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Lead Principal Product Designer
Lead Principal Product Designer
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\nWe are hiring for multiple positions in the User Experience team at the Lead and Principal levels. On this team you’ll have the opportunity to work on many of our B2B and B2C product areas. You'll shape Salesforce's user experience collaborating with cross-disciplinary teams to bring your visions to life. You’ll make an impact while solving meaningful problems and creating new design patterns and paradigms.\n\nClouds we are hiring for:\n\nEinstein Platform\nSalesforce Einstein Platform is looking for a lead designer to create the AI workflows of the future. You’ll be challenged with such questions as: How will users be informed and act on information generated by AI? How will they consume insights across devices? How will they train, deploy and maintain AI models in their organization? We’re looking for someone to bring those scenarios to life. You should have a great portfolio showing how you’ve wrestled with complex, abstract concepts and turned them into clean, human experiences. You should have a keen interest in the AI space..Bonus if you’ve ever taken a stats course and thought to yourself afterwards “Hmm, that was kind of interesting.”\n\nIntegrated Customer Experience (ICE)\n\nAs part of the larger B2C UX organization, the Integrated Customer Experience UX team is made up of talented and hard-working researchers and product designers who collaborate closely to bring Salesforce Cross Cloud products to life. We are a user-centered design studio that values customer success and happiness. We are a passionate crew that has fun while working UX magic. As a Lead UX Designer, you’ll be responsible for the Salesforce Integrated Customer Experience suite of products (e.g., Customer 360, Success Console, Cross Cloud Program, Salesforce Hub, and Global Identity.) You’ll transform complex tasks into clear, compelling, and accessible designs, mentor junior designers, and collaborate with research to help define both qualitative and quantitative research programs to understand user engagement and validate concepts. You’ll be a champion for design thinking and service design methodologies, working alongside other UX disciplines, and collaborating with product management, engineering, content experience, and product marketing. You’ll be looked to as a thought-leader and strategic partner; able to bring a holistic, strong point of view to your designs that exceeds customer and business needs.\n\nSalesforce Industries\n\nAt Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it. We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to help shape our products focused on industry specific solutions - currently Financial Services Cloud and Health Cloud. You will be part of the Industries Product Design team that brings powerful visions to life with the latest technologies and the Salesforce platform. Working closely with other product designers, product managers, and engineers you will be making our ideas tangible in order to better visualize and evaluate our solutions before the final execution phase where engineering will take it over the finish line.\n\n\nSales Cloud\n\nMarketing Cloud\n\nThe Salesforce Marketing Cloud is looking for a Senior or Lead UX designer in Indianapolis, IN. The Marketing Cloud UX team is made up of super-talented and hard-working researchers, designers, and front-end engineers who collaborate closely to create amazing tools for audience segmentation, message creation, and automated marketing journeys.\n\nService Cloud\n\nThe Service Cloud is one of Salesforce's fastest growing and most innovative business groups. Our charter: build customer service experiences that people love.\n\nCommerce Cloud:\n\nSalesforce Commerce Cloud is bringing together the power of the world’s largest CRM with commerce innovation and best practices to create the next-generation commerce experience and platform. We make it easy for customers of all sizes to create industry-leading shopping experiences that will be seen by millions people. We’re always looking for smart, ambitious, open-minded designers to lead our charge. As part of our team, you will take a lead in crafting and articulating the product vision through strong rationale, visualization skills, thought leadership, and seasoned intuition, working closely with product and technology partners along the way. You will get your hands dirty in all aspects of end-to-end experience design Including using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high fidelity mockups to illustrate design ideas and direction.\n\nCommunity Cloud:\n\nSalesforce Community Cloud is a digital experience platform that allows businesses of all sizes and industries to create unique and engaging experiences for their customers across multiple touch points.\n\nWe are seeking highly-motivated and passionate designers who want to help define and drive our digital experience platform roadmap. As a member of the team, you will partner closely with a cross-functional team to understand business and customer needs and opportunities; driving product design strategy and crafting solutions to achieve goals. You will own the full lifecycle of the design; developing concepts and translating those into intuitive and easy to use experiences for our customers.\n\nCustomer 360: \n\nThe Customer 360 UX team designs products that empower Salesforce Admins to easily connect and manage customer data across Salesforce apps, and enable companies to quickly create cross-channel customer experiences. We're also working on immersive learning journeys and a separate Data Stewardship experience. Customer 360 was recently announced at Dreamforce 2018, and is currently in limited pilot. Join us and help design, build, and launch the first generally available version of the Customer 360 product. Our team is growing and we’re looking for a Lead or Principal Designer who has strong interaction design and visual storytelling skills, and a passion for solving problems at scale.\n\nEssentials:\n\nSalesforce Essentials is looking for a Principal or Lead UX Designer to help build the number one CRM for Small Business. We are seeking a designer who is passionate about small business and solving the challenges they face. As a core member of the product team, you will help define the experience and articulate the product vision through strong rationale, visualization skills, thought leadership, and seasoned intuition. You’ll work closely with other product designers, product managers, researchers and engineers in a fast-moving business unit at Salesforce - and you will get your hands dirty in all aspects of end-to-end design process - including storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, illustrations, research and high fidelity mock-ups.\n\nJoin our outstanding UX team, and you'll get to work with some of the best and brightest. You will find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users, and you'll have a great experience in the process. Bring your skills, inspire your team, and make amazing work with us. Help us transform the way business gets done.\n\nExperience / Skills Required:\n\n\n* 5+ years of experience designing and delivering products in cross-functional teams from start to finish\n\n* Deep understanding of user-centered design methods and best practices and you’re always looking to improve on your process\n\n* The ability to thrive in a fast-paced, collaborative, agile environmentDesigning or maintaining Mobile Design Systems\n\n* Power to influence others and build consensus, while dealing with ambiguity\n\n* You can produce results independently as well as collaboratively in a team\n\n* Self-motivated, a good communicator, able to balance great design while meeting short deadlines\n\n* Experience using analytics, user research and other approaches to help make decisions and iterate on the product\n\n* A deep appreciation and talent for simple solutions to complex problems\n\n* Expert knowledge of design tools such as Sketch, PhotoShop, Illustrator\n\n* BA/BS or MA/MS in design related field, or equivalent experience\n\n* Mobile design systems experience:\n\n* Great Systems Thinker\n\n* Ability to step back and see the whole ecosystem and provide solutions that better the entire user flow not only the feature.\n\n\n\n\n\nResponsibilities:\n\n\n* Compellingly communicate your ideas to a wide range of key stakeholders\n\n* Function as a bridge across disciplines, such as Design, Product, Engineering, and Marketing\n\n* Collaborate closely with product owners, engineers and user research to create a vision for your product area\n\n* Own various web and mobile application features, interfaces and experiences\n\n* Create designs that adhere to and extend the existing style guide\n\n* Generate detailed specs of final designs that allow devs to build accurately\n\n* Work with devs and QE to deliver polished final product\n\n* Evangelize new interface guidelines and design patterns\n\n* Mentor new members of design staff\n\n\n\n\n\nSound like you? Then you're someone we want to work with!\n\nPosting Statement\n\nSalesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.\n\nPursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
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