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3 Remote Non Tech Customer Success Jobs at companies like Smar7 Apps, Filestage and Semaphore CI last posted 3 months ago

3 Remote Non Tech Customer Success Jobs at companies like Smar7 Apps, Filestage and Semaphore CI last posted 3 months ago

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SMAR7 Apps

verified

Customer Support Guru


SMAR7 Apps


customer support

customer success

zendesk

intercom

customer support

customer success

zendesk

intercom

3mo

Apply

Howdy! SMAR7 Apps is currently hiring a full-time Support Specialist (we call them Customer Success Advocates) to join our mission to help eCommerce businesses automate and empower their online stores{linebreak}{linebreak}SMAR7 Apps is a Shopify app company that creates applications that help users increase their order value, automate their online stores and boost their sales. We currently have 5 applications: SMAR7 Bundle, SMAR7 Express, SMAR7 Scarcity, SMAR7 Product Reviews & Cookie.io{linebreak}{linebreak}**We’re looking to bring on that someone special right now to join the team Full-time and eventually transition to our head of support{linebreak}**{linebreak}We want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands that customer support is not just about answering questions, but about guiding users to success. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing customers succeed.{linebreak}{linebreak}As a young startup (we just hit our three year launch anniversary), we have tons of amazing users and are adding new great companies every single month. A wonderful product experience is our primary focus here at SMAR7 Apps... from the customer support to the onboarding process, to the platform itself, we're working hard to make it all a delightful experience. {linebreak}{linebreak}**About the Position:**{linebreak}{linebreak}We're looking to reassemble our support team and find a new leader for it. As we grow we realized we needed more dedicated support and not just an agency. So at the beginning you'll be training and getting the hang of all of our applications. As we grow you'll take over and manage our entire customer support team. We'll do all we can to ensure you grow and excel in your position as long as you can have the same commitment to our customers, team and vision{linebreak}{linebreak}While the founders are based in St Petersburg, FL, we’re dedicated to building our company with a remote-based work environment meaning almost our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Basecamp, Intercom and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!{linebreak}{linebreak}Not only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a major member of that team, your work will never go unnoticed. Your work will always make large waves in the company.{linebreak}{linebreak}But hey, we also like to have fun, we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way!{linebreak}{linebreak}**About You:**{linebreak}{linebreak}We want someone to join our team who truly desires to make an impact, is empathetic, loves communication, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.{linebreak}{linebreak}There are no requirements for past experience in Customer Success. If this position interests you, then apply!{linebreak}{linebreak}Some of our most amazing team members have grown into the role based on their drive and personal goals. We'd love to help you here too if that's you!{linebreak}{linebreak}**We would expect you to have:**{linebreak}{linebreak}* Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be{linebreak}* Ability to communicate with fluent English to o{linebreak}* Tech-savvy ability enough to communicate technical details and guide users through our software (training will be provided, but must have the ability to understand basics){linebreak}* Ability to handle sometimes tough conversations with users with a smile{linebreak}* Real excitement to see customer wins, successful stores and healthy growing businesses{linebreak}* The drive to learn and grow every{linebreak}{linebreak}**What does the average day look like in SMAR7 Apps? Imagine this:**{linebreak}{linebreak}Login to Basecamp and see what the heck everyone is up to or did over the weekend! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.{linebreak}{linebreak}Review any development updates in Slack or Zendesk from your teammates on internal updates, urgent tickets, new bug fixes, or what's going on in the company for that day. Communication is always key here in a fast moving company!{linebreak}{linebreak}Log into Intercom and review the conversations going on for the day and see if anything should be reviewed prior to starting your shift. You can check in with any other team members of any urgent tickets and organize your priorities to make yourself successful for the day.{linebreak}{linebreak}Inside of the Zendesk & Intercom help desk, we’ll be doing live chat and email responses to help our users succeed with SMAR7 Apps! That means quickly diagnosing priority on tickets, understanding customer use cases, and product issues. Sometimes that means ringing up the engineering team or making tickets and sometimes that might mean jumping on a product call with a user to help them get unstuck.{linebreak}{linebreak}It'll be important that you keep communication strong with the success team (especially during transitions) on what’s going on and where!{linebreak}{linebreak}Then, you can high five your teammates again when you log off and update the team in Slack with your daily update!{linebreak}{linebreak}Once a week, we'll review the tickets as a team, review team KPI’s and review any major issues (plus we’ll meet monthly to look where to improve for better internal systems across the company).{linebreak}{linebreak}Then of course as you grow into the head support position, you'll be managing your peers success, KPIs and results as well.{linebreak}{linebreak}**More about the position:**{linebreak}{linebreak}This shift would start at 9 AM EST - 5 pm EST Monday to Friday{linebreak}{linebreak}We’re open to any time zone, as long as you can fulfill it!{linebreak}{linebreak}**Growth-oriented bonuses we believe in:**{linebreak}{linebreak}* 2 Weeks Paid Vacation{linebreak}* Reimbursement for Kindle Ebooks/Audible{linebreak}* Paid Access to Digital Courses for extended training{linebreak}* Free Gym Membership{linebreak}* Reimbursement for 1 local event a month{linebreak}* Working with a truly mission-driven team motivated by excellence{linebreak}* Huge room for growth{linebreak}{linebreak}**What to do next:**{linebreak}{linebreak}If this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.{linebreak}{linebreak}Shoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.{linebreak}{linebreak}Here’s what we’ll ask for in the email:{linebreak}{linebreak}A short overview of why you think SMAR7 Apps might be the right fit for you{linebreak}{linebreak}A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works){linebreak}{linebreak}Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!{linebreak}{linebreak}What’s your favorite book?{linebreak}{linebreak}BONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :){linebreak}{linebreak}Take your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.{linebreak}{linebreak}That’s it! We look forward to meeting you!

See more jobs at SMAR7 Apps

# How do you apply? Shoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.{linebreak}{linebreak}Here’s what we’ll ask for in the email:{linebreak}{linebreak}A short overview of why you think SMAR7 Apps might be the right fit for you{linebreak}{linebreak}A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works :d ){linebreak}{linebreak}Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!{linebreak}{linebreak}What’s your favorite book?{linebreak}{linebreak}BONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :){linebreak}{linebreak}Take your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.{linebreak}{linebreak}That’s it! We look forward to meeting you!
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Filestage

verified

Full-time Customer Success Representative with German


Filestage


customer success

customer support

full time

non tech

customer success

customer support

full time

non tech

5mo

Apply

# About Us{linebreak}{linebreak}At Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. {linebreak}{linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, the BBC, Sharp, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * You want to make customers successful. Yes! It is customer success, but the title is no joke! You love when people enjoy working with the service you’re offering and get value from it!{linebreak}* You have the best interest of the customer in mind. You will train and support our clients over chat, email and, phone. You will be their advocate at Filestage and you desire to improve our software with their insights in mind. {linebreak}* You are creative and quick on your feet. When you see that something is not working, you want to fix it right away. You enjoy coming up with solutions that will help you, your team, and your customers. {linebreak}* You desire to understand why, not just the what. When talking to people you are not afraid to ask questions and your listening skills are on point. You will share these insights with the team. {linebreak} {linebreak}{linebreak}# Requirements{linebreak}# You’re good at{linebreak}* You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}* You’re passionate about customer service. You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.{linebreak}* You love to research and investigate. You don’t like to be unprepared, so you ask questions and use any resources to find more information before talking to a customer. {linebreak}* You take pride in your work and enjoy taking ownership. You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.{linebreak}* You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.{linebreak}* You are a native German speaker and fluent in English. You will primarily focus on our German speaking customers, but will also work globally with our international clients. Speaking French is a plus (but it’s not a requirement)!{linebreak}{linebreak}# This is what you get{linebreak}* You have the freedom to work wherever you want. You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world. You will be working with mostly German clients, so some timezone overlap is required. {linebreak}* Your opinion matters and your work is valued. You have a say in our goals and objectives. In this company, you have the chance to make a real difference. {linebreak}* You have a steep​ ​learning​ ​curve​, but this is okay because you enjoy a challenge that we collaborative tackle together. {linebreak}* Are you tired of useless meetings and slow decision making? We have flat hierarchies, no bullshit meetings, and we move fast.{linebreak}* You work with top-notch technologies and lean processes. We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.{linebreak}{linebreak}

See more jobs at Filestage

# How do you apply? Apply online: https://filestageteam.typeform.com/to/RaNL7P
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Semaphore CI

Customer Success Representative


Semaphore CI


customer success

customer support

non tech

customer success

customer support

non tech

10mo

Apply

At [SemaphoreCI.com](http://semaphoreci.com/?utm_source=remoteokio&utm_medium=link&utm_campaign=customersuccessrep&utm_term=30days&utm_content=jobad) we're building the next generation code delivery platform for developers. The Customer Success Team at Semaphore plays a pivotal role in building relationships with our customers ranging from startups to companies like Salesforce, Toyota and Uber. Our main task is to keep them happy by getting the most of our service and we're looking for a professional to join our Customer Success Team on such a journey.{linebreak}As a**Customer Success Representative**, you'll work on building stronger relationships with our customers and helping us make Semaphore even better. You'll advocate for the customer on a truly individual level in a sense of understanding our customers needs and helping them achieve their goals. You should have a strong tendency towards streamlining the processes while keeping the human interaction in the first place. You don't need to have a technical background, but you can expect to become more technical and get better product understanding as the time goes by. You'll be on our front line, and we expect when our customers think of how great Semaphore is, they think of you.{linebreak}The company is currently a 25 person remote team distributed in 7 countries. We're bootstrapped, profitable and have a six-year track record of providing a product that customers love. Since this is a remote position, you should thrive in asynchronous communication and you should be able to develop working relationships with coworkers in different locations. Because of time overlap with the team, we'll consider candidates based in**Europe only.

See more jobs at Semaphore CI

Visit Semaphore CI's website

# How do you apply? Please apply here: https://renderedtext.workable.com/j/D09366E8FE
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.