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Weโre looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed. \n\nThat means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations. \n\nYou will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.\n\nThis is a full-time, permanent role. \n\n**BENEFITS**\n\nWe hope youโre excited by our unique product offering, our team and what weโre trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n๐ต **Salary** โ We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$75,000 a year (including super for Australian employees). \n\n๐ **Ownership** โ Weโre focussed on building Raisely as a team, so weโll offer you the chance to be a part-owner of the company with our Employee Share Scheme.\n\n๐ป **Technology** โ Weโll get you an Apple laptop and screen when you start.\n\nโ๏ธ **Retreats** โ Every year we fly you somewhere pretty (generally in Australia) for our company retreats.\n\n๐บ **Annual Leave** โ Everyone gets 4 weeks paid leave plus generous sick and compassionate leave.\n\n๐ด **Work remotely** โ Weโre a remote-first company, you should work wherever youโre happiest. We already have co-working spaces in Melbourne and Sydney if you want to join us there, or we can help cover one in your own town. \n\nYouโve got this far!\n\n# Responsibilities\n
**On a day-to-day basis you will:**\n* Provide technical support, debugging issues, making HTML/CSS edits and handling complex or custom uses of our products. \n\n* Advise customers on how Raisely meets their technical requirements, from data handling to integrations. \n\n* Working with our product engineers to make Raisely easier to use, and build on. \n\n* Communicate with customers over email, phone screencasts and video calls. \n\n* Welcome and train new customers, partnering with them to create successful fundraising campaigns and use their data well.\n\n* Be a vocal advocate for our customers, bringing their feedback right into our product direction. \n\n* Strategise and make data-driven decisions to make our products better, and our customers love them more โ from our onboarding through to ongoing check-ins. \n\n* Own our support content, making it the go-to resource for our customers. \n*Improve anything*. Your job description doesnโt end with these bullet points. \n\n# Requirements\n**About you**\n* Youโre deeply technical. You throw away the manual and figure things out for yourself. You know HTML, CSS, basic JavaScript or React and understand how computers talk. \n\n* Youโre a go-getter, you thrive on finding problems and canโt rest until you solve them. You welcome an environment where you can learn and work independently. \n\n* Youโre a superb communicator โ written and verbal. Youโre fluent in English with an engaging, conversational and disarming tone. \n\n* Youโre patient and resilient, motivated by helping people and comfortable dealing with new and challenging situations. \n\n* Youโre not comfortable with the status quo. Youโre not in this for a quick dollar, you think the world needs to be better and that technology will get us there.\n\n\n**To do this role well we do need the following**\n* A sound understanding of HTML, CSS and JavaScript to help customise peopleโs website. Juniors are welcome. \n\n* Ability to work at least 4 hours a day within Australian east-coast business hours. \n\n* Fluent written and spoken English. \n\n* Appropriate permission to work where you live (we canโt sponsor work visas). \n\nPlease mention the words **PIECE HAWK UNFAIR** when applying to show you read the job post completely (#RMTguMjI2LjI1MS42OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support and API jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ Company retreats\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.