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Browse 3+ Remote L2 Jobs in September 2020 at companies like Crossover, and working as a L2 Customer Support Architect ($60K/year), L2 Customer Support Architect ($60K/year) - Remote Work or L2 Customer Support Architect ($60K/year) - Remote Work. Last post

Browse 3+ Remote L2 Jobs in September 2020 at companies like Crossover, and working as a L2 Customer Support Architect ($60K/year), L2 Customer Support Architect ($60K/year) - Remote Work or L2 Customer Support Architect ($60K/year) - Remote Work. Last post

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Crossover


L2 Customer Support Architect Work

L2 Customer Support Architect Work


Crossover


l2

technical support

customer support

architecture

l2

technical support

customer support

architecture

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n# Responsibilities\n **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**\n* Deliver a world-class experience in each ticket interaction providing in-depth technical support\n* Continuously learn to support multiple products across multiple technologies.\n* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.\n* Meet and exceed weekly production and quality goals.\n* Participate in our very own ‘pair support program’ and share knowledge with colleagues.\n* Write knowledge base articles\n* Solve customer issues that L1 Customer Support Engineers could not solve \n\n# Requirements\n**To excel in this position you will need to:**\n* Have a Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Demonstrate an intermediate to advanced understanding of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* SQL Queries \n* SSH/Sudo Commands\n* Sharepoint - Intermediate\n* Active Directory/SSO/SAML/LDAP \n* Java / JavaScript / CSS / HTML\n* Asynchronous Transaction/Event Processes\n* Interpret/Understand Monitoring/Graphing Tools \n* Analysis of Log Files - Intermediate minimum\n* Be a master in troubleshooting, issue tracking, and ticket management\n* Be able to write specs/documentation/knowledge base articles\n* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


L2 Customer Support Architect Work

verified

L2 Customer Support Architect Work


Crossover


l2

helpdesk

engineer

customer service

l2

helpdesk

engineer

customer service

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor’s degree or equivalent\n* Perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies \n* Intermediate to advanced understanding/administration of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python\n


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


L2 Customer Support Architect

L2 Customer Support Architect


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n **Responsibilities:**\n\nYou will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.\n \n\n# Requirements\n**Mandatory requirements:**\n* Bachelor’s degree or equivalent\n* Pristine spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies\n\n**Can demonstrate an intermediate to advanced understanding of the following:**\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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