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Remote Health by SafetyWing


Global health insurance for freelancers & remote workers

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Global health insurance for freelancers & remote workers

Crossover


This position is a Remote OK original posting closed

L1 Customer Support Engineerwork


Crossover

Originally posted on Remote OK

technical support

 

client service

 

technical support

 

client service

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n\n\n**Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n\n# Responsibilities\n **On a daily basis you will:**\n\n* Provide a world-class customer experience\n* Be available when customers need you in a 24/7 model\n* Work one-on-one with customers in helping them succeed with their new software product\n* Get in front of problems and proactively help customers resolve potential issues\n* Resolve calls efficiently and effectively\n* Meet productivity and quality goals for all tickets solved\n* Learn multiple products at the same time\n* Learn how to master playbooks and implement best practices\n* Write knowledge base articles to fill knowledge gaps \n\n# Requirements\n**To excel in this position you will need to:**\n\n* Have strong English oral and written communication skills\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n* Have basic to intermediate technical knowledge in the following technologies/languages:\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n* Previous Telco experience is highly desirable


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


This position is a Remote OK original posting verified closed

L1 Customer Support Engineer Work


Crossover

Originally posted on Remote OK

technical support

 

helpdesk

 

technical support

 

helpdesk

 

customer service

This job post is closed and the position is probably filled. Please do not apply.
**At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.**\n\n# Responsibilities\n Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**To excel in this position you will need to:**\n* Have strong oral and written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Have basic to intermediate technical knowledge in the following technologies/languages:**\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n\nPrevious Telco experience is highly desirable\n


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


This position is a Remote OK original posting closed

L1 Customer Support Engineer


Crossover

Originally posted on Remote OK

helpdesk

 

technical support

 

software support

 

helpdesk

 

technical support

 

software support

 
This job post is closed and the position is probably filled. Please do not apply.
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n# Responsibilities\n **Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Strong oral/written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to learn multiple products across multiple technologies\n* Ability to write knowledge base articles and step by step guides\n* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Basic to Intermediate technical knowledge in the following:**\n* Unix/Linux\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* AWS\n* Active Directory\n* Network and Web Servers\n* Sharepoint\n* Java / JavaScript / CSS / HTML\n


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Crossover


closed

L1 Customer Support Engineer


Crossover


customer support

 

engineer

 

customer support

 

engineer

This job post is closed and the position is probably filled. Please do not apply.
\nESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\nWe're running an Online Hiring Tournament on May 19th to hire Software Engineers (USD $30K/yr) with expertise Cloud OR Java OR .NET OR C++ OR Front End.If you are not familiar with any of those technologies, you should not attend the event as we currently have openings only in those roles.\n\nThis event will include testing. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 40 Software Engineers.This is a 100% remote, full-time role.\n\nYou will be part of a team responsible for the technical delivery of a multi-million dollar revenue per year enterprise software product. That team is responsible to ensure that the customers are blown away by the technical differentiation and quality of the product. We want to give you the ability to look at code in ways it has never been looked at before, to understand the interdependency in the code.\n\n\nWe are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development. We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.\n\nYou will be tested in one of the following technologies based on your expertise:\n\n\n* Cloud\n\n* Java\n\n* C# (.NET)\n\n* C++\n\n* Front End\n\n\n\n\nCandidate Requirements:\n\n\n* 2+ years of experience as a hands-on software engineer\n\n* Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering\n\n* A ruthless commitment to testing the code you’ve written\n\n* Proficiency in the following skills and technologies is mandatory: Knowledge of backend programming languages, like C++, Java, C#, Ruby or others, Database(SQL server/Oracle/MySQL/MongoDB/Cassandra), SOA, EDA, and Design patterns, Javascript (ReactJS, AngularJS) , HTML5, CSS3, Cloud computing architecting, Linux, REST, tools for CI/CD, Git, and shell scripting, DevOps\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration.


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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