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Customer Success Hero\n\nApplicants in UTC-7 and UTC-5 timezones (e.g. Mexico, Chile, Brazil) are preferred.\n\n**What weโre looking for**\n\nWeโre looking for a savvy support specialist. With your teammates, youโll be the helping hand that users can count on. \n\nWhen you join our customer success team, weโll help you learn all the nooks and crannies of one of our products so that you can confidently help our users grow with us. Having a curiosity for how social media works is something we really value, but above all - you should love helping people.\n\nIf you love helping customers succeed, and think that customer success is all about conversations, understanding needs, and being proactive, weโre probably a great fit.\n\n**Who we are**\n\nWeโre a startup studio thatโs got dozens of consumer facing products across the globe. Much like this position, weโre a fully remote team with an awesome, laid-back spirit. \n\n**ElevenYellow has some pretty neat perks**\n\nWeโre a fantastic, close-knit team that doesnโt abide to a rigid rulebook. Hereโs what you can expect when you join us:\n\n* Work remotely \n* Weโre an experienced remote team so feel free to pick up your laptop and work wherever you want. The only things you need to make sure of is that you have a reliable internet connection, and that youโre comfortable working remotely (hammocks can be pretty comfortable).\n* Take a vacation\n* Time off is important and itโs something we encourage. We expect you to take time off work, with three weeks being the bare minimum. Take time off as you need, when you need.\n* Meet the team on yearly retreats\n* We do yearly, week-long retreats and weโd love if you joined us (we pay your way, donโt worry). Itโs important to meet each other in person and we value time spent with one another (whether thatโs on Slack or face-to-face). Weโve met up all over Europe and islands across South East Asia. All in good fun.\n* Weโre a laid back bunch\n* While team retreats sound awesome (and they are), our company ethos is what we value the most. Life is all about enjoyment, and work should be too. Weโre all laid back and understand the human side of work and play.\n\n\n**Other notable perks**\n\n* A set budget for your health insurance coverage\n* A self improvement budget so you can keep learning\n* Gym membership coverage\n\n\nWhile having customer support experience is a HUGE bonus for this role, weโre completely prepared to show you the ropes. Prior customer support experience isnโt necessary for us, you just need to be prepared to learn and ask questions to make yourself comfortable (donโt be shy).\nBefore we forget\nWeโre an equal opportunity employer and we encourage everyone to apply. We respect genders, ethnicities, boundaries, friendships, and the human aspect of work\n\n\n\n\n# Responsibilities\n**What youโll be doing**\n\nOffering an awesome support experience is a team effort and something weโre constantly trying to improve.\n\n**Youโll be helping us hit our goals by:**\n\n* Thoroughly learning the ins and outs of one of our products\n* Promptly responding to customers via email\n* Helping them solve their product or service problems\n* Helping us improve customer experience by providing feedback\n* We do have some expectations\n\n\n# Requirements\n**What youโll be doing**\n\nOffering an awesome support experience is a team effort and something weโre constantly trying to improve.\n\n**Youโll be helping us hit our goals by:**\n\n* Thoroughly learning the ins and outs of one of our products\n* Promptly responding to customers via email\n* Helping them solve their product or service problems\n* Helping us improve customer experience by providing feedback\n* We do have some expectations\n\n \n\nPlease mention the words **BODY WIDTH SIX** when applying to show you read the job post completely (#RMy4xNDQuMjQ4LjI0). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support and Non Tech jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Location\nWorldwide *LATAM Time Zone Preferred
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.