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๐ค Closed by robot after apply link errored w/ code 404 2 years ago
\nThe Support Escalation Engineer - Tier III supports multiple products and works with team experts including development to solve escalated issues for the worldwide support team. Excellent communication skills, both verbal and written, are required to interact effectively with our worldwide customers and internal teams.\n\nThis position reports to the Director, Technical Support and is based in the Washington, DC headquarters, however strong remote candidates may be considered.\n\nKEY RESPONSIBILITIES\n\n\n* Solve and manage escalated customer issues\n\n* Create and troubleshoot PowerShell scripts\n\n* Ability to write SQL queries and understands database structure\n\n* Provide team mentoring and leadership\n\n* Research and solve complex issues\n\n* Work closely with Team Lead to meet SLA and customer requirements\n\n* Creation of technical documents and articles for team and customer use\n\n\n\n\nSKILLS & REQUIREMENTS\n\n\n* 2-year degree required, 4-year degree preferred\n\n* Cybersecurity certification or like\n\n* 2+ years software customer service and support experience required\n\n* 2+ years of using or performing administration of Microsoft SharePoint preferred\n\n* Knowledge of O365, Azure and cloud solutions a plus\n\n* Excellent interpersonal, and verbal English communication, written and presentation skills required\n\n* Ability to work independently and as part of a team\n\n* Highly motivated, “can do” attitude that adapts well under pressure\n\n* Ability to work on call weekend rotation 1x month and some holidays\n\n\n\n\nWHY WORK AT THYCOTIC?\n\nWe’re passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated and collaborative.\n\nWhat we offer in return is meaningful work, a culture of innovation and great career progression!\n\nThycotic was awarded “Best Places to Work” in 2019 in recognition of the hands-on experience and growth opportunities available here, as reported by employees. A focus on employee advancement and our ethos of respect are just some of the reasons why people love working here!\n\n\n\nThycotic is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.\n\nUpon conditional offer of employment, candidates are required to complete a criminal background check and drug screen per Thycotic employment policy. In addition, all publicly posted social media sites may be reviewed. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, English, Cloud and Microsoft jobs that are similar:\n\n
$62,500 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.