This job post is closed and the position is probably filled. Please do not apply. Work for Olive AI and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 2 years ago
\nOlive is healthcare’s first intelligent digital workforce and has been successfully deployed at numerous healthcare systems across the country. Olive helps streamline and automate the most high-volume, repetitive tasks so healthcare professionals can concentrate on their patients and solving healthcare’s most challenging problems. Olive’s promise to her customers is that she finds out where she can make an impact, onboards quickly, shows up to work everyday, does her job extremely well, and gets smarter over time.\n\nOmega is Olive’s digital workforce operations center dedicated to ensuring that Olive keeps her promise, by providing support, analysis, communications, and continual improvements to all live customer bots.\n\nThe Technical Product Support Engineer at Olive is part of Omega’s rapidly growing Watch Engineering team. This position is responsible for ensuring Olive shows up for work every day including off hours support as part of an on-call rotation and developing creative solutions to provide world class stability and support to healthcare’s digital workforce. The ideal candidate is inquisitive, creative, self-driven and flexible with the ability to work within a dynamic high-growth startup environment.\n\n\n\nResponsibilities (to include but not limited to):\n\n\n* Take full ownership of technical support issues, including initial troubleshooting, identification of root causes, and issue resolution and communication\n\n* Serve as an escalation point to resolve issues fielded by Tier 1 support team\n\n* Debug and triage issues related to infrastructure and workflow stability improvement and identify optimization opportunities\n\n\n\n\n\n* Execute and monitor the release of permanent resolution plans for Olive\n\n\n\n\n\n* Ensure all issues are resolved or escalated to the proper resources while maintaining communication with relevant internal teams and customers\n\n* Responsible for the identification, prioritization and resolution of the most complex reported issues (i.e. escalated tickets)\n\n* Ensure support is coordinated, monitored, logged, tracked, and resolved\n\n* Escalate problems in accordance with defined procedures\n\n* Work with multiple internal stakeholders in a timely fashion to accept the transition of workflows from build engineering to long term support\n\n* Maintain strong working knowledge of released products and provide feedback to product and development teams to help improve our in house process automation tools\n\n* Be responsive to customer needs which requires working outside of normal business hours or on-call rotation\n\n\n\n\n\n\n\nRequirements\n\n\n\n* Bachelor’s degree in a technology-related field or equivalent work experience\n\n* 4+ years of experience in a technical support, programming, IT consulting or other technology related role\n\n* Experience in one of the following programming languages: Javascript, Ruby, Python, Java\n\n* Proficiency in logical operators & data types\n\n* Knowledge of data-interchange technologies (JSON/XML/Soap)\n\n* Basic understanding of Version Control Systems such as Git, Github or Bitbucket\n\n* Understanding of large scale software & system architecture\n\n* Strong attention to detail and logical problem solving skills, with a passion for quality\n\n* Able to communicate technical issues with technical & non-technical stakeholders\n\n\n\n\n\n* Able to recognize problems, gather facts, analyze information with strong deductive reasoning skills\n\n* Able to organize multiple tasks and prioritize them to meet specific deadlines, work under own initiative, and respond to peaks in demand\n\n* Able to work as part of a team with a strong commitment to a high quality customer experience and continuous improvementuni\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer and Executive jobs that are similar:\n\n
$80,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.