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Empire Flippers

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

verified closed
๐ŸŒ Worldwide

customer service

 

phone support

 

chat

 

online business

๐Ÿ”Ž5,150 opens
โœ… 573 applications (11%)
This job post is closed and the position is probably filled. Please do not apply.
We believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. Itโ€™s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. \n\nWhen you first come on board as a Chat Specialist, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well-versed in our phone processes, from how our outbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function. \n\n# Responsibilities\n While helping people should be your #1 priority, here is a list of daily tasks weโ€™ll expect from you (though this isnโ€™t an exhaustive list and could change):\n\nProvide first-level chat support M-F, 7 am to 10 pm EST. \nHandle outbound calls on the main telephone line. This may include discussions with potential buyers or sellers who want to understand how our process works. \nIdentify customersโ€™ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of chat service procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nOther duties as assigned. \n\n# Requirements\nWhile cultural fit is imperative, that doesnโ€™t mean we arenโ€™t looking for a certain kind of skill set:\n\nProficiency in English is a must.\nYou are customer service focused.\nYou must have strong phone and verbal communication skills along with active listening.\nYou are a quick-learner, dependable, with strong attention to detail.\nYouโ€™re able to multitask and meet deadlines.\nYou can work on a flexible schedule.\nYou are proficient with Google Suite, Slack, Skype and Zoom.\nYouโ€™re able to closely follow processes.\nYouโ€™re not afraid to ask questions whenever youโ€™re unsure about how to proceed. \n\nBe sure to mention the words **AGENT BREAD UNCOVER** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n\n\n#Location\n๐ŸŒ Worldwide


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# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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