Remote Customer Support Specialist at SkyVerge Open Startup
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This job post is closed and the position is probably filled. Please do not apply.
Howdy ๐Ÿ‘‹ Weโ€™re the folks at [SkyVerge](https://www.skyverge.com/), where we build products (like [WooCommerce Memberships](https://woocommerce.com/products/woocommerce-memberships/) and [Jilt](https://jilt.com/)) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world.\n\nWeโ€™re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYouโ€™ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customerโ€™s team -- youโ€™ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Comfortable writing and publishing customer facing documentation\n* Familiar with HTML / CSS / JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience with PHP, or another programming language\n* Experience in a Technical Writing role\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**Youโ€™ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and logging detailed issue reports for the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Writing technical documentation and other content so customers can help themselves\n* Documenting and optimizing our support process to improve customer satisfaction\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why youโ€™ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/working-at-skyverge/))\n\nCurious to learn more? Read our full position overview and [apply here](https://apply.workable.com/skyverge/j/9C86F2EAF1/). We're excited to meet you! Applications accepted through **August 14th.**\n\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*\n\n#Location\n๐ŸŒ Worldwide


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