Remote Linux Cloud Support Engineer at Platform.sh Open Startup
RSS
API
Remote HealthPost a job

find a remote job
work from anywhere

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,050+ jobs that allow you to work anywhere and live everywhere.

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,050+ jobs that allow you to work anywhere and live everywhere.

Remote HealthPost a job

  Jobs

  People

👉 Hiring for a remote position?

Post a job
on the 🏆 #1 remote jobs board
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

Platform.sh


Linux Cloud Support Engineer

Linux Cloud Support Engineer


Platform.sh


cloud

 

engineer

 

linux

 

cloud

 

engineer

 

linux

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs an EMEA based Linux Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\nIn a given day you might:\n\n\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n\n* Diagnose, debug and document issues in both applications and systems.\n\n* Deploy and configure cloud infrastructure resources.\n\n* Troubleshoot, reproduce and report bugs.\n\n* Become a product expert and work toward improving our customer facing documentation.\n\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n\n* Work under limited supervision with considerable latitude for personal initiative.\n\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n\n* Participate in training teammates.\n\n\n\n\nQualifications\n\nMinimum Qualifications\n\n\n* This role is permanent and full time, 5 days a week \n\n* 3+ years combined of:\n\n\n\n* Linux system administration\n\n* Web development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job)\n\n* Experience using git\n\n* Managing DNS\n\n* Functional knowledge of TLS and encryption\n\n* Demonstrating exceptional communication skills to provide clear and empathetic customer support\n\n\n\n\n\n\nAdditional Nice-to-Haves\n\n\n* Knowledge of nginx, Galera, GlusterFS, and Puppet\n\n* Experience with Magento, Symfony, TYPO3 and/or Drupal\n\n* Understanding of CDNs or Varnish and web caching strategies\n\n* Familiarity with IaaS solutions, such as AWS, Microsoft Azure and Google Compute Engine\n\n* Conversant in containerization technologies and techniques\n\n\n\n\nSound Like a Good Fit? We’re not expecting you to be an expert at all of the above, but if your skillset includes some of it and you’re interested in diving into the rest, we’d love to talk to you!  \n\nThis is a remote job. Work from anywhere!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.


See more jobs at Platform.sh

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! If you want to advertise, we do not do CPA/aff/perf ads ever.Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

Send feedback