted in the Cloud, and supports rapid and continuous deployment.  The software designed will support  other developers, support integration with multiple search engines, clustering technologies, and client component interaction through web services. Additionally, you will learn how to build highly distributable systems composed of multiple database, processing, and web servers. If you have the desire to be continually challenged and work where boredom is an anomaly, then join our team and be part of a successful company experiencing rapid growth in the eDiscovery field.{linebreak}{linebreak}You may also be required to handle technical support calls after hours about two times a year. If Client Services is working on a ticket and they are not able to solve an urgent issue, they will reach out to the level I developer to assist to get the issue resolved.

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Internal sales rep is required to join our growing remote team! The sales rep would be responsible for working with our lead generation specialist to create effective lists, cold emailing/calling, product demos and closing deals.{linebreak}{linebreak}Only candidates from US & Canada Apply{linebreak}{linebreak}Extra tags: sales,ecommerce,saas

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