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\nDepartment: Customer Success\nReports to: Manager, Solutions Engineering\nLocation: Melbourne, AU\nSummary of Role\nInterested in utilizing your technical knowledge in and partnering with the Sales team? Do you have a passion for helping customers solve challenging problems? Excited about what Puppet is doing and want to be a part of it? \nPuppet Labs is hiring Solutions Engineers to join our Customer Success team. Were seeking someone who empathizes with our customers needs and understands why our products help our customers become more efficient, successful and effective. In this role, you will be the technical voice in our sales process helping customers understand the value of Puppet Labs products. Youll partner with the customer to solve their problems, demonstrating the value of Puppet Labs products with the Sales team. You will provide product feedback based on your interaction with customers to Engineering and Product. You will ensure the customer is successful as they interact with Puppet Labs products and services. You will conduct webinars and speak at industry events, demonstrating Puppet Labs products and help provide the technical expertise for Proof of Concepts and presentations.\nQualifications\n* Empathy with our customers and their problems through experience in a Unix/Linux systems administration or development role.\n* Experience using Puppet or other configuration management tools in a production environment.\n* Strong industry knowledge - performance management, scaled solutions, and methodologies.\n* Excellent technical communication skills, both written and verbal, with the ability to present to and engage our rapidly growing customer base.\n* Familiarity with and excitement about Open Source.\n* Requires the ability to travel 50% nationally & internationally (via ground and/or air transportation), including but not limited to, operating a vehicle and/or riding as a passenger in a vehicle, airplane, train or other form of transportation.\n* Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and the ability to work and interact in a group or team.\n* Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.\n* Requires the ability to perform physical activities, including but not limited to, walking, standing, lifting items up to 35 lbs. and/or using, handling and controlling tools.\n* Valid driver's license\n* A criminal background check is part of the employment hiring process.\n* Puppet Certified, a plus!\n\n\nPreferred but not required\n* BA or BS degree in computer science or a related field.\n* Experience in a sales engineering role.\n* Experience working with internal Sales, Engineering, Product, and Marketing teams.\n* Professional services experience in an open source or enterprise software company.\n\n\nApplication Instructions\nPlease include a cover letter with your resume addressing the following:\n* Who do you think is Puppet Enterprises ideal customer?\n* Describe the key business drivers that would motivate a customer to buy Puppet Enterprise.\n* Summarize the technical benefits a customer would gain from buying Puppet Enterprise.\n* What makes a perfect demo?\n* What defines a successful customer?\n* What qualities make you an awesome Solutions Engineer?\n\n\nWorking for Puppet Labs\nOur mission at Puppet Labs is to drive the cost of technology change to zero. We make IT automation software for systems administrators, freeing them from repetitive work and fire-fighting so they can do more interesting and higher-value work for their organizations. Our most important measure of success is their love for our products.\nWe're growing fast, but we're determined for everyone here to have a real impact on the company and our customers every day. We're driven and restless. We encourage creativity and collaboration. By challenging each other, we foster continuous improvement. We hire carefully for passion, self-motivation, intelligence, curiosity, and adaptability.\nWe offer excellent health benefits for employees and family, a flexible time-off policy (that we do insist you use), and a variety of methods to grow your skills and further your career. We have employees all around the US, the UK, Sweden, Canada, the Czech Republic and Australia. Our headquarters in downtown Portland, Oregon, is one block off Tom McCall Waterfront Park with views of Mt. Hood, Mt. St. Helens and the Willamette River.\nPuppet powers thousands of companies, including Twitter, Yelp, Disney, Google, Citrix, eBay, NYSE, Cisco WebEx, Salesforce, Bank of America and PayPal. Our investors include Kleiner Perkins Caufield & Byers, VMware, Google Ventures, Cisco, True Ventures, Radar Partners, and Emerson Street Partners.\nPuppet Labs is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.\nIf you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.
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