Remote Customer Success Manager at Platform.sh Open Startup
RSS
API
Remote HealthPost a job

find a remote job
work from anywhere

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,050+ jobs that allow you to work anywhere and live everywhere.

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,050+ jobs that allow you to work anywhere and live everywhere.

Remote HealthPost a job

  Jobs

  People

👉 Hiring for a remote position?

Post a job
on the 🏆 #1 remote jobs board
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

Platform.sh


Customer Success Manager

Customer Success Manager


Platform.sh


customer support

 

exec

 

customer support

 

exec

 
This job post is closed and the position is probably filled. Please do not apply.
\nOur Customer Success Managers (CSM) are the ambassadors for the Platform.sh brand. CSM’s operate in an account manager role, and are responsible for a client portfolio. They lead communications in times of change or problem resolution, and foster a healthy working relationship with their clients. CSMs proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results. They know the intricate needs and challenges of their client portfolio and deeply care about their success. \n\n\n\nPrimary Responsibilities: \n\n\n\n\n* Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.\n\n* Have a deep understanding of your clients’ short term needs, and able to convert that to long term success.\n\n* Deliver quarterly business reviews that include detailed information about platform use, site health, best practices, and opportunities for early access to platform features.\n\n* Proactively manage the annual renewal process for your client portfolios until completion.\n\n* Perform periodic ticket reviews with clients and identify improvements for your client portfolios.\n\n* Provide standard uptime reports and environmental metrics.\n\n* Collaborate closely with Sales to support pre-sales customers, renewals, expansion opportunities, and case studies.\n\n* Partner with Support to assist with client solutions and communication as needed.\n\n* Act as an escalation point during business hours for your client portfolio.\n\n* Partner with the Onboarding team to lead positive client experience and ensure client onboarding success.\n\n* Take on the role of Project Manager for select clients and select client projects.\n\n* Foster goodwill and positively advocate the Platform brand with our customers in the form of partner referrals, testimonials, and case studies.\n\n* Represent the voice of the customer to inform our sales process and product roadmap.\n\n* Able to identify process improvements, and take ownership of improving internal CSM Team processes. \n\n* Able and willing to collaborate with members of other internal teams to improve the efficiency of inter-departmental processes related to the CSM Team.\n\n\n\n\n\n\nTechnical Skills:\n\n\n* Experience with managing client accounts using a CRM solution such as Salesforce.\n\n* SaaS business acumen.\n\n* Relationship and negotiation skills.\n\n* Ability to effectively prioritize and escalate client issues as required.\n\n* Fluent written and verbal English.\n\n* Good knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n\n* Good knowledge of web development workflows and tools (git, CI tools).\n\n* Knowledge of common web applications and frameworks: Magento, Ecommerce, Symfony, Drupal, eZ Platform, or Typo3.\n\n* Knowledge of cloud services (AWS, Azure).\n\n* Ability to learn and assimilate technical information quickly.\n\n\n\n\n\nSoft Skills: \n\n\n* Experienced in team management, hiring, and training.\n\n* Good business/financial knowledge.\n\n* Ability to drive and coordinate projects.\n\n* High degree of ownership over your work.\n\n* You are a natural at building strategic relationships.\n\n* Analytical, problem solving and troubleshooting expertise.\n\n* Excellent presentation and communication skills, both verbally and written.\n\n* Capacity to work remotely in an international fast-growing environment.\n\n* Energetic and self-motivated.\n\n* Willing to travel and attend conferences.\n\n\n\n\n\n\n\n\n\n\n\nSound Like a Good Fit? We’d love to talk to you!  \n\nThis is a remote job. Work from anywhere in Europe, Middle East or Africa!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.\n\n\n\n\n\n\n\nThis role encompasses some traveling in your region estimated to up to 15 days per quarter.\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. You’ll need to be able to effectively collaborate across time zones while being given a high level of independence and autonomy.


See more jobs at Platform.sh

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! If you want to advertise, we do not do CPA/aff/perf ads ever.Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

Send feedback