This job post is closed and the position is probably filled. Please do not apply. Work for Action Verb and want to re-open this job? Use the edit link in the email when you posted the job!
\nDo you understand hosting?\n\nDo you enjoy talking on the phone to customers and prospects?\n\nCan you write emails with perfect grammar, every time?\n\nDoes making a customer happy make you happy?\n\nAre you willing to go the extra mile to look after our customers?\n\nIf so, we have an awesome, full-time career opportunity at a fun, laid-back tech company.\n\nWe're Action Verb, and we're looking to hire two full time customer support professionals to join our team. You'll be a front line customer support representative for BrickFTP (http://brickftp.com/), Vae Platform (http://www.vaeplatform.com/) and other products that we have in development. \n\nRecruiters, please stop reading now. We only want to talk directly to interested candidates.\n\nWho's Action Verb?\n\nAction Verb is a bootstrapped, profitable company founded in 2007. Action Verb offers two main products: BrickFTP, a hosted file sharing service for business, and Vae Platform, a unique web hosting platform with an integrated SaaS CMS system. Our SaaS services have over 1,000 paying customers and a total userbase of about 20,000 users.\n\nWe're a small company -- you'll be the 6th person on the team when you join. We all work from home and communicate via HipChat.\n\nYou can check out our website at http://actionverb.com/.\n\nHere's what you'll be doing.\n\nYou'll be responding to support tickets via email and telephone. These tickets typically relate to billing or technical problems with our hosting platforms. You'll learn the details of all our products and be able to offer suggestions to customers. You'll work with our engineers to resolve any technical issues that come up. \n\nYou'll maintain a back-and-forth conversation with customers letting them know the progress of anything you're having fixed for them. You'll give our customers '5-star' service. We have a reputation for really caring about our customers, and you'll help us maintain that.\n\nYou'll be 'the face' of our business to all our prospective and current customers.\n\nYou'll patiently deal with users who don't fully understand our products. \n\nHowever, most of our customers are highly technical CTOs or IT director-types, so we hope that your time will be spent mostly with high-level customers who understand our products.\n\nHere are the details of the job offer.\n\nThis is a full-time, salaried work-from-home position, with full health, dental, and vision benefits. The pay is up to $60,000 per year plus profit sharing from our hosting products. 12.5% of all profits from our business are paid into a bonus pool, which are paid out to all employees based on your relative salary.\n\nWe also provide annual raises to employees who continue to work for Action Verb.\n\nYou will get to travel with the rest of the team on four trips per year for training and brainstorming. \n\nThe total work demands (in terms of actual time spent working with customers) are considerably less than 40 hours per week, however, we are looking for someone who will be able to be on-call/accessible to our customers all 7 days per week, from 9am-8pm EST. \n\nThe phone call and off-hour volume is low.\n\nFor the right type of person, we believe that this arrangement is better than a traditional 9-5 job. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Admin, Medical, Engineer, Sys Admin, Full Time, Work from Home, Travel and SaaS jobs that are similar:\n\n
$70,000 — $115,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.