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๐ค Closed by robot after apply link errored w/ code 404 2 years ago
\nAt Files.com, our Customer Success team does a whole lot more than customer support. Of course, we provide high-touch customer support via phone and email. But, the main focus of our Customer Success team is to operate proactively as the face of Files.com by conducting training webinars, publishing videos, writing documentation, creating code samples (that actually run), and helping partners and customers succeed with Files.com.\n\nOur Customer Success team is made up of real engineers who read and write code as a regular part of their job.\n\nAbout the Role\n\nMembers of our Customer Success team spend about half their time responding to customer-initiated interactions such as phone calls and support requests. We take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.\n\nThe other half of your time is spent proactively developing content for Files.com. These will include things like training videos, written documentation content, sample code, blog posts, email announcements, and other things that help our customers stay current and improve their use of Files.com.\n\nMinimum Qualifications:\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor, including patience, understanding, and empathy.\n\n\n* \n\nExperience with APIs, the command line, and working with APIs or hosted services in least 2 programming languages.\n\n\n* \n\nHistory of creating content, such as blog posts, videos, and documentation.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Engineer and Customer Support jobs that are similar:\n\n
$80,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.