Remote Technical Support Representative at Swiftly, Inc. Open Startup
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Swiftly, Inc.

 

Technical Support Representative

Technical Support Representative  


Swiftly, Inc.


customer support

 

customer support

 
Company Description\nSwiftly is a mission-driven company and a big data platform for transportation. The platform weaves data analytics, intuitive visualizations, and real-time predictive technologies into applications that drive smarter decisions for public transit agencies. Today, over 5,500 transit professionals in over 80 cities across the globe use Swiftly to improve transportation for over 1.5 billion passenger trips per year.\n\nThe Technical Support Representative (part of the Customer Success Team) at Swiftly works to ensure customers are happy and find immense value in the tools that Swiftly provides. Technical Support partners heavily with the Customer Success Manager and others on the team to ensure that our data systems are working as smoothly and reliably as possible as this is an essential part of what allows our customers to create a great transit service for their passengers.ย \nTechnical Support is on the front line and, generally, one of the first points of contact for customers that have questions or are encountering issues. When problems arise, we ensure that individual customers are listened to and that their issues are cared for. We apply a keen analytical eye to spot trends and communicate problems in proactive ways with the product team.ย \nWe are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems.ย \n\nAbout the Technical Support Role\nSwiftly now has contracts with over 80 Transit agencies, meaning we get many questions, comments, and other inquiries every day. As a Technical Support Rep, you will be our first line of defense to respond to customer inquiries. \n\nBeyond the Skills:\n- We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n- Team. Youโ€™re a team player that believes in working with others to accomplish big goals.\n- Communication. You believe openness and honesty underpin effective communication.\n- Feedback. Youโ€™re a voracious learner. You seek and give constructive feedback to improve your practice.\n- Growth. You are passionate about our work of growing the smart transit industry.\n- Diversity. You cherish other perspectives and opinions.ย ย \n- Impact. You regularly evaluate the return on investment to optimize for positive impact.\n\nInterested?\nDonโ€™t just hit the apply button. We want to hear more about you. Tell us:\n- Why are you passionate about mobility?\n- What interests you about Swiftly?\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\nBecause we work with public agencies, we participate in E-Verify.


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