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๐ค Closed by robot after apply link errored w/ code 404 2 years ago
\nAt Roomex we are on a mission to build the leading platform for businesses to book, manage and pay for all their workforce travel. You will be working as part of the Romex engineering team on a product used by thousands of companies worldwide. You will work on exciting customer impacting challenges and get the opportunity to gain state of the art skills in a fast-paced startup environment.\n\nThe tier 2 support engineer will be the interface between the internal teams in Roomex and the core engineering team. The candidate will provide tier 2 support services to the business by triaging customer facing or customer impacting issues with the Roomex platform. The support engineer will capture and refine trouble tickets in the core service desk application, get clarification on issues, attempt to reproduce problems and provide a range of troubleshooting and problem solving techniques before escalating to the engineering team.\n\nResponsibilities, key skills and experience\n\n\n* Provide support to wider technical and business teams, manage queues and alerts, apply bug fixes etc.\n\n* Strong investigation and problem solving skills with an ability to troubleshoot and identify root causes of software and infrastructure problems.\n\n* Attention to detail and can execute standard workflows while also adapting appropriately to business and process changes when necessary.\n\n* Own the triage, troubleshooting and resolution of issues in priority order.\n\n* Communicate clearly and regularly on tickets, Slack, email and meetings.\n\n* Escalate issues to appropriate teams.\n\n* Build strong FAQs and knowledge base articles to record issues and solutions into troubleshooting guides.\n\n* Collate weekly metrics on issue status and report progress.\n\n* Run weekly internal support meetings to update stakeholders on any critical issues.\n\n* Be willing to work on an “on call” basis for after hours critical support needs.\n\n* Respecting and collaborating with co-workers on a day to day basis and asking and providing help where needed.\n\n* Strive to build a solid understanding the architecture of the platform.\n\n* Understand and adhere to the development and release process.\n\n* Staying abreast of emerging technologies, trends, tools, frameworks, languages and services.\n\n* Has strong verbal and written communication skills in fluent English\n\n* Ability to work in a fast-paced, dynamic startup environment\n\n* Think and empathize with our Customers.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Junior, Engineer and Travel jobs that are similar:\n\n
$80,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.