Remote Mac OS Tier IV Support Engineer at Thycotic Open Startup
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Thycotic


Mac OS Tier IV Support Engineer

Mac OS Tier IV Support Engineer


Thycotic


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nThycotic is looking for a customer facing Mac OS X Software Engineer/Developer to be part of our Tier IV Escalation team. As part of our worldwide Tier IV team you will be supporting customers who experience escalated issues for Mac OS X that consist of an agent communicating to centralized services as well as small desktop applications to interact with the user.\n\nThis can be a remote/telecommute position based out of your home office. Reports to the Director, Americas Support and Special Teams.\n\nKEY RESPONSIBILITIES\n\n\n* Work through challenging issues in the customer environment, testing scenarios and reviewing code\n\n* Work close with senior support representatives and development when required\n\n\n\n\nSKILLS & REQUIREMENTS\n\n\n* 2+ years of experience in supporting, and/or developing Mac OS X drivers, scripts\n\n* 1 year of Objective C based application experience\n\n* Ability to troubleshoot issues and review code to determine workarounds or solutions\n\n* Passionate about assisting customer and solving challenging issues\n\n* Quickly read and understand both new and existing code written in other languages\n\n* Self-starter, yet highly collaborative with your team via chat and conference calls\n\n* Ability to look at the “big picture,” to understand customer issues in-depth\n\n* Ability to clearly communicate with customers and team members\n\n* Ability to work under pressure\n\n* Ability to understand other components written in C++, C#/.NET and related technologies and be able to interface with them\n\n\n


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