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Global health insurance for freelancers & remote workers

Platform.sh


closed
๐ŸŒ Worldwide

customer support

 

technical

 

engineer

๐Ÿ”Ž3,844 opens
โœ… 359 applications (9%)
This job post is closed and the position is probably filled. Please do not apply.
As a **Remote Customer Support Engineer**, you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Donโ€™t let the word โ€œSupportโ€ fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, youโ€™ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\n**In a given day you might**:\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n* Diagnose, debug and document issues in both applications and systems.\n* Deploy and configure cloud infrastructure resources.\n* Troubleshoot, reproduce and report bugs.\n* Become a product expert and work toward improving our customer facing documentation.\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n* Work under limited supervision with considerable latitude for personal initiative.\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n* Participate in training teammates.\n\nThis role is permanent and full time, 5 days a week including Saturdays and Sundays as 2 other weekly days off will be allocated\n\n**Requirements**: \n\n3+ years combined of:\n* Linux system administration\n* Web development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job)\n* Experience using git\n* Managing DNS\n* Functional knowledge of TLS and encryption\n* Demonstrating exceptional communication skills to provide clear and empathetic customer support\n \n\nAbout Platform.sh\n\nPlatform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.\n\nWe give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.\n\nPlatform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University, and The British Council.\n\nWe want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry. \n\nBe sure to mention the words **NATURE ARM BETRAY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n\n\n#Location\n๐ŸŒ Worldwide


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