Remote Support Specialist [100% Remote Team] at Security Roots Ltd Open Startup
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Security Roots Ltd


Support Specialist 100% Team


๐ŸŒ Worldwide

Support Specialist 100% Team


Security Roots Ltd

๐ŸŒ Worldwide

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This job post is closed and the position is probably filled. Please do not apply.
# Our Story\nIn short, Security Roots helps make the Internet safer. We work with IT security professionals and ethical hackers to help them find security holes and vulnerabilities in systems before the bad guys do.\n\nThere is a lot of creativity and innovation involved in findings those holes. Unfortunately, itโ€™s not all fun and games, in order for their โ€œfindingsโ€ to be useful, they need to document their results, track progress, notify stakeholders, review mitigations implemented, verify, re-test, etc. There is a lot of overhead involved in the process.\n\nSurprising no one, IT Security experts like the fun and games but donโ€™t like the overhead/ back-office stuff. Thatโ€™s where we come in, we exist to make the life of IT Security professionals easier, better, more enjoyable by making all of these overhead tasks easier and more painless.\n\nWe've been in business for 10 years, completely self-funded and profitable. Today, we serve over 440 InfoSecurity teams across 37 different countries.\n\n\n# Whatโ€™s the opportunity?\nWeโ€™re looking to hire our 8th full-time employee, a well-rounded Support professional.\nIn this role, you will learn a ton and be part of a small, global, and user-centered company. Youโ€™ll even report directly to Daniel Martin, the founder.\n\nYouโ€™ll have the opportunity to make a difference to the lives of 100s of ethical hackers. Plus, as a small team, you will will have a lot of choice about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.\n\n![Daniel at the BlackHat conference](https://lh5.googleusercontent.com/-F7nk_6rb8B2qCVyuyU1kASsJyz83C4CmQsgl4MzaCZcY6qyPBkK9i7Qgp_W-UHklRlO0-kOUP269JImrK5zoPvRS1dh6zoAp-wWaLgdJTW3VfTH0DGMLVqT04q1xi6kn6SWPybt)\n_Thatโ€™s our founder, Daniel, presenting on the conference floor._\n\n\n# What's in it for you?\n- **Work anywhere** โ€“ We're 100% remote.\n- **Flexible work hours** - Provided you have reasonable overlap with the team (roughly within EU/US Eastern business hours).\n- **Great salary** โ€“ You will be making more than others in your region.\n- **Flexible vacation** โ€“ Take time off when you need it, we trust you (no less than 4 weeks each year).\n- **No external pressures** - Our users are king, we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decisions for our customers without worrying about artificial deadlines or financial targets.\n- **Autonomy** โ€“ You will be given a lot of freedom to do what you think is right, without needing to explain every decision.\n- **Meaningful work** โ€“ You will take initiative and ownership to see things through to completion. We won't micro-manage you. And your work will be measured by your results.\n- You will have great hardware and tools to work with.\n- Company retreats.\n\n# What we offer and what we are looking for\n We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this **may** just be the perfect job for you!\n\nThe bread and butter of the position involves:\n\n- Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.\n- Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.\n- Enhancing and growing our online documentation tools.\n\n\nCustomer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases. \n\n# Other areas you'll be dealing with:\n\n- **Techie stuff**: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.\n- **Taking care of people stuff**: when people just want to chat or have a social media question, you'll respond.\n- **Screen-share stuff**: you may (occasionally) do a product tour or demo for a team that is thinking about starting using Dradis.\n\nThis is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week โ€“ Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours. \n\n\n# This position might be for you if:\n- You speak technology as a first language, and are great at teaching yourself new software and web applications. Your are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!\n- You've held a remote position before, or you've held a similar position of responsibility in a traditional organisation but now are looking to **improve your work-life balance**.\n- You are a well-rounded individual, work is not everything in life, you may have a family and social life. You work hard when it's work time and are **able to switch off** when it isn't.\n- You're comfortable communicating with others verbally and in writing. **Our team is spread across the world**, and so are our clients.\n- You are organised, like to be on top of your responsibilities and don't let things slip through the cracks. You will be sure to include the name of your favourite tv series as part of your application.\n- **You believe in giving back to the community**. We started with an open-source project and to this day we remain firm believers of open-source and giving back. Part of what you will be creating with the team will be released as open-source. \n\n#Location\n๐ŸŒ Worldwide


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