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Crossover


closed

technical support

 

customer support

 

architecture

This job post is closed and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n# Responsibilities\n **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**\n* Deliver a world-class experience in each ticket interaction providing in-depth technical support\n* Continuously learn to support multiple products across multiple technologies.\n* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.\n* Meet and exceed weekly production and quality goals.\n* Participate in our very own β€˜pair support program’ and share knowledge with colleagues.\n* Write knowledge base articles\n* Solve customer issues that L1 Customer Support Engineers could not solve \n\n# Requirements\n**To excel in this position you will need to:**\n* Have a Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Demonstrate an intermediate to advanced understanding of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* SQL Queries \n* SSH/Sudo Commands\n* Sharepoint - Intermediate\n* Active Directory/SSO/SAML/LDAP \n* Java / JavaScript / CSS / HTML\n* Asynchronous Transaction/Event Processes\n* Interpret/Understand Monitoring/Graphing Tools \n* Analysis of Log Files - Intermediate minimum\n* Be a master in troubleshooting, issue tracking, and ticket management\n* Be able to write specs/documentation/knowledge base articles\n* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


verified closed

helpdesk

 

engineer

 

customer service

This job post is closed and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor’s degree or equivalent\n* Perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies \n* Intermediate to advanced understanding/administration of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


closed

helpdesk

 

technical support

 

software support

 
This job post is closed and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n **Responsibilities:**\n\nYou will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.\n \n\n# Requirements\n**Mandatory requirements:**\n* Bachelor’s degree or equivalent\n* Pristine spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies\n\n**Can demonstrate an intermediate to advanced understanding of the following:**\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Roll20

 This job is getting a pretty high amount of applications right now (10% of viewers clicked Apply)

closed

dev

 

javascript

 
This job post is closed and the position is probably filled. Please do not apply.
\nRoll20 is the only free, community-based tabletop gaming software dedicated to bringing players together regardless of distance, experience, gaming system or hardware. We are looking for a Mid to Senior level Javascript and WebRTC Developer. \nIn this role you will work with a cross-functional team supporting our core Virtual Tabletop Product. Youll be helping us to build high quality and reliable video and voice chat solutions for players while also thinking outside of the box about how voice, video and audio can enhance the tabletop roleplaying experience. Youll also work together with graphics developers, designers and more to help deliver new UI and features on our VTT. \n\nBenefits\n\nRoll20 staff, via coordination with Ritsuko Lifts LLC, are guided by company values that encourage diversity and inclusiveness. In line with company values, we provide competitive salaries and solid benefit packages, including health insurance, group life and personal accident insurance, short-term disability/long-term disability coverage, optional worksite insurance coverage, an employee assistance program, and a 401k with employer matching. We ensure staff have at least 3 weeks of vacation time away, in addition to sick leave, and flexible schedule. We are a truly remote workplace (although we hope to get everyone together for a full company retreat once seeing people IRL is a safe thing again) and include equipment allowances for our staff to cultivate a functional working-from-home experience. We encourage applicants with non-traditional backgrounds to apply.\n\n#LI-REMOTE


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L2P Enterprise


closed

front end

 

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\nWe are looking to add a UX specialist and front-end developer to our small team of domain experts and developers building the next generation of healthcare workforce management systems.\n\nWe are looking for someone to take the lead on defining, designing and developing the front-end of our NHS appraisal, job planning and 360 multi-source feedback systems, highly regarded by clients and doctors alike for their breadth of features and simplicity of use.\n\nWe are working on a number of ambitious new features and you will be expected to work on everything from minor enhancements of existing functionality to playing a key role in defining and developing the UX and interface of new modules.  In addition, we plan to enter new segments with new products.\n\nYou will have substantial commercial experience of handling the full scope of front-end work, from initial conversations with clients, users and domain experts, through the design and iteration of complex forms, workflows and data visualisations, to implementing and supporting the required HTML, CSS and JavaScript.\n\nYour experience will be in building SaaS products, maybe with a business focus, and with experience in healthcare management systems being an added bonus. You will be comfortable working in an agile environment, able to juggle both a long-term roadmap and requirements which may change at short notice.\n\nYou will be willing and able to learn the intricacies of a complex domain from both our team and from clients/users, and skilled at turning that knowledge into highly functional interfaces that are both information-rich and simple to use.\n\nWe are fully remote and you will be experienced at managing your own time and delivering to tight schedules without close supervision but with the full support of our tight-knit team, working closely with product managers and reporting to our head of development.\n\nAlongside your technical skills, you will have excellent communication and collaboration skills, fluent in both written and spoken English, equally at home talking to users in domain terms as taking a detailed technical perspective.\n\n\nEssential \n\n\n* UX in an SaaS product setting\n\n* UI design of forms, dashboards, data visualisation and workflows\n\n* HTML, CSS + LESS\n\n* JavaScript and jQuery\n\n* Fluent written and spoken English\n\n* Right to work in the UK and clean background check\n\n\n\n\n\nPreferred\n\n\n* Experience with Ruby on Rails projects\n\n* Working knowledge of Ruby to develop simple helpers\n\n* Experience of adding Vue.js and Typescript to an existing project\n\n* Experience of using Adobe XD or similar to create a design library\n\n\n\n\n\nExperience\n\n\n* 5+ years relevant commercial experience with 2+ years taking the UX/UI lead on projects\n\n* Working with clients and users to understand and document complex requirements, and leading both internal and external workshops to explore those requirements\n\n* Turning requirements and specifications into usable designs that are solidly grounded in the user’s domain and which are attractive and simple to use without being flashy\n\n* Proven ability to take a lead role in developing a product’s UX/UI\n\n* Delivering simple, usable but highly functional interfaces encapsulating complicated user interactions to meet highly constrained business rules\n\n* Experience of data visualisation and business intelligence a benefit\n\n* Experience of working with NHS or healthcare clients a benefit\n\n* Experience of working on HR or workforce management systems a benefit\n\n* Delivering clean, maintainable code in line with modern standards and practices\n\n* Working to improve and extend an existing codebase while bringing fresh insights to new features\n\n* Working across the full development cycle from initial requirements through mockups, specification and design to development, testing, delivery and support\n\n* Ability to write clearly and communicate with everyone from non-technical users to detailed-oriented back end developers\n\n* Working in an agile environment as part of a small team where everyone has to be flexible and focused on getting things done in the face of rapidly-changing requirements\n\n* Managing your own time and delivering to schedule without close supervision (we are fully remote with occasional team meetings in London)\n\n\n\n\nRole\n\n\n* Full-time permanent preferred\n\n* Contract applicants will be considered\n\n\n\n\nBenefits\n\n\n* Highly competitive salary (dependent on relevant experience) plus pension\n\n* 25 days holiday plus public holidays\n\n* Learning/training allowance\n\n* Remote working with flexible hours\n\n\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Ritsuko Lifts


closed

dev

 

senior

 

backend

 
This job post is closed and the position is probably filled. Please do not apply.
\nRoll20 is the only free, community-based tabletop gaming software dedicated to bringing players together regardless of distance, experience, gaming system or hardware. We are looking for a Senior Backend Infrastructure Developer.\nIn this role you will work within a cross-functional team supporting our Virtual Tabletop, building tools and automation to improve our development workflows, improve system stability, and support new feature development.  You will streamline, deploy and iteration processes, architect and improve instrumentation and alerting, and develop backend service endpoints.  As a Senior Developer you will also provide guidance and mentorship to other developers, helping them to adopt a Devops mindset and improve their craft.  \n*mid/staff level applicants will be considered\nResponsibilities:\n* Optimize build and deployments with a goal of moving systems incrementally towards full CI/CD.\n* Develop solutions for A/B testing, red/green and canary deploys.\n* Iterate with designers and frontend developers to shorten iteration times and improve feedback loops.\n* Automate routine infrastructure tasks and incident response plays.\n* Create new backend features to support ongoing feature development.\n* Create and document Infrastructure plans to be implemented by other teams.\n\n\nSkills we are looking for:\n* 5+ years in development on SaaS, Web, or DevOps systems and Infrastructures\n* Experience With:\n* Ruby\n* Javascript/HTML5/CSS\n* Version Control Systems (Git, preferred)\n* Build and automation tools (for example: CircleCI, Travis CI, Ansible)\n* Cloud-based hosting\n* Containers and Orchestration (for example: Docker, Kubernetes)\n* Performance Monitoring Tools (for example: New Relic, Datadog, Nagios)\n\n\n* Excellent technical writing and documentation\n\n\nWe will also look at: \n* Experience with telemetry gathering and dashboard creation\n* API Design\n* Microservice Resiliency Ecosystem Tools, (eg. Configuration and Discovery services, Chaos Engineering, API Gateways, Rate Limiting)\n* Knowledge of Specific Ruby frameworks (Sinatra, Padrino) \n\n\nThis is a remote-first workplace - we all work remotely. This means we want to see examples your ability to work independently. This is a full-time exempt position. Compensation includes salary and benefits including health insurance, group life and personal accident insurance, and an employee assistance program, as well as a 401K with employer matching.


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


closed

architecture

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
\nVersata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\n\nWe're running an Online Hiring Tournament on May 19th to hire L2 Customer Support Architects ($60K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.\n\nThis position is with Versata or one of its affiliated companies.\n\n\nThis tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.\n\nL2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.\n\nCandidate Requirements:\n\n\n* 5 years, as a support agent in a high-volume contact center.\n\n* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages\n\n* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\n\n\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration.


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

L2


closed

senior

 

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\n\n* Du bei uns arbeitest an der Weiterführung und den Betrieb verschiedener Web Anwendungen im Bereich Immobilien- und technisches Gebäude-Management.\n\n* Dabei entwickelst Du die Logikbestandteile an den Backends, konfigurierst eigenständige Reports und darfst Komponenten von Dritten testen.\n\n* Wenn Dun möchtest, gerne auch bis zur Erstellung von Frontends mit AngularJS.\n\n* Du arbeitest weitgehend selbständig, bist jedoch nie auf Dich alleine gestellt. Deine Aufgaben stimmen wir eng miteinander im Team ab.\n\n* Du arbeitest in unseren Scrum-Prozessen und mit unseren Tools.\n\n* Du unterstützt unser Team und arbeitest an der Weiterführung und den Betrieb verschiedener Web Anwendungen im Bereich Immobilien- und technisches Gebäude Management.\n\n* Kommunikation ist für Dich ein wichtiger Teil Deiner Arbeit um optimale Lösungen finden zu können und eigene Ideen zur Verbesserung des Produkts und des Entwicklungsprozesses einzubringen.\n\n\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


closed

engineer

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
\nAre you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If youre a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently then this may be the perfect job for you. \nThe GFI Customer Support Engineer is at the core of our customers success. GFI product portfolio is a challenging set of mission critical products, and we are looking for talented and experienced engineers to join our team. If you are a problem solver and enjoy working on an exciting and fast-paced environment, this may be the perfect opportunity for you to join us and take your career to the next level. \n \nAbout the Company: \nGFI provides security and networking software for small and medium businesses. At GFI, we are centered on customer success. We pride ourselves on providing the security our customers need for success in their day-to-day operations. GFI team members are set apart by our shared passion for using software technologies to ensure our customers maximum success and satisfaction. \nTotal compensation is USD$20/hr for a 40-hour workweek. \n \nKey Responsibilities of the L2 Customer Support Engineer: \n * \nCommunicate effectively with customers, including expectations for callbacks and follow-up on their issues. \n * \nSupport mission-critical applications across different time zones must be available to work on shift patterns where required. \n * \nProvide pre- and post-sales support for GFI products over all required channels. Handle technical issues of different complexity and help other members of the team. \n * \nCollaborate with other support teams, Engineering and other internal GFI departments to help resolve critical product issues. \n * \nUtilize your language skills where applicable. \n * \nRead and interpret product log files. \n * \nCross train on multiple technologies to effectively support GFI product portfolio. \n * \nTroubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. \n * \nKeep all the ongoing cases documented and up to date in the case management system. \n * \nLog bugs with development team with clear and precise information, detailing the issue and how to reproduce. \n * \nPromote and maintain a high quality, professional, service orientated GFI image amongst internal and external customers. \n * \nWorks in adherence to defined processes and procedures implemented in the organization, providing feedback about them to management. \n * \nMaintain and continually upgrade technical understanding of GFI products including technologies used within GFI products. \n * \nBuild and maintain solid working relationships with the members of the team. \n * \nWrite and/or edit knowledge articles for every issue resolved. \n \n \n \nRequired Skills and Experience: \n * \nStrong IT background, with at least 3 years working experience on the following areas: \n \n * \nNetworking \n * \nActive Directory \n * \nWindows Server operating systems \n * \nExchange Server \n * \nSQL \n \n \n \n * \nDegree in Computer Science or equivalent experience. \n * \nExperience in TestTrack, Jira or similar engineering ticketing system. \n * \nStrong call center experience \n * \nMicrosoft MCITP or Cisco CCNA certifications will be considered and asset. \n * \nExcellent English communication skills \n * \nExcellent German communication skills; other languages will be considered an asset. \n \n \n \nThis role may be a great fit if you... \n * \nAre an excellent team player \n * \nAre a self-starter who can work on own initiative \n * \nAre a problem solver who thinks outside the box \n * \nEnjoy working directly with Customers \n * \nAre results driven Customers Success is always front and center \n * \nThrive on working with complex and challenging technology \n \n \nTo qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent vs your peers. Are you up for the challenge?


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


closed

engineer

 

customer support

 

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\nWe are looking for dynamic software support engineers join our team of highly skilled support professionals. Aureas ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence, with the option of working from the comfort of your own home. \nPRIMARY RESPONSIBILITIES: \n * \nOwn and resolve customer issues for our broad customer base of fortune 500 companies \n * \nSupporting mission critical applications during in various time zones \n * \nReproduce issues from customers' description of the problem and/or from customers' code snippet. \n * \nRead and interpret product log files. \n \n \n * \nCross train on multiple technologies across different verticals and Industries \n \n \n * \nTroubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. \n * \nWrite a knowledge-based article for every new issue you resolve \n * \nAttention to detail in analysis and CRM case updates. \n * \nCommunicate effectively with customers, including expectations for callbacks and follow-up on their issues. \n * \nManage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed. \n * \nLog bugs with development team with clear and precise information, detailing the issue and how to reproduce. \n * \nDemonstrate an increasing level of customer care skills \n * \nWeekend on-call coverage for production issues (once youve reached the appropriate experience level) \n * Role is based during Eastern Standard Time or Central European Time\n \n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Mail2Cloud


closed
San Francisco
 
πŸ’° $80k - $150k

sales

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
Mail2Cloud | mxHero is looking for a motivated, driven outside sales focused team member to help drive our explosive growth in a market that we are literally creating and defining from the ground up!\n\nAs the first dedicated sales hire, the entire global market would be available to you as your "territory" with no caps on your earning potential.\n\nYou will also have the opportunity to work with the senior US based management team to help define the company's sales strategy, and the role comes with significant potential for rapid upward mobility for demonstrated excellence.\n\nThe role would be 100% commission based initially with the opportunity to transition into a salary + commission pay structure after demonstrated success.\n\nFinally, mxHero is a company that does treat it's employees like family. We are a fun, outgoing, driven team with a genuinely powerful technology solution and a real desire to have a lasting impact on the global business landscape! \n\n#Salary and compensation\n$80,000 — $150,000/year\n \n\n#Equity\n0.0 - 0.0\n\n\n#Location\nSan Francisco


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Visit Mail2Cloud's website

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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