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Remote Health by SafetyWing


Global health insurance for freelancers & remote workers

Remote Health by SafetyWing


Global health insurance for freelancers & remote workers

Coursedog


verified closed
New York City, NY, USA / Remote

Solutions Architect


Coursedog

New York City, NY, USA / Remote

architecture

 

y combinator

 

architecture

 

y combinator

This job post is closed and the position is probably filled. Please do not apply.
\n\n\nSkills: JavaScript, MongoDB, Node.js, Python\n\n\n\n\nWe are looking for someone to join our Customer Success Team who we can count on to:\n\n\n\n\n\nOwn:\nPartner facing conversations about technical integrations.\nCall external APIs to perform data review, examine data structures for potential issues and manipulate CSV and JSON Data.\nWrite custom Javascript integration formatting scripts.\nWork directly with clients to improve their experience and turn insights into actionable product feedback.\nBe responsible for user acceptance testing.\n\n\n\n\n\nCollaborate:\nWork with our Co-Founder and CTO and Director of Customer Success to improve our system integrations and own our go-lives.\n\n\n\n\n\nLearn:\nDeep product knowledge,\ndeep API expertise,\nthe ins and outs of Higher Education, and\ncustomer service skills.\n\n\n\n\n\nAchieve:\nData quality/product improvements,\nfaster time to integration,\nbetter customer experience,\nhigher NPS scores, and\nfaster growth.\n\n\n\n\n\nWithin…\n\n\n\n\n\n1 month:\n\n\n* Gain basic understanding of our data structures and API\n\n* Begin collaborating with team\n\n* Learn all internal tools\n\n* Understand and speak eloquently about the product\n\n\n\n\n\n\n\n\n3 months:\n\n\n* Run data health checks and lead user acceptance testing from start to finish\n\n* Write live custom javascript for edge cases\n\n* Lead projects and work directly with the product\n\n* Become fluent in the product and Higher Education terminology\n\n\n\n\n\n\n\n\n6 months:\n\n\n* Get involved with hiring and growing the team by evaluating/interviewing candidates\n\n* Help hire, train, and manage new Customer Success folks\n\n* Build out scalable processes for Customer Success org\n\n\n\n\n\n#Location\nNew York City, NY, USA / Remote


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