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Percona


verified closed
South America

mysql dba

 

linux

 

percona

This job post is closed and the position is probably filled. Please do not apply.
MySQL Support Engineer (South America)\n\nAbout Percona\n\nPercona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQLยฎ, MariaDBยฎ, MongoDBยฎ, PostgreSQLยฎ and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.\n \nPercona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.\n \nDiscover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.\n\nDescription \n\nThe Services group is focused on a high quality, efficient delivery of Percona services that result in high levels of customer satisfaction and retention and low operational costs. As a Support Engineer, you will serve as part of our teamโ€™s front line, providing our customers with friendly, helpful and responsive service via chat, e-mail and phone. You will troubleshoot and resolve customer issues of any complexity. You will serve as a subject matter expert in at least two key service areas, as an escalation point for complex issues, and a mentor for fellow team members. \n\n\n\n\nPercona HQ is located in the Raleigh-Durham Area of NC, USA but this specific location isn't required for this opening. We are ideally seeking individuals that can work around South American time zones.\n\n\nRemote work from home openings require consistent and strong internet access.\n\nHQ is in Raleigh, NC. Staff members should be available if there is a need for any onsite trainings and/or events at any time. \n\nNote that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.\n\nPlease review our Percona GDPR Privacy Policy.\n\n# Responsibilities\n The Percona Services group is responsible for the operational and technical delivery of the services included in the Percona products/services line. The Services group is focused on a high quality, efficient delivery of Percona services that result in high levels of customer satisfaction and retention and low operational costs.\n\nPerconaโ€™s Support Services team is responsible for the performance and availability of our customersโ€™ most critical systems. As a Percona Support Engineer, you will be providing our customers with professional expert-level knowledge in a friendly, helpful and responsive way via chat, e-mail and phone. You will troubleshoot and resolve customer issues of any complexity. You will serve as a subject matter expert in at least two key service areas, as an escalation point for complex issues, and a mentor for fellow team members. If you are an advanced MySQL DBA this could be the role for you! \n\n# Requirements\nCore Skills\n\nGood knowledge of both MySQL and InnoDB, including;\nAll aspects of configuration.\nPerformance tuning, query optimization, & index tuning.\nBackup solutions such as XtraBackup, & mydumper.\nHA solutions such as MHA.\nDetailed understanding of monitoring requirements.\nDemonstrable experience of administering Linux based systems.\nAbility to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.\nPolite, friendly and professional; this position requires significant customer interaction and teamwork.\nExcellent written and spoken English.\n\nDesired skills\n\nProven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.\nExperience with Galera / XtraDB Cluster, & HAProxy.\nExperience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.\nExperience with Nagios, Percona Monitoring Plugins and other monitoring tools.\nExperience of configuration management solutions such as Ansible, Puppet or Chef.\nExperience with tools from the Percona Toolkit suite.\nMySQL DBA, MySQL Professional Certifications.\nMongoDB installation, configuration, and troubleshooting.\nKnowledge of RocksDB (expert knowledge would be outstanding but not required).\nLocation: Remote, work from home position ideally anywhere within South America time zones. Please see time zone calculator. 5 day work week including weekend. Participation with the on-call team schedule. Access to a reliable high-speed internet connection is required.\n \n\n#Salary and compensation\nDOE/year\n\n\n#Location\nSouth America


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Percona


closed

engineer

 

customer support

 

sql

 

sql

This job post is closed and the position is probably filled. Please do not apply.
\nWe are looking for a full-time Technical Support Engineer to join our Support team. Percona delivers enterprise-class MySQL® and MongoDB® solutions and services. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates should have experience in software support and a background in databases,  and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills.\n\n\nThis position reports to the Manager of 24x7 Consultative Services. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required. Most work is done in 8 hour shifts in the 22-6, 6-14 and 14-22 EST blocks.\n\n**You can work remotely from anywhere in the Eastern US timezones, but will need to be able to travel to company meetings, events, conferenes, etc.**


See more jobs at Percona

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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